Furbnow レビュー 49

Had an initial assessment visit from Dom and subsequently a written report from Freddie and a meeting with Sam and Freddie to discuss. So far all going well.

The initial report seemed a little simplistic, but as we worked through the interview, we were very impressed by the level of detail behind the research and Joanne's well-informed explanations and experience.

Sam was a great help figuring out the best way forward for us. He was full of brilliant advice and gave us some top notch recommendations. No heavy sales pressure whatsoever - just trustable independent advice.

Great service! Went for all 3 stages with Furbnow. They just made everything simple despite various complications and adjustments on my part through the process. Now we have a very warm energy efficient home with our heating bills cut in half. The 2nd mortgage has been subsidised by our energy bill and our home is worth more. Knowledgeable people and very helpful!

Furbnow have performed the initial survey and provided us with a detailed report. This has been a smooth process and we now have the information we need to plan improvements. Given the cost (and timing any changes with additional building work) we won't be progressing for at least 12 months, but we will be likely to use Furbnow to assist with the process once we start the work.

Totally professional from the start to finish. I would recommend Furbnow if you want honest and professional support

Appreciated the expertise and guidance provided. Great to have flexibility too on the extent of service - from initial survey through to project management

Furbnow did a stage 1 survey and report for me and I was really pleased to have worked with them. While I had a rough idea, the report fully set out the best next steps for the house. The survey was thorough, professional and unobtrusive. The report was clearly laid out and easy to understand, and the pre and post calls really helpful to aid my understanding. Overall communication was great. I haven't yet been able to follow up but had planned to work with them for stage 2 as well. Highly recommended.

Very thorough assessment of my house for thermal efficiency and potential improvements to it, all costed and with approximate pay-off periods calculated

We had considered Retrofit insulation on our 1930s home time but were uncertain as to how to proceed, Joanne and the team at Furbnow guided us through all stages of the process and we are very pleased with the outcome of the project.

We reached out to furbnow for assistance with upgrading our heating system on the recommendation of a friend for whom they had carried out an insulation upgrade project. We wanted an independent assessment of the options available to us, knowing that our boiler (old gas combi) was on its way out. Furbnow’s home energy efficiency assessment process was thorough, professional, timely and informed by our wants and needs. Some of Furbnow’s recommendations matched our expectations (e.g. boiler replacement with either modern gas boiler or air source heat pump (ASHP)), whilst other suggestions had not been on our radar (e.g. trickle vents) but have made an immediate improvement to our home environment. By choosing to go with the ASHP option, we were excited to learn that we could potentially make our home carbon negative. Working with Furbnow through stages 1 and 2 has given us confidence that (i) we are making the right long term choices for our home; and (ii) we are using trusted suppliers who have provided competitive quotes. All of the Furbnow staff and subcontractors with whom we have interacted have been friendly and helpful.

We are very disappointed with Furbnow. We wanted to improve the insulation of our 1930ies house and they were recommended as a trustworthy company with expertise in retrofitting insulation as part of an initiative of Epsom and Ewell council. Furbnow carried out a survey and recommended various measures, including external wall insulation, which they estimated would cost £14,700. They then obtained tenders which ranged from £40,000 to £64,000. We decided to go with the tender for £40,000 and paid Furbnow to project manage and provide quality assurance. As it turned out, their project management consisted of giving me periodic phone calls "to see how it was going". Mid way through the project the builder went into administration. The first thing Furbnow said was that they would not be able to provide any guarantees, effectively negating any value of the quality assurance they supposedly provided. They said they would pick up the pieces, but they did not do anything unless I chased them and costs spiralled. The most disappointing outcome is that we chose insulating render for external wall insulation on the basis of their advice, as opposed to the more energy efficient Kingspan cladding. In the end we ended up paying as much as we would have for the cladding, but for an inferior solution.

We began this project in September 2024 with the original intention of solving a condensation problem but without really knowing where to start. I was also interested in a heat pump as our gas boiler was reaching the end of its life. We took advantage of local authority scheme engage Furbnow to assess our house and provide recommendations. The report was great and set out a viable plan for our home, including outline costs for each part of the work, and following discussion with Furbnow we proceeded to stage 2 - basically the selection of contractors. I found this particularly useful - although there were some delays between initial surveys and the commencement of work it was very reassuring to have Darren to raise matters to hurry things along. All of the firms selected did an excellent job.
We went on to engage Furbnow for stage 3 of the project - monitoring work in progress and completion. In reality we probably did not need assistance for this particularly, mainly because there were few issues arising from the work. However it did provide some reassurance that if something went wrong help was available.
Looking back on the year, Furbnow did a very good job and the project came in within budget!

Furbnow did a very comprehensive survey of my property, with detailed but easy to understand reports.
The recommendations were well laid out and prioritised. The follow on conversation with their expert really helped us with the additional questions we had, and to put a remediation plan together.
I would certainly recommend Furbnow.

I had a good experience in carrying out energy improvement works to our house via Furbnow. They were very professional in advising upon the options without any pressure to choose what we wanted to do. They then found acceptable installers and commissioned the project. It was invaluable having experienced and independent experts by our side throughout the process

The team at Furbnow was very helpful to us and allowed us to understand what renovations would make a difference and those that would not impact our energy usage. We would recommend them to any homeowner considering improvements as they provide unbiased and actionable advice.

I couldn't have done what I did with retrofitting my house to make it more energy efficient without Furbelow's help, guidance, advice and expertise. I felt very confident that they knew the right questions to ask installers and talked through options with me.

Furbnow were very organised from the start. Clear and regular communication. The survey was very thorough and so I trusted the report and suggestions. I've had similar surveys before but they focused on a narrow range of solutions, whereas Furbnow considered a wide variety of options with a clear discussion about the relative merits of each. Very much worth a go if you want to invest wisely in home energy improvements.

Great attention from the Furbnow team. We signed up after an offer through our local council to try to improve our insulation - unfortunately there was not much that could be done for our 100 year old house (at least, nothing that we really thought we would want to do). Despite that the team kept in touch and also asked us for an interview to discuss how they could improve their service in the future. Happy to recommend them.

After a rocky start as per previous description, everything has been resolved. The final report has been corrected for errors, looks better and more aligned to what I was expecting. Thank you