I was looking to change the front discs on my BMW and looked at the EBC website as I'd used their parts in the past. The site is excellent, as is their knowledge and information. After I had placed th... もっと見る
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レビュアーのコメントを見てみましょう
Nice easy ordering experience, the website filters help guide you to exactly what you need. Haven't fitted the discs to the car yet, but I've used them before and found them great so can't see any r... もっと見る
企業が回答しました
Supposed to be next day delivery, over a week later and no parcel delivered. UPS sent an email to say they delivered the parcel but it’s not here. Total shambles, now awaiting a refund so I can buy... もっと見る
企業が回答しました
They helped me finding correct clutch set for my motorbike. Thank you very much for their good communication.
企業情報
EBC Brakes Direct について
当該企業による記述
EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct
Fast and Free Shipping
Free next day deliver on most orders
Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.
連絡先
4.7
優良
3685件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 77％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
motorcycle brake pads
Easy to order and find correct brake pads and quick delivery. Will use again
2026年5月26日
自発的なレビュー
EBC Brakes Direct からの回答
Good afternoon Graham,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you found the pads required and ordering on the site easy, and you received your items quickly.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
Brilliant experience all around
Brilliant experience all around. Ordered 2 front motorbike pad sets, only one arrived. Called customer service as soon as they opened the next day, explained the situation, and they sent out the other set with express delivery. Wouldn’t trust any other brake brand on my bike and they’re support backs that up
2026年7月23日
自発的なレビュー
EBC Brakes Direct からの回答
Good morning Jake,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with our service and that delivery of the missing pads were dealt with and sent out to you promptly.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
super fast service and delivery
2026年7月9日
EBC Brakes Direct からの回答
Good morning Jignesh,,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with our service and delivery of the products.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
website needs to be more clearer on the…
website needs to be more clearer on the front or back brakes once got it wrong ordered two back instead of two front and then ordered the wrong type as so little difference to describe a Pro version and a normal version. I am dyslexic so that does not help either
2026年7月8日
EBC Brakes Direct からの回答
Good morning Stephen,
Thank you for taking the time to leave a review with regards to your experience.
We appreciate the feedback in relation to the website descriptions, and we will have this looked into with our technical team.
We hope that we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
Brake parts were a good fit not quite…
Brake parts were a good fit not quite the same as OEM as claimed but a good fit the bolts they recommended were the wrong size Delivery was quick
2026年7月5日
EBC Brakes Direct からの回答
Good morning Trevor,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with our service and delivery of the products.
We will forward your comments on in regards to the bolts that were recommended.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
After placing the order
After placing the order, I was told you don’t ship to Hawaii! Why not?
2026年7月6日
EBC Brakes Direct からの回答
Good morning Lanny,
Thank you for taking the time to leave a review with regards to your experience.
Apologies we were unable to despatch your order, unfortunately Hawaii is not a destination that EBC Brakes Direct is able to ship to.
If you would still like to order EBC products you could contact our office in the USA who should be able to assist.
Best Regards
The EBC Brakes Direct Team
I do like the brakes once you remember…
I ordered EBC 296 mm discs for my car as the OEM were very costly and I did not want to buy cheap aftermarket I do like the brakes once you remember to bed them in properly( yellow stuff pads)and there seems to be plenty of bite and stopping power.
There was,however an issue with delivery and a mix up at the warehouse ( discs had not been painted but showing as dispatched with DHL,but I got them quickly once I rang up.
2026年7月4日
EBC Brakes Direct からの回答
Good morning Erik,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with the Yellowstuff pads, and our apologies for the slight delay you had in regards to delivery.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
EBC Brakes Direct からの回答
Good morning Adrian,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with our service and delivery of the products.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
EBC Brakes Direct からの回答
Good morning Simon,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with our service, pricing and delivery.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
Much better than EBC Brake Shop
Helpful staff... Fast delivery...
After a bad experience with EBC Brake Shop, I decided to use EBC Direct... 1000 times better experience.
DO NOT USE EBC BRAKE SHOP!! INCOMPETENT!!
2026年6月30日
EBC Brakes Direct からの回答
Good afternoon Darren,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with our service and delivery of the products.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
EBC Brakes Direct からの回答
Good afternoon Darren,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with the service and delivery of the products.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
Excellent service from Jeremy who I…
Excellent service from Jeremy who I sent photos of the brake pads I wanted to replace, he immediately advised which would fit and sent me a link to order, they arrived next day and are an exact match, thank you.
2026年6月30日
EBC Brakes Direct からの回答
Good morning Mark,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that Jeremy in our technical team was able to advise on the replacement pads needed, and that you were happy with the service, delivery and the quality of products.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
Very disappointed with both the service…
Very disappointed with both the service and the delivery.
When I placed my order for brake pads, EBC advertised a delivery time of 1–2 days. Unfortunately, that never happened because EBC supplied the courier with an incomplete/incorrect delivery address, resulting in the delivery failing through no fault of my own.
It has now been a week, and I still don’t have the parts. My car has been left off the road while I wait for an issue that should never have occurred in the first place.
Mistakes can happen, but what matters is how a company deals with them. A delay caused by the company’s own error, especially for an essential safety component like brake pads, is unacceptable. Customers shouldn’t be left without their vehicles because basic order information wasn’t entered correctly.
I expected much better service from a well-known brand. I hope EBC resolves this quickly and reviews its dispatch procedures so other customers don’t experience the same frustration.
2026年7月8日
自発的なレビュー
EBC Brakes Direct からの回答
Good morning,
Thank you for taking the time to leave a review with regards to your experience.
We are sorry to hear that you have not received your goods and of the incorrect delivery address. We have looked into this and confirm receipt of your email at the weekend, we responded yesterday as the address on UPS had been updated, and your goods have been delivered this morning.
Once again, our apologies for the delay in your delivery.
Best Regards
The EBC Brakes Direct Team
Fast delivery
Fast delivery. Excellent service can’t fault the service from finish to start and Product is as it’s describe
2026年6月29日
EBC Brakes Direct からの回答
Good morning,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with the service, delivery and the quality of products.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
Exactly what I needed
Exactly what I needed: Fairly priced good quality pads delivered promptly.
2026年6月25日
EBC Brakes Direct からの回答
Good morning Tim,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with the service, delivery and the quality of products.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
EBC Brakes Direct からの回答
Good morning Nick,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with the service, delivery and the quality of products.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
EBC Brakes Direct からの回答
Good morning Ian,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with the quality of the products and the delivery.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
Great selection of pads weather it be…
Great selection of pads weather it be track pads or standard road car,
Always top quality stuff I went for the RedStuff they are great on a hot hatch low dust good performance and they last way longer than any other pads. 10/10
2026年6月17日
EBC Brakes Direct からの回答
Good morning,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with the quality of the pads you have ordered, we always appreciate receiving customer feedback.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
I ordered the pad set and received the…
I ordered the pad set and received the package a few days later
2026年5月21日
EBC Brakes Direct からの回答
Good morning David,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with the service, delivery and the products received.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
Wouldn’t use anyone else
Fast shipping, exactly what I ordered, would definitely use again
2026年6月16日
EBC Brakes Direct からの回答
Good morning Samuel,
Thank you for taking the time to leave a review with regards to your experience.
We are pleased to hear that you were happy with the service, delivery and the quality of products.
We hope we can be of assistance to you again in the future.
Best Regards
The EBC Brakes Direct Team
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