Edlets レビュー 

I originally booked my stay through Airbnb, only to receive a message one day before travelling from someone at Edlets informing me the property was no longer available. They then suggested that if I cancelled my booking on Airbnb, they could offer me the same property through their own website. This is utterly disgraceful - they exploited my situation, knowing I had little choice so close to my trip.

When I checked their site, I discovered they had added their own commission. Instead of Airbnb receiving the service fee, Edlets pocketed £190 themselves. This is nothing short of shameless behaviour from a company presenting itself as professional, while in reality hijacking bookings and fees from other platforms.

It took me weeks before I felt calm enough to write this, but I want to warn others: Edlets’ practices are highly unethical, predatory, and take advantage of travellers in desperate situations. Avoid this company if you can.

Friendly, efficient, prompt, resolved concern.

Very responsive and helpful, and great selection of flats

I was struggling with some of the other rental companies when looking for an apartment in Edinburgh. What a gift to find Edlets! They found exactly what I needed and were so easy to work with, very professional and knowledgable. I wouldn't look anywhere else!

Very helpful and good communication.

Great communication! They made a daunting task seamless and Dan and Alana were both knowledgeable lovely to converse with.

Exceptional service from the entire team at Edlets. Dan, Alana, Ali, thank you very much for your help with my many inquiries and bookings. Great communication throughout, always friendly and professional, and able to offer knowledgeable assistance and advice.
Highly recommended...many thanks.

Always incredibly helpful. I have such a good working relationship with them now. I trust them completely and would recommend them to anyone.

Personal service.

Dan and Alana kept in touch from my initial enquiry to booking. We are from overseas and when we attempted to pay our deposit online it recorded a system error, but before I could call them Alana was on the phone to help with the problem. They were helpful and courteous and made every attempt to provide us with accomodation that suited all our requirements. Great company to deal with

Edlets' availability and attention towards customers demonstrates a high degree of reliability and professionalism. I highly recommend her for your trip to Edinburgh.

Super helpful and friendly service!

Expert help and very professional. Recommend to anyone looking for somewhere to stay in Edinburgh.
Excellent customer service.

Many Help at the Booking

The service was amazing, quick replies and great information. Alana went above and beyond to help us.

My family and I stayed at the Dundonald Apartment for four nights at the end of September 2024 and would not recommend this experience to anyone as it did not live up to our expectations at all. Among other issues such as worn towels and a leaking fridge, the overall cleaning was not satisfactory to us and especially the toilets felt disgusting. But our biggest issue was with how damp the apartment felt. The air felt thick and moist and at night it became worse. We thought about moving to a hotel, but with two small babies we decided to make the best of what we had received and not waste our short holiday on moving and all the hassle connected with that.

After our stay we wrote to Edlets about our experienced issues during our stay and asked for a fair compensation, which we thought would be quickly accepted due to our issues being so obvious. However, this was not the case at all. We felt that Edlets did not care about or agree with any of the issues we experienced during our stay and seemed more focused on the fact that we did not complain during our stay.

Especially during our phone calls with Edlets about the compensation the tone felt hostile and even threathening at one point.

In the last e-mail we received from Edlets before they stopped answering us, they finally seemed to acknowledge several of the issues we had experienced and described how they had fixed them. However, we never received any compensation perhabs because we insisted on writing a review about our experiences anyway. Furthermore, we are still waiting on receiving back our deposit, but maybe it is normal for this to take weeks.

Based on the experience of living in the Dundonald Apartment as we received it along with one of the most unprofessional and unpleasant customer service experiences we have tried, it is safe to say that we are not using Edlets again.

You made it very easy for me as I am not good with technology. He talked me through every detail. Thank you

Very helpful to find the right accomodation!