EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood tec... ãã£ãšèŠã
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This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. Iâm glad b/c before Edapt wasnât aware of anything related to my student lo... ãã£ãšèŠã
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The help I received from your staff was so rewarding. I was a nervous wreck before I contacted edapt. The information and assistant i received really relieved the stress I was going through.
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I'm on a fixed income , my house burned down and we lost everything, my husband's health declined, I can't afford my bills. They helped get my student loan fixed, so I can concentrate o... ãã£ãšèŠã
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We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service. Our over 900 five star reviews gives us the confidence to say we're the best at what we do. We look forward to working with you!
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5000 Birch St suite #3000, 92660, Newport Beach, ç±³åœ
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
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Good service been getting help with myâŠ
Good service been getting help with my student loan for years now and Aubrey was helpful
2026幎3æ18æ¥
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EDAPT USA ããã®åç
Hello Carlos,
Thank you for your continued trust and support! Weâre glad to hear youâve had a positive experience with our service over the years. It means a lot to us to be able to assist you with your student loans, and we truly appreciate you taking the time to share your feedback.
EDAPT USA ããã®åç
Hello Jerry,
Thank you for your review! Weâre glad to hear you feel confident in our team and the service we provide. We appreciate your support and the opportunity to assist you.
Rep was amazing guiding me .
Rep was amazing guiding me (Shen).
2026幎3æ12æ¥
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EDAPT USA ããã®åç
Hello Terry,
Thank you for your 5-star review! Weâre so glad to hear that Shenly provided amazing guidance and support. We truly appreciate you taking the time to share your experience.
They have always been helpfulâŠ
They have always been helpful navigating the process. Agents are polite and do not rush you off the phone. The agents also help to get the best program that fits your needs.
2026幎3æ10æ¥
EDAPT USA ããã®åç
Hello Diane,
Thank you for your wonderful review! Weâre glad to hear that our team has been helpful in guiding you through the process and taking the time to ensure your questions are fully addressed. Providing polite, attentive support and helping clients find the program that best fits their needs is always our goal. We truly appreciate you sharing your experience.
Return call by EDAPT helpful per my IDR program status/update needs
I was soon called back by Sarah per my email requesting IDR program info - about the reported potential dissolution of my loan after however many years. The follow-up call was per my request post convo with another EDAPT employee who didn't quite understand this IDR question nor the program details. I thus sent an email requesting a follow-up. And it was helpful. Sarah was well versed prior to her call, and she was easily able to explain these Federal program details during our further discussion of her responses to my inquiries. She also updated me on the new email address, EDAPTâs client goals for the future, and the ongoing digital relationship expansions w us. Thanks!
PS This Trustpilot survey took too long and had glitches including the verification code coordination at the end. Fyi
2026幎3æ9æ¥
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EDAPT USA ããã®åç
Hello Joseph,
Thank you for taking the time to share such a detailed review! Weâre glad Sarah was able to follow up promptly and provide clear, knowledgeable guidance regarding the IDR program and your questions. Ensuring our clients receive accurate information and helpful support is very important to us. We truly appreciate your feedback and look forward to continuing to assist you moving forward.
Sarah help me with whatever I neededâŠ
Sarah help me with whatever I needed and I had a question and she was very helpful for me very very helpful
2026幎3æ5æ¥
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EDAPT USA ããã®åç
Hello Dorothea,
Thank you for your kind review! Weâre so glad to hear that Sarah was able to help with your questions and provide the support you needed. We truly appreciate you taking the time to share your experience.
Very kind and patient staff in the comoany.
This Company helped me to lower my student Loan.
2026幎3æ2æ¥
EDAPT USA ããã®åç
Hello Samuel,
Thank you for your kind words! Weâre so glad to hear that our team was patient and supportive throughout your process. Itâs great to know we were able to help with your student loan, and we truly appreciate you taking the time to share your experience.
Audrey helped me out in a way which putâŠ
Audrey helped me out in a way which put my mind at ease. She answer all my question in a very easy way I was able to understand. Thank you for all your help Audrey and EDAPT US.
2026幎2æ27æ¥
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EDAPT USA ããã®åç
Hello Martha,
Thank you so much for your kind review! Weâre happy to hear that Aubrey was able to put your mind at ease and explain everything in a clear, easy-to-understand way. We truly appreciate your trust in Aubrey and the EDAPT USA team, and weâre always here to help.
EDAPT USA ããã®åç
Hello Ansumana,
Thank you for your 5-star review! Weâre so glad to hear you had a wonderful experience. We truly appreciate your support and the opportunity to assist you.
Pretty smooth thus far
Pretty smooth thus far. There was a minor hiccup where I was provided with an expired template to complete a PSLF form and went through the process to get it done, only to have to complete it again on the correct form. EDAPT was nice enough to pre-fill the new form so that worked well.
2026幎2æ23æ¥
EDAPT USA ããã®åç
Hello Theresa,
Thank you for your honest feedback and for sharing your experience. Weâre glad to hear the process has been smooth overall and that our team was able to quickly pre-fill the updated PSLF form to make things easier for you. We always aim for a 5-star experience, so if thereâs anything more we can do to improve your experience moving forward, weâd truly appreciate your feedback.
The representative Shenley was veryâŠ
The representative Shenley was very helpful and patient with helping me to recertify and give me any additional information I needed to help with my loans.
2026幎2æ23æ¥
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EDAPT USA ããã®åç
Hello Ivelisse,
Thank you for your thoughtful review! Weâre happy to hear that Shenley was helpful and patient while assisting you with your recertification and providing the information you needed. We truly appreciate your feedback and are glad we could support you through the process.
The customer service was exceptional
The customer service was exceptional. My inquiries were always responded to in a timely manner.
2026幎2æ18æ¥
EDAPT USA ããã®åç
Hello Milton,
Thank you for your kind review! Weâre so pleased to hear that you experienced exceptional customer service and that your questions were answered promptly. Providing timely, supportive communication is very important to us, and we truly appreciate your feedback.
Disability app.
They've been updating often. But, I'm understanding everything about my disability forgiveness application.
2026幎2æ2æ¥
EDAPT USA ããã®åç
Hello Dewayne,
Thank you for your review! Weâre glad to hear that our updates have been helpful and that youâre feeling more confident about your disability forgiveness application. If thereâs anything we could do to earn a 5-star experience from you, weâd truly the opportunity to improve.
Aubrey is always the one assisting meâŠ
Aubrey is always the one assisting me with my husbands accountt. Very knowledgeable with what sheâs doing and very respectful with clients .
2026幎1æ23æ¥
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EDAPT USA ããã®åç
Hello Rhodora,
Thank you for sharing your experience! Weâre happy to hear that Aubrey has been consistently helpful, knowledgeable, and respectful while assisting with your husbandâs account. We truly appreciate your trust and kind feedback.
EDAPT USA ããã®åç
Hello Consuelo,
Thank you for your review! Weâre glad to hear that you found our team very helpful. We appreciate your trust in Edapt and are always here if you need support.
Good very good..
2026幎1æ19æ¥
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EDAPT USA ããã®åç
Hello Vikki,
Thank you for your feedback! Weâre glad to hear you had a very good experience and appreciate you taking the time to share it. Weâre always here if you need anything.
EDAPT USA ããã®åç
Hello Daniel,
Thank you for your review! Weâre glad to hear the process was easy and that our customer service met your expectations. We appreciate your trust in Edapt and are always here if you need anything.
Thankful for the assistance.,
Awesome experience. I'm thankful for the assistance I received.
2026幎1æ12æ¥
EDAPT USA ããã®åç
Hello Shay,
Thank you so much for your kind feedback. We're truly glad you had an awesome experience and felt supported throughout the process. If thereâs anything we can do to turn your experience into a full 5-star one, weâd love to hear your thoughts. We appreciate your trust in Edapt!
Wonderful News
The most wonderful person walked me through everything and was so patient with me because Iâm so old school but she was so nice and helpful
2026幎1æ12æ¥
EDAPT USA ããã®åç
Hello Linda,
Thank you so much for sharing your experience! Weâre truly happy to hear that our team member took the time to guide you through everything with patience, kindness, and care. Providing supportive, easy-to-follow service is what we strive for, and weâre grateful for your trust in Edapt. Weâre always here whenever you need us.
Shenly really help me a lot and veryâŠ
Shenly really help me a lot and very patient and very kind. Thank you so much.
2026幎1æ8æ¥
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EDAPT USA ããã®åç
Hello Lynn,
Thank you so much for your kind words! Weâre delighted to hear that Shenly was so patient and kind while assisting you. She will truly appreciate your feedback. Weâre grateful for your trust in Edapt and are always here whenever you need support.
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