Shameless Snacks レビュー 316

Shameless Snacks からの回答

4日前

Thank you for taking the time to share your experience — we're truly sorry for the frustration this has caused, and we understand why you feel the way you do.

We want to be fully transparent about what happened on our end. When we received your message, we made multiple attempts to reach you by email but received a delivery failure each time with the error: "recipient's mailbox rejected your email." We also tried to reach you by phone without success. We want you to know that your concerns were not ignored — we genuinely could not get through.

We hear you on the checkout experience. Our checkout pages are being redesigned to make every step of the customer journey transparent and straightforward.

To clarify the timeline on your case: we cancelled your subscription the same day you requested it, on 05/05/26. We attempted to process your full refund the very next day, 05/06/26 — however, a credit card dispute had been opened, which caused your bank to lock the account and prevent any credits or debits from being applied. Because we were unable to issue the refund through that channel, our standard $9.95 return processing fee applied, and when the dispute was resolved in our favor, your bank added their $25 dispute fee — which we have control over once a chargeback is initiated.

We also want to acknowledge the return postage — per our policy, customers are responsible for return shipping costs.

We're sorry this experience left you feeling unheard. That was never our intent, and the steps we're taking to improve our checkout and communication process are a direct result of feedback like yours. We will have our Director of Customer Service contact you right away to see if there is anything further we can do to restore your trust.

Shameless Snacks からの回答

2026年6月11日

Thank you so much for this — you truly made our day! Reviews like yours remind us exactly why we pour so much love into everything we do. 🍬💛

Shameless Snacks からの回答

2026年6月11日

This review just made our entire team smile from ear to ear! 😊 Thank you so much for the kind words!

That's exactly what Shameless Snacks is all about — sneaking all that good fiber into something so delicious that it feels like a treat, not a health food! 🍬

We are so grateful for your support and can't wait for you to try even more flavors. You are the reason we do what we do! 💛

Shameless Snacks からの回答

2026年6月8日

Thank you so much for sharing this — you truly made our whole team smile. We can't wait for your second subscription order to arrive!

We love that you flew through your first box and couldn't wait for more — that's exactly the Shameless effect! And you're absolutely right, when you factor in what you're NOT spending on that mid-afternoon sugar spiral, these basically pay for themselves. 😄

Shameless Snacks からの回答

2026年5月30日

Thank you so much for your honest and thoughtful review — we truly appreciate you taking the time to share your experience! 🙏

We're so glad you enjoyed the flavors, and we're sorry to hear your stomach didn't quite agree — we know that can be really uncomfortable, and we genuinely appreciate your understanding. Some of our ingredients, like the fiber content, can occasionally be an adjustment for more sensitive tummies!

We're really happy to hear that our customer service team was able to help you cancel smoothly — that's exactly the experience we want for every customer. 💛🍬

Shameless Snacks からの回答

2026年5月29日

Ha! We love this so much — honestly, the grandkids aren't wrong! 😂 They're so delicious it's hard to blame them for the debate!

Thank you so much for sharing this — it truly made us smile! We're so glad you enjoyed the gummies, and we're especially grateful that our customer service team was able to take good care of you when you developed a sensitivity. Your health and comfort always come first, and we're happy we could make the process as smooth as possible for you.💛🍬

Shameless Snacks からの回答

2026年5月29日

We LOVE this review so much — and we love that you love us! 🧡✨

Thank you so much for your kind words! We put so much care into every flavor, every order, and every customer interaction, so hearing that it all comes together for you means absolutely everything to us.

The fiber, the flavor, the fun — that's exactly what Shameless Snacks is all about! We are so grateful to have you as part of our community, and we can't wait for you to try even more flavors.

Thank you for spreading the love and for recommending us — you truly made our day! 🍬🙏

Shameless Snacks からの回答

2026年5月28日

Thank you so much for your kind words about our product — we are thrilled you love the taste! 🙏

However, we are truly sorry to hear about the frustrating experience you've had with your subscription and billing. This is absolutely not the experience we want for you, and we completely understand why you feel the way you do. You deserve so much better, and we sincerely apologize.

We'd love the opportunity to make this right for you personally. Since we are unable to identify your account from this review, could you please visit us at www.eatshameless.com and click on the Live Chat button? Once you're connected, please ask for Watson directly — she will personally make sure your billing concerns are resolved quickly and to your satisfaction.

We truly hope to hear from you soon and have the chance to earn back your trust. You deserve a seamless experience from start to finish, and we are committed to delivering that for you. 💛

Shameless Snacks からの回答

2026年5月18日

Thank you for sharing your experience, and we are truly sorry to hear that your order did not arrive as expected. We completely understand how upsetting it must have been to receive only part of what you paid for, and we sincerely apologize for any frustration this caused.

This is absolutely not the experience we want for our customers, and we take concerns like yours very seriously. We'd love the opportunity to make this right for you. Please visit our website and click on the Live Chat button — our customer service team is ready to step in and help resolve this for you right away.

We appreciate you bringing this to our attention and hope to have the chance to turn your experience around.

Shameless Snacks からの回答

2026年5月14日

Thank you for your feedback. We're so very sorry to hear about your experience. This is not what we want for our customers and strive hard to ensure we provide great service.

For tracking orders, you should have received an email providing you tracking information along with a link. We also send email informing of shipping in transit and delivery.

We're sorry if these items have not been received. We will do everything we can to help resolve this issue. If you would please visit our website and click on the live chat button and ask for Watson as we cannot locate an account using your review name. We will ensure we get everything resolved for you and provide you with great service!

Shameless Snacks からの回答

2026年5月15日

Thank you so much for taking the time to share your experience — it truly means a lot to us! 🙏 We're so glad our customer service team was able to step in, make things right, and get your refund processed quickly. That's exactly the experience we want every customer to have. We hope to have the opportunity to serve you again in the future! 💛

Shameless Snacks からの回答

2026年5月12日 に更新

Thank you for your feedback. We're sorry we did not provide you with the experience both during checkout and afterwards that you deserve.

We do try to cancel orders whenever possible unless the order is already in transit.

We would love to locate your account and correct any problems. Would you please go to our website and click on the live chat button and ask for Watson who will take great care of you and your mother.

Shameless Snacks からの回答

2026年5月4日

Thank you so much for this wonderful review — it truly made our day!

We're so glad our team was able to resolve the subscription mix-up quickly and that you had a great experience with customer service. That's exactly the standard we hold ourselves to.

And what you shared about your GLP-1 journey means the world to us — that's exactly why we do what we do! We're honored that Shameless is making things a little easier and a lot more delicious for you.💛

Shameless Snacks からの回答

2026年4月28日

Thank you for the positive feedback. We're so happy our customer service team provided you with great service. We stand ready to assist you whenever needed!

Shameless Snacks からの回答

2026年4月23日

Thank you for your feedback. We're sorry to hear your experience left you feeling this way.

We take concerns about our subscription process very seriously. Our checkout is designed to clearly present all order options, and we never intend for any customer to be enrolled in a subscription without their knowledge.

We'd genuinely like to look into your specific experience and make it right. Please reach out to us directly at [email/phone] and we will prioritize your case. We stand behind our customers and want to resolve this for you.

Shameless Snacks からの回答

2026年4月23日

Ha! We completely understand the struggle — they have that effect on people! Thank you so much for sharing, it truly made our day. We hope you enjoy every bite and can't wait to have you back for more!

Shameless Snacks からの回答

2026年4月23日

Thank you so much for sharing this — we really appreciate it!

We're sorry some items were missing from your order, but we're glad our team was able to resolve it quickly and get everything to you. That's exactly the experience we strive for.

We hope you enjoy every last bit of your order and look forward to serving you again!

Shameless Snacks からの回答

2026年4月23日

Thank you so much for the kind words, and we're really glad we were able to resolve your order quickly!

We genuinely appreciate the feedback about the checkout experience. Feedback like yours is exactly what helps us get better.

We hope you'll give us another try!

Shameless Snacks からの回答

2026年4月23日

Thank you for the positive feedback! We're so happy you are loving our Shameless Snacks!