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I placed an order with them this year and, although Iâd had an issue a few years ago, this time I was pleasantly surprised. Thereâs been a great improvementâcommunication was excellent, my order was d... ãã£ãšèŠã
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My parcel was stolen by my delivery driver (EVRI/HERMES) who literally sent a photo of him sitting in his car with my parcel outside of my home and did not deliver. I contacted elevate because under T... ãã£ãšèŠã
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I absolutely the harley outre wig!! I've ordered this particular one several times! It's absolutely fabulous when I first wear it for awhile. However I dislike how it loses its shape so fast...hence w... ãã£ãšèŠã
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Wig arrived very fast. Was nicely packed and brand new. Thank you much for my first Elevate shopping experience, I definitely recommend this company over and over again. Great service, prices and with... ãã£ãšèŠã
Elevate Styles is a leading online beauty destination specializing in premium wigs, hair extensions, and professional beauty products. We carry trusted brands such as Outre, Itâs a Wig, and Mane Concept, offering a wide range of styles, textures, and colors to suit every look. Our focus is on quality, reliability, and customer satisfaction. From sourcing high-quality products to providing responsive support, we are committed to delivering a smooth and dependable shopping experience. Whether you are a professional stylist or styling at home, Elevate Styles provides the products you need to look and feel your best.
1420 Atlantic Avenue, 08401, Atlantic City, ç±³åœ
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Didn't get the item. It's been several days and they don't respond. Please beware when purchasing from here, the experience is good until is not and nobody assists you. Their customer service SUCKS.
Elevate Styles ããã®åç
Hello Milagro,
We would like to provide an official update regarding your order to ensure the facts are clear.
Delivery Verification for Tracking 9434611106150525432521
Status: DELIVERED
Delivery Date: April 20, 2025
Carrier: USPS
Location: Delivered to the shipping address provided at checkout.
We pride ourselves on being responsive; our records show that this package was processed and shipped promptly. If you cannot locate the package, we recommend checking with neighbors or your local post office, as USPS sometimes marks items delivered when they are placed in a parcel locker or a side porch.
For further assistance or to provide a police report for a missing package investigation, please contact us via the Inbox on our Home Page. We are here to help.
Best regards,
Amina
Company refuses to send me a replacement item after they sent me a product filled with bugs. They put in writing that they would replace the item as soon as I returned the faulty product. See my photos on google.
Elevate Styles ããã®åç
Hello,
We must firmly clarify the facts regarding our products and hygiene standards:
Zero-Tolerance Hygiene Policy: We source our products directly from leading manufacturers (like Outre and Sensationnel). Every item is factory-sealed and stored in a climate-controlled, professional warehouse. We do not and have never shipped items with biological contaminants.
Quality Control: Our team inspects the exterior of factory packaging for integrity before shipping. The "photos" mentioned do not reflect the high-quality, brand-new condition of our inventory.
Return Requirement: For any replacement to be processed, the original item must be returned for a professional inspection to verify the claim and report it to the manufacturer.
We stand by the cleanliness and safety of our products. If you wish to proceed with the return for inspection, please message us via the Inbox on our Home Page.
Best regards,
Amina
Great selection of items and great customer service!
Elevate is the best...if I could give 1000 stars I would...very professional, items arrive on time or before time...they have a forever customer...
I had items in my cart and decided to register on the site. After entering my information, I was prompted to confirm my email address by responding to an email they sent to me. Once I hit confirmed, I received a order confirmation for an item I did not even have in my cart. I was charged for it and told it was being shipped.
I had not enter any billing information on the site. Still unsure if the send and bill you bc I do not see the transaction on my bank/payment accounts.
I reached out by email, (text & phone) and provided the order number that was on my receipt ONLY TO BE TOLD THAT IS NOT A VALIED NUMBER FOR THEM.
You can find similar products on other sites --- use them avoid this company
Elevate Styles ããã®åç
Hello Tacha,
We would like to clarify our technical process to address these concerns. Elevate Styles is powered by Shopify, one of the world's most secure e-commerce platforms.
Payment Security: Because we use Shopify, it is technically impossible for an order to be processed or a card to be charged without a customer explicitly entering and authorizing their payment information at checkout.
No Transaction: As you noted that there is no charge on your bank statement, this confirms that no transaction was processed by our system.
Order Validation: Our Shopify system generates a specific order format. If the number you provided was flagged as "invalid," it likely did not originate from our official store.
For your security, we recommend only shopping via elevatestyles.com. If you have further questions, please use the Inbox on our Home Page so we can look into this Shopify record for you.
Best regards,
Amina
Poor service. Their website states items will ship the same day. They do not. I reached out via email and the response was it would ship the following Monday. Notification from my bank that they canceled my order and stated their vendor sold out of my wig. This is a bootleg hair supply store. Go somewhere else.
Elevate Styles ããã®åç
Hello Shell,
We appreciate your feedback and would like to clarify our fulfillment process. While we strive to ship every order same-day, high-demand items can occasionally result in inventory discrepancies.
Proactive Refunds: When an item is identified as out of stock, our policy is to issue an immediate full refund rather than keep a customer's funds. This is a standard professional practice to ensure you are not charged for an item we cannot deliver.
Authorized Retailer: Elevate Styles is a verified, professional hair supply store. We source directly from major brands, and while "sell-outs" can occur, we always prioritize returning your money quickly.
Communication: We apologize for the delay in the initial shipping update, but we are glad the refund reached you promptly.
If you have any further questions about your refund status, please reach out via the Inbox on our Home Page for a real-time response.
Best regards,
Amina
Absolutely terrible customer experience with Elevate Styles. They sent me a unit that had clearly been tampered with & was damaged. I immediately got in touch with Elevate Styles at the beginning of December as I wanted to return the wig & get a full refund. Knowing that their return policy had a 14 day turnaround, I had to act quickly. It took them four days to even acknowledge my first email & then it took me the better part of December to fight for my refund as they were so slow in responding to my emails. Their customer service is absolutely substandard at best. They offered no apology for sending me out a damaged unit & their approach to my many follow up emails was abrupt & apathetic. Their customer service training seriously needs to be revised. Fast forward to January, I finally received my refund. The cost of shipping the unit BACK to the U.S. was extortionate I might add. I will never patronise Elevate Styles again. I would rather take my money elsewhere. Shop there at your own risk.
Elevate Styles ããã®åç
Thank you for sharing your experience. We sincerely apologize for the issues you faced with your order, and we understand your frustration. Itâs disappointing to hear that you received a damaged unit and had a less-than-satisfactory experience with our customer service team. Please know that this is not the standard we strive for, and we truly regret that we did not meet your expectations in this instance.
We take your feedback seriously, and we are actively working to improve our processes and training to ensure better service moving forward. We also recognize the inconvenience caused by the shipping costs and the delays in communication, and weâll be reviewing these aspects internally to prevent similar situations from arising in the future.
I order november 29 and I received a e-mail confirmation that my order is ready to be shipped. A week later, the tracking havenât been updated. I even paid for the Navidum Protection. Iâm very disappointed. I will never buy it at Elevate Styles again.
Elevate Styles ããã®åç
Hello Daphnee,
We understand that waiting for an international delivery can be frustrating, but we would like to provide the factual timeline for your order to clear up any misunderstanding:
International Transit: Your order was shipped from the USA to France. International shipments naturally take longer to update as they pass through customs and global sorting hubs.
Verified Delivery: Tracking number GE7346698327US confirms that your package was successfully DELIVERED on December 23.
Navidium Protection: You are fully covered; however, since the tracking confirms a successful delivery to your address, the protection service has fulfilled its role in ensuring the package reached you.
We are a legitimate business, and we fulfilled this order exactly as requested. If you are having trouble locating the package at your residence, please contact us via the Inbox on our Home Page so we can assist you with the delivery details.
Best regards,
Amina
Ordered my wig more than a month ago and got the confirmation E-mail the same evening. After almost a week of it not being shipped, I contacted them and they sent me a link to the tracking. That was almost three weeks ago and the tracking has not been updated ever since it said that the parcel has been entered into the system but yet to be handed over to the carrier. I sent them multiple follow up E-Mails regarding the situation to which they didn't respond. Overall disappointing and frustrating experience. Not worth the money and time.
Elevate Styles ããã®åç
Thank you for sharing your experience, and we're truly sorry to hear about the frustration and delays you encountered with your order. We understand how disappointing it must have been to wait so long without clear updates, and we sincerely apologize for the lack of communication during that time.
Since your order, weâve made significant changes to improve our international shipping process. We've switched carriers from Global-e to Passport, a move aimed at providing faster, more reliable service with better tracking and customer support. We're confident that this change will prevent similar issues moving forward and help us deliver the experience our customers deserve.
We genuinely appreciate your feedbackâit helps us grow and improve. If thereâs anything we can do to make this right or if you still havenât received your order, please feel free to reach out to us directly at cs@elevatestyles.com, and weâll be happy to assist further.
I have shopped for wigs here for over a year (cancer survivor here) and never had issues. I have never bothered to return anything at all because it seems like too much of a hassle.
Recently I ordered 3 wigs and received them in the wrong color. I immediately contacted Elevate Styles via email and text - apparently they do not answer their phones EVER. I expressed that I needed the wigs ASAP for an event. I received no apology and no explanation but a return label. I had to press them why they weren't shipping the correct wigs right away to which they replied they have to order from their manufacturer. Ok fine. So I had to wait the following week for them to ship which meant I couldn't have them in time for the event. When they did ship the correct wigs, I had to ask them for a tracking info. I have been tracking those wigs and it is clear they chose the slowest and cheapest shipping method - so it looks like my wigs were shipped via a boat or something because the latest update as of Dec 3rd is from Nov 28th when it left Seattle. You would think they would have shipped my wigs normally to rectify their mistake. I emailed again to complain about how slow the shipping is - they shipped November 19th and my wigs won't get here until Dec 9th - by this time I would be out of the country. Instead of apologizing, they just sent me the tracking info again without so much as a word. Needless to say, I won't be buying from them again.
Elevate Styles ããã®åç
First and foremost, thank you for being a loyal customer over the past year, and for sharing your journey with us. We deeply value and appreciate your continued support, especially given everything youâve been through.
Weâre truly sorry for the experience you had with your recent order. From receiving the wrong colors to the delays in communication and shippingâwe understand how incredibly frustrating and disappointing this must have been, especially with an important event coming up. You absolutely deserved better service from us, and we sincerely apologize for not delivering that.
You're rightâwhen we make a mistake, it's our responsibility to make it right quickly and with care. We regret that the replacement wigs werenât shipped more promptly and that we didnât communicate more clearly throughout the process. We also recognize that our shipping method did not reflect the urgency of the situation, and weâre sorry that it caused even more inconvenience during your busy time.
Since then, weâve made improvements to our fulfillment and shipping processes, including switching our international shipping partner and reviewing how we prioritize and communicate around urgent replacement orders. Your feedback has been shared with our team so we can continue improving.
If thereâs anything we can do to make up for this experienceâwhether itâs store credit, assistance with a future order, or just to talk things throughâplease reach out to us directly at cs@elevatestyles.com Weâd truly appreciate the opportunity to earn back your trust.
this company is very disappointing. Iâm not even sure if Iâll get my stuff after I ask him to cancel it after they took too long to ship it out or even respond to my emails and then theyâre making up stories saying that their system is down or Or whatever. Lies. And to be honest with you, even if they were honest with me about what was really going on I wouldnât be as mad as I am right now, but the fact that if I asked him to cancel my order, they still thatâs when they decided to ship my items and I donât even know theyâre even gonna ship it just because they made a label. Doesnât mean itâs gonna be shipped and they stole my money if you continue to shop with them shop at your own risk and if youâre trying to return something donât even try just go straight to your bank and dispute the charge because they will not refund you and I hope that I am educated enough to find a lawyer and to help me look through this the fact that this is illegal of taking customers money without providing the merchandise This place is a scam. This place is sickening and unprofessional and just downright rude. Either elevate styles need to rethink their employment or just give up.
Elevate Styles ããã®åç
We're genuinely sorry for the frustration and disappointment you experienced with your order. Delays, lack of clear communication, and the confusion around your cancellation request are all things that should never happenâand we sincerely apologize.
Since then, weâve made significant improvements to both our customer service and shipping processes. Weâve updated our internal systems, added more support staff, and transitioned to a more reliable shipping partner to ensure orders go out faster and tracking updates are more accurate. We're committed to better communication, faster resolutions, and a smoother experience moving forward.
We completely understand your concerns, and if your issue still hasnât been resolved, please reach out to us directly at cs@elevatestyles.com, and weâll do everything we can to make it right.
Thank you for your feedbackâitâs helped us improve.
Ordered my wig October 9th, got an email saying some items had been shipped October 11th. Got another email that the actual wig I wanted was refunded on October 14. They said it would be restocked the 16th. I asked them to cancel my order until the wig came in and got no reply. I sent several texts and email and was met with absolutely no response. Also, three days after I ordered the wig prices dropped by over $10 and I ordered four, but got three. I asked if the new price could be honoured and got no response. I spent $300.00 to be ignored.
My wigs arrived today October 23, took way too long and the wig spray for $7.95 is travel size along with the shark comb. DO NOT buy the packages, definitely not worth it. I also did not get the wig I wanted, I only ordered these other wigs to avoid shipping costs as I am in Canada. Use Hairmail, Ebonyline or go to the hair store. Not worth the BS.
There is also no tracking and no real time updates of your order as the item that was refunded is still on my order on the website.
Elevate Styles ããã®åç
Hello,
We apologize for the confusion regarding your order. We want to clarify the facts:
Refunds & Billing: The out-of-stock wig was refunded on Oct 14th; we never keep payment for items we cannot ship.
International Shipping: Delivery from the US to Canada in 14 days is standard for international transit.
Bundle Value: Our packages are curated for convenience, and all sizes are listed in the product descriptions.
We are highly responsive via our Home Page Inbox and email. Please message us there if you have further questions regarding your refund or the items received.
Best regards,
Amina
Iâve ordered from them almost a month ago. And my tracking didnât work so I emailed them to check up on the status of my order. I was met with a very blunt response "this is in transit" and a link of the now functioning tracking.
Today I received a letter from my Customs, and apparently Elevate styles didnât provide important information which hindered the delivery service causing me to not have my hair for my planned event.
Not worth the time better shop on Amazon or hairsofly at this rate, unless you have the patience for this kind of madness.
Update 10/1/2024:
My package canât be delivered to me because "The item could not be delivered due to an incorrect address" even tho I have proof that I typed it in correctly and also received a note from customs that Elevate Styles failed to provide the needed Data information. Ridiculous and embarrassing.
Elevate Styles ããã®åç
Hello,
We understand the frustration of a missed event, but we would like to clarify the logistics of international shipping:
Data Accuracy: As a Shopify-powered store, our system automatically generates shipping labels based exactly on the data you provided at checkout. We do not manually alter addresses, so any "incorrect address" error at delivery is typically tied to the original input.
Customs Compliance: We provide all standard commercial invoices required for international transit. Customs delays or requests for additional data are independent government processes that are outside of a merchant's control.
Responsiveness: We provided a functioning tracking link as soon as it was available in the carrier's system to keep you updated.
If the package is being returned to us, we will process a refund per our policy. For immediate help with your tracking details, please message the Inbox on our Home Page.
Best regards,
Amina
I ordered a wig on the 1st September and itâs now the 14th and still hasnât arrived. I contacted customer service to which there response was word for word âItâs in transit. Thank you.â Very nasty note. They sent me a link to track my order and till this moment that company they use to deliver, which is probably fake, doesnât have tracking details. You probably think it wonât happen to you because thereâs good reviews and it could go well for you but I thought the same thing and look what happened. They ignored me when I asked for a refund twice. They donât care about providing services, they have their money so theyâre fine. I will never order from them again. Guys go to Amazon, the price difference isnât too far off, you get tracking details and it even comes early at times. I shouldâve stuck with Amazon, theyâre a LEGIT business.
Elevate Styles ããã®åç
Hello,
We understand that waiting for a package can be stressful, but we would like to provide the factual status of your order to clear up any misunderstanding:
Verified Tracking: We use globally recognized carriers like USPS, UPS, and Global Post. Your tracking number is active and proves the package is physically in the carrier's network.
Transit Timelines: Since your order was placed on Sept 1st and it is currently the 14th, the package is still within the standard window for delivery, especially for international or cross-country shipments.
Responsive Support: Our team provided the tracking link to show you the live location of your items. We do not issue refunds for items that are currently in successful transit and on their way to you.
We are a legitimate, long-standing business, and we fulfill every order we receive. For a real-time update on your package's location, please message us via the Inbox on our Home Page.
Best regards,
The Elevate Styles Team
I ordered a wig since August 29.
It's September 12th and I still haven't received anything. I needed this wig for my sister's wedding. I contacted customer service twice who responded in a very unpleasant tone. I requested a refund so they ended up sending me a link for tracking the package which gives no information.
This was the first and last time I ordered from them.
Update 1
It is the 24th of september and the wig is not yet delivered! I paid 35 euros for a three day shipping!
Update 2:
The wig has been delivered the 26th of september. One month after the order.
J'ai commandé une perruque depuis le 29 août en payant 35 euros supplémentaires pour une livraison en 72h.
Pour commencer, j'ai dû attendre 2 semaines avant de recevoir des informations sur l'expédition qui n'avait pas été encore faite.
Ensuite le service client est nullissime. Les informations sont parcellaires et aucun respect du client.
Enfin, à ce jour, donc le 24 septembre je n'ai toujours rien reçu !
La commande est à Roissy depuis 4 jours et depuis le statut ne bouge pas.
C'est la derniÚre fois que je commandé chez eux.
La commande a été reçue le 26 septembre soit un mois aprÚs le paiement de la commande.
Elevate Styles ããã®åç
Hello,
We apologize for the frustration regarding your sister's wedding timeline. We would like to clarify the logistics of this international delivery to France:
Shipping vs. Transit: While 72-hour shipping reflects the carrier's transit speed, international orders are subject to Export Processing and Import Customs.
Customs Hold at Roissy: Our records show the package arrived in France quickly. The delay at Roissy was due to French Customs processing, which is a government procedure that merchants cannot bypass or speed up.
Delivery Confirmation: We are pleased to see the carrier confirmed delivery on September 26.
We understand the urgency of special events and always recommend ordering well in advance for international delivery due to potential Customs delays. For any further questions regarding your shipping fees, please contact us via the Inbox on our Home Page.
Best regards,
The Elevate Styles Team
Ordered on Aug 31st and the item has not been shipped as of Sep 9th, a mere label has been generated. Customer Service seems to have changed as well as they were abrupt and quickly dismissed my email.
Sogoodbb.com charges more for shipping but if you need your order quickly I would suggest utilizing their services instead.
Elevate Styles ããã®åç
Hello,
We appreciate your long-term support and want to reassure you that Elevate Styles remains a leader in reliable hair care fulfillment.
Active Processing: When a label is generated, it means your order has been picked, packed, and is in the queue for carrier pickup. We process high volumes daily to keep our shipping costs competitive.
Shipping Value: While other sites may charge higher shipping fees, we work hard to balance speed with affordability for our customers.
Professional Support: Our team provides direct status updates to keep the queue moving efficiently. We apologize if our brief update felt abrupt; our goal is to provide the most current tracking data available.
Your order is moving through our system, and we stand by our record of successful delivery. For a real-time update on your package's pickup status, please message the Inbox on our Home Page.
Best regards,
The Elevate Styles Team
Wig arrived very fast. Was nicely packed and brand new. Thank you much for my first Elevate shopping experience, I definitely recommend this company over and over again. Great service, prices and with care am still rocking my hair several months later!
absolutely horrible i ordered my package on the 28th june and it was supposed to arrive this week but it is still in the us and i need it by the 16th july . customer service is horrible as well as their tracking information.DO NOT BUY FROM HERE ITS A SCAM.
Elevate Styles ããã®åç
Hello,
We understand you are on a tight deadline, but we would like to clarify the status of your order to address the "scam" allegation with facts:
Verified International Transit: Your order is moving through the global shipping network. For international orders, it is standard for packages to spend several days at US departure hubs before clearing customs for overseas flight.
Tracking Transparency: Your tracking is active and proves the package is in the possession of the carrier. We have no control over carrier transit speeds once the item leaves our warehouse.
Timeline: Shipping from the US internationally usually takes 10â15 business days. Your order is still within this standard delivery window.
We are a legitimate business with a long history of successful global deliveries. For a live update on your package's exact location, please message us via the Inbox on our Home Page.
Best regards,
The Elevate Styles Team
Gosh I ordered a package on the 15th of May as I assumed it would definitely be with be before the 30th as the website stated 10days, I contact them on the 20th why it hasnât been shipped out they tell me itâs out of stock ??.. like okay let me know mind u I have everything booked on time expecting it to meet up . It says shipped out on the 27th I then email for a refund as thereâs no point . ⊠no reply .. no nothing .. Then today the 5th still no order tracking âŠinfo is frozen⊠I contact them they send me an info saying it was shipped out on the 3rd of June ⊠why couldnât they just initialy refund me ?⊠and now the package is actually useless haha so I have to go through the stress of returning it ⊠I have no issue with a full month to ship but this company is very cunning and I know itâs gonna be here in maybe two weeks which is a month plus after ordering extra 20 days added to the shipping time.
Just save urself the headache and ur money go to a more reliable service and supplier .
Elevate Styles ããã®åç
Hello,
We apologize for the frustration regarding your timeline and the restocking delay. We would like to provide a factual update on your order:
Restocking & Fulfillment: When an item unexpectedly goes out of stock, we work to fulfill it as soon as the manufacturer delivers fresh inventory. Your order was shipped immediately once the item became available.
Tracking Status: Because this is an international shipment, tracking data often "freezes" while the parcel is in transit between global hubs or clearing Customs. This does not mean the package is stationary; it is moving through the carrier's network.
Return Policy: Since the order has been successfully shipped and is in transit, we cannot stop the delivery for a refund. However, you are welcome to return the item per our standard policy once it arrives.
We are a reliable, long-standing supplier and our goal is always to get the product to you. For assistance with the return process or to see the live location of your parcel, please contact us via the Inbox on our Home Page.
Best regards,
The Elevate Styles Team
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