EK Water Blocksレビュー 

EK Water Blocks からの回答

2024年6月20日

Hello Nick,

we appreciate your review.

We're delighted to hear that you had such a positive experience with our customer service and water blocks. Jan is indeed a valuable member of our team, and we're glad to know they were able to assist you promptly and effectively.

Your recommendation means a lot to us, and we're always here to help with any questions or specific configurations you may have.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年5月8日

Hello,

Thank you for your review!

We're thrilled to hear that you find our products outstanding and that they've made such a positive impact on your PC cooling experience. Your recommendation means a lot to us, and we truly appreciate your support.

If you ever need assistance or have any questions, don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年5月8日

Hello Carlos,

Thank you for your feedback!

It's our pleasure to provide support and assistance whenever you need it. Your satisfaction is our top priority, and we're delighted to hear that our efforts have met your expectations.

Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月22日

Hello Vlada,

Thank you for taking the time to share your experience!

We greatly appreciate your kind words about our customer support. We're delighted to hear that our team was able to swiftly resolve the issue with your AIO unit.

It's wonderful to hear that our support has inspired you to consider a complete custom loop, even though it wasn't initially planned.

If you ever need assistance with your custom loop or anything else, please don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月22日

Hello Neil,

thank you for your review!

We're honored to have earned your trust as a repeat customer, and we're thrilled that you appreciate the quality of our products and our excellent customer service. We're here to support you for all your future needs, and we look forward to serving you again.

Thank you for your loyalty, Neil.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月22日

Hello Iuliana,

Thank you for your feedback!

We're thrilled to hear that you found our support excellent.

Providing prompt assistance is our priority, and we're delighted that we could meet your expectations. Thank you for recognizing our professionalism and kindness.

If you ever need anything else, please don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月15日

Hello Maxime,

Thank you for your review!

It's wonderful to know that we were able to meet your expectations. Your satisfaction and trust mean a great deal to us, and we're grateful for the opportunity to serve you.

Thank you for choosing us and we look forward to continuing to exceed your expectations in the future!

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月15日

Hello Iuri,

Thank you for your recommendation!

We're glad to hear that you're impressed with our products and customer service. Attention to detail and prompt support are paramount to us, and we're delighted that we could exceed your expectations.

Your recommendation means a lot to us, and we truly appreciate your support.

If you ever need anything else, please don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月15日

Hello Nick,

Thank you for sharing your experience!

We're happy to hear that our warranty process was swift and you received a brand new unit within a few days.

Providing amazing customer service is our priority, and we're thrilled that we could meet your expectations.

We look forward to serving you again in the future.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月9日

Hello,

Thank you for your review!

We're thrilled to hear that our team provided you with prompt and rapid resolution to your issue.

We're delighted that you've chosen to become a customer of EKWB, and we look forward to serving you with the same level of excellence in the future.

If you ever need anything else, please don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月9日

Hello,

Thank you for your review!

We're thrilled to hear that you're satisfied with your purchase and the service you received.

We apologize for the inconvenience caused by the defective fan, but we're glad we could promptly provide a replacement that resolved the issue. Our team is committed to ensuring that our customers receive top-notch support and quality products, and we're delighted to hear that we met your expectations.

If you ever need assistance in the future, please don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月9日

Hello Herve,

Thank you for your review!

We're delighted to hear that you found our after-sales service accommodating and communication excellent. Your satisfaction is our priority, and we're thrilled to have provided you with a satisfying experience.

If you ever need further assistance, please don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年4月9日

Hello Warren,

thank you for your honest feedback.

I'm sincerely sorry to hear about your experience with us.

EK Fluid Gaming recently underwent relocation to a new facility, and unfortunately, this transition has caused some unforeseen delays in our operations. As a result, we regrettably could not address your concern as promptly as we would have liked.

Please accept our sincerest apologies for any inconvenience this may have caused you. We understand the importance of timely assistance, and we are working diligently to resolve your issue as quickly as possible now that we are settling into our new location.

I've been informed that our operations are expected to resume in April, and our RMA team will ship out the replacement as soon as it becomes possible.

Thank you, Warren, for your patience and understanding during this transition period.

Stay safe,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年3月25日

Hey Alexander,

thank you for the review.

We're thrilled to hear that you love our products and that we were able to assist you promptly with the issue you experienced with your Direct Die.

Providing thorough support is what we strive for, and we're glad we could resolve the issue to your satisfaction.

If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年3月25日

Hello David,

Thank you for your review!

We're delighted to hear that you had a positive experience with our customer support team. Providing timely responses and swift resolutions to issues is a priority for us, and we're glad we could address your problem promptly.

If you have any further questions, please don't hesitate to reach out at any time.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年3月22日

Hello Aaron,

thank you for the review!

We're thrilled to hear that you've been a loyal supporter of our products for years and that they've consistently met your expectations. Your satisfaction is our top priority, and we're delighted to know that our customer service team has been able to provide you with the assistance you need whenever required.

We look forward to serving you for many more years to come.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年3月22日

Hey Gunther,

thank you for your review.

We're delighted to hear that you found our service to be attentive and efficient.

Our team works diligently to ensure that all inquiries are addressed promptly and thoroughly, and your positive feedback is greatly appreciated.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年3月22日

Hello Riki,

thank you for your review.

While we strive to provide the best possible service to each and every customer, we acknowledge that there may be times when our response times could be affected by high volumes.

If you have any further feedback or concerns, please don't hesitate to reach out to us directly. We are committed to making your experience with us as positive as possible.

Thank you for choosing EK!

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)

EK Water Blocks からの回答

2024年3月22日

Hello George,

we appreciate your review!

We're thrilled to hear that you had such a positive experience with our support team, and specifically with Tadeja. Providing helpful, fast, and efficient service is always our goal, and we're delighted to know that we were able to assist you promptly.

We sincerely appreciate your recognition and encouragement to keep up the great work.

If you ever need assistance in the future or have any questions, please don't hesitate to reach out.

Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)