Laresar レビュー 

Nous utilisons depuis 2 ans l'aspirateur Balai Sans Fil Laresar V7 - 55000Pa dont nous sommes très satisfaits. Nous apprécions particulièrement sa puissance d'aspiration, sa maniabilité, son autonomie. C'est un aspirateur très pratique que nous utilisons au quotidien. Le seul bémol pour le moment concerne l'usure du petit tuyau flexible qui s'est percé après 2 ans (juste après la fin de la garantie) et qui est donc presque à considérer comme un consommable mais qui semble ne pas pouvoir être remplacé. C'est l'ensemble de la tête d'aspiration qui doit être changer et cette pièce . Le sav s'est engagé à m'en procurer une gracieusement mais je trouve dommage qu'il ne soit pas possible de remplacer cette piece qui se percera probablement à nouveau d'ici 2 ans.

Jestem bardzo zadowolony z podejścia firmy do klienta. Gdy w moim sprzęcie pojawiła się usterka, kontakt z serwisem przebiegł sprawnie i bezproblemowo. Zespół obsługi wykazał się pełnym profesjonalizmem, szacunkiem do klienta i zaoferował szybkie, satysfakcjonujące rozwiązanie problemu, wysyłając nowe urządzenie. Szczerze polecam za profesjonalne podejście i dbałość o dobre relacje z kupującym!

I bought a Laresar 550W / 45Kpa Elite 3 cordless vacuum. I’ve now had it for 2.5 years and has been great. I previously had a Dyson and I can’t tell the difference.
My battery recently caused me issues and the support team helped me get a new one. Looking forward to trying the new Fieety product!

Still waiting for a refund on the two hoovers that broke!!
Received this email this morning BLACKMAILING ME!!!!!!!!!!!!!
Hello,
Thank you for contacting us.
Could you please delete your previous feedback or update it to a positive one?
If you are able to do so, we will assist you in obtaining an £80 gift card.
Thank you for your patience; we are working hard to resolve this issue.
Best regards,
Customer Service Team

Polecam serwis i obsługę

Meine elektrische Bodenbürste von Laresar V7 Ultra war defekt.
Da ich keine Ersatzteile auf der Homepage von Laresar fand, wande ich mich an den Laresar Support. Auf Anfrage von Laresar musste ich die Bestelldaten mitteilen. Bei der Rückantwort wurde mir mitgeteilt, dass der Garantiezeitraum überschritten ist und somit kein Anspruch auf kostenlosen Ersatz besteht. Da dieser Akkusauger nicht mehr hergestellt wird und das Unternehmen großen Wert auf Zufriedenheit legt, kam sie mir sehr freundlich entgegen. Mir wird eine kostenlosen elektrische Bodenbürste eine kompatiblen Marke zugesandt.
Das finde ich sehr fair und lobe diesen Service.

Li ho contattati per acquistare la batteria della scopa elettrica, mi hanno risposto che non è più in produzione e mi invieranno gratuitamente un'altra batteria compatibile. 5 stelle per la risposta, ne metterò altre 5 quando mi arriva la batteria.

Extremely disappointing and unacceptable customer service.

I would strongly advise potential buyers to think carefully before purchasing from this company. I paid approximately £400 for a product, only to find that the company has suddenly discontinued support for it. Having invested such a significant amount of money, I find it extremely frustrating and disappointing that the product may no longer receive the support customers reasonably expect.

How can a company justify charging customers a premium price for a product and then withdrawing support without adequate consideration for existing customers? This raises serious questions about its commitment to customer satisfaction, product longevity and after-sales service.

Customers deserve transparency, accountability and continued support for the products they purchase. Spending £400 should not leave a customer feeling abandoned when the company decides to change its support policy.

Based on my experience, I would urge prospective buyers to carefully consider the company’s after-sales support and long-term commitment before spending their hard-earned money. A company’s responsibility to its customers should not end the moment a sale is completed.

I had an issue with my vacuum cleaner battery and reached out to customer service. Yarry was extremely helpful, professional, and kind. They solved my problem by sending a free replacement battery. Excellent customer service, highly recommended!

I would never buy a Laresar product again. I can't locate a local repair shop, get any response from the helpline, or find a replacement battery. Poor performance from the robo vacuum all together.

Polecam serwis Laresar serdecznie.Szybkie odpowiedzi i zawsze chętnie pomagają.Naprawdę nie zawiodłam się

I purchased X11 in Laresar shop on Aliexpress in July last year with delivery to Spain. It started to make loud noise. I sent a warranty claim directly to Laresar. They responded in a professional and efficient way. After a short investigation they decided to send me a main unit replacement. I received it within a few days. I am impressed by the level of service rendered by Laresar. Thank you very much.

Be warned that you will not be able to buy replacement parts. We bought a v6 vacuum on 13 May 2025. In Sept of 2026 the roller-brush broke. We could not find a replacement and had to throw the vacuum away.

I’ve really enjoyed my Laresar Cordless vacuum cleaner. It has been convenient to use, has good suction and makes every day cleaning much easier. I’ve been happy with the overall performance and design.
The battery recently stopped working, even though the vacuum is a few months past the warranty period. I contacted the company and they quickly responded. I appreciate that they are willing to help by providing me with a replacement battery. I’m very pleased with their customer service and look forward to getting the vacuum in working order again! 🙂

Bonjour aspirateur en panne au bout d'un an, avec une garantie de 2 ans.
Contact du service client qui vous propose un remboursement de 30 € sur un aspirateur de 200 € à la base. vous leur exprimez votre mécontentement et il vous réponde qu'un échange est possible mais au bout de 2 semaines pas de chance plus d'aspirateur. On vous propose un remboursement à 50 € puis ensuite un remboursement à 30 € , cinq minutes plus tard, service après-vente déplorable.
Depuis cet épisode ils font les morts.
Par conséquent à fuir.

I am very impressed with Laresar's customer support. When my device stopped working properly, they responded quickly and arranged a replacement right away. The communication was polite, helpful, and stress-free. It's great to see a company stand behind their products like this. 5 stars!

The Laresar support team is incredibly helpful and quick to respond. They replied to my inquiry within 24 hours and made sure my issue was fully resolved. I’m very happy with the excellent customer service and support I received!

I’m very satisfied with the customer service I received from Laresar. The support team was helpful, polite and responsive throughout the whole process. They listened to my concerns and worked with me to find a solution to the problem. I really appreciate their help and the way they handled my case. Thank you, Laresar! 😊