I had an issue with my AIO making gurgling and whine noises so I contacted support regarding my issue. They quite quickly told me this was an issue that required me to RMA it. For the RMA pro... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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ek ships with fedex.. Like the other 50k customers who had bad experience with fedex. They never attempted to deliver and i was home all day, then they claim no one was home. this is not the first t... もっと見る
While the posted telephone number for tech support doesn't work, the support staff handle requests by e-mail without bovine manure, straight to the point, and answering the question presented. And m... もっと見る
企業が回答しました
Customer service went above and beyond my expectations. I had high hopes and honestly did not think my request could be done (combining orders after the fact to save on shipping) but it was completed... もっと見る
企業が回答しました
企業情報
当該企業による記述
Market leader in high-end PC liquid cooling solutions.
連絡先
Pod Lipami 18, 1218, Komenda, スロベニア
- https://customerservice.ekwb.com/hc/en-us/requests/new
- ekwb.com
2.9
まあまあ
625件のレビュー
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この企業のTrustpilot 利用方法
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I really recommend EKWB ! Number 1
The watercooling AiO is top, very silent, hold my cpu (Ryzen 7 5700G) maximum in 55-60 degrees full load with almost 2 year old thermalpaste, after 2 year my pump started to make some noise, and imediatly was replaced with new one and also a newer version, the aio what i have was not anymore in stock avaiable. The support agent was very nice with fast responses.
2024年3月13日
自発的なレビュー
EK Water Blocks からの回答
Hello,
thank you for sharing your experience with us.
We apologize for any inconvenience caused by the noise issue with your pump, but we're pleased to know that our support team was able to assist you promptly and offered you a replacement that was a newer version.
Ensuring our customers have a positive experience with our products and service is always our top priority.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Second watercooling setup with this…
Second watercooling setup with this company, always the best !
2024年3月13日
自発的なレビュー
EK Water Blocks からの回答
Hello Marek,
thank you for your review and for choosing our company for your second water cooling setup! We're thrilled to hear that you've had such positive experiences with our products.
Providing the best quality and service to our customers is our top priority, and we're delighted to know that we've been able to meet your expectations.
If you ever need anything or have any questions, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
EK stands behind their products!
I had two parts that developed cracks around a fitting in the plexi. I contacted EK to see if the plexi alone was available for purchase or if there was some way I could repair it. They informed me they were under warranty for 2 years and sent everything I needed, free of charge! EK stands behind their products. I'm very pleased with their service!
2024年3月1日
自発的なレビュー
EK Water Blocks からの回答
Hi Christopher,
thank you for your review!
We're truly sorry to hear about the cracks that developed around the fitting in the plexi of your parts, but we're thrilled to know that our support team was able to assist you promptly and sent out the replacement parts.
Your satisfaction is very important to us, and we're grateful for the opportunity to demonstrate our commitment to our customers.
If you ever encounter any further issues or have any questions in the future, please don't hesitate to reach out to us.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
A little more expensive but you buy the…
A little more expensive but you buy the best support experience ever if you have problems with their stuff. 10 out of 5 !
2024年3月4日
自発的なレビュー
EK Water Blocks からの回答
Hi Richard,
thank you for the recommendation!
We're thrilled to hear that you've had such a positive support experience with us, and we truly appreciate your recognition.
While we understand that our products may be priced slightly higher, we're committed to delivering value through high quality standards, top-notch customer service and support.
Thank you once again for choosing EK and we look forward to serving you again in the future!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
They are very competent.
They are very competent.
If necessary, they are there to respond as quickly as possible.
Thank you for your products.
2024年3月4日
自発的なレビュー
EK Water Blocks からの回答
Hello Dom,
thank you for your review.
We strive to provide excellent service and are always here to assist you as quickly as possible. Your satisfaction is our priority, and we appreciate your support of our products.
If you have any further questions or need assistance, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I'm very happy with my new AIO
I'm very happy with my new AIO ! Had a smalle problem with an order and they help my out right away ! Good service , the best products and i will come back for many more!
2024年3月4日
自発的なレビュー
EK Water Blocks からの回答
Hey Kid,
thank you for your review.
We're thrilled to hear that you're very happy with your new AIO and that we were able to assist you promptly with any issues you encountered.
Providing excellent service and high-quality products is our top priority, and we're delighted that you've had a positive experience with us.
If you ever need anything else, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Comme il faut - very competent support
I admire the always friendly and extraordinarily eloquent support team for their patience. Technical problems are solved with the same competence as the sometimes tedious administrative tasks. Excellent.
2024年3月4日
自発的なレビュー
EK Water Blocks からの回答
Hello Denis,
Thank you for the review.
We appreciate your recognition of our support team. It's our priority to provide excellent service, whether it's solving technical issues or handling administrative tasks.
Your feedback encourages us to continue delivering top-notch support.
If you ever need further assistance, don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
EK-Nucleus AIO CR360 Dark
It is the only AOI brand that could cool down with my setup
2024年3月2日
自発的なレビュー
EK Water Blocks からの回答
Hello Sardor,
Thank you for your feedback!
We're delighted to hear that our AIO brand was able to effectively cool down your setup.
We strive to provide high-quality cooling solutions that meet the unique needs of our customers, and we're thrilled that we could deliver the performance you were looking for.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Support team
In my opinion, EKWB is the best customer support I have ever spoken to. The team was super supportive and easy to talk to.
I loved the promt response, and the help is always amazing.
2024年2月7日
自発的なレビュー
EK Water Blocks からの回答
Hello Julien,
Thank you for your kind words!
Providing super supportive and easy-to-talk-to assistance is what we strive for, and we're delighted that our team was able to deliver that for you.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
We appreciate your support and look forward to continuing to provide top-notch service in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Good products and nice support
They have a really good support that's nice and very helpful. A live chat would be better and quicker but the email system works fine.
2024年2月24日
自発的なレビュー
EK Water Blocks からの回答
Hey Alvise,
thank you for your review.
We're glad to hear that you found our support team very helpful.
We understand the desire for a live chat option for quicker assistance, and we'll definitely take your suggestion into consideration.
In the meantime, if you have any further questions or need assistance, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Speedy fault check and RMA process
Emailed in with an issue they got back to me within a day or two, they just asked for a quick video, and were very speedy on a replacement for a faulty AIO.
2024年2月16日
自発的なレビュー
EK Water Blocks からの回答
Hello Alex,
thank you for sharing your experience!
We're happy to hear that our RMA process was speedy and efficient. Providing prompt resolutions to our customers' issues is a top priority for us, and we're glad we could quickly address the problem with your AIO.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
We appreciate your support and look forward to serving you again in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Customer Service that Actually Cares
Troubleshooting an EK AIO for a week and customer service never gave up on me. They provided pictures, suggestions, and lots of guidance. Every day. That is the kind of service the builds relationships with the customers. Great product + Great support is the recipe for winning. Thanks EK.
2024年2月22日
自発的なレビュー
EK Water Blocks からの回答
Hello Ted,
thank you for sharing your review!
We're delighted to hear that our customer service team went above and beyond to assist you with troubleshooting your EK AIO. Building strong relationships with our customers is important to us, and we're glad that our dedication to providing excellent support has resonated with you.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Amazing Product and Customer Service
I have always been a fan of EK products, they all look amazing. I finally purchased one of their AiO's and I was amazed at how well it was packaged. The whole aesthetic of the AiO is beautiful, and come on who doesn't want great looking computer parts.
Unfortunately the pump failed within minutes of having it hooked up. With an end of the life product line it is understandable that there will be pump failures. The RMA process was quick and painless. Once the new AiO arrives and I get it all setup and installed I know I am going to love it.
2024年2月14日
自発的なレビュー
EK Water Blocks からの回答
Hello Kahn,
thank you for your review.
We're happy to hear that you've always been a fan of EK products and that you were impressed with the packaging and aesthetic of your new AiO.
We're sorry to hear about the pump failure you experienced, but we're glad that our RMA process was able to provide you with a quick and painless solution.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Premium pricing, but premium service! EK Cody
Been buying EK products since i begun building custom watercooling, 6 years ago maybe. Love their products, incredible design and performance. EK never let me down and i have faced an issue worth mentionning, that EK did provide an outstanding support.
My 4090 had its power connector melted, and after its RMA i had to order new thermal pads for it. EK had no faults in this, and i tried my luck reaching out to them. EK Cody sent me a whole new set of pads for free, and it is really the least i can say, he was incredibly kind and professionnal, very dedicated to the matter. I'm a simple man, great and warm support like that makes ALL the difference. I'd give 6 stars if i could, thank you Cody.
2024年2月21日
自発的なレビュー
EK Water Blocks からの回答
Hey,
Thank you for sharing your experience with us!
We're thrilled to hear that you've been a fan of our products for so long and that you've had positive experiences with both the design and performance of our products.
We're sorry to hear about the issue you faced with your 4090, but we're glad that our support team was able to provide you with outstanding assistance. Cody and the rest of our team are dedicated to ensuring that our customers have the best possible experience, and we're delighted to hear that their efforts made a difference for you.
We truly appreciate your kind words and your continued support.
If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Incomplete or incorrect order shipment
Incomplete or incorrect order shipment. Support takes days to respond to any e-mailed question, no telephone support. I even reached out via Instagram and was ignored multiples times. I took days off work to do this build and now I have postpone everything. Very disappointed in this level of service.
While I appreciate the quick response on here I’ve been very vocal on social media handles and not even one simple response back, instead just being ignored everywhere.
In the order it says the items should’ve of been on the box, I’m missing a rad and tubing why is this the case??
2024年2月14日
自発的なレビュー
EK Water Blocks からの回答
Update 2:
Hi,
I suggest that you open another support ticket with attention to me and also let me know in the ticket through which media you've tried to contact us so that I can check for you.
I'll make sure to address all your concerns.
Maja (Customer Service Sales and Shipping Team Leader)
Update:
thank you for providing additional information and allowing us to look into your case. We are actively working on improving our response times and your patience and understanding during this time is greatly appreciated.
I see that there are currently a few products out of stock in your order, so your order was split into two shipments. The second shipment should ship out once we receive the next batch of the products.
Thank you for your patience and understanding.
We're always striving to provide the best possible experience for our customers, and we'll work harder to meet your expectations.
Should you have any further questions or need any additional assistance, please do not hesitate to let us know.
With kind regards,
Maja (Customer Service Sales and Shipping Team Leader)
---
Hello,
thank you for your review.
I'm sincerely sorry to hear about your experience with the delay of your order.
From the above, we sadly cannot determine which order is in question. We would truly appreciate your sending us some more information on the matter so we can investigate it and offer assistance.
Thank you for your consideration.
With kind regards,
Maja (Customer Service Sales and Shipping Team Leader)
EK „perfect“
I can't think of much, but what I do know is that this company is simply TOP and the shipping took place at the speed of light. And if you have any questions, they will be answered competently.
2024年2月19日
自発的なレビュー
EK Water Blocks からの回答
Hello Dominik,
thank you for sharing your review!
We're happy to hear that you had such a great experience with us. Providing top-notch service is what we strive for, and we're glad that we could meet your expectations in this regard.
If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.
We truly appreciate your support and look forward to serving you again.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Seeing as how my last review that gave…
Seeing as how my last review that gave them one star has somehow disappeared I will leave another 1 star review for yet another 1 star purchase should have known better than to go and purchase again after all the dumb s%it they put but hey I wasn't idiot so what happened this time bought a fitting that said it was available and should be shipped around today's date well today's date rolls around and hey guess what there is an email saying it's not available And won't be available and can't get shipped until at this unit the 1st of next month this is stupid and ridiculous when you buy something from a website and it says it has it in stock it had fu%^ing better be in stock but they don't give 2 sh$ts about their customerperiod here's a general great proof I'm a Quadriplegic And either need help to use a computer You know what I can't use a phone you know what EK has no ability to do use a phone for anything pretty much saying Hey disabled people fu/k you you can't buy our s=it and no we don't care to make the time to make it so that you can last time I checked that was a violation of the United States disable person's act But Hey does ek care nope email about it before and they pretty much told me well that sucks And with this most recent purchase I can now count 4 times yes 4 times that I should not have gone back and bought from them but I did like an idiot and they treated me like s$it every time I've only gotten one purchase that was delivered anywhere near the date they said they were going absolutely no Hey maybe we could make this better somehow on their side just well sucks for you not very happy that my review on this site has been taken down for some reason wasn't aware that was a thing makes you wonder how many other reviews are already down that Either have been paid to take down or you really don't know because they don't tell you the only way I knew mine wasn't here was by going and looking Through the reviews and loan and behold mine can't be found Well this is here's my first stop hope people get it through their heads at EK doesn't like you doesn't care about you and doesn't really give 2 s$its about their own product either they're horrible people and I will not buy another K product ever And everytime my system is posted for pictures it will stay EK did their best to make this not happen and they have no care for disabled customers they have told me to go f=ck myself pretty much more than once and made no attempts to make the process for suppbut available for people of my disability we just pretty much have to suck it because EK says we're not listening
2024年2月15日
自発的なレビュー
EK Water Blocks からの回答
Hello,
thank you for your review.
We're sincerely sorry to see you were not satisfied with your EK experience.
Rest assured, your initial review is still visible and has not been deleted. We've only requested additional information to best assist you with your issue.
Regarding your latest order, I can confirm it's being shipped out today and should be delivered to you shortly.
Regarding the return policy, please note that our customers have the option to withdraw from their purchase within 30 days of receiving the ordered products. As you contacted us after the lapse of the 30-day notice period, we can no longer accept your return request. We sincerely appreciate your understanding.
Lastly, at the moment we do not have the option of voice command in the options menu. It will connect you with the first available agent after the menu plays out. We are currently exploring options to implement voice command functionality for our call menu, aiming to enhance the overall customer experience.
I was able to review your case in detail and I replied to your support ticket so that we can find a suitable solution for you and improve your experience with us.
With kind regards,
Maja (Customer Service Sales and Shipping Team Leader)
Customer service was great !
Customer service was great !
I had issues with my distroplate gtting white residue, thay sent me cleaning kit for free.
Unfortunately it didn't help so i got a new distro :)
RMA was nearly perfect :)
Zdravko is great employee
2024年2月6日
自発的なレビュー
EK Water Blocks からの回答
Hello Patryk,
we appreciate your review!
We're delighted to hear that you had a positive experience with our customer service team and that they were able to assist you promptly with your distro plate issue.
We're sorry to hear that the cleaning kit didn't resolve the issue, but we're glad that we were able to provide a solution by replacing your distro plate.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Thank EKWB for great support again.
2024年2月1日
自発的なレビュー
EK Water Blocks からの回答
Hello,
Thank you for your review!
I'm happy to hear that our customer service has been able to support you again. Your satisfaction is our priority, and we appreciate your support.
If you ever have more questions or need assistance, feel free to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Matrix 7 build
Following all EKWB guides and tutorials I slowly purchased and assembled my own custom water loop.
Instructions were clear and the build looks absolutely amazing. Matrix 7 and all the guides takes alot of guess work out of the process and the end result is a very professional looking custom loop.
I did run into a problem with my CPU block, there was a tiny part missing. I reached out to customer service and was assisted by Kati K. They were extremely helpful and sent me out the missing part which arrived extremely fast considering I am located in Australia.
EKWB quality is top tier, the build looks absolutely amazing. Matrix 7 has revolutionised custom loop building by taking the guess work out and given basic builders access to professional level quality.
Besides the 1 little problem which was easily rectified I dont have anything negative to say about my experience.
Keep up the amazing work, the product development, build quality, guides, videos, customer service sets you apart from other manufacturers.
Thanks EKWB team.
2024年1月29日
自発的なレビュー
EK Water Blocks からの回答
Hello Nathan,
Thank you for your review!
We're thrilled to hear that your custom water loop turned out amazing, and our guides, especially Matrix 7, made the process smoother for you. We apologize for the hiccup with the missing part but are delighted to know that Kati K. provided speedy and helpful assistance.
Your feedback on our product development, build quality, guides, videos, and customer service means a lot to us. We're committed to maintaining this high standard, and we truly appreciate your support.
Thank you for choosing EKWB!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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