EGR Auto レビュー 

300
TrustScore 5段階評価の3.5

3.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち2の評価

The item was purchased thinking it would fit my canopy which has Gen iii on it. It didn’t fit and was returned for credit but have heard nothing about the credit other than I would lose approximately... もっと見る

5つ星のうち5の評価

Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... もっと見る

企業が回答しました

5つ星のうち5の評価

I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... もっと見る

企業が回答しました

5つ星のうち3の評価

Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... もっと見る

企業情報

  1. カー アクセサリー店

当該企業による記述

EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.


連絡先

3.4

まあまあ

TrustScore 5段階評価の3.5

300件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 5%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.4

すべてのレビュー

(300)

過去12か月のレビュー数: 43

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Found the fitting instructions layed…

Found the fitting instructions layed out was fine but the wiring on the product was about a 1m short. If it was someone that didn't know how lengthen it it would be a problem

2023年10月9日
EGR Auto ロゴ

EGR Auto からの回答

Hi Lloyd, thank you for your feedback. We will forward this onto our team to ensure something like this does not occur again.

5つ星のうち3の評価

Too many delays

I ordered the panopy on 29th of September, to be fitted at my home address, although this was more expensive, I thought it would be easier. I got a message to say it was delivered to the installer on the 12th of October and I would be contacted with an installation date. I didn’t hear anything for a week so I decided to chased it up. I was told that the hoist that they use to lift the canopy into place was allegedly broken and I would have to take the vehicle to a workshop to be fitted, I would be contacted with the details. Another 4 days went by and no one contacted me so again I had to chase it up. I was given the details as to where to take the vehicle for fitting and would be contacted by them. A few more days went by and again no one contacted me. I chased it again and finally managed to get an appointment for the 1st of November so all and all over a month to get it done and a lot of stress.
Yes, the product is great but EGR are not very good at keeping their customers informed or apologising in any way for all the delays and stress they’ve caused.

2023年9月29日
EGR Auto ロゴ

EGR Auto からの回答

Hi Mano, thank you for your review. We understand your frustrations and apologise for the time it has taken to have your order fitted by one of our EGR fitters. Unfortunately, we had some complications which hindered the progress of the fitment but this is no excuse for the lack of communication. We will forward this onto our customer service team to ensure we do not have a situation like this occur again. We hope you enjoy your product!

5つ星のうち5の評価

1st time customer. 10/10

Easy ordering process. Good communication from seller.
Quick delivery and most of all, the parts ordered where as described and of top quality.
Easy to follow instructions for installation.

2023年9月25日
EGR Auto ロゴ

EGR Auto からの回答

Thank you for the fantastic review Matt. We hope that you enjoy your new EGR products!

5つ星のうち5の評価

Super easy online ordering and payment…

Super easy online ordering and payment process, backed up by friendly customer service to ensure you are getting the products you want for your vehicle!

2023年9月18日
EGR Auto ロゴ

EGR Auto からの回答

We're glad you had a great experience Andy! We will forward your words onto our customer service team. Thanks!

5つ星のうち5の評価

Canopy vent

Delivery was very fast.
Clear concise installation instructions made it easy to fit.

2023年9月12日
EGR Auto ロゴ

EGR Auto からの回答

Thank you for the fantastic review Rob. Enjoy your new Canopy Vent!

5つ星のうち1の評価

I need someone to contact me from EGR…

I need someone to contact me from EGR to discuss a major issue please

2023年8月8日
EGR Auto ロゴ

EGR Auto からの回答

Hi Norm, we have received your message this morning outside of working hours. Our customer service team will be in contact as soon as possible.

5つ星のうち5の評価

A++ Service

Fast service and second time purchasing from EGR Auto

2023年9月3日
EGR Auto ロゴ

EGR Auto からの回答

Thank you for the review Lorne! We love our repeat customers and it's great to have you back. We hope to see you again in the near future.

5つ星のうち4の評価

No hesitation in dealing with again!

EGR was extremely helpful with sourcing a key for us to suit a canopy that the client had lost. Took a bit of time for response to emails, but they are on the other side of the country to me. They did go to great lengths to ensure that keys were functional. I will have no hesitation in dealing with them again

2023年9月6日
EGR Auto ロゴ

EGR Auto からの回答

Thank you for the positive review Vince. We are glad we were able to support you gaining a new set of canopy keys. We hope to hear from you for any other queries in future.

5つ星のうち5の評価

service

Our parts arrived very quickly and we exactly as ordered. Excellent service from this company

2023年8月31日
EGR Auto ロゴ

EGR Auto からの回答

Thank you for the great review Jenny. Enjoy your new product!

5つ星のうち5の評価

No drill install

No drill install, best design I’ve found so far and suits my EGR hard lid, Quick delivery. I’ve tried other cheaper options with no luck.

2023年9月4日
EGR Auto ロゴ

EGR Auto からの回答

Thank you for the great review Scott!

5つ星のうち1の評価

Terrible

Terrible. EGR premium canopy purchased for 2019 Ranger. Rear window has never closed properly and looks ajar. Rear window as it doesn’t close properly won’t lock after approximately 1 year of ownership. After complaining to TJM who provided and installed it, they couldn’t really fix the issue and assured me it was standard. After no response from EGR I accepted a dud and hated my canopy.
I received a complete new canopy from EGR just before I reached 2 years of ownership as the rear left corner developed a crack.
The new canopy had the exact same fittting issues as the first. Poor rear window fitting, operation and after 1 year doesn’t lock.
Very poor quality.

2023年9月29日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報