electimuss.com レビュー 

Nice perfume , excellent service

Amazing product, sweet packaging and very fast delivery

Nice packaging, delivered as stated. A great product

Schnelle Lieferung und einfach tolle Düfte

The website is very user friendly, customer service is very attentive when questions are asked and relay information or recommendations based on your inquiry or purchase, I highly recommend the brand fragrances are excellent-great customer service is always a plus.

Kudos to Electimuss!

After a missed delivery in the UK, you ensured my order reached me in Nigeria in less than 48 hours, with no added cost.

This is what exceptional customer experience looks like—quiet excellence, prompt execution, and a brand that truly values its clients.

You didn’t just deliver a fragrance—you delivered trust and won a loyal customer.

Well done and thank you, team Electimuss.

I was impressed by the wonderful packaging.
The scent is also marvelous.

I just love smell of their perfume

Tutto sommato discreta esperienza, purtroppo addebitare le spese di dogana al cliente non è di gran classe. Ho acquistato nel Regno Unito in altre profumerie piu' o meno famose e non è mai successo!!! Una grave pecca!!!

My Imperium smells and performs like a high end fragrance should!

As for the experience…fast shipping, choice of complimentary samples, excellent packaging and presentation.

Totally satisfied customer.

Perfection as always this is my favourite perfume house will always buy.

Brilliant perfume house

Nice perfume,you can feel it all day on you and delivery is so fast

Beautiful scents. I’m still undecided about where to begin.

Longevity**: Exceptional—lasts 10+ hours on skin and even longer on clothing.
- **Sillage**: Strong but not overpowering; it commands attention without being intrusive.

Great customer service. Premium packaging and fast deliver.

Loved the Discovery set! I will order Imperium in a full size bottle.

As a small reward before starting my thesis, I decided to treat myself and buy the Discovery Kit. Unfortunately, it turned into a really bad experience.

There were delivery issues—my order arrived about 9 days after I placed it. On top of that, I was taxed for the full €110 value of the kit, instead of the €15 that actually applies to the physical product. To contest the tax, I was told I’d need an invoice clearly showing the breakdown between the physical goods and the online voucher.

I emailed their customer service to request this document. It's been 19 days with no response. The deadline to dispute the tax has now passed, so I’m stuck with the extra charges.

Instead of around €10 in taxes and fees, I ended up paying nearly €40 more. And because of the delay and lack of support, I probably won’t even be able to use the voucher in time to test the scents—so that's basically €95 wasted. I thought about trying to contact them again, but after the first experience, I just let it go.

Overall, really disappointing. I had heard great things about the brand, but this was a letdown.

UPDATE:
It’s now been 42 days since I first contacted the client_care-emailadress and 17 days since I followed up via the hello-emailadress. I haven’t received a response to either message.

At this point, I’m not just disappointed – I’m honestly embarrassed. Especially considering this isn’t some small garage brand, but a seemingly well-established luxury fragrance house.

You’d expect at least some form of customer service, but the only interaction I’ve had since placing my order has been the reply to this review.

This is the first fragrance-related purchase I genuinely regret – and it’s not because of the fragrances themselves. It’s just been an unusually frustrating experience overall, which is a real shame considering the potential.

Nach größeren Problemen, bei der Einfuhr beim Zoll nach Deutschland, hat man mir nach 16 Tagen Lieferzeit endlich das Parfüm geliefert. Hier hat sich ELECTIMUSS sehr kooperativ und entgegenkommend verhalten. Erwähnenswert ist auch, dass man mit mir im besten Deutsch kommuniziert hat! Das schafft Kundenzufriedenheit.