Elavon U.S. レビュー 

Very helpful and quick service!

We started using Elavon merchant services April 2026. We are a Sportfishing Charter business in the Keys and we were processing $25k-$30k /month in CC's. We realized that our tips were NOT being paid out by Elavon. The customer would tip on average 20% on a $1500.00 charter and the transaction, register and front end would show BOTH the original charge and the tip being applied AND paid out. However, we would only receive the original payment and NO TIP!

After 4x 1-2hr. phone calls to Elavon and Talech Tier 2 escalation, the only thing that got accomplished was fault Proven on THEIR end. Talech has 2 checkboxes to check for businesses that aren't originally "coded" for tips. Each time we didnt receive tips, we called and got excuse after ridiculous excuse up to and including blaming internet connection and weather in the area! Unreal!!!

Fact is Elavon and Talech are both incompetent companies. We are suing BOTH companies for our tips which to date are over $1300.00

Icing on the cake was threatening them with legal recourse and then they still charge me for merchant services. Needless to say, we no longer use these thieves and they can go kick rocks!

The customer service technician that I spoke to was very patient and explanatory. She helped make this transition to a new credit card machine much easier than I had anticipated. She was very professional but also very friendly.
She made all the changes I needed on our receipts. I enjoyed working with her and really appreciated all her help.

After several calls I spoke with a Shanvi who eliminated the previous colleagues insistence that I needed to download the new security protocol via the Internet.
I explained I did not have Wi-Fi at my location And that we use cellular service .they informed me that would not work.
I explained there was no place on the move ingenico 5000 terminal to plug in an ethernet cable. It did not have a base.
Shanvi said no problem and walked me through the entire process in a few minutes using cellular. She further stated that there were many other customers like myself who needed that additional assistance. Her skill sets an industry knowledge went far beyond a person, reading notes off a computer screen, which at times can be sensed on the other end of the call. And with your implementation of new technology to greatly eliminate wasted minutes during procedures, such as full card number recovery, etc., Elavon is now more merchant friendly.
Bob Thornton
State Director
HBADE

Wonderful experience!
I was assisted with good business practices. She was extremely knowledgeable and made the task we accomplished together.
Very easy to understand and work with.

Sharon was amazing! I had to call to do an update to my device and was terrified! The written instructions looked very complicated. In just a few minutes, Sharon eliminated my fears. The update was flawless and super easy. I highly recommend Elavon to anyone who's thinking about a credit card processor. Reports are easy to follow and deposits are timely.

I had 3 questions/Issues when I called in. the rep was extremely helpful and I could tell she was smiling while walking me through the open tab issue.
SHe gave me instructions and sent an email for accessing website to change salon name and emailed Dennis Graham to call me regarding wireless terminal . Thanks so much. I really appreciate the great service

Sharon was the absolute best! She was able to get me exactly what I needed in one call in minutes. Prior years experienced many transfers and days of finding help in receiving reports. She did not give up and ensured the mission was accomplished!

Ms. Kalen Morris took extra care and help me get my credit card machine up and running. I’m so grateful for Health and understanding getting it going again.

I spoke with 2 people before I reached Patty. She was very helpful and answered my questions and helped me with getting correct information.

Shanique is amazing! She went above and beyond to help me and my situation.
It may be another similar case, but as customer who is frustrated and worried on the other side of the phone, she was like an angel to keep me calm and stay positive to get over the situation. I wish her the best and keep helping people like myself, becuase Shanique is the one who can save someone's rough day!

I needed help today with my sales receipts and Kalan Morris helped me.
She was so thorough, so patient and so kind . I am so grateful that Elavon hires good employees like her.
Thank you so much Elavon!

Customer service was great!!

If there was a ZERO star i would have used it. The worse company out there, thieves, liars and sucks customer service.

Diane Trosper customer service representative did everything in her power to help with my problems. Although she could not resolve the issues, she was very pleasant and went above and beyond. Evalon as a whole has been a completely miserable experience. I have lost a total of $700 due to previous customer service representatives. My sales rep Joyce Reynolds is awful. She is rude and doesn't seem to care that I have been a customer for over 10 years. The replacement credit card terminal that you sold to me after mine is out of date is not made anymore. So how long will this one last. At least Diane Trosper made me feel valuable and important!!!!!

difficult time getting around the auto attendent. But once I got a live person, she was amazing.

Great customer service

Easy to operate and very reliable!

I was in the process of integrating their credit card processing into ISV. They strung us along for 3 months, the rep stated a Docusign document was missing (but in reality he had it for ~2 months); just very unorganized. We began integration as they did their risk and compliance. As we were almost done, my rep said I didn’t pass risk and compliance and they gave zero reason as to why. From the initial meeting they knew what risk codes we would be dealing with along with safeguards built into the ISV. And so we wasted almost 4 months of my time, and now I’m back to square one to find another PFaaS.