EGR Auto レビュー 

300
TrustScore 5段階評価の3.5

3.4

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち2の評価

The item was purchased thinking it would fit my canopy which has Gen iii on it. It didn’t fit and was returned for credit but have heard nothing about the credit other than I would lose approximately... もっと見る

5つ星のうち5の評価

Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... もっと見る

企業が回答しました

5つ星のうち5の評価

I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... もっと見る

企業が回答しました

5つ星のうち3の評価

Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... もっと見る

企業情報

  1. カー アクセサリー店

当該企業による記述

EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.


連絡先

3.4

まあまあ

TrustScore 5段階評価の3.5

300件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 5%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.4

すべてのレビュー

(300)

過去12か月のレビュー数: 43

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

The canopy still after having replaced…

The canopy still after having replaced the button 3 times now on the rear window to open it still is a problem, it will not inlock, contacting warranty as suggested was a waste of time. EGR need to update the mechanism so that it will work under all conditions
I will never recommend this product.
To add as per your request, I sent a letter with details which EGR auto would have got Feb this year, I never got a reply.

2023年12月10日
自発的なレビュー
EGR Auto ロゴ

EGR Auto からの回答

Hi Peter, as with your previous review - we cannot find a record of shipments regarding this problem - could you please confirm who you ahve been discussing with, where the canopy was purchased and who has been providing the repairs. Please reply here or contact customer service on 1300 320 338 or hello@egrauto.com

5つ星のうち1の評価

Exploding back window caught on camera

Like someone a few comments below, my rear window on my canopy exploded on its own. It’s all caught on my security camera which shows nothing around that may have caused this. Was told even though it’s only been installed for just over 12 months it would not be covered by warranty as it might have had a stone chip and if not then it’s just bad luck and must of been from the heat (day in the low 30’s) If it wasn’t caught on camera I wouldn’t believe it myself. So now I’m supposed to pay $880 + for a new back window and just hope I have better luck that it doesn’t explode again. The only positive thing is it didn’t happen 10mins later when my 2 young children walked past through all the glass and cop it in the face. If you live any where even remotely warm avoid this product.

2023年12月7日
自発的なレビュー
EGR Auto ロゴ

EGR Auto からの回答

Hi Nate, sorry to hear of your frustration as mentioned through our warranty process and through other mediums. Unfortunately, if a rear door or lift window glass is compromised, a failure will result in the glass shattering by itself (due to the pressure from the gas struts) rather than cracks (like with a windscreen) and this may not happen for some time after damage has occurred so not clear and obvious the true cause. The safety glass that is used in all our windows is of the highest automotive grade quality. Our replacements are available and ready to ship.

5つ星のうち5の評価

Service

Ease of information and customer servuce

2023年11月14日
EGR Auto ロゴ

EGR Auto からの回答

Thanks Ray! We're glad you enjoyed your experience with us

5つ星のうち3の評価

Lost For Words

Lost for words, unfortunately I found the rear window had exploded inside a locked garage. The outside temperatures 32 degrees with inside temperatures potentially 38. Is this a common issue with EGR canopies due to high temperatures on curved glass and if so wouldn’t it be a design fault.

2023年12月12日
自発的なレビュー
EGR Auto ロゴ

EGR Auto からの回答

Hi OLD EMAIL - if you could provide some further context for this we will be able to help. Where and when did you purchase the canopy? Have you spoken to anyone from EGR to discuss the issue? If you haven't please contact hello@egrauto.com or 1300 320 338. Look forward to hearing from you.

5つ星のうち1の評価

EGR load shield very poor and leaky

Ordered the EGR load shield had it fitted but it really is not worth the money. Had my Ute parked up one evening when it was raining and in the morning the tub was full of water. Spoke to the dealer and the only solution was putting a bit of foam tape on the tub corners. I really regret purchasing this. The only thing it is shielding is people’s eyes from what’s inside.

2023年11月10日
自発的なレビュー
EGR Auto ロゴ

EGR Auto からの回答

Hi John - sorry to hear your issues - you will need to go back through your point of purchase to understand your issues. As I am sure you're aware your tub has a number of gaps in it so nothing is ever "water tight". If the team can help further please let us know.

5つ星のうち5の評価

Helpful from the start

Helpful from the start. Part was ordered and despatched promptly. Considering I’m in Darwin the delivery time was excellent. Great staff great service.

2023年11月10日
EGR Auto ロゴ

EGR Auto からの回答

Thanks for the great review Grahame!

5つ星のうち5の評価

J Brackets for New Ranger

I needed some J brackets for new Ranger - Ford dealer had no stock & no ETA, did a Google Search and found EGR, They had stock, good price and delivery took less than a week!

2023年11月8日
EGR Auto ロゴ

EGR Auto からの回答

Glad we could help you with your J-Brackets Geoff! Thank you for the review.

5つ星のうち1の評価

When they installed it

When they installed it. It was poorly done tub liner was not cut straight and foam rubber down bottom was in wrong spot would not recommend going there again

2023年11月8日
EGR Auto ロゴ

EGR Auto からの回答

Hi Jason, how is your dust defense kit working? The product requires metal to metal contact to ensure it is effective. I am sorry you are not happy with the installation from one of our partners - have you discussed this with them?

5つ星のうち5の評価

Ordered on line

Ordered on line
Received within the timeline explained
Helpful & easy transaction
Would definetly deal with again

2023年11月3日
EGR Auto ロゴ

EGR Auto からの回答

Thanks Michael for your review - hop you enjoy your product.

5つ星のうち5の評価

good product

good product, took a little to work through the instructions but got there in the end. looks great

2023年10月20日
EGR Auto ロゴ

EGR Auto からの回答

Thanks Matthew - appreciate the feedback. Hope you enjoy your EGR product.

5つ星のうち1の評価

Shame to write this review as the…

Shame to write this review as the product looks very well made however I had fitted as they say it's water tight 99%, more like 50% water pours in, it's cheap maybe for a reason, maybe look at the mountaintop ones as recommended by Ford

2023年11月2日
自発的なレビュー
5つ星のうち5の評価

2023 Ford Maverick hood protector

Very nice kit took me less than a half an hour to put it on the truck I like this kit better because it uses screws to bolt it on the hood and some of the high end other kits only use double-sided tape that could fail and fall off your truck. Thank you EGR for making a very easy product to install

2023年11月16日
自発的なレビュー
EGR Auto ロゴ

EGR Auto からの回答

Hi William, thank you for the feedback and hope you enjoy your EGR products.

5つ星のうち5の評価

2024 Ford Everest Platinum Fender Flares

Had painted EGR Fender Flares fitted yesterday by a true master craftsman Josh @ EGR Brisbane. My 4x4 is brand new and it has been covered in $10k of PPF wrap so the degree of difficulty was higher than a normal fender install job. Josh put in an amazing effort and his attention to detail and willingness to go above and beyond to get the best result while keeping me informed and updated as he progressed was reassuring. I 100% recommend EGR to install your products.

2023年11月13日
EGR Auto ロゴ

EGR Auto からの回答

Thank you for the great feedback - we have passed this onto Josh who takes a lot of pride in his work. Hope you enjoy your EGR Flares

5つ星のうち5の評価

Great Bit Of Kit

Was reasonably easy to fit, even for someone with limited DIY skills such as myself. Have driven on some dusty road so and so far it seems to work okay; however, the real test will come when I head off on my trips next year in the mid-west and Goldfields Regions of WA.

2023年11月14日
EGR Auto ロゴ

EGR Auto からの回答

Hi Karl, thanks for the review and glad to hear you are enjoying our Dust Defender. Would love to see some pics and videos of when you do head off on your trip to the mid-west and goldfields so make sure to share them to our socials. Enjoy your EGR product.

5つ星のうち5の評価

Amarok Canopy

Delivery - Very Prompt - about 3 weeks after ordering.
Very well packed for shipping.
Top quality product well made with an excellent finish.
Fitting instructions....good.
Downside... Interior light is poor.... too small.
Switch is not easily accessible, Light is not solidly mounted to the Canopy and moves when the on button is pressed....

2023年9月5日
EGR Auto ロゴ

EGR Auto からの回答

Thanks for the review John - will take on your feedback re the light and pass on to the team to see what we can do it better. Hope you enjoy your canopy!

5つ星のうち1の評価

EGR exploding Windows on canopy.

I bought my EGR canopy second hand. Had no issues all working order... when it was hot one of the rear side glass windows imploded/exploded out of warranty of course, I got fixed thankfully through insurance but was incredibly hard to source the replacement... just last week the opposite side imploded/exploded, ive learnt via the first window debacle that when they're manufactured with imperfections the Windows can explode in the heat... what are the chances of 2 Windows doing it? Obviously shoddy workmanship, I am disappointed with this brand product and will never buy anything EGR again.

2023年11月6日
自発的なレビュー
EGR Auto ロゴ

EGR Auto からの回答

Hi Steph, thanks for the feedback and sorry you've had some issues with your glass. Would you please be able to provide what vehicle the canopy is for as well as the item number. As you will be aware canopy windows are made from safety glass and some times the smallest knock can sit dormant for months until eventually the window cracks, unbeknown to the owner. At EGR we make genuine canopies for most of the motor companies in Australia for decades and our superior workmanship and quality is why they trust us to do so. There is no record of you contacting EGR in our system, if you have please lets us know who you spoke to or alternatively please feel free to discuss to contact us at hello@egrauto.com or 1300 320 338. Thank you Steph.

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