ecoblaze レビュー 551

ecoblaze からの回答

2026年2月16日

We are thrilled to hear that our firelighters are making your wood burner routine so much easier. At Ecoblaze, we design them to stay alight long enough to ensure even the trickiest logs catch, so it's great to know they’re performing exactly as intended for you.

We really appreciate your feedback on our quick postage, too. We aim to get your fire-starting essentials to your door as fast as possible! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

Thank you so much for the 5-star review!

We are thrilled to hear that our firelighters (or "firefighters" as we like to think of them too!) are doing such a reliable job for you. At Ecoblaze, we know that consistency is key, so it’s great to hear that they "always work" exactly when you need them.

We really appreciate your support and look forward to fueling your next fire! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

We are delighted to hear that you’re enjoying the quality of our products. At Ecoblaze, we work hard to balance premium performance with a reasonable price point, so it’s great to know we hit the mark for you.

We really appreciate your feedback on our quick delivery, too. We look forward to being your reliable source for future orders! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

It's fantastic to hear that our natural firelighters are hitting the mark for you! We take a lot of pride in offering an eco-friendly way to start a fire that doesn't sacrifice performance or break the bank.

We’re also glad our delivery team managed to get them to your doorstep so promptly. Thanks for choosing Ecoblaze—we look forward to helping you get your next fire going! Kamva -- CS Team

ecoblaze からの回答

2026年2月16日

It’s wonderful to hear that you’ve made the switch to our natural firelighters!

We really appreciate you highlighting how quickly they ignite; there’s nothing better than a fire that gets going instantly without the harsh chemicals of "old style" alternatives. It’s also great to know that our packaging and prompt delivery added to your positive experience.

Thank you for choosing a more environmentally friendly way to stay warm—we look forward to your next order! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

It is great to hear that our products have become a staple part of your daily fire-lighting routine!

There is nothing quite like the reliability of an Ecoblaze fire when you're getting your woodburner going, so we are thrilled that the quality has met your expectations. We also know that nobody likes waiting around for fuel, which is why we make sure our delivery process is as rapid as possible.

Thank you for your support—we look forward to helping you keep those fires roaring! Kamva - CS Team

ecoblaze からの回答

2026年2月19日

Hi Darren,

Thank you for your feedback. We’re glad to hear your firelighters arrived quickly with free postage, but we’re very sorry that the packaging was damaged and some of the contents got wet.

We appreciate your suggestion regarding improved packaging and will review this with our team to help prevent similar issues in future. Your feedback is very important to us, and we’re committed to ensuring a better experience next time.

Kind regards,
KM

ecoblaze からの回答

2026年2月16日

It’s always a relief when a delivery lands exactly where you need it! We know that convenience is just as important as speed, so we’re glad our courier was able to get your order safely to your porch only a few days after you placed it.

Thank you for choosing Ecoblaze and for taking the time to share your experience with us. We really appreciate the support! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

We love hearing that our delivery speed hit the mark for you!

There is nothing quite like getting your supplies exactly when you need them, and we are so glad we could get your Ecoblaze order to your door without delay. It’s also great to know you’re happy with the pricing—we work hard to ensure our customers get premium quality at a fair rate.

Thanks for the support, and we hope you enjoy your purchase! Kamva CS Team

ecoblaze からの回答

2026年2月16日

We truly appreciate you taking the time to update your review and for your patience while we resolved the issue with your missing firelighters.

It’s great to know that our team could get things back on track over the phone and that you found the service pleasant! We also appreciate the heads-up regarding the email notifications; we’ll certainly look into that technical quirk to ensure our communication is as smooth as our deliveries should be.

We're so glad you’re enjoying the logs! It’s wonderful to hear that the lack of bark is keeping your hearth tidy and that our eco-friendly jute bags are hitting the mark. Thank you for sticking with us—we’re confident your firelighters will be with you very soon to complete the set. Kamva - CS Team

ecoblaze からの回答

2026年2月16日

It’s great to see a returning customer!

There is no better compliment than "multiple times"—it tells us that our Ecoblaze firelighters are doing exactly what they’re supposed to do, time and time again. We’re so glad they’ve become a reliable part of your fire-lighting routine.

Thanks for your continued support, and we’ll be ready whenever you need your next top-up! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

We love to hear it!

There is nothing better than knowing a customer is happy with both our service and the quality of our Ecoblaze products. We really appreciate you taking a moment to share the positive vibes—it keeps our team motivated to keep delivering the best.

Thanks for the support, and enjoy your purchase! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

It is wonderful to hear that we’ve made a great first impression!

There is nothing quite like the efficiency of an Ecoblaze firelighter to take the hassle out of starting your fire, so we are thrilled to know they are doing such a "great job" for you. We also strive to make the digital side of things—from our website to our rapid delivery—just as effective as the products themselves.

Thank you for your support and for choosing a more eco-friendly way to stay warm! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

It looks like we’ve found another creative name for our firelighters—"Collage starters" is a new one for us!

We are so pleased to hear that everything was "spot on" with your order. Whether you're using them for a cozy night in or getting a project started, we’re glad Ecoblaze could deliver exactly what you needed.

Thank you for the 5-star support and for sharing your experience! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

Thank you so much for the 10/10 recommendation!

We couldn’t agree more—moving away from those "smelly" paraffin-based starters is a total game-changer for any home. We’re delighted that you’re enjoying the clean, odorless experience that Ecoblaze provides, along with our competitive pricing and speedy delivery.

It’s great to know we’ve earned your seal of approval. We look forward to your next order! Kamva - CS Team

ecoblaze からの回答

2026年2月16日

We are so pleased that our firelighter box is hitting the mark for you! We put a lot of thought into making our packaging as practical and easy to store as possible, so it's great to hear that's making a difference in your home.

We also appreciate your patience regarding the slight delay with EVRI. While we aim for every delivery to be seamless, we’re glad your order found its way to your doorstep safely in the end.

Thank you for the "Easy to order" feedback and for choosing Ecoblaze! Kamva - CS Team

ecoblaze からの回答

2026年2月19日

Hi Peggy,

Thank you for your feedback, and we’re very sorry for the frustration caused regarding your delivery and the difficulty contacting us. We completely understand how disappointing that experience must have been.

Our records show that your parcel was delivered on 03/02/2026. However, we sincerely apologise for the delay and the lack of clear communication beforehand — this is not the standard of service we aim to provide.

We will be reviewing this with our delivery partner and internal team to help prevent similar issues in future.

Kind regards,
KM

ecoblaze からの回答

2026年2月16日

There is nothing quite like the clean, odorless experience of an Ecoblaze fire!

We’re so glad you’re enjoying our eco-friendly firelighters. Moving away from those traditional, chemical-smelling alternatives makes a world of difference to the atmosphere in your home. It's great to know that the "no smell" factor is hitting the mark for you.

Thank you for the 5-star support and for choosing a greener way to stay warm! Kamva - CS Team

ecoblaze からの回答

2026年2月13日

Hi Keith,

Thank you for your fantastic feedback! We’re thrilled to hear that the wood and fire starters are working so well for your log burner, giving a cleaner, hotter burn with less smoke and ash.

We really appreciate your support and look forward to supplying you again soon.

Kind regards,
KM

ecoblaze からの回答

2026年2月13日

Hi Lorraine,

Thank you for your wonderful feedback! We’re delighted to hear that you found ordering easy, enjoyed the free delivery with tracking, and appreciated being able to choose a secure delivery location.

It’s fantastic to know everything went smoothly with no fuss, and we really appreciate your recommendation to your neighbours.

Kind regards,
KM