Eaton Home Improvements レビュヌ 

249
•
TrustScore 5段階評䟡の4.5

4.7

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Perfect from start to finish and I am happy to recommend this company. Emma communicated with me by text because I am profoundly deaf- no hard sales at all. Mohammed visited to explain the process -... もっず芋る

5぀星のうち5の評䟡

We have found Eaton Home Improvements are totally professional l would highly recommend their services. Personal praises go to Emma who looked after us kept in touch along the way and so helpful che... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Extremely happy with the service provided by Eaton Home Improvement Ltd. The process was extremely efficient and professional, with Mo coming round and detailing the options we had and the changes... もっず芋る

5぀星のうち5の評䟡

Extremely happy with our new Georgian bar windows and door. Windows look stunning beyond our expectation. Everything has come together wonderfully. Fitters and team delivered and delivered. Can not fa... もっず芋る

䌁業が回答したした

䌁業情報

  1. 二重窓蚭眮業者

圓該䌁業による蚘述

Eaton Home Improvements 0333 224 1111 www.eatonhomeimprovements.co.uk Providing bespoke solutions for your desired home improvements. Whether it is double/triple glazing in UPVC or Aluminium for windows, doors or conservatories, we always do our utmost to ensure all work is completed to the highest specifications and results. We use only the highest quality profile frames; (Rehau-Safe Choice/Evolution Duraflex) manufactured according to the very latest technology using high quality durable materials. Combined with our experienced design/surveying service and fitters, we will ensure that you are delighted with the results. We provide the highest industry standards (FENSA, Secured By Design, BSI, BFRC licenced and QANW accredited). At Eaton Home, we discuss and explore your style and needs and in doing so help you translate your aspirations into an intelligent design solution. Our installations are Secured By Design with an extended 15 year warranty in addition to the 10 year manufacturing warranty and 10 year Insurance back Guarantee. We conduct and take both face to face, chat or video consultations that are followed up by email quotations to allow you to draw comparisons between your quotes. See you soon for a no obligation free quotation.


連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

249件のレビュヌ

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4.7

すべおのレビュヌ

(249)

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5぀星のうち5の評䟡

Perfect from start to finish.

Perfect from start to finish and I am happy to recommend this company. Emma communicated with me by text because I am profoundly deaf- no hard sales at all. Mohammed visited to explain the process - no hard sales whatsoever. Our new French doors were fitted yesterday - two fitters braved the heatwave and our doors are first class.
This company is local to us and well established.
I would not hesitate to contact this company again - very high quality work with very personable people - top marks!!

2026幎6月21日
自発的なレビュヌ
5぀星のうち5の評䟡

Minimum fuss, very satisfying result

I had a couple of issues with my 1st floor rear bedroom window: 2 panels of the double glazing failed and the hinges of the third was wearing out. Mo responded to a consultation visit very quickly and discussed options of repair vs. replace. The cost of replacement was very competitive. The installation was just over 2 weeks from the measurement appointment and it only took about 2 hours and minimal disruption. Very happy with the result!

2026幎2月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Recommend this company

Really impressed with the customer service and the work done.
Lovely fitters and Mo kept in contact throughout the work being done from start to finish.
Had conservatory door and windows fitted.
Would highly recommend.

2026幎2月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Highly recommended

I chose Eaton Home Improvements purely for the near 5* ratings they have on Google. I knew nothing about glazing, so was very apprehensive about getting the work done. Other companies with almost 5* ratings didn't even bother coming out to give me a price. The main man at Eaton came out, had a look, fully discussed all options like the layout of windows, all the types of windows available, and any issues that may arise during installation thay may add to cost, so that I was fully aware should any extra costs incur. He wasnt pushy in any way, very easy to talk to, and kept an eye on the work throughout installation.
The fitters are professional, easy to talk to, they listened if I wanted any extras done as the work was being carried out. They cleaned up after themselves. There workmanship is very neat and tidy. In total I had 2 bays, 5 windows and a new composite door.
All in all I am very happy with my new windows/door and would highly recommend Eaton to anyone wanting windows done.

2025幎11月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Glad I chose Eaton

Eaton Homes installed two sky pods for me in my kitchen along side replacing some grey windows. The works took a little longer than expected but it wasn’t too much of an issue especially as the fitters took pride and time in their work and the workers left the working area clean and hoovered up. We’re happy with the outcome and can feel the difference in the evening already as we’ve not needed to switch on the heating. We got five other quotes and told Eaton exactly what we needed with no hidden design costs.

2025幎11月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Windows installation

Extremely happy with the service provided by Eaton Home Improvement Ltd. The process was extremely efficient and professional, with Mo coming round and detailing the options we had and the changes to suit our liking.

Matty, the installer was also brilliant at what he does, doing a good job with quality and tiding up any mess made.

Would highly recommend to anyone.

2025幎10月11日
自発的なレビュヌ
5぀星のうち1の評䟡

We have had front door and porch


We have had front door and porch fitted.
Never had so many problems.
The front door wouldn't lock- eventually changed the door.
The porch won't shut in the hot weather- not been repaired despite several promises of repair.
I have contacted them since to get a door knocker fitted, can't get it done anyway else as I don't want to void warranty. My calls/ messages aren't be answered- Regret using this company.
Would not recommend- AVOID

2025幎11月1日
自発的なレビュヌ
Eaton Home Improvements ロゎ

Eaton Home Improvements からの回答

Dear Noelle,

Thank you for taking the time to share your feedback. I sincerely apologise for the difficulty you've experienced in reaching us. We've reviewed our call records and email inbox, but unfortunately, we haven't received any correspondence from you.

To help us resolve your concerns, please reach out to us at mail to:
info@eatonhomeimprovements.co.uk. We want to ensure that your decorative door knocker is added to your door and address any service calls you may need. Alternatively, you can expect to hear from a member of our team within the next 48 hours.

Our records from April 2023 show that the initial composite door that was fitted had a manufacturing defect pertaining to its locking barrel. We could have just changed the locking barrel, however you mentioned that a member of the family was having troubles with that type of system and you wanted a new lever lever door. Your composite door was re ordered as a new order from Solidor and fitted free of charge. We did not charge you for the additional aesthetic amendments and for the change of lock/handle design that you wanted. This would have been an additional cost as it was different from your contractual order but the company were happy to do this free of charge especially because of the issues you experienced from the locking barrel.

Regarding the door knocker, we are grateful that you didn’t attempt to fit it independently, as doing so incorrectly could void the Solidor warranty. We will take care of this for you.

As for your sliding outer porch door, our records indicate that four of our engineers have visited to address the latch/lock issue. During warmer temperatures, UPVC can expand, and unfortunately, on those visits, the door was functioning properly, so we couldn’t identify a fix at that time. We’ll be ready to assist with the sliding door issue during the summer months or as soon as it arises.

Once again, we apologise for the challenges you've faced in contacting us. We can understand your frustration and need to leave this review as you must have felt ignored. We have recently transitioned our call handling/holding systems, which may have contributed to the confusion.

Please don’t hesitate to email us at info@eatonhomeimprovements.co.uk or allow 48 hours for a representative to reach out to you. We look forward in seeing you soon and getting your ornate knocker fitted on so that you can enjoy your door.

Warm regards,

Eaton Home Improvements

5぀星のうち5の評䟡

Impossible task?

We had a difficult man made conservatory, which was wood. Odd shapes and we were worried about having the work done to completely replace with UPVC. Mo, came round to reasure us it could. We went with it. It was a great call. We are over the moon with result and quality of the work. Matty knows his stuff.
Another job in the pipeline

2025幎7月7日
自発的なレビュヌ
5぀星のうち1の評䟡

Another storm, another leak!!!

Another storm, another leak
..
Still having a faulty front door that leaks and makes clicking noises
..
Why don’t you just repair or replace it?

Also be very careful of your reply previously stating I have not paid the builder! I have and I have proof. I also have a list of repairs and other expenses for faulty and dangerous building and electrical work I have had to pay to be put right. The extras the builder asked for were not truthful at all and if you saw how many more thousands of pounds it is costing me to put his work right, I can assure you he owes me money. The builder concerned has not told you the truth about certain things so I’d be careful in what you are publicly implying.
Why do you not contact me directly to resolve this issue?

Regarding my leaky letterbox, your manager Mo was very aware as the man he brought to try and mend the door took it off and didn’t have sealant with him to fix it again. He said he’d come back the next day and never did.
They were supposed to take the casing off as per the manufactures instruction and again this did not happen as he didn’t have the correct tools with him, why I do not know.
I’m always wants to come out on a Sunday, which I find strange too.

Why don’t you just speak to me directly and resolve this issue. I have a faulty door that makes noises and leaks. Nothing to do with building work, I had FENSA out to check as the door was moving but that is resolved now.

2024幎11月23日
自発的なレビュヌ
Eaton Home Improvements ロゎ

Eaton Home Improvements からの回答

Dear Karen,

We appreciate all customer reviews as they help us to improve our services. However, we would like to clarify that Eaton Home Improvements is not responsible for the works carried out by your own builders and engineers.

The grievances you have mentioned relate to issues with your own contractors, builders, electrical engineers that we bear no association or vetting responsibilities for. We have only provided a double glazing service to you.

Should you still want to, please redirect the concerns in your review directly to your own subcontractors. Our Trustpilot page is not the appropriate nor correct platform for you to voice grievances especially as your complaints can easily be misinterpreted as being linked to works carried out by us.

Again, as per our previous replies FENSA have checked and passed your installation in all areas. A FENSA/RISA inspector carries out checks meticulously in all fitting areas based on current building regulations. You had voiced your concerns about the leak, the FENSA/RISA inspectors checked all the hardware and furniture to the door to address any movement issues. They passed this, thus no further changes were advised or required.

Again as per our previous reply, you have not contacted us at all by email or phone about your leak with the relevant information we need to determine whether the leak is through the letterbox as the primary source.

With respects to our representatives contact with you, our records show that the last contact a representative had with you was September 2024 before your FENSA inspection.

Our representatives and UPVC engineers can work Sundays, however this is entirely at their discretion. It is far from strange and actually quite considerate and noble that our team does this to accommodate our consumers.

Regarding the letterbox, until you email us a video, photos and the questions pertaining to the letter box that we have asked for to deduce whether the letterbox is the root cause of your the leak, as per your passed FENSA inspection we will deem the letterbox as fine.

Replacing a letterbox is not an issue for us IF it is the root cause of your leak and not the floor level that your own builders raised recently. You’ve expressed that we removed your letterbox. This did not happen and there was no reason for us to do so as your letterbox was firmly attached.

Rather than emailing us for the information we require, incessantly leaving illogical negative reviews despite being given full comprehensive and more importantly respectful replies will only make us feel more cautious.
We do not believe it is unfair that we won’t change your door. However, we feel it to be an unfair expectation for you to want us to change a door that has been passed in all areas by two senior FENSA/RISA inspectors.

Why do we not speak to you directly? Kindness is better, gratitude is greater, peace is wise and damage limitation is sensible. In life, as individuals we carry so much that others can’t see. Unknowingly and unintentionally we empty our negatives onto others.

We say this in the most kindest and respectful ways that we are cautious to carry out a service call post FENSA passing our works/actions without the evidence from you that we are asking for.

Best Wishes,

5぀星のうち5の評䟡

Highly recommend this company!

I never do reviews but I just had to say how amazing Eaton homes have been at installing 4 new UPVC windows at my property. The building is old and had beautiful Victorian sash windows which I was devastated to have to change to UPVC but Eaton homes managed to keep the interior wood surround inside making them still look in keeping with the property. Every other company would have ripped them out so I am unbelievably grateful. Not only did Mo talk me through every step carefully, he also expedited the job to get them done in my time scale. He made sure we double checked over all the details so it was done properly. The job was undertaken with the utmost professionalism and tbe install all done within a day! I’m honestly over the moon and couldn’t recommend them any higher. Thank you all so much Mo and the team!

2024幎11月22日
自発的なレビュヌ
5぀星のうち5の評䟡

I wanted wooden sash windows and was


I wanted wooden sash windows and was very firm on this. I didn’t want to pay the price of Acoyya or Berocca sash wooden windows and then there was cheaper timber wooden sash windows but in the end mahreen sourced for me a cheap sash window with 100% wooden effect and feel like timber. The hard wear was cottage black like I wanted with the old traditional furniture. The company is patient and song pressurise or jump you. My sash windows came after 5 weeks. So far so good, my tenants are happy and my whole shopfront looks refurbished. Special thanks to all the fitters as I believe all teams were hands on deck for a day fit.

2024幎11月11日
自発的なレビュヌ
5぀星のうち5の評䟡

Outstanding job completed! One happy customer

Ever since meeting Mahreen and muhammed from Eaton home improvements, I have been at ease and have had nothing but outstanding service from beginning to end.

Mahreen knew I was having difficulty getting the right people to do the patio doors and windows but not only did she give me the best bespoke material for my double glazing windows , but they also gave me an easy payment plan option which has worked out so well for me, that I’ve now decided to get the porch with them next!

I have recommended them to family and friends as they are genuine people who do their job whole heartedly and I’ve never met such genuine people, who were kind caring and very considerate toward my needs , suggesting what I need and which design to go for.

She made sure she was always in touch calling me regarding my window doors dates installation etc.

I am one happy person and can’t wait to get my porch done with them because I trust them so much.

Everyone I met from salesman/surveyor/installers were professional and polite. The fitters arrived and worked fuss free leaving our house clean and tidy.

We are Very happy and Will always use this company again because they are so trustworthy and the first class service will not go amiss!

Very happy with my installation and Will definitely use this company again and again! 👌🏟

2024幎8月22日
自発的なレビュヌ
Eaton Home Improvements ロゎ

Eaton Home Improvements からの回答

Dear S M Slamese,

Thank you for your wonderful review! We truly appreciate your kind words and are thrilled to hear about your positive experience with the entire Eaton Home Improvements team.

It’s fantastic to know that our bespoke materials and flexible payment options have made your project easier and more enjoyable. Your trust in us, especially as you move forward with your porch, means the world to us.

We pride ourselves on providing genuine, caring service, and we’re delighted that you felt supported throughout the process. Our team strives to maintain professionalism and cleanliness, and it's great to hear that this was reflected in your installation experience.

Thank you for recommending us to your family and friends. We look forward to continuing to serve you in the future!

Warm regards,

5぀星のうち5の評䟡

Windows home Improvements

The whole team here are wonderful. Nothing is to much for the team, Mo is the first point of call. He takes his time, his honest and puts no pressure on his customers. The team are always in touch with updates and they genuinely care about their clients. The products are amazing and greatly priced. They work around you and try to accommodate at all times.

2024幎8月3日
自発的なレビュヌ
Eaton Home Improvements ロゎ

Eaton Home Improvements からの回答

Dear Miss Parry,

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team, especially with Mo. Our goal is to provide exceptional service and support to all our clients, and it's wonderful to know that our efforts are appreciated. We are committed to keeping you updated and ensuring that your needs are met. Thank you for choosing us and for your continued support!

Best Wishes,

5぀星のうち5の評䟡

We have found Eaton Home Improvements


We have found Eaton Home Improvements are totally professional l would highly recommend their services.
Personal praises go to Emma who looked after us kept in touch along the way and so helpful checking on us on regular, Mo who came round and talked us through all aspects and requirements.
And finally Maty who fixed our new windows and door he was so tidy left no mess at all quick and prompt with his fixing.

2024幎4月12日
自発的なレビュヌ
Eaton Home Improvements ロゎ

Eaton Home Improvements からの回答

Dear Mr. Tonks,

Thank you so much for your wonderful review! We truly appreciate your kind words and recommendation. It’s fantastic to hear that you had a positive experience with our team.

Our team will be thrilled to know that their efforts made a difference in your project. We pride ourselves on maintaining open communication and providing top-notch service, so it’s great to see that reflected in your feedback.

If you ever need anything in the future or have more projects in mind, please don’t hesitate to reach out. We look forward to working with you again!

Best regards,

5぀星のうち5の評䟡

Had a wonderful experience with Eaton


Had a wonderful experience with Eaton home improvements i have recently had my windows and doors installed.made a huge difference with noice and heat the house is alott warmer and i saved alott if money made a huge difference the service was fantastic from start to finish . Emma and mo and your fitters your absolute gens . I would not hessitate to recommend eaton home .

2024幎3月26日
自発的なレビュヌ
5぀星のうち5の評䟡

Couldn't be more pleased. Genuinely.

These guys were great. So grateful that we chose them. Emma really cared that we were happy with our windows and was super at keeping in touch every step of the way. Our double glazing was put in yesterday by Anthony and his brother, they did a really super job cleaning, prepping and strengthening the brick area before putting in the new window. They even made a special trip all the way from Birmingham to London, to install the windows (as they arrived before our new door was ready). The new windows are amazing. Keep the warmth in and sound out very well. The guys left it on the whole very clean & tidy. Although the old windows were so entrenched into the walls that a bit of plaster broke off the wall, they'll patch that up when they come and install our door.

2024幎3月21日
自発的なレビュヌ
Eaton Home Improvements ロゎ

Eaton Home Improvements からの回答

Dear Julia,

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. Emma truly appreciates your kind words about her communication and care throughout the process. We're glad Anthony and his brother were able to ensure a smooth installation, even with the travel from Birmingham to London. It's fantastic to know that you're enjoying your new windows and that they’re performing well. We appreciate your understanding of the hinge to your window and will take care of that when we return to re apply the wool pile furry trim around your fire door to replace the wear and tear of it from being a low threshold door.

Thank you for choosing us, and we look forward to seeing you again soon!

5぀星のうち5の評䟡

Competitive Quote, smooth installation

Spoke to Mahreen about new windows and door. She was fantastic, really competitive quote and installation was very smooth, thank you Anthony and James, i highly recommend. Really happy with My new Rehau windows and Solidor door.

2024幎3月15日
自発的なレビュヌ

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