We now have an air source heat pump, replacing an old central heating system. Theo and Christian the installers worked for hours to make everything work well. Very impressed by their efforts. Ewan wor... もっと見る
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Customer service absolutely appalling- once they take your deposit you’re constantly chasing them for updates. Tried to make us spend money on equipment which should have been covered by them and when... もっと見る
企業が回答しました
I made the leap into solar and battery and I have to say how impressed I was with Andy and Omar who came to do the installation. It was very straightforward dealing with the office who were incredibly... もっと見る
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People turned up on time, worked cleanly and courteously. I had numerous queries during the buildup to the installation, all of them were dealt with promptly via emails. Program was kept to despite... もっと見る
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企業情報
当該企業による記述
Eco Greenenergy Solutions ltd have been trading since 2009 in the renewables and electrical sector. Eco Greenenergy Solutions Ltd, our aim is working with our customers to have a full satisfaction and fulfil all needs in getting energy bills reduce to an acceptable amount. We aim to reduce your gas and electric bills by more than half and let our customers get paid for any energy export back to the grid, with smart export guarantee (SEG) and Boiler Upgrade Scheme (BUS) free initial consultation, proposal, system design, guarantees provided, after sales care. Solar PV, Battery Storage, Thermodynamic, Air Source Heat Pump, electric car charge points, eco save electric radiators.
連絡先
Unit 30 Woodside Industrial Estate, CM16 6LJ, Epping Essex, 英国
- 0800 111 4805
- info@egesolutionsltd.co.uk
- egesolutionsltd.co.uk
4.3
優良
105件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We now have an air source heat pump
We now have an air source heat pump, replacing an old central heating system. Theo and Christian the installers worked for hours to make everything work well. Very impressed by their efforts. Ewan worked hard to make the process as smooth as possible. It is not an easy feat, changing from a gas central heating system to an air pump.
2025年11月8日
自発的なレビュー
Customer service absolutely appalling-…
Customer service absolutely appalling- once they take your deposit you’re constantly chasing them for updates. Tried to make us spend money on equipment which should have been covered by them and when challenged, cancelled our order.
2025年10月1日
自発的なレビュー
Eco Greenenergy Solutions Group Ltd からの回答
Dear Mr. Harun,
We are sincerely sorry to hear that you feel this way.
After conducting two survey visits to your property — which you are project managing — our team found that several essential elements required for a successful installation were not in place.
As a result, we cancelled your order to allow you time to bring the property up to the appropriate standard and to find a new supplier if needed. Please note that we do not provide project management services for property renovations.
During our visits, we observed that basic construction elements such as flooring, windows, doors, and walls were incomplete or missing. The rebuilding work was of a poor standard, and we even questioned whether the planning office had been informed of the scope of work taking place.
Additionally, the location proposed for the heat pump and cylinder was unsuitable, and the drawings provided did not match the actual conditions on site.
While we made every effort to work with you, the frequent daily calls (often around 20 per day) seeking advice beyond the scope of your order made it difficult to proceed effectively. We are not a building or renovation company — our services are limited to retrofit heat pump installations under suitable property conditions.
To ensure fairness, we even commissioned an independent surveyor at our own cost. Their report confirmed that your property and project were not suitable for installation. Consequently, we decided to cancel your order and issue a full refund, despite already incurring external costs, which we absorbed.
We wish you all the best in completing your renovation and finding a supplier better suited to your project’s current stage.
Kind regards,
Eco Greenenergy Solutions Ltd
Great experience
Fast working and accurate working, great outcome and super PV system.
2025年4月28日
自発的なレビュー
The installer worked very hard over two…
The installer worked very hard over two days to complete the job.
The system works well. Back office staff were very diligent and helpful when I needed to reset the FoxCloud app to a new Wi-Fi address .
2024年11月19日
Eco Greenenergy Solutions Group Ltd からの回答
Dear Mr. Allkins,
Thank you so much for taking the time to leave us a wonderful review. We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
Regards
Eco Greenenergy Solutions Team
A first-rate installation completed by quality people
I made the leap into solar and battery and I have to say how impressed I was with Andy and Omar who came to do the installation. It was very straightforward dealing with the office who were incredibly responsive to my daft questions. I'm very pleased with the design & specification of the equipment and the quality of workmanship. Andy must be the most patient installer around as I peppered him with questions, Top Marks. Best of all, 24 hours into the installation on a dark and drizzly day, I have paid next to nothing for electricity imports. Top Job - A happy customer!
2024年10月28日
自発的なレビュー
Eco Greenenergy Solutions Group Ltd からの回答
Dear Mr. Heath,
Thank you so much for taking the time to leave us a wonderful review. We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
Regards
Eco Greenenergy Solutions Team
I decided to have solar panels…
I decided to have solar panels installed after the council arranged a contract with Eco Green.
From start to finish this has been an easy process.
Everyone I have dealt with have been amazing. Very polite, considerate and courteous.
You are kept up to date every step of the way.
Fantastic!
2024年10月25日
自発的なレビュー
Eco Greenenergy Solutions Group Ltd からの回答
Dear Chris,
Thank you so much for taking the time to leave us a wonderful review. We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
Regards
Eco Greenenergy Solutions Team
Efficient Effective and Recommended
Efficient Effective and Recommended. The survey was thorough and informative and the installation quick and very well done. Great Company
2024年9月9日
Eco Greenenergy Solutions Group Ltd からの回答
Dear Alan,
Thank you so much for taking the time to leave us a wonderful review. We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
Regards
Eco Greenenergy Solutions Team
Super job
Super job, super installation, super value
Had been concerned about appropriate scaffolding for re-roofing, survival of my pre-existing BESS and disposal of my old panels and could not extract a response from Ewan. Otherwise the installation is as Ewan (very knowledgable) promised. Superb scaffolders - Alex of Masters, installation electrician Pavel Caus and panel installer Omar (neat job) . I have recommended my friend and neighbours to go ahead with their Eco GE Solns Solar Together installation.
I omitted to say how efficient Binila, the lynch pin at the office was - always responsive, and the admin team obtained and forwarded to me my DN0 G98 approval and Export MPAN number exactly 7 days from Installation !! Wow
'Another' company, last year took 20+ e-mails/telephone calls and 10 (ten months) to provide these.
2024年9月19日
Eco Greenenergy Solutions Group Ltd からの回答
Dear Mr. Jones,
Thank you for your great review. We are glad that you are satisfied with our services. We hope to continue assisting you with great service in the future.
Regards
Eco Greenenergy Solutions Team
First rate installation
I cannot believe how smoothly the process was. From the initial survey through installation to the final documentation it was faultless. I would recommend Eco Greenenergy Solutions to anyone who is seeking a first rate job.
2024年8月30日
Eco Greenenergy Solutions Group Ltd からの回答
Dear Mrs. Arnett,
Thank you so much for taking the time to leave us a wonderful review. We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
Regards
Eco Greenenergy Solutions Team
Very professional and knowledgeable
Great work, thank you Ewan for your expertise and patience in explaining everything so clearly.
2024年7月12日
自発的なレビュー
Eco Greenenergy Solutions Group Ltd からの回答
Dear Matt,
Thank you for taking the time to leave us a great review. We are pleased to hear that you had a great experience with us.
Regards
Eco Greenenergy Solutions Team
Easy from start to finish.
Easy from start to finish.
Very professional, whole process was handled by them and installation took place in a short period of time post site survey.
The installation team worked hard all day and completed a battery installation in a day. Very pleased.
2024年8月5日
Eco Greenenergy Solutions Group Ltd からの回答
Dear Mr. Alan,
We appreciate you for taking your time to leave a wonderful review. We are pleased to hear that you had a great experience with us. We are happy to assist you in the future.
Regards
Eco Greenenergy Solutions Team
Excellent work
Excellent work. Clean and tidy, good communicators. Made sure the job was finished to schedule.
2024年8月21日
Eco Greenenergy Solutions Group Ltd からの回答
Dear Mr. Fearnside,
Thank you for taking your time to leave a wonderful review. Glad to hear that you had a great experience from the services with the company. Happy to assist you in the future.
Regards
Eco Greenenergy Solutions Team
Great company to deal with
Excellent to deal with in all respects :-
- initial paper based survey
- on site visit to confirm configuration
- paperwork confirming the details / costs etc
- good installation, despite a couple of technical hitches; well supervised team
- great support from back office on all the paperwork needed to start selling back to Grid and in very promptly responding and resolving customer questions
Would 100% recommend this company
2024年8月19日
Eco Greenenergy Solutions Group Ltd からの回答
Hello Mr. Gemmell,
Thank you for taking your time to leave a wonderful review. Glad to hear that you had a great experience from the services with the company. Happy to assist you in the future.
Regards
Eco Greenenergy Solutions Team
Good Customer Service
The company kept to the timelines on the inspection, review stages and promptly kept us updated at all stages during that time period which was about 4 months from booking to installation. Closer to the installation, the office was great in arranging it and during the installation on the day, the two engineers did a great job coming promptly in the morning and finishing late afternoon. I have yet to see the benefits from the installation of the solar panels but overall great customer service from the individuals involved in inspection, installation and the office.
2023年11月24日
Eco Greenenergy Solutions Group Ltd からの回答
Hello Jyothi,
Thank you for your valuable response. We are delighted to hear about the great services starting with appointments till the installation.We will pass your comments to our team. Hope to continue providing you with assistance from our team. In case of any queries, feel free to contact us.
Regards,
Eco Greenenergy Solutions Ltd.
first class from start to finish
2023年11月2日
Eco Greenenergy Solutions Group Ltd からの回答
Hello Mr.Steve,
Thank you for taking your time to leave a wonderful review. Glad to hear that you had a great experience from the services with the company. Happy to assist you in the future.
Regards
Eco Greenenergy Solutions Team
Panels OK…
The installation of solar panels was completed in one day. The admin support throughout the Solar Together process has been sound and professional from survey to invoice
2023年11月28日
Eco Greenenergy Solutions Group Ltd からの回答
Hello Mr.Chris,
Thank you for taking the time to tell us about your experience. We are happy to hear that your solar panels were installed and the team provided great support till the end. We hope to continue assisting you with great service in the future.
Regards
Eco Greenenergy Solutions Team
Flat roof solar panel installation
Installers were on time, very polite and professional. Everything was completed in under 6 hours and we were given clear information about how the system works and how to use the app to monitor the system.
2023年11月27日
Eco Greenenergy Solutions Group Ltd からの回答
Hello Mr.Robin,
Thank you for sharing your experience with us. We are delighted to hear that you are happy with the services and the assistance provided in helping you with system & the application.Your feedback is very important to us and we will always continue to give excellent service at all times.
Regards
Eco Greenenergy Solutions Team
Job progressed smoothly although I am…
Job progressed smoothly although I am still waiting for scaffolding to be removed.
2023年12月5日
Eco Greenenergy Solutions Group Ltd からの回答
Hello Mr.Peter,
Thank you for your wonderful review. Glad to hear that you are satisfied with the job.We hope that the scaffolding has been removed. Happy to assist you in the future.
Regards
Eco Greenenergy Solutions Team.
Very smooth installation - great overall
Very smooth installation, earlier than promised, but considerable time wasted on the day of install as electricians had to re-survey the property to accommodate the inverter / Battery. Didn't ask for help when they had difficulty connecting to WiFi, which was easily solved by householder. Only slightly less than perfect result, happy to recommend.
2023年11月27日
Eco Greenenergy Solutions Group Ltd からの回答
Hello Mr.Hugh,
Thank you for sharing your experience with us. We are delighted to hear that the installation process was smooth and completed earlier than expected. We are thrilled to hear that you are satisfied with the installation and would recommend our services. Sorry for the inconvenience caused by the electricians having to re-survey the property. We appreciate your patience and understanding in this matter. Hoping to assist you with excellent services in the future.
Regards
Eco Greenenergy Solutions Team
Our surveyor was polite and friendly
Our surveyor was polite and friendly. There were a few issues with the scaffolding but the guys fitting the panels
were polite, friendly, professional and very knowledgeable and put me at ease.
2023年12月2日
Eco Greenenergy Solutions Group Ltd からの回答
Hello Ms.Marie,
Thank you for taking the time to write a review for us. We will inform the surveyor and the team of your helpful feedback. Sorry to hear about the scaffolding concerns, and I hope we were able to resolve them quickly. We are delighted to hear about the support we provided you and we will continue to provide good services in the future. Happy about assisting you with any future inquiries.
Regards
Eco Greenenergy Solutions Team
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