I do not like leaving companies bad reviews but I really feel this company deserve one. I spent £200 on the Bluetooth diffuser, believing it would be a superior product to anything else on t... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... もっと見る
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The product is extremely well made I was expecting something made of plastic but this is solid metal and the finish is fantastic. I use mine in a 1100sq ft apartment and it’s been tricky to get... もっと見る
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Ecoscent has a lovely range of products for both commercial and domestic use. For anyone who loves a nice smelling home/work space I highly recommend their products. They are super helpful and have a... もっと見る
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企業情報
ecoscent.co.uk について
当該企業による記述
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
連絡先
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, 英国
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4.4
優良
191件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
updated review …
i posted earlier i wasn't satisfied with the puck as it wasn't big enough for the room or the scent strong enough , they have now offered to send me the scent i originally wanted & offer a discount on a bigger dispenser so im happy to leave a good review this time hopefully problems solved.
2024年7月16日
自発的なレビュー
ecoscent.co.uk からの回答
Hi Beverley,
Thank you for your update! We appreciate your willingness to give us another chance and are glad to hear that our offer has addressed your concerns.
We're committed to ensuring you have a satisfactory experience with our products.
Please let us know if there is anything more we can do to assist you. We look forward to your updated review and thank you for your patience and understanding.
EcoScent Team
Fab company and the eco scent puck is a…
Fab company and the eco scent puck is a nice size and the features are great too with the level of intensity and timer. You don’t need it on for long for you to notice. The oils last a very long time considering I have it on max intensity (just how I like it) and are constantly bringing out lovely scents too it’s hard to choose a favourite
2024年4月10日
自発的なレビュー
ecoscent.co.uk からの回答
Hi Zoe,
Thank you for your fantastic feedback! We're thrilled to hear that you found the perfect product to create a beautiful and lasting scent in your home.
Your experience with the Puck is exactly what we love to hear!
We're committed to providing top-notch service and high-quality products, and it's great to know we've met your expectations.
If there's anything else we can do for you, please let us know.
EcoScent Team
Excellent stuff.
Ecoscent are the best company I’ve dealt with when looking for the perfect product to provide a beautiful and lasting scent around the house. Great service, great machine and great smells. Couldn’t ask for better.
2024年7月7日
自発的なレビュー
ecoscent.co.uk からの回答
Hi Will,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with EcoScent and that our products are providing a beautiful and lasting scent for your home.
Your kind words about our service, machines, and scents mean a lot to us.
If you ever need any further assistance, please don't hesitate to reach out to ecoscent@ecoscent.co.uk
EcoScent Team
ecoscent.co.uk からの回答
Hi Lawrence,
Thank you for your review! We're thrilled to hear that your order was delivered on time as promised.
If you have any further needs or questions, please don't hesitate to reach out.
EcoScent Team
ecoscent.co.uk からの回答
Hi Moia,
Thank you for your positive feedback! We're delighted to hear that your order was delivered on time and the scent met your expectations.
If you need any further assistance, please feel free to reach out to ecoscent@ecoscent.co.uk
Enjoy your EcoScent products!
EcoScent Team
Shanice was great with comms and…
Shanice was great with comms and response. The fragrance was superb
2024年7月11日
ecoscent.co.uk からの回答
Hi Andrew,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and that you enjoyed the fragrance.
Shanice will be delighted to hear your feedback. We're always here to ensure you receive the best possible service and products.
If you need anything else or have any further questions, please don't hesitate to reach out.
EcoScent Team
I am absolutely delighted with this…
I am absolutely delighted with this company! I recently reviewed ecoscent after purchasing some products from them. I waa surprised to find out that they were genuinely interested in my favourite scents and included a space in their survey for me to relate my experience with the fragrance. I used that opportunity to explain that I had fallen in love with a particular smell I sensed at a retailer and although I was desperate to find out what its exact name the staff was unable to tell me. To my huge surprise within an hour of completing the survey I received an email from Shanice Williams at Ecoscent informing me that the fragrance I was looking for was 'Jasmine, Sandalwood and Citrus'. I was so happy with the customer service I received that I immediately ordered this new addition to my collection. I cannot recommend this company enough!
2024年7月5日
ecoscent.co.uk からの回答
Hi Antonieta,
Thank you so much for your wonderful review! We are absolutely thrilled to hear about your positive experience with EcoScent.
At EcoScent, we truly value our customers and their preferences. We’re delighted that you appreciated our personal touch and that we were able to identify the fragrance you love. Shanice and the entire team are always here to help you find the perfect scent for your collection.
Your kind words mean a lot to us, and we're so pleased to have you as a satisfied customer. If there's anything more we can do for you, please don't hesitate to reach out.
EcoScent Team
Excellent product
Excellent product - very pleased and will purchase for other rooms in the house.
2024年7月3日
ecoscent.co.uk からの回答
Hi Edward,
We're glad we could take part in scenting your home! We appreciate your kind review.
EcoScent Team
Great scent
Great scent. Will definitely be purchasing oil essentials from here from now on
2024年6月25日
ecoscent.co.uk からの回答
Hi Shakir,
Thanks for leaving a lovely review. Let us know if you need any fragrance recommendations!
Please reach out to ecoscent@ecoscent.co.uk
EcoScent Team
Great product- super helpful staff.
Great product- super helpful staff.
Super fast delivery
2024年6月22日
ecoscent.co.uk からの回答
Hi Alison,
We're thrilled you had a great experience.
At EcoScent, we strive to provide both high-quality products and exceptional customer service, and it’s rewarding to know that our efforts are making a difference. The support you received truly motivate us to continue improving and delivering the best possible experience to our customers.
Hope to see you again soon!
EcoScent Team
Stumbled on these lovely products
Stumbled on these lovely products - customer service is so personal and attentive. Scents are incredible can’t recommend highly enough!
2024年5月10日
自発的なレビュー
ecoscent.co.uk からの回答
Hi Jacqueline,
Thank you for your kind words! We're delighted to hear that you love our products and had such a positive experience with our customer service. It means a lot to us to know that our scents and personalised service have made a great impression.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure you continue to enjoy our products.
Thank you for your support and recommendation!
EcoScent Team
Original disappointment resolved positively.
Update 10/7/24:-
After leaving my original review I was contacted by Ecoscent about my issues. As a gesture of goodwill I was offered a Puck device free of charge, which is impressive as a smaller unit and creates a beautiful scent in my hallway.
When I spoke to them about my original broken, unit they made a commitment that the repairs would be under a maximum amount if I returned the unit for review. On that basis I did return the unit for repair, and true to their word when they identified the original diffuser had a worn out motor (and was not repairable) they agreed to send a brand new replacement unit for this also free of charge.
I’ve been impressed with how they have dealt with my complaint despite the original concern and totally restored my faith in ecoscent.
Original review:-
I was really disappointed with ecoscents and would not recommend. Machine broke within the first year and was not dispensing scent despite me paying a small fortune for the machine and scent. Messaged ecoscents who didn’t respond until I called them. When I eventually got hold of them I was told that I had just gone out of the 12 month warranty. They told me that they could have a look at it but would charge me to repair. I didn’t bother given the cost of sending the machine back and cost of repair!!
2024年4月1日
自発的なレビュー
ecoscent.co.uk からの回答
Hi Steven,
We're sorry to hear about your experience with your machine. We recently reached out to offer a free Puck and to take a look at the machine, and we hope this has been satisfactory.
Your feedback is very important to us, and we genuinely appreciate you bringing this matter to our attention. We strive to provide excellent customer service and high-quality products, and we regret that we fell short in your case.
Please let us know if there's anything more we can do to assist you. We value your satisfaction and are committed to resolving any issues you may have.
Thank you for your understanding and patience.
Edit: Thanks so much for your updated review! We are so happy we could fix the issue and we hope to see you again soon!
EcoScent Team
Perfect experience
Perfect experience with this company. Always swift replies, they have sent me free samples and always a pleasure to deal with. Not often you get this level of customer service these days :)
Ps I love their clean air scent for anyone looking for a recommendation!
2024年3月21日
自発的なレビュー
ecoscent.co.uk からの回答
Hi Charmaine,
Thank you so much for your glowing review! We're delighted to hear that you had an amazing experience with us and that our customer service met your expectations.
Providing quick replies and sending free samples are just a couple of the ways we aim to make your experience enjoyable and seamless. We appreciate your recommendation of our Clean Air scent as well!
If there's anything else we can assist you with, please don't hesitate to reach out at ecoscent@ecoscent.co.uk
We're here to ensure your continued satisfaction.
EcoScent Team
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