Ecosafegroupレビュー 

Ecosafegroup からの回答

2026年6月10日

Thank you so much for your lovely review.

We're delighted that Pete was able to make you feel comfortable and supported throughout the work. Taking the time to explain what's happening and putting residents at ease is incredibly important to us, so it's fantastic to hear what a positive impact he had.

We'll be sure to share your kind words with Pete, he'll be thrilled to receive them!

Ecosafegroup からの回答

2026年6月3日

Thank you so much for your wonderful review.

We're delighted to hear that Alex and Phil made such a positive impression during their time working in your home. Their friendly, professional approach and commitment to delivering high-quality workmanship are qualities we're very proud of and it's fantastic to know that this was reflected in your experience. We understand how important it is to feel comfortable when work is being carried out in your home and we're thrilled that Alex and Phil made the whole process such a pleasant one for you.

We'll be sure to pass on your kind words to them both, they'll be delighted to hear how much their efforts were appreciated.

Thank you again for taking the time to share your feedback.

Ecosafegroup からの回答

2026年5月28日

Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that Paul provided such a positive experience and that you were happy with both the mould treatment and decorating works completed.

Paul takes great pride in his work, so we know he’ll really appreciate your kind comments about his professionalism, cleanliness and friendly manner. It’s great to hear the area has been left looking fresh again and that everything was completed cleanly and tidily throughout the process.

Thank you again for your support and recommendation.

Ecosafegroup からの回答

2026年5月28日

Thank you so much for your fantastic review. We’re delighted to hear how pleased you were with Pete’s work and professionalism throughout the decorating works. Pete takes great pride in the service he provides, so we know he’ll really appreciate your kind comments regarding his communication, cleanliness and friendly manner.

It’s also wonderful to hear that you had a positive experience with our office team and that the arrangements made for the works suited your needs. Providing a professional and customer-focused service from start to finish is something we always strive for.

Thank you again for your recommendation and your incredibly kind feedback!

Ecosafegroup からの回答

2026年5月13日 に公開

Thank you for your lovely review. We’re really pleased to hear you had a great experience and that Pete did such an amazing job. We’ll be sure to pass your kind comments on to him, he'll really appreciate it!

Ecosafegroup からの回答

2026年4月23日

Thank you for your lovely review!

We’re so pleased to hear that Pete did such a great job and that you’re happy with the finish. We’ll be sure to pass your kind words on to him, he’ll really appreciate it!

Thanks again for taking the time to share your feedback!

Ecosafegroup からの回答

2026年4月23日

Thank you so much for such an incredible review!

We’re absolutely delighted to hear how positive your experience was with Simon. It’s fantastic to know that not only was the work carried out to such a high standard, but that he approached everything with care, understanding and respect for your household. This really means a lot to us.

We’ll be sure to pass your kind words and praise on to him, he’ll be over the moon to hear this. Thank you again for your recommendation and for taking the time to share your experience. It’s truly appreciated!

Ecosafegroup からの回答

2026年4月7日

Thank you for your great review!

We’re so pleased to hear that Kieran made such a positive impression. Being courteous, punctual and efficient are all qualities we really value, so it’s fantastic to know he delivered exactly that and completed the job quickly for you.

We’ll be sure to pass your kind feedback on to Kieran, he’ll really appreciate it. Thanks again for taking the time to share your experience!

Ecosafegroup からの回答

2026年4月7日

Thank you so much for your kind review!

We’re delighted to hear how happy you are with the work Pete carried out in your flat. It’s fantastic to know he delivered such a high standard and went above and beyond to make sure everything was just right for you.

Pete’s polite, friendly and professional approach is exactly what we pride ourselves on, so your recommendation really means a lot. We’ll be sure to pass your lovely feedback on to him, he’ll be thrilled!

Thank you again for taking the time to share your experience 😊

Ecosafegroup からの回答

2026年4月7日

Thank you so much for your wonderful review!

We’re really pleased to hear that Deividas made such a positive impression. Arriving promptly, taking the time to spot and fix an issue that had previously been missed and then completing the work to a high standard while keeping everything tidy is exactly the level of care we aim to provide.

It’s also lovely to hear how polite and thoughtful he was, even offering to help with your furniture. We know how much those small gestures can mean.

We’ll be sure to pass your kind feedback on to Deividas, he’ll really appreciate it. Thank you again for taking the time to share your experience!

Ecosafegroup からの回答

2026年3月25日

Thank you for your great feedback!

We’re really pleased to hear that Pete made such a positive impression. Taking the time to make sure everything is completed properly is something we really value, so it’s fantastic to know his dedication over those three days stood out.

We’ll be sure to pass your kind comments on to Pete, he’ll really appreciate it. Thanks again for taking the time to share your experience!

Ecosafegroup からの回答

2026年3月26日

We are very sorry to read about your experience and genuinely appreciate you taking the time to share such detailed feedback.

First and foremost, we would like to sincerely apologise for the distress and inconvenience caused, particularly given your circumstances and the length of time you have been without heating and hot water. This is not the level of service we aim to provide and we fully understand how difficult and frustrating this must have been.

We are especially concerned to hear your comments regarding incomplete works, communication issues and conflicting advice from our engineers. This is not reflective of our standards and we take these concerns very seriously. We would like to review the history of your case in full, including the differing diagnoses you have described, to understand exactly what has happened and ensure any necessary corrective action is taken.

We are also sorry to hear about your experience with our office team and the perception of poor customer care. We expect all customers to be treated with respect, clarity and professionalism at all times and it is disappointing to hear that this was not your experience.

With regard to your concerns about charges and works not being completed, we would welcome the opportunity to investigate this thoroughly and provide a clear and transparent response.

Please could we kindly ask that you contact us directly at info@ecosafegroup.co.uk so we can look into this as a priority. We will also be happy to provide you with a copy of our formal complaints procedure to ensure your concerns are handled correctly and fairly.

We are committed to resolving this matter and restoring your confidence in our service and we would very much appreciate the opportunity to put things right.

Ecosafegroup からの回答

2026年3月18日

Thank you for your feedback. I’m very sorry to hear about your experience and the lack of response following your call and emails.

This is not the standard of service we aim to provide. We completely understand how frustrating this must have been, and we apologise for the lack of communication and follow-through on this occasion.

We take concerns like this seriously and will be reviewing what has happened internally to ensure it does not occur again. Thank you again for bringing this to our attention.

Ecosafegroup からの回答

2026年3月16日 に更新

Thank you very much for the fantastic review. We really appreciate you taking the time to share your experience!

It’s wonderful to hear that you received such top-quality service and that the visit made such a positive impression. Comments like this mean a lot to our team.

If you wouldn’t mind, could you let us know the name of the operative who attended or a little more about the job that was carried out? We’d love to make sure your kind feedback and thanks are passed on to the right person.

Thanks again for the recommendation, it really is appreciated!

- Thank you for letting us know! We will definitely pass your kind words on to Simon!

Ecosafegroup からの回答

2026年3月16日

Thank you for taking the time to leave such a lovely review.

It’s great to hear that Luke made such a positive impression during his visit. I’m really pleased that he took the time to explain the issues clearly and talk you through the plan to get everything sorted. We always want residents to feel informed and reassured about the work being carried out.

I’ll be sure to pass your kind comments on to Luke. He’ll really appreciate the feedback. Thanks again for sharing your experience!

Ecosafegroup からの回答

2026年3月16日

Thank you very much for taking the time to leave such a kind review.

It’s wonderful to hear that you were so pleased with the work Nathan carried out in your apartment. Nathan takes a great deal of pride in what he does and feedback like this really means a lot. I will make sure your thanks and kind comments are passed on to him. I know he will really appreciate it.

Thank you again for sharing your experience.

Ecosafegroup からの回答

2026年3月16日

Thank you so much for taking the time to leave such a lovely review.

It’s great to hear that Luke made such a positive impression when visiting your home. He takes a lot of pride in his work, so I’m really pleased that he took the time to explain everything clearly from start to finish and talk you through the products he was using. We know how important it is for residents to feel informed and comfortable with the work being carried out.

I’ll be sure to pass your kind comments on to Luke. He’ll really appreciate the feedback.

Ecosafegroup からの回答

2026年2月23日

Thank you so much for your lovely review! We’re really pleased to hear that Pete provided such professional service and made a positive impression while carrying out the work. We’ll be sure to pass your kind comments on to him, he’ll be delighted to hear them! Thanks again for taking the time to share your feedback.

Ecosafegroup からの回答

2026年2月12日

Thank you so much for your kind words!

We’re thrilled to hear that Pete went above and beyond for you and that you’re so pleased with the finished result. Delivering excellent workmanship and that extra level of care is exactly what we strive for, so it’s wonderful to see that reflected in your experience.

We’ll be sure to pass your recommendation on to Pete, he’ll really appreciate it. Thank you again for taking the time to leave such lovely feedback!

Ecosafegroup からの回答

2026年2月12日

Thank you so much for your lovely review.

We’re absolutely delighted to hear how pleased you are with your new kitchen. It’s fantastic to know that Rob’s quality of work and professionalism stood out and that he delivered a finish you’re truly happy with.

We’ll be sure to pass your kind words on to Rob. Feedback like this means a great deal to him and to all of us. Enjoy your new kitchen and thank you again for taking the time to share your experience!