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I placed an order with them this year and, although Iâd had an issue a few years ago, this time I was pleasantly surprised. Thereâs been a great improvementâcommunication was excellent, my order was d... ãã£ãšèŠã
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My parcel was stolen by my delivery driver (EVRI/HERMES) who literally sent a photo of him sitting in his car with my parcel outside of my home and did not deliver. I contacted elevate because under T... ãã£ãšèŠã
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I absolutely the harley outre wig!! I've ordered this particular one several times! It's absolutely fabulous when I first wear it for awhile. However I dislike how it loses its shape so fast...hence w... ãã£ãšèŠã
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Wig arrived very fast. Was nicely packed and brand new. Thank you much for my first Elevate shopping experience, I definitely recommend this company over and over again. Great service, prices and with... ãã£ãšèŠã
Elevate Styles is a leading online beauty destination specializing in premium wigs, hair extensions, and professional beauty products. We carry trusted brands such as Outre, Itâs a Wig, and Mane Concept, offering a wide range of styles, textures, and colors to suit every look. Our focus is on quality, reliability, and customer satisfaction. From sourcing high-quality products to providing responsive support, we are committed to delivering a smooth and dependable shopping experience. Whether you are a professional stylist or styling at home, Elevate Styles provides the products you need to look and feel your best.
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Dommage qu'on ne puisse pas mettre un zéro pointé.
Commande effectuée le 11 mai et je n'ai toujours pas pu récupérer le colis ! Déjà , même lorsque votre colis est en route, il n'y a aucun traçage de son parcours. Si vous voulez savoir où il se trouve, il faut contacter le vendeur. J'ai dû attendre deux jours pour qu'ils mettent leurs données à jour.
Ils l'ont finalement livré à une autre adresse que celle indiquée. Et le colis ne s'y trouve même pas. Le contact client est impersonnel voire inexistant.
Je viens de jeter mon argent par la fenêtre.
Je ne recommande absolument pas.
Elevate Styles ããã®åç
Bonjour,
Nous sommes sincÚrement désolés d'apprendre que vous n'avez pas encore reçu votre commande du 11 mai. Nous tenons à clarifier la situation de maniÚre factuelle :
Suivi du colis : Pour les envois internationaux, il est fréquent que les mises à jour du transporteur marquent une pause lors du transit aérien ou du passage en douane. Nous mettons tout en Åuvre pour vous fournir les données les plus récentes dÚs qu'elles nous parviennent.
Erreur de livraison : Nous utilisons un systÚme automatisé (Shopify) qui génÚre les étiquettes d'expédition exactement selon l'adresse saisie lors de la commande. Si le colis a été déposé à une mauvaise adresse par le transporteur local, nous devons ouvrir une enquête immédiatement.
Engagement Client : Nous ne souhaitons absolument pas que vous "jetiez votre argent par la fenêtre". Nous sommes une entreprise établie et nous traitons chaque dossier de perte de colis avec sérieux.
Afin de résoudre ce litige de livraison et de vérifier l'adresse fournie, merci de nous contacter via l'Inbox sur notre page d'accueil. Nous ferons le nécessaire pour localiser votre colis ou trouver une solution.
Cordialement,
L'équipe Elevate Styles
Schrott.
Hab eine wig zurÌck gesendet die unberÌhrt war hab beim öffnen gesehen das es die falsche Farbe ist und direkt retour angemeldet.
Der RÌcksende Schein war nicht kostenlos so wie behauptet wurde und es wurden 50!!!⬠Versand verlangt.
Die Retour ist bei Elevate angekommen, hab auch die BestÀtigung bekomen aber bei Klarna bestÀtigten die es nicht! Ich hab elevate kontaktier UND Klarna hat die kontaktier. Keine Antwort und Klarna verlangt von mir die Zahlung. Danke ihr BetrÃŒger! Ich muss was bezahlen was ich NICHT behalten habe + den ekelhaft teuren Versand. Bestellt lieber nicht hier der Kundenservice ist fÃŒr den aâŠ!
Elevate Styles ããã®åç
Hallo,
wir bedauern die Unannehmlichkeiten bei Ihrer RÌcksendung, möchten jedoch die Fakten klÀren, um dieses MissverstÀndnis auszurÀumen:
RÌcksendekosten: Da wir ein US-amerikanisches Unternehmen sind, tragen Kunden bei internationalen RÌcksendungen gemÀà unserer Widerrufsbelehrung die Versandkosten. Die von Ihnen genannten Kosten werden vom Versanddienstleister erhoben, nicht von uns.
Klarna-Prozess: Sobald eine Retoure in unserem Lager in den USA geprÌft und bestÀtigt wurde, wird die Gutschrift in unserem System (Shopify) ausgelöst. Die Aktualisierung bei Klarna kann je nach Banklaufzeit einige Werktage in Anspruch nehmen.
Status Ihrer Erstattung: Da Sie eine BestÀtigung von uns erhalten haben, ist der Betrag in unserem System bereits gutgeschrieben. Wir werden den Vorgang erneut prÌfen, um sicherzustellen, dass die Schnittstelle zu Klarna korrekt synchronisiert wurde.
Wir sind kein âBetrÃŒgerâ, sondern ein etabliertes Unternehmen, das jede rechtmÀÃige Retoure erstattet. Bitte kontaktieren Sie uns direkt ÃŒber den Inbox-Button auf unserer Homepage, damit wir Ihnen den Beleg fÃŒr die Gutschrift zusenden können, den Sie bei Klarna vorlegen können.
Mit freundlichen GrÃŒÃen,
Ihr Elevate Styles Team
Jâai commandé sur ce site depuis impossible de savoir quand je recevez ma commande jâen ai marre
Elevate Styles ããã®åç
Bonjour,
Nous comprenons votre impatience. Pour obtenir une mise à jour immédiate sur le statut de votre livraison :
Vérifiez vos e-mails : Un numéro de suivi est envoyé automatiquement dÚs que le colis quitte notre entrepÎt.
Suivi en temps réel : Les commandes internationales peuvent prendre quelques jours pour s'actualiser lors du passage en douane.
Contact Direct : Pour que nous puissions localiser votre commande précise, merci de nous envoyer votre numéro de commande via l'Inbox sur notre page d'accueil.
Nous sommes une entreprise sérieuse et nous nous assurons que chaque commande arrive à destination.
Cordialement,
L'équipe Elevate Styles
Giving 4 stars because there wasnât any way for me to track the location of my package on their website. I hope they do something concerning this. Although it came 2 days earlier than the due date. Took 12 days to reach me. Delivery was faster and everything came nicely packaged. May
Bonjour,
J ai commandé le 02/04/2024, mais je n'ai toujours aucune information sur l'envoie à ce jour (04/04/2024). Donc je crains de m être fait arnaqué. Aucune possibilité de me connecter sur mon compte en plus.
Nous sommes le 08/04/2024 , toujours aucune nouvelle de ma commande.
J ai écrit à de nombreuses reprises aux services client sans aucun retour de leur part.
J ai eu un email avec un numéro de suivi de colis qui n existe pas.
Nouvelle mise à jour :
J ai bien reçu ma commande, en date du 17/04/24, le site est de confiance.
Mes produits ont été soigneusement emballés et je suis trÚs satisfaite des produits.
Cependant la communication sur la livraison doit être vraiment améliorée afin de rassurer les clients.
Elevate Styles ããã®åç
We received your order on April 2nd, and it was shipped out on April 5th using our first-class global shipper. Free shipping to Gervais, France, typically requires a minimum of 14 business days. You can expect to receive your package on or around April 19th. Please track your package using the link provided.
https://epgtrack.com/?id=EPG070969102058856
I've been trying to get a hold of some about my recent horrible order. Never had an issue with an order until this last one.
Elevate Styles ããã®åç
Following our conversation on Friday regarding the wig that didn't meet your expectations despite being cut and worn, we are currently working on finding a suitable solution. We will keep you updated with our progress.
Ordered on the 21st and still have not received and ups says I should receive by Monday the 1st. I wanted them by Easter the 31st, I am very disappointed at how long shipping takes as much as it cost!! Ridiculous, Iâll order from a different place next time.
Ok I got the reply and all it has is the tracking number which is not helpful because it shows the same thing, I wonât get the package until the 1st. So it takes about 11 days when it should be 2-3 days. Why so long?
Elevate Styles ããã®åç
Hello Corina,
The transit time is usually 2-3 days sorry that is taking longer than expected. Here is the latest tracking number.
https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZF128K90319356189/trackdetails
Last Updated: 03/28/2024 1:08 P.M. EST
Shipment DetailsShipment DetailsShipment ProgressShipment Progress
Youâve Got the Details
Youâre seeing what customer service agents would share with you. If you need more support, use the Virtual Assistant. To change your delivery, use UPS My Choice or contact your shipper.
Times shown are in Local Time ChangeTime Zone
03/27/2024
10:25 A.M. On the Way
Departed from Facility
Horsham, PA, United States
03/26/2024
10:10 P.M. Arrived at Facility
Horsham, PA, United States
03/26/2024
8:37 P.M. Departed from Facility
Pleasantville, NJ, United States
03/26/2024
6:49 P.M. We have your package
Pleasantville, NJ, United States
03/26/2024
10:44 A.M. Label Created
Shipper created a label, UPS has not received the package yet.
United States
Excellent product. The wigs are absolutely marvelous and good quality. I love are the beautiful colors so many colors. And the service is great. The communication is extremely good. Thank you Elevated styles.
I have been a loyal customer for quite some time. This last order I have yet to receive as well as no estimated date when it will arrive, I'm very disappointed because I never had to go through this before. I hope that this can be taken care of and that I can remain a loyal customer.
Elevate Styles ããã®åç
This package looks lost by the UPS. We can refund or reship if the tracking number does not update after 5 business days.
03/22/2024
10:35 A.M. On the Way
Package transferred to post office
03/22/2024
7:33 A.M. Processing at UPS Facility
Doraville, GA, United States
03/22/2024
5:22 A.M. Arrived at Facility
Doraville, GA, United States
03/22/2024
4:46 A.M. Departed from Facility
Atlanta, GA, United States
03/21/2024
5:45 P.M. Arrived at Facility
Atlanta, GA, United States
03/21/2024
7:31 A.M. Departed from Facility
Richmond, VA, United States
03/21/2024
7:17 A.M. Arrived at Facility
Richmond, VA, United States
03/21/2024
3:00 A.M. Departed from Facility
Lawnside, NJ, United States
03/20/2024
8:37 P.M. Arrived at Facility
Lawnside, NJ, United States
03/20/2024
7:38 P.M. Departed from Facility
Pleasantville, NJ, United States
03/20/2024
6:56 P.M. We have your package
Pleasantville, NJ, United States
03/20/2024
7:09 A.M. Label Created
Shipper created a label, UPS has not received the package yet.
United States
https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z906A60YW82780926/trackdetails
Website was easy to use, products arrived quickly, and order arrived with nothing missing.
I am missing the wig named Wenny. I wasnât notified with an explanation and it is paid for.
Elevate Styles ããã®åç
I hope this message finds you well. I wanted to inform you that unfortunately, the Wenny WIG Its a Wig Premium Synthetic Wig Wenny - HM427 is currently out of stock. As a result, we have processed a refund for this particular item. We sincerely apologize for any inconvenience this may have caused.
If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us. Your satisfaction is important to us, and we appreciate your understanding in this matter.
They took longer than promised. If you need your hair fast donât order.
1 wig looked totally different then ordertâŠ
They donât ship the itemâs right away or one day after the order like every other company!
Elevate Styles ããã®åç
Hello,
We appreciate your feedback. We would like to clarify our process to help set accurate expectations:
Shipping Timelines: While many companies use automated drop-shipping, we operate our own high-volume fulfillment center. Our standard processing time is 1â3 business days to ensure order accuracy before a package is handed to the carrier.
Product Accuracy: We sell 100% authentic brands (Outre, Sensationnel, etc.). Because wigs are styled for professional photography, we always recommend fluffing or finger-styling your unit out of the box to achieve the look shown on the model.
Fulfillment Guarantee: We stand by every order we ship. If you feel the item received is incorrect, we have a clear return process to assist you.
We are a verified, long-standing business committed to quality. For help with a return or to track a current order, please message the Inbox on our Home Page.
Best regards,
The Elevate Styles Team
I love this unit,you guys are always right on time with shipping. I just love your collection of very stylish wigs.
Still waiting on 2 units I ordered almost a week and I never got a tracking number. I actually had to send an email out
Elevate Styles ããã®åç
Hello Zelphia,
You will be receiving one shipment today and you will receive another shipment on Saturday.
Thank you for your patience.
Tracking Number:
9400116901642486927296
Copy Add to Informed Delivery
Expected Delivery on
THURSDAY
21
March
2024
between
10:30am and 2:30pm
Your item is out for delivery on March 21, 2024 at 6:10 am in SIMPSONVILLE, SC 29680.
Get More Out of USPS Tracking:
USPS Tracking Plus®
Delivered
Out for Delivery
Out for Delivery, Expected Delivery Between 10:30am and 2:30pm
SIMPSONVILLE, SC 29680
March 21, 2024, 6:10 am
Arrived at Post Office
SIMPSONVILLE, SC 29680
March 21, 2024, 5:20 am
Arrived at USPS Facility
SIMPSONVILLE, SC 29681
March 21, 2024, 3:07 am
Departed USPS Regional Facility
GREENVILLE SC DISTRIBUTION CENTER
March 21, 2024, 2:47 am
Arrived at USPS Regional Facility
GREENVILLE SC DISTRIBUTION CENTER
March 20, 2024, 9:21 pm
Departed USPS Regional Facility
PHILADELPHIA PA DISTRIBUTION CENTER
March 20, 2024, 5:58 am
Arrived at USPS Regional Facility
SOUTH JERSEY NJ DISTRIBUTION CENTER
March 19, 2024, 7:11 am
Arrived at USPS Regional Facility
PHILADELPHIA PA DISTRIBUTION CENTER
March 19, 2024, 6:19 am
Departed USPS Regional Facility
SOUTH JERSEY NJ DISTRIBUTION CENTER
March 19, 2024, 5:32 am
Arrived at USPS Regional Origin Facility
SOUTH JERSEY NJ DISTRIBUTION CENTER
March 18, 2024, 11:48 pm
Accepted at USPS Regional Facility
SOUTH JERSEY NJ DISTRIBUTION CENTER
March 18, 2024, 10:48 pm
Shipping Label Created, USPS Awaiting Item
ATLANTIC CITY, NJ 08401
March 18, 2024, 3:43 pm
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