Ecofurb レビュー 14

Ecofurb からの回答

2026年1月20日

Thanks so much for the great review! We’re thrilled to hear you found the report useful. Helping you map out those emission and cost savings is exactly what we’re here for—good luck with the next steps of your home project!

Ecofurb からの回答

2026年1月20日

Thanks so much! It was a pleasure helping you find the best path for your rental property. Navigating grants and local installers can be a bit of a minefield, so we’re really happy we could make the process smoother for you.

Ecofurb からの回答

2026年1月20日

Thanks so much for the recommendation! We’re really pleased we could give you that extra peace of mind. We know making big decisions on insulation can feel a bit daunting, so it’s great to hear our follow-ups helped you feel confident every step of the way. All the best with your newly insulated home!

Ecofurb からの回答

2026年1月20日

Thanks so much for the lovely review! It’s brilliant to hear that you felt supported from that very first survey right through to the final check-in. We know how much of a difference the right tradespeople make, so we’re chuffed you’re happy with the results. And thank you so much for the recommendations to your friends—that really means the world to us!

Ecofurb からの回答

2025年9月25日

Thanks for sharing your experience with the team, lovely to hear you've found us helpful in navigating all the different options out there -- there are a lot! If you need any more support, you know where to find us.

All the best,

Sam @ Ecofurb

Ecofurb からの回答

2025年9月25日

Thanks for the great review Darren, glad to hear Ecofurb helped you get started with a clear, independent view of your options and costs. We're here as you need for the rest of your retrofit journey.

All the best,

Sam @ Ecofurb

Ecofurb からの回答

2025年9月19日

Thanks for the great feedback, Claire!

Really glad you found the service clear, responsive, and good value. Exactly what we're aiming for!

All the best,

Sam @ Ecofurb

Ecofurb からの回答

2025年9月15日 に更新

Hi Mathew,

Thanks for your kind words! We’re delighted that you found our advice and support helpful - and we look forward to that continuing as you embark on the next phase of your home retrofit journey.

All the best,

Sam @ Ecofurb

Ecofurb からの回答

2025年8月12日

Thank you so much for your thoughtful review HG. We’re pleased to hear the process felt straightforward and personal throughout.

It’s great to know that the survey was handled with care by George and that the advice you received both from him and Knight Frank felt objective and well-informed. We aim to keep things practical and transparent - a good balance of personal/professional - so it’s lovely to hear that came through in your experience.

We really appreciate your feedback and we’re glad you came away impressed. If there is anything more we can support you with on your home retrofit journey, you know where to find us.

All the best,

Sam @ Ecofurb

Ecofurb からの回答

2025年8月14日 に更新

Hi Phil,

Thank you for taking the time to share your feedback - we really appreciate your honesty.

We’re glad the house survey met your expectations and grateful the report helped highlight the need for underfloor insulation, but we’re disappointed the rest of the report didn’t fully deliver what you were hoping for. We’ve taken your comments seriously and wanted to respond to each of your points.

On the energy usage figures -- you’re absolutely right that using actual consumption data can improve accuracy. Based on feedback like yours, we now routinely ask for this information and use it to inform our modelling. That said, not everyone has easy access to their usage data or wants that level of detail, so we’ve aimed to strike a balance. The report is designed to show the relative impact of different measures rather than match your bills exactly, as usage can vary a lot depending on lifestyle, tariffs, and other factors. We’ve updated our guidance to make this clearer in the Ecofurb Plan and in our FAQs.

Regarding the recommendations and costings -- we reissued a revised version of your Ecofurb Plan in January following our feedback session, with a clearer breakdown of works across three phases. The report process usually has two stages, with the 30-minute feedback session helping shape the final version. While the total estimated cost of all measures was high, this reflects the full package of improvements. The budget range you provided helps guide prioritisation, especially since many homeowners aren’t sure what retrofit measures typically cost, and the idea is to help you focus on the phases or measures that are most relevant to you. However, we didn’t follow up after reissuing your report to confirm you’d received it and were happy with the changes, and we’re genuinely sorry for that oversight.

As for the identical figures for system losses and wood burner usage -- we’ve double-checked the data and it’s purely a coincidence. The system losses refer to things like flue heat loss from boilers, and the wood burner figure is based on standard assumptions for secondary heating. We understand how this could look odd, and we’ll take this as a prompt to make those sections clearer in future reports.

Your feedback is helping us improve, thanks again -- we'll be in touch with you directly to check on the re-issued report.

All the best,

Sam @ Ecofurb

Ecofurb からの回答

2025年8月11日

Hi Colin,

Thanks so much for your generous review, it really means a lot.

We’re glad the report gave you the clarity you needed to start thinking about a low-carbon heating plan. It’s not always easy to navigate these decisions, especially if it’s your first time exploring retrofit options, so we’re pleased to have been able to help.

If there’s anything else you need as you move forward, just give us a shout - we’re always happy to support.

All the best,

Sam @ Ecofurb

Ecofurb からの回答

2025年8月5日

Hi Daniel - thank you so much for your kind words and for taking the time to leave us a 5-star review!

We’re really pleased to hear you found the home energy survey thorough and valuable. Helping people like you explore the best options for improving energy efficiency is exactly why we started Ecofurb. It’s great to know the results of your Ecofurb Plan have been useful for informing your home retrofit.

If you ever have any questions or need further support as you move forward, we’re always here to help.

Warm regards,

Sam @ Ecofurb