EE Glazing Ltd レビュー 694

TrustScore 5段階評価の4.5

4.3

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5つ星のうち5の評価

We had a really friendly likeable salesman who wasn’t pushy like some companies and did us a great deal on top rate A+++ windows and front door. Fitters turned up on the day and were faultless with cl... もっと見る

企業が回答しました

5つ星のうち5の評価

From start to finish I have been impressed with EE Glazing. Josh came to our house to discuss options, he was professional, honest and easy to talk to. There was no hard sell and we felt at ease. O... もっと見る

企業が回答しました

5つ星のうち1の評価

A year long debacle of trying to get leaky, unfit for purpose windows fixed. Every time it rains, I have puddles of water on my floors. Constant ghosting, where I have to call over and ove... もっと見る

企業が回答しました

5つ星のうち5の評価

Just had 5 windows, 4 of which are very large replaced today by the brilliant team of Darren, Simon & Cameron. Team on installation where quick, extremely efficient & tidied up well behind themsel... もっと見る

企業が回答しました

企業情報

  1. 二重窓設置業者
  2. サンルームの提供と設置
  3. ドア提供業者
  4. PVC窓提供業者
  5. 屋根ふき業者
  6. 窓ガラス設置業

当該企業による記述

EE Glazing provide a huge range of double glazed windows, doors and conservatories. Our philosophy is to be uncompromising when it comes to quality. Providing the very best customer service will always be our top priority.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

694件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 85%に回答しています

通常1週間以内に回答

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5つ星のうち1の評価

AVOID AT ALL COSTS

A year long debacle of trying to get leaky, unfit for purpose windows fixed. Every time it rains, I have puddles of water on my floors.

Constant ghosting, where I have to call over and over to ever get anyone to talk to us. Forget email, obviously they dont want anything in writing so they'll work hard to avoid answering them. If you do push and get someone to talk to you, its ever ending disturbance with fitters coming out to try to rapair with missordered parts due to a disconnect between the fitters and the office workers.

Not to mention, regular sales calls and door knocks to try to sell me more of their shoddy product whilst this is ongoing.

Complaints staff are just as uncommunicative as the local branch staff. its been about a month since I was last able to get in touch with them, not that it matters as the reply is always 'next week'.

I'm currently taking it up with GGF, and seeking a refund. Hopefully they will light a fire under them to get them moving, or it'll be off to small claims, I suppose. Over a year of messing around... Shocking.

That being said, the fitters are for the best part absolutely fantastic blokes and have tried their best with the rubbish they have to work with.

2026年4月22日
自発的なレビュー
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for your review. We would like to reassure you that we have attended your property on multiple occasions as part of our warranty and aftercare service, and we have remained committed to resolving the issue. While we always aim to rectify matters promptly, there are occasions where the root cause of a fault is not immediately straightforward. In this instance, the recurring nature of the leak has required further investigation.
To ensure the correct solution, we have liaised directly with the manufacturer to seek additional technical information and a member of our installations team should have been in contact to arrange the necessary works. We sincerely apologise for the inconvenience caused and for any delays in communication you have experienced.
As a member of the Glass and Glazing Federation, we are committed to meeting our obligations and delivering work in line with industry standards. We will continue working with you to bring this matter to a satisfactory conclusion.

5つ星のうち1の評価

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. They are great when they want your business but their after sales service is shocking.

‘Customer Service Department’ - the rudest man i have ever had the misfortune to speak to.

I really thought double glazing companies had moved on from the days of hard sell and crap service but EE Glazing certainly has not

One of EE Glazing engineers came out to me approximately two months ago and told me the door and surround was not fit for purpose as it did not have the necessary metal plate which stops the frame from bowing. He filled it with sealant to stop it leaking and told me that I needed a new door and surround. When I rang EE Glazing to query this as I hadn’t heard from them, they told me it wasn’t one of their doors and it’s nothing to do with them.

The work was completed under their previous company DG solutions which according to EE Glazing is nothing to do with them even though they have the same staff. The same salesman still calls me asking me for more work and the surveyor is the same. Strange that !

Now have to go through to Installsure to get the matter resolved

Save yourself the hassle and don’t use them

2026年4月21日
自発的なレビュー
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

The door in question was not installed by EE Glazing, but by another company, which has no connection to EE Glazing. DG Solutions went into into administration several years ago.

While some members of staff may have previously worked for DG Solutions this does not make EE Glazing responsible for work carried out by DG Solutions. It is not strange that staff members sought employment with another local glazing company after DG Solutions went into administration.

When you contacted us, we attended your property in good faith as you are an EE Glazing customer- as you have had windows fitted by EE Glazing more recently. During that visit, our engineer identified an issue related to a door we had not installed, we did try to assist with the immediate problem as a good will gesture but we have advised you that it wasn't installed by our company and therefore outside of our responsibility to replace. As explained, we are unable to guarantee or carry out remedial work under warranty for installations completed by another company.
Your review, incorrectly attributes responsibility to EE Glazing for work we did not carry out. This creates a misleading impression of our business and the service we provide. We will not accept being represented in this way and will take appropriate steps to address any content that inaccurately portrays EE Glazing or may mislead potential customers.
We remain happy to assist with any matters relating to work carried out by EE Glazing but we are unable to honour a guarantee for another company.

5つ星のうち5の評価

Finishing the House

We had EE Glazing last year to fit windows at the front of the house and had the same team, albeit smaller (Darren, Simon and Cameron) back to complete the remainder of the house.
The product is good and the team are great; they are quick, efficient, professional and tidy.
I recommend them to anyone looking to replace windows.

2026年4月8日
自発的なレビュー
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for taking the time to share your review with us. We’re really pleased to hear that you were happy with both the windows and the service provided by our installers. It’s great to know the team made a positive impression and that the work was carried out efficiently and professionally. Many thanks again.

5つ星のうち5の評価

Great experience from sales to fitting

We had a really friendly likeable salesman who wasn’t pushy like some companies and did us a great deal on top rate A+++ windows and front door. Fitters turned up on the day and were faultless with clean installation and thoughtful with rugs laid down and proper clean of all windows and doors and clean up of their work area. Proper service for quality windows and doors at great price, highly recommended!!

2026年4月16日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you so much for your kind words and detailed review. We’re delighted to hear you were happy with both the service and the installation. I’ll be sure to pass your comments on to the team. Many thanks.

5つ星のうち4の評価

Very pleased with the window and doors-…

Very pleased with the window and doors- completed in 4 hours. Good professional installation and we are very pleased with the works

2026年4月14日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for taking the time to share your review with us. We are pleased to hear you are happy with your recent installation with us! Many thanks.

5つ星のうち5の評価

Polite, efficient, friendly

From start to finish I have been impressed with EE Glazing.
Josh came to our house to discuss options, he was professional, honest and easy to talk to. There was no hard sell and we felt at ease.
Our surveyor came round a few days later to double check all requirements- I cannot remember his name but again, very professional and was conscientious when it came to not taking up too much of our time.
Install day today was done by Darren, Simon, Cam, Keith and Niall. All very polite and respectful of our property and furnishings. Very efficient, arrived on time.

2026年4月14日
自発的なレビュー
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you so much for your kind review. We’re delighted to hear that you had such a positive experience.
It’s great to know that Josh made you feel comfortable and well-informed without any pressure, and that our surveyor ensured everything was carefully checked while respecting your time. We’ll also be sure to pass on your kind words to the installation team—they’ll be pleased to hear their professionalism made a great impression. Many thanks.

5つ星のうち5の評価

No problems

No problems, very polite team and have completed a exelant job and we are very happy with the work. Thank you.

2026年4月13日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for taking the time to share your positive review with us. We are so pleased to hear that you are happy with your recent installation. Many thanks

5つ星のうち5の評価

Great job on a big challenge

Just had 5 windows, 4 of which are very large replaced today by the brilliant team of Darren, Simon & Cameron.
Team on installation where quick, extremely efficient & tidied up well behind themselves, a couple of small bits of old windows were missed due to being hidden in the Fir tree patch. Offered help moving anything I had moved back, protected the furniture left in the rooms.
Was pleased with the price as it was better than others quoted 4 years ago for windows that were over 30 years old & needed replacing.
Any contact made so far has been answered & dealt with promptly.
Looking forward to seeing the difference the new windows make.

2026年4月10日
自発的なレビュー
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for taking the time to leave us a review of your recent installation. We’re delighted to hear that you had a positive experience. We appreciate your understanding regarding the small missed pieces and are glad the team could assist where needed. We’re also pleased that you found our pricing competitive and that all communication has been prompt and helpful throughout the process. Thanks again!

5つ星のうち5の評価

Experience fitters

The two men done a lovely job on our windows very clean workers we thank them so much

2026年4月9日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for taking the time to share the positive experience of your recent installation. We are pleased to hear you have been impressed with the products and service received. Many thanks

5つ星のうち5の評価

The two window fitters were excellent

The two window fitters were excellent. What I thought was going to take two days they completed in
one. Very happy with the result and I would thoroughly recommend EE Glazing.

2026年4月9日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for taking the time to share the positive experience of your recent installation. We are pleased to hear you have been impressed with the products and service received. Many thanks

5つ星のうち5の評価

Window / door fitting

Today we had 9 windows and a door put in,the team were great from start to finish. Not a speck of dust or dirt left behind. Darren, Simon, Cameron, and oli you were great. Such a happy group too. Thank you

Torpoint
Cornwall

2026年4月9日
自発的なレビュー
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for taking the time to share the positive experience of your recent installation. We are pleased to hear you have been impressed with the products and service received. Many thanks

5つ星のうち5の評価

Big thank you to Darren

Big thank you to Darren, Simon and Cameron who work for EE Glazing. They fitted a new patio door this afternoon but there were a few surprises that they did not expect. They were polite and professional. When the job was complete they tidied up and left the place clean. I would highly recommend this company.

2026年4月8日
自発的なレビュー
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for your sharing your review. We’re so glad to hear that the team looked after you so well and handled everything professionally. Many thanks for taking the time to leave your positive feedback.

5つ星のうち5の評価

Very happy customers!!

Excellent service, quality finish!
Sales team were professional, friendly & not pushy! Surveyor was professional & knew his stuff!
Order placed, manufactured & fitted without hassle!
Fitters were courteous, accommodating, fast & clean!!
Quality of products excellent!
Overall 'top job' from start to finish!!

2026年3月23日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for the fantastic feedback! We’re really pleased to hear you were happy with the whole process from start to finish and we will be sure to pass your kind comments on to the team—much appreciated!

5つ星のうち5の評価

The reason I have given 5 star rating…

The reason I have given 5 star rating is the professional way the installer carried out installing the Windows and the way he tidied up when the task was completed

2026年4月2日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for your review. We’re delighted to hear you were pleased with the installation and the care taken to leave everything clean and tidy. Your feedback is greatly appreciated. Many thanks

5つ星のうち4の評価

Good job

Polite, efficient, quick, cleaned up afterwards and took the rubbish away.

2026年3月31日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for taking the time to share your review with us. We are pleased to hear you have been impressed with the service you have received. Many thanks

5つ星のうち5の評価

Accurate and professional service

Accurate and professional from start to finish. There is nothing I could fault and I'm extremely happy with the provided service. Every person who worked on my project was great! Thank you

2026年4月1日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for taking the time to share your feedback with us! We’re really pleased to hear everything met your expectations and that you’re so happy with the service. We’ll be sure to pass your feedback on to the team!

5つ星のうち5の評価

The blokes who came down outstanding…

The blokes who came down outstanding job clean tidy and very respectful very pleased with the window

2026年4月1日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for your review. We are pleased to hear you have been happy with the products and service you have received and we will be sure to pass this on to the installation team!

5つ星のうち5の評価

Good windows at a good price

Very pleased with the windows and service from EE Glazing
From the polite rep to the installers.
Thank you

2026年4月1日
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

Thank you for sharing your feedback with us. It is great to hear you have been happy with the service and the products you have received. We will be sure to share this with the team involved. Many thanks

5つ星のうち1の評価

Pushy sales tactics, borderline harassment

Pushy sales tactics with an added sob story or two by the salesman.
The classic “limited time offer” to get you to buy.
Price wasn’t even great and came away from the experience feeling like we’ve been had and feeling pretty stupid for falling for the sales tactics. Window salesmen are worse than car dealers.

I would’ve let this slide and not left a review, but the window was fitted about three years ago and they still contact myself and my wife to sell us more windows, despite saying that we were unhappy with the service and clearly saying “please delete my details from your system”. The same salesman would also come to the door every month or so with the classic “we’re doing work on your neighbours house”, seeming to forget how many times he’s knocked. We have since moved out of the county and clearly stated this also, yet they keep calling. They have called several times over the years and will not give up, even after being blocked they just call back on a withheld number.

I will be making a formal GDPR complaint

2026年4月1日
自発的なレビュー
EE Glazing Ltd ロゴ

EE Glazing Ltd からの回答

We are sorry to hear you have been disappointed. We have requested further details from you via Trustpilot, in order for us to remove you from our database. Alternatively please email us at info@eeglazing.co.uk with a request to remove your details from our database and we will be happy to do so for you.

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