GCrew AirDuct 

GCrew AirDuct からの回答

2026年2月18日

Hi,

Thank you for your feedback. However, we would like to clarify that we have never issued a quote anywhere near $2,200 for an end of lease cleaning under normal circumstances.

At this stage, we are unable to locate your details in our system, and we could not find any matching record based on the information provided in this review.

If you are a genuine customer who has interacted with our company, we kindly request that you share your booking ID, full name, or invoice details so we can properly investigate the matter and address it in a fair and transparent way. We are always willing to review any concerns and resolve issues professionally.

Our goal has always been to maintain clear pricing, honest communication, and quality service for all our customers.

We look forward to your response so we can assist you better.

GCrew AirDuct からの回答

2026年2月17日

Hi, thank you for your feedback.

We would like to clarify that it is not correct that we stopped responding — all emails were replied to. Please note our office is not open 24/7, so calls made after hours may not always be answered immediately.

For Booking ID 14427, the cleaning was completed as per the agreed checklist. Floors, bathrooms, and kitchen were all cleaned, and even additional wax removal (outside scope) was done at no extra charge. The toilet issue mentioned was pre-existing damage and documented.

Minor touch-ups on reflective surfaces can sometimes remain and could have been fixed in a short revisit. However, we were not given the opportunity to re-clean, and no official real estate inspection report was provided — which is required under our re-clean policy.

As per standard industry practice, the final assessment of an end-of-lease clean is made by the real estate agent, not the tenant. Our policy provides a re-clean based on the official inspection report.

Unfortunately:

No official agent report was provided to us

We were not given the opportunity to return and rectify

The client chose to re-clean independently before allowing our re-clean service and started asking requesting a 50% refund for minor touch-ups that could be resolved quickly without allowing rectification is not reasonable, and does not align with agreed service terms.

GCrew AirDuct からの回答

2026年2月15日

Hi Amy,

We take claims like this very seriously, however we are currently unable to locate any booking under your name in our system. To properly investigate and assist you, please provide your booking ID, service address, or the phone number used at the time of booking.

We would also like to clarify that our pricing and scope of work are always explained clearly before any work begins, and customers are free to proceed with only the agreed services. We do not cancel jobs without reason, and deposits are handled according to the agreed terms.

If there has been any misunderstanding, we are more than willing to review the matter and resolve it professionally. Please contact us directly with your booking details so we can look into this for you.

Thank you.
admin@elitecleangroups.com
Elite Cleaning Group

GCrew AirDuct からの回答

2026年2月15日

Hi,

We’re sorry to hear about your experience and appreciate you sharing your feedback. However, we would like to clarify a few important points for transparency.

All pricing and scope of work are explained clearly before the job begins, and any additional services are always discussed and approved prior to proceeding. Properties vary significantly in condition, and final pricing depends on the actual cleaning requirements and services selected on the day.

Regarding the reclean, our records show that a revisit was arranged to address the specific items requested. We always aim to complete recleans within the agreed scope, and we apologise if there was any communication delay or misunderstanding about scheduling. This is never our intention, especially when timelines are tight.

We take service quality seriously and continuously work to improve communication and customer experience. If you would like us to review this matter further, please contact us directly with your booking ID, service address, or phone number used at booking, and we will be happy to investigate and assist.

Thank you,
Elite Cleaning Group

GCrew AirDuct からの回答

2026年1月10日

This review is factually incorrect and misleading, and we reject the claim that our business is a scam.

We have found your booking details in our system. This booking was confirmed as a full end-of-lease clean, and a detailed checklist outlining inclusions and exclusions was provided in the booking confirmation text prior to the service. For furnished properties, items such as the oven, fridge, shower screen, washing machine, and additional heavy build-up areas are clearly listed as separate services, which is standard industry practice.

We also provide a bond back guarantee, which was communicated before the job commenced. The final price reflected the actual condition of the property and the scope required to meet end-of-tenancy standards, not an incorrect quote. All additional work was explained prior to proceeding.

Calling a legitimate business a “scam” after services have been completed is a serious and false allegation. We have not misrepresented our pricing, nor have we taken payment improperly. We are an established Sydney-based company with written confirmations, documented processes.

We formally request that the you contact our office to resolve this matter based on facts.
If this false and damaging statement remains public for next 24 hours, we reserve all rights to pursue the matter through the appropriate legal channels, including NCAT and defamation remedies, supported by full documentation of the booking, checklist, and communications.

We stand by our work, our pricing structure, and our transparency.