Elegatto レビュー 430

Elegatto からの回答

2026年4月7日

Hi Harper,

Thank you so much for your kind words! We're happy to hear that you had a great experience working with us and that you are enjoying the quality of our products.

Your support means a lot to our team, and we look forward to serving you again in the future.

Elegatto からの回答

2026年4月7日

Hi David,

Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration regarding the fit of your bracelets.

We understand how important a perfect fit is, and we would like to clarify that it is crucial to distinguish between wrist size and the total length of a bracelet. Each bracelet type is uniquely sized due to variations in rope thickness, bead sizes, closures, and link dimensions. Because of these factors, each type of bracelet will slightly vary in physical length to accommodate the specific materials used.

The measurements provided on our site, as outlined in our Size Guide, specifically indicate the recommended wrist circumference only and do not reflect the actual end-to-end length of the bracelets themselves.

If you find that a different size is needed to get the fit just right, please proceed to our returns center to initiate an exchange. We want to ensure you are completely satisfied with your purchase and are here to help if you have any further questions.

Elegatto からの回答

2026年4月7日

Hi Anita,

Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th.

If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.

Elegatto からの回答

2026年4月7日

Hi Rupert,

Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th.

If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.

Elegatto からの回答

2026年4月7日

Hi Stephen,

Thank you for sharing your experience! We're very sorry that you encountered a quality issue, but we're glad to know that our team was able to resolve it for you quickly and to your satisfaction.

We take great pride in our products and our service, and your feedback lets us know we're on the right track. We truly appreciate your support and look forward to serving you again!

Elegatto からの回答

2026年4月7日

Hi David,

Please accept our sincerest apologies for the frustration of having an item missing from your delivery.

We've checked our records and noticed that this issue has since been resolved with a replacement order. However, if you have encountered any further issues or require additional assistance, please do not hesitate to reach out to our support team directly.

Thank you for your patience and for allowing us to make this right.

Elegatto からの回答

2026年4月7日

Hi Craig,

Thank you for your feedback! We're so glad to hear that what you ordered was perfect and met your expectations.

We truly appreciate your 5-star rating and your support for our brand. Our team looks forward to serving you again in the future!

Elegatto からの回答

2026年4月7日

Hi Christopher,

Thank you so much for sharing your experience!

We're happy to hear that our customer support team was able to assist you quickly and make the switch to an in-stock item seamless.

Your kind words regarding our service mean a lot to the entire team, and we truly appreciate your support. We hope you enjoy your new bracelet!

Elegatto からの回答

2026年4月2日

Hi Frederik,

We're very sorry to hear that your Pelagus Aegean Blue bracelet broke after only a few weeks of use. This is certainly not the experience we want for our customers, as we take great pride in the quality and durability of our handcrafted pieces.

Please reach out to our support team so we can look into your order and assist you with a resolution right away. We would love the opportunity to make this right for you!

Elegatto からの回答

2026年3月27日

Hi Thomas,

Thank you for sharing your feedback. We completely understand your frustration, and we sincerely apologize for the delay in your delivery.

We do see that the issue with your order has already been resolved. Unfortunately, we have no control over how carriers handle deliveries once they leave our facility, but we're glad we could sort this out for you. We take your comments about our fulfillment process very seriously, and we've shared your experience with our team to help us improve our carrier handoffs.

If you encounter any further issues or need any assistance at all, please contact our customer support team directly. We're always happy to help!

Elegatto からの回答

2026年3月27日

Hi Stephen,

Thank you for sharing your feedback. We sincerely apologize for the delay and for the frustration this has caused. While some of our items do have an extended shipping time, we want to make sure your case is looked into and resolved right away.

Please reach out to our customer support team directly at support@elegatto.com with your order number. We are committed to getting this sorted out for you right away.

We look forward to hearing from you and making this right.

Elegatto からの回答

2026年3月16日

Hi Michael! Thank you so much for the 5-star review! We're so happy to hear that you are enjoying your bracelets and that our team was able to get that replacement sorted for you so quickly.

We take great pride in our craftsmanship, but we're even prouder of being there for our customers when things don't go perfectly. Knowing that we’ve earned your trust and your future business means the world to us!

We look forward to seeing you back at Elegatto soon.

Elegatto からの回答

2026年3月11日 に更新

Hi Sashi,

Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that your Pelagus bracelet and its replacement did not live up to the durable standard we strive for.

While we take great pride in the craftsmanship of our pieces, we wanted to share that in cases where an item breaks in the same location twice, it is often due to the sizing being off. This can put extra tension on the material during daily wear. This is why we always encourage checking our size guide to ensure the most comfortable and lasting fit.

We certainly understand your frustration and sincerely apologize that we couldn’t provide the resolution you were hoping for this time. Your feedback is incredibly valuable to us as we continue to refine our designs and quality control.

Elegatto からの回答

2026年3月3日

Hi Amara! Thank you for sharing your feedback. We are very sorry to hear about the frustration you’ve experienced with your recent shipping experience.

However, we would like to kindly clarify that Elegatto does not sell watches; we specialize exclusively in handcrafted jewelry and accessories. It is possible there may be a mix-up with another brand or a similar name.

If you did place an order for jewelry with us and are experiencing these shipping issues, we truly want to help get this sorted out for you! We prioritize responding to all customer inquiries within 24 business hours. Please reach out to our dedicated support team directly at support@elegatto.com with your order number so we can investigate the status of your package and provide an update immediately.

Elegatto からの回答

2026年3月3日

Hi KC,

Thank you for bringing this to our attention. We sincerely apologize for the lack of updates regarding your gift and for any concern this has caused. We can assure you that we are a legitimate business, and we want to ensure you receive your order as quickly as possible.

We would like to clarify that some of our most popular items are currently on pre-order, which can result in a longer processing time before shipment. We do our best to list these timelines on the product pages, but we understand how frustrating it is to wait for a gift without a clear update.

We would love to look into your specific order and provide you with a concrete shipping date or help with a solution. Please reach out to our support team at support@elegatto.com with your order number so we can prioritize this for you.

Elegatto からの回答

2026年2月24日

Thank you for sharing your feedback with us, David. We are truly sorry to hear that the bracelet you received did not meet your expectations regarding its quality and construction. We aim for every customer to be satisfied with their purchase, and we regret that we missed the mark this time.

Regarding your return attempt, we would like to clarify that your order was part of our Clearance Sale. Items purchased from our clearance section are marked as final sale and are not eligible for returns or refunds, which is why the system prevented the request.

We take your comments seriously and will be sharing your specific feedback with our team for further review.

Elegatto からの回答

2026年2月24日

Thank you for sharing your feedback with us, Marian. We're sorry to hear that the bracelet was not the size you expected and that there was an issue with the packaging upon arrival.

We aim for complete transparency regarding our designs, and for future reference, we provide detailed bracelet measurements and sizing guides on each product page to help our customers choose the perfect fit.

Regarding the condition of your package, please reach out to our support team directly with your order number and a photo of how the item arrived. We would like to look into this further with the carrier and make things right for you.

Elegatto からの回答

2026年2月24日

Thank you for the positive vibes, Gary! 😉😎🙌 If there is anything else we can do for you, or if you have a favorite piece you'd like to tell us about, feel free to reach out!

Elegatto からの回答

2026年2月24日

Thank you so much for the 5-star review, Charis! We're thrilled to hear that you are enjoying the quality of your new piece.

We take great pride in the craftsmanship of our products, and it’s wonderful to know that it met your expectations. Thank you for being a part of the Elegatto community!