Elavon U.S. レビュー 

Elavon just required us to update our terminal. I contacted customer support earlier and spoke to 2 individuals who gave decent advice but ultimately did not solve the problem.

I wish I could recall the name of the rep who I spoke with today. She went above and beyond, helping me check my terminal connection, identifying that our account is so old we needed an account rebuild within the system, staying on the line with me for almost an hour while we troubleshot the terminal together and even getting a senior tech support manager in to help.

In the end it turned out our terminal was too old to update and she directed me to the correct department to get a replacement. She was kind, caring, patient and knowledgeable, precisely the sort of person that makes me feel like I can trust a company with my business.

My secod review here. It s a principle to help other at the end after 3 year with bed customer service. They start nice, calling back but then they forget about you for months. Should be the other was around offer solutions and understand rather than pretent to know. Not good service, except a few nice people.

The lady who helped me was very kind, very efficient and was able to walk me step-by-step through the whole process of the update. Being thatI’m not very good at all this computer stuff. She was so wonderful. Thank you.

Robin was amazing. Great customer support and easy to understand.

Robin the service provider was calm-cool and collected. She understood all the different account adjustments (and access information) I needed. She helped me step by step and was totally delightful.

Update 9/30/26

After charging me for 6 months total, they never even provided the promised $300 Costco card.

These people are nothing more than liars and thieves.

Recommended by Costco, I decided to offer clients the ability to pay via credit card. I was told it would be a 1.9% +.29 per transaction. So I processed a payment - and was charged 4.2%, and a big pile of fees on top. Not what I signed up for, and will not be using their service again.

Amazingly they still pile on the charges, another nearly $50 for no services at all. What a bunch of scammers.

Patrick was above and beyond in helping! This guy needs a promotion.

Vilket oseriöst företag.
Jag har varit företagare i 37 ãr och aldrig varit med om så många strul på sã kort tid.
Att man ska tãnka varje måndag om pengarna frãn helgförsãljningen kommer att komma in eller inte.Så ska man inte kãnna Elavon???????
Vi lãmnar er nu och vi kommer aldrig tillbaka

I use them to process our online business orders, and last week we had a accidental process of an order that we caught and we did process the credit for our customer. Looking back we should have checked our batch log that day to see if the error had been corrected with the credit. It had not, this was a big error and it eneded up costing us about 2300.00 because they claim that it hit our bank as a sale then as a credit. I understand that, however should they honestly keep over 2000.00 of a small businesses money because of an error that the business owner did catch and try to correct. I could see maybe a service fee, but 2300.00 was a bit excess. Not happy with the customer service on the small business end. People make mistakes and for a large corporation to profit off of that just seems, well preditory.

It was a pleasure speaking to the customer service person. She was very professional. It makes anyone to continue their service with you all service I was proud to work with you all. Thank you. She deserves the 20.

Biggest gouger ever. They have a PCI compliance that comes up each year, and if you miss it they will jack up the processing fees to 5-6%
Absolutely insane. I quite using them, and they sent me a bill because I didn't keep the "cardholder agreement"
The bill was for $1,935.81.
I haven't been with them for over 4 months now, and a charge came on my business bank account for over $2,000 yesterday by ACH so I can't dispute it. Fortunately, I have placed a block on them for all future charges going forward.
AVOID THIS COMPANY AT ALL COSTS.

The young lady - knew how to answer our question.

The Customer Service rep Zoe was absolutely amazing. She was patient. She was kind. She was thorough and she did not quit until she got our problem resolved. I wish I had experience when I called Customer Service lines more

Kay Morris made my experience easy. She was patient while walking me through steps to eliminate a problem with our move 500. I am a true novice as my job does not require me to work with this processor, Kay gave clear and precise instructions to get the job done.

Great friendly attitude and very helpful!

Wow. Where do I start? I initially spoke multiple times with their rep Lawrence. We explained to him that we wanted to switch from PayPal to his merchant services to save on fees. Our biggest concern was having our customer payments held up by Elevon, since our clients pay large monthly subscription fees. Lawrence took notes on how much our highest, lowest, and average subscriptions are, as well as monthly volume. He assured us this wouldn’t happen.
Sure enough, the first 5 invoice payments were held up. A rep named Felicia sent emails stating that they wanted yet more information before releasing. We couldn’t pay our employees until the monies were released so this really hurt our business. We provided all the info asked for, as well as a year of PayPal invoices of the same amounts and same customers, yet she still wouldn’t release our funds. She then had the nerve to call our biggest client without our permission and grilled him. He said she was rude and asked how he knew us, what the subscriptions were for, and other personal information. We had to call our 8 year client and calm him down so as not to lose him. Felicia’s correspondence with our client was unacceptable. How people like her have jobs is beyond me.
Then Felicia sent an email stating we were being terminated as a new client! We provided everything they asked and they did this. Unbelievable! Their rep Lawrence kept leading me on asking me to send email after email explaining what Felicia said. He stated that we just got a bad rep and that he was corresponding with her boss to get us taken care of. He obviously was not truthful, as we were terminated and he never called back. I would stay far away from this company. It’s not worth losing your business and patience with their incompetence.

My experience was So difficult for me ! But patience KAY ( last name unknown)
Walked me through the process and it was a great learning process. I made mistakes but she didn’t give up on me.
Thank you for your support and special people who are amazing.
It’s a pleasure doing business with you.
Best wishes to Kay and thanks again
Charlie and Jean Gagnon

She was absolutely outstanding—very professional and incredibly patient, which is so important. She is highly knowledgeable and genuinely honest, which I truly appreciate. I would give her a 10-star rating and strongly believe she deserves a pay raise.

The agent I spoke with was fantastic. She was not only kind but very helpful! She walked me through everything.

The lady I spoke with was very knowledgeable. She helped solve our issue in a timely manner.