Ecosafegroup レビュー 

Ecosafegroup からの回答

2026年2月12日

Thank you so much for your lovely review.

We’re absolutely delighted to hear how pleased you are with your new kitchen. It’s fantastic to know that Rob’s quality of work and professionalism stood out and that he delivered a finish you’re truly happy with.

We’ll be sure to pass your kind words on to Rob. Feedback like this means a great deal to him and to all of us. Enjoy your new kitchen and thank you again for taking the time to share your experience!

Ecosafegroup からの回答

2026年2月12日

Thank you so much for your fantastic review.

We’re really pleased to hear that you were happy with every aspect of the service, from the timekeeping through to the quality of the plastering and painting. Delivering first-rate workmanship and turning up when we say we will are things we take great pride in, so it’s lovely to see that recognised.

It’s especially great to hear how pleased you were with David. Going above and beyond is exactly what we aim for, and we’ll be sure to pass your kind words on to him, he’ll be delighted.

Thank you again for your recommendation, it truly means a lot.

Ecosafegroup からの回答

2026年2月4日

Thank you so much for taking the time to leave such a lovely review.

We’re absolutely delighted to hear how pleased you are with the transformation of your bathroom ceiling. What a difference it must be after living with the mould for so long! Paul will be really proud to know his hard work, cheerful manner and helpful approach made such a positive impact on your experience.

We’ll be sure to pass on your kind words to him. Thank you again for your support.

Ecosafegroup からの回答

2026年1月26日

Thank you very much for your excellent review. We’re so pleased to hear that you found the service professional, honest and well-communicated throughout.

Keeping appointments on time and making sure everything is clearly explained is really important to us, so it’s great to know this came across during your visit.

We’ll be sure to pass your kind feedback on to Paul. Thank you for the recommendation, it’s truly appreciated!

Ecosafegroup からの回答

2026年1月26日

Thank you so much for your fantastic review. We’re delighted to hear how positive your experience has been and that Richard and his team have been so helpful and polite throughout.

It’s especially great to know that any issues were resolved promptly and that you’re so happy with the final results. Your kind words will be shared with Richard and the team. They’ll really appreciate the recognition!

Thank you again for taking the time to leave such lovely feedback.

Ecosafegroup からの回答

2026年1月26日

Thank you so much for your lovely review. We’re really pleased to hear that Luke and Phil who attended were friendly, polite and efficient.

It’s great to know they made the visit an enjoyable one and we especially love hearing that they took the time to admire your artwork because those little moments really matter! We’ll be sure to pass your kind words on to the team.

Thank you again for taking the time to share your experience.

Ecosafegroup からの回答

2026年1月14日

Thank you so much for your lovely review, Pamela!

We’re absolutely delighted to hear how happy you are with your newly decorated property. Knowing that Pete made you feel comfortable and at ease throughout the work is especially important to us and we’ll be sure to pass on your kind words to him. It’s also wonderful to hear that Robbie was able to step in and work so well alongside Pete to ensure everything was completed on time. They really do make a great team!

Your thanks and your very kind offer of a cup of tea will certainly put a smile on their faces! Thank you again for taking the time to share your experience, it truly means a lot to us.

Ecosafegroup からの回答

2026年1月9日

Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate you highlighting the complexities involved, particularly given the sensitive nature of working within a care environment. Supporting vulnerable people while delivering essential fire safety works is something we take very seriously and it’s wonderful to hear that Andy and the wider Ecosafe team were able to minimise disruption while keeping you fully informed at every stage.

Your comments about our communication and problem-solving mean a great deal to us, as these are core values we strive to uphold on every project. Thank you again for your trust and recommendation. We will be sure to pass on your comments to everyone involved with your job.

Ecosafegroup からの回答

2025年11月24日

Hi Jon,

We are very sorry to read your feedback and to hear about your experience. This is not the level of service or communication we aim to deliver, and we take your concerns seriously.

We would like the opportunity to look into this matter fully and resolve any outstanding issues. We don't have any records in your name to be able to assist with your complaint. Please contact our office directly on info@ecosafegroup.co.uk with the job details so that we can review what has happened and find a satisfactory resolution.

Thank you for bringing this to our attention. We appreciate all feedback as it helps us ensure we continue to improve the service we provide to our customers.

Ecosafegroup からの回答

2025年11月21日

Thank you for your kind words. We're delighted to hear that your visit went so well and that the humidity sensors were fitted professionally. It’s wonderful to know you found Daryl friendly and right on time! We really appreciate you taking a moment to share your experience and we will be sure to pass your comments on to him.

Ecosafegroup からの回答

2025年11月13日

Thank you so much for your lovely review. We're really pleased to hear that Daryl and Tom made you feel at ease and took care to be respectful of your home. It’s great to know their friendly approach and attention to detail were appreciated, especially with your freshly cleaned carpets and little ones playing on the floor! We’ll be sure to pass your kind words on to them.

Ecosafegroup からの回答

2025年11月12日

Thank you so much for your wonderful review! We’re absolutely delighted to hear how pleased you are with your new kitchen. It’s fantastic to know that our team’s workmanship and professionalism made such a positive impression. We’ll be sure to share your lovely feedback with everyone involved and they’ll be thrilled to know their hard work was so appreciated. Enjoy your beautiful new space!

Ecosafegroup からの回答

2025年11月24日

Hi Grant,

We are sorry to read your review and to hear about your concerns. Our team always aims to provide a professional and respectful service to all tenants we work with on behalf of local authorities.

After reviewing this matter internally, the works in question were handed back to your housing provider, and we understand they will now manage any further arrangements directly with you.

We wish you the best in resolving the matter with them and thank you for taking the time to share your feedback.

Ecosafegroup からの回答

2025年11月11日

Thank you so much for your lovely review. We’re delighted to hear that your mum is so pleased with the results. It sounds like she’s been looking forward to having it done for some time, so we’re really happy it’s turned out just as she hoped. It’s great to know she felt comfortable and well looked after throughout and we’ll be sure to pass on your kind words to Peter. We really appreciate you taking the time to share such kind feedback.

Ecosafegroup からの回答

2025年11月6日

Thank you so much for your lovely review! We’re really pleased to hear that the visit went so smoothly and that everything was clearly explained along the way. It’s great to know you felt well informed and happy with the service. We really appreciate you taking the time to share your feedback, we will definitely pass it on to Daryl!

Ecosafegroup からの回答

2025年10月20日

Thank you for taking the time to share your concerns. We’re sorry to hear about your experience and understand that this situation has been frustrating.

The loft hatch works carried out were part of our essential fire safety programme within communal spaces. In these instances, we are not required to provide prior written notification to residents. However, we recognise that communication is important, and will be ensuring that all residents receive advance notice through letters or emails, and that posters are displayed in communal areas before any works begin.

We understand that you are in conversations with our Fire Team to book in a date for your fire survey to be conducted, which is great.
The fire safety surveys and follow-up works are carried out to ensure residents’ homes and shared areas meet up-to-date legal and safety standards. These inspections are a vital part of reducing fire risks for everyone in the building and ensuring compliance with national regulations.

We note that similar concerns have been raised previously, and our team remains available to discuss this further using the contact details you already have. If you wish to make a formal complaint, please email info@ecosafegroup.co.uk, and our complaints team will review your case in line with our procedures.

Thank you again for your feedback, it helps us improve how we work with residents and housing partners.

Ecosafegroup からの回答

2025年10月16日

Thank you so much for your kind review! We’re really pleased to hear you were happy with the work and communication throughout. It’s great to know everything was completed on time and to your satisfaction. We truly appreciate you taking the time to share your feedback!

Ecosafegroup からの回答

2025年10月10日

Thank you so much for your lovely review!

We’re so pleased to hear you had an excellent experience from start to finish. It’s great to know that our communication and booking process felt professional and considerate and we’ll be sure to pass your kind words on to Daryll - he’ll be delighted to know you appreciated his courtesy, tidiness, and clear explanations.

Thank you again for taking the time to share your feedback, it really means a lot to the whole team!

Ecosafegroup からの回答

2025年10月7日

Thank you so much for your lovely review!

We’re so pleased to hear that Luke made you feel comfortable and well looked after during his visit. He’ll be delighted to know his friendly approach and clear explanations made such a positive impression.

Thank you again for your kind words, we’ll be sure to pass them on to Luke!

Ecosafegroup からの回答

2025年9月18日

Thank you so much for your lovely review. After such a long wait, we’re absolutely thrilled to hear how much you’re enjoying your new kitchen! The team will be so happy to know you’re delighted with the result and it sounds like Stanley had just as much fun making friends with everyone on site!

A special mention to Porscha too - she’ll be delighted to hear how much you appreciated her support and friendly approach throughout.

Thanks again for your kind words, and we hope you enjoy your new kitchen for many years to come.