Electric Mania レビュー 

AVOID buying from this seller. Bought this unit through the B&Q website and it came with a crack on the front, damaged. Contacted them and was told I can return this for free, and once collected they will send me a new one. However, it took over a week for them to receive the item and i was told i had to ring every day to check if theyve received it. after numerous calls I was sent a new unit. This was after ten days of waiting for a new replacement.

The replacement that was sent was again damaged, the box was damaged, cracked, plug damaged, remote and dirty. I asked for this to be collected once again and a new box / packaging to be sent out. This again took a week for a new box to arrive after chasing numerous times.

Asked for a manager to call me, was told manger will call me in a few hours. Asked again throughout the week and they never did. No signs of managers, the worst customer service ive ever received. Stay away from any products.

We bought an air fryer from Electric Mania about 6 months ago, which had worked perfectly until last week. I emailed the company and I was sent a returns label and told if it was found to be faulty they would send a replacement. I returned the item on Tuesday 9th Jan and to my amazement I received an email Thursday 11th informing me that a replacement was being despatched to me which arrived this morning.
I cannot fault Electric Mania for the customer service, this is certainly worth 5*.

I was told by the courier company that our order was delivered at 18.10 No one knocked at the door so went outside at 18. 12 to look for it - nothing! Next morning after looking around in daylight, phoned customer services and was asked if I would just check with neighbours first, but in the meantime they would look into non- delivery at their end. Was in touch again shortly after for them to say so sorry that the order had gone astray and that they would have another one sent out immediately with a different courier company. They were as good as their word, and goods arrived promptly less than 36 hours after original order should have been delivered. Can't praise them highly enough.

Ï purchased a Sharp microwave oven from this fraudulent company on Ebay . It was advertised as new , but it turned out to be a counterfeit product without a model number. As a result of this , Sharp was unable to register the warranty. I will definitely be reporting this unacceptable fraudulent activity to Trading Standards and the police. Appalling and shameful!!!!

tv recorder box dont record,judging by reviews online have made big mistake dealing with these sharks,still i,ve only lost £45,

I bought an Emtronics Air Fryer last September through EBAY and it stopped working yesterday, I use it all the time I have no oven it was £160 last year when you couldnt get them anywhere. They are now £99.99. Today I have emailed them through email and direct to the Website and no repsonse. I have now been on the phone for 1 hour 20 minutes so had to give in now, this is disgusting Customer Service!!
28/6/23 UPDATE I have returned the Airfryer to them stating I want a refund because I have purchased another one from a reputable company and advised I would like a refund, I have been completely ignored and received a replacement air fryer today so now I have 2 - appalling Customer Service!!!

Totally disgusted with your service, we purchased an air fryer from you in October 2022 at £279.95 model was an EMtronics EMDAF9LD+ 1750W, and you have replaced it with an EMTronics EMAFDD9LSL 9L at the price of £139.99, telling my partner that that is an upgrade from the original one purchased, my partner will be emailing you yet again to replace, for an Air Fryer of similar value to the one originally purchased, or arrange for a refund and return of the replacement we have received today, it's still boxed unopened.
Wayne Ayers
Linda Phillips

I have recently purchased a double airfyer from Electric Mania and have used it numerous times since receiving it!
Its the perfect size for a family and will be using it as my main source of cooking due to its speed and convenience!
The food is crispy when needs to be and it cooks evenly.
I even dehydrated a banana - just to see what it was like - it was really good but does take some time to do...
Great service from ordering to delivery.

We ordered aa Air fryer from them, received it quickly, the box ripped in 3 places, and a 1.5 inch cracked on top of the machine. Called to report it, told need to email them. They are a nightmare to deal with, have to wait 24 hours between each response. Never will use them again. Don't believe the 5 star reviews, they dont publish the negative ones.

Currently discussing after sales with this company however they seem to have no comprehension of the Sale of Goods Act and just state no longer responsible. I will update this as the conversation develops.

I ordered a 12volt motorhome tv for my campervan. i was informed by my tv engineer who was fitting it into the motor home that the brand new tv was defective and needed to be replaced the input coaxial port being loose. I contacted the manufacturer westinghouse who assured me that if i got in touch with the retailer (electric mania) the tv would be replaced. this now became urgent because i was going on holiday in camper shortly. i sent electric mania an email but my reply was a request for a picture of what??? a tv or an arial connection?? how stupid
i contacted them by phone and they assured me they would get a replacement sent before i went on holiday in 4 days time. Instead i recieved an empty box to send the defective tv back so they can repair it. I dont want a repaired tv . I want a new perfect tv which i have paid for. I asked to speak to a manager but was refused. clearly i will now not recieve my tv before i go on holiday
this company does not seem to understand that it is the responsibility of the retailer BY LAW to ensure sold products are of merchantable standard.
avoid this company they have ruined my holiday by having no interest in good customer service. in future i will order from amazon