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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The platform is an excellent value compared to competitors. It also is easy to use and simple to navigate making it faster to get campaigns started. I would highly recommend those who are looking for... もっと見る

5つ星のうち5の評価

I'm finding it easier to compose my newsletters now that I've become more familiar with how the program works. I like the color options, how to set up and change images, and the text choices.

5つ星のうち4の評価

Email Octopus is great, pricing is affordable - we are non profit so keeping costs low is really important to us. We switched from mailchimp as the pricing was too much for us. It would be great if t... もっと見る

企業が回答しました

5つ星のうち5の評価

I changed to email octopus some years back when the newsletter mailing service I'd previously used hiked their prices. I really appreciate email octopus' commitment to providing a high quality no f... もっと見る

企業が回答しました

企業情報

  1. 電子メール サービスプロバイダー

当該企業による記述

Simple yet powerful email marketing tools to grow your business. Easy to use, quick to master and all at an affordable price.


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4.8

優良

TrustScore 5段階評価の5

341件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

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ネガティブなレビューの 100%に回答しています

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4.8

すべてのレビュー

(341)

過去12か月のレビュー数: 244件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Email Octopus is the best!

The people who work at EmailOctopus are really great at solving the problems that low-tech users like me will encounter. Response time is quick. I've looked at other email services and EmailOctopus is the best one for simple newsletters. It's easy to use and not too complicated. I would give them 10 stars if there was an option for that many!! I highly recommend.

2026年8月6日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thank you so much for the lovely review! 💜 We’re especially happy to hear that our support team has been able to make things easier whenever you’ve run into an issue. Keeping email marketing simple and approachable is exactly what we’re aiming for – and we’ll happily take those 10 stars! ;)

5つ星のうち5の評価

Love Email Octopus

Love Email Octopus. Amazing service for free. Would 1000% recommend to anyone starting a buisness.

2026年8月6日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Yay, thank you, Savannah! 💜

5つ星のうち5の評価

Very easy to use

Very easy to use, any problems are quickly and efficiently dealt with. I'd recommend them, in fact I already have.

2026年8月5日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thanks so much, Richard! 💜 We’re glad to hear you’ve found EmailOctopus easy to use and our support quick and helpful. And thank you for recommending us – that really means a lot to the whole team.

5つ星のうち5の評価

A Great Platform For Anyone New to Email Marketing

I recently started using EmailOctopus to build a newsletter for my book, Pent Up Thoughts, and the experience has been genuinely positive.

As someone completely new to email marketing, I was expecting the setup to be a lot more complicated than it turned out to be.

The platform is clean, intuitive, and made it surprisingly straightforward to create my first newsletter, build a welcome automation, and integrate everything with my website.

2026年7月22日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thanks so much for sharing this, James! 💜 It’s wonderful to hear that EmailOctopus made getting started with email marketing feel easy. And congratulations on launching the newsletter for Pent Up Thoughts – happy emailing!

5つ星のうち5の評価

Love Email Octopus

Love Email Octopus! As micro business ourselves, we cannot imagine how much we are benefited from its features! Too easy to implement, even for not-so-techy person like us!! Thank you Email Octopus!

2026年7月18日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thank you for recommending us – it really means a lot!

Magdalena,
Customer Success Manager

5つ星のうち5の評価

Our experience was 10/10

I've been using/building email automation systems since 2016 and my current employer (a charity) wasn't using one. Price is a factor because all our funds go to restoring our GradeII listed Victorian Theatre.

Having used most of the mainstream brands and seeing the gradual reduction in their 'free plan' features, I decided to trial EmailOctopus as it's 'free plan' offered a larger contact list of 2,500.

I trialed EmailOctopus with a personal account using my own list of 297 people. This allowed me to test all areas of the software - without upsetting our list.

It also alowed mea to test EmailOctopus's support responses, both in quality of answer and speed of reply.

SOFTWARE:
Does everything you need to do intuitively and simply. Campaign set up, filtering, segmenting and automation strategies are easily applied and work. 10/10.

CUSTOMER SUPPORT:
I had detailed replies within 1-2 hours - sometimes within 15-minutes! 10/10.

It helps massively when the company is UK based not US based. 10/10.

THE TRIAL OUTCOME:
It went that well I recommended EmailOctopus to the Board of Trustees of our charity and now we use EmailOctopus as our email platform.

We have a list of 2,224 so still operate on the 'free plan' but I have recently integrated it with our ticketing software so when people buy tickets for shows they are automatically added (or updated) to EmailOctopus so our list is growing organically - allowed under UK GDPR/PECR laws if you're a charity.

2026年7月16日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thanks so much, Don, this is brilliant to read! Really glad the trial was successful, and huge congratulations on getting the Trustees on board. Best of luck with the theatre restoration, and thanks for choosing us to help grow that list 💜

Magdalena,
Customer Success Manager

5つ星のうち5の評価

I love this mass email platform!

I love this mass email platform!! It is easy to use, very customizable with insightful reporting options and many other features. The staff who run this are amazing! Anytime I have submitted a question, I have not waited more than an hour or so to get a response and that's even on the weekends in another country. I find this platform so easy to use with amazing results!

2026年7月1日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thanks so much, Jennifer! Really glad the customisation and reporting are hitting the mark, and great to hear support's been quick even across time zones and weekends 💜 Happy emailing!

Magdalena,
Customer Success Manager

5つ星のうち5の評価

As Webmaster of our small nonprofit…

As Webmaster of our small nonprofit conservation organization, I have been using eMailOctopus for over a year to send out chapter monthly newsletters and eblasts. Over the last year while using their product, I've only had to ask for help from their support staff one single time and they responded immediately and resolved my issue (with regards to an email bounceback code), Their block editor is quite intuitive and chock full of features. I highly recommend eMailOctopus, you should check it out!

2026年7月16日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thanks so much, Ray! Glad the drag-and-drop editor's working out well for your newsletters, and good to know support sorted that bounce issue fast. Really appreciate the recommendation 💜

Magdalena,
Customer Success Manager

5つ星のうち5の評価

Definitely my #1 email service

Definitely my #1 email service. Excellent design tools, fantastic tracking data, and amazing customer service.

2026年7月10日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thank you so much for reviewing us, Lorne – lovely to see that our editor, reporting and (especially) the support team work out well for you ;) Happy emailing!

Magdalena,
Customer Success Manager

5つ星のうち5の評価

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I've used several email marketing providers over the years, but I recently switched to EmailOctopus, and I'm really glad I did.
The entire experience has been incredibly intuitive—from importing my contacts and organizing my lists to creating and sending my first campaign. Everything is straightforward and easy to navigate, which made the transition from my previous provider seamless.
Another thing I really appreciate is their commitment to supporting ocean conservation. It's great to use a platform that not only offers a fantastic product but also gives something back to the environment.
If you're looking for an email marketing platform that's simple, efficient, and backed by a company with values, I'd definitely recommend EmailOctopus.

2026年7月9日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thank you for such a thoughtful review Matteo! It's really nice to hear the migration itself went smoothly, that's usually the bit people dread most, so it's great that it wasn't the ordeal it can be elsewhere. And thank you for calling out the ocean conservation side too, that one matters a lot to us as a team, it's not just a line on our website. Welcome aboard – we're here if you need anything along the way! 🐙

5つ星のうち5の評価

I love this platform which I use for…

I love this platform which I use for the theatre. It’s not just the features and easy of sending out campaigns but the integration and service support is exceptional - an expert set of eyes making sure all is well especially when I change something in a connected system and don’t spot the subtle impact in our member automations. Highly recommended.

2026年7月9日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thanks so much, Alan! That "expert set of eyes" bit really stood out to me. Automations can be quietly fragile when something upstream changes, so it's great that the team was able to catch those subtle knock-on effects before they turn into a bigger problem for your members. That's exactly the kind of support we want people to feel they have. 💜 Really glad EmailOctopus is working well for the theatre, and thanks for the recommendation.

5つ星のうち5の評価

I've come back to email octopus after…

I've come back to email octopus after trying Substack for a while and just have to say that the customer support is so good. I notice that they didn't do polls and thought I would ask about this. I got a really quick and detailed reply about how I could add a poll to my newsletter. Even though email octopus don't do polls (at the moment, although they said they would send a feature request), I was able to get one setup and added to my newsletter within 15mins. I've been a free subscriber on there for a while, but I really like this company and will now be a paid subscriber. The support is great, and their product is easy to use.

2026年7月4日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thank you so much for this – really glad you found a way to use polls in your emails. That's exactly the kind of support we want to be known for: not just "we don't do that," but actually sitting down and figuring out a way to get you there. And thanks for flagging it as a feature request too – hopefully polls are a proper built-in thing one day rather than a clever workaround. Thanks for recommending and supporting us – it means a lot. Glad to have you with us. 💜

5つ星のうち5の評価

The support I received from the Mail…

The support I received from the Mail Octopus chat team was outstanding. They responded quickly, explained everything clearly, and were patient throughout the troubleshooting process.

What impressed me most was their willingness to stay engaged, investigate the issue thoroughly, and provide practical guidance at each step. Even when the problem required checking information outside their platform, they remained helpful and professional.

Excellent customer service can make all the difference, and the Mail Octopus support team certainly delivered. Thank you for your prompt assistance and commitment to helping resolve the issue.

2026年7月3日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thanks for such a lovely review, John! 💜

5つ星のうち5の評価

Perhaps the best value in the business…

Perhaps the best value in the business and that includes customer service. Both AI AND Human support is top knotch.
If Trust Pilot ever adds a 6th star to their ratings it will be because of companies like EmailOctopus!

2026年7月2日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Ha, we'll take that as a personal challenge to Trustpilot. ;) Really glad the value's coming through on both fronts, human and AI. We've put a lot of care into making sure the AI side actually helps rather than just deflects, so it's great to hear that's landing. Thanks for the kind words and for being a great customer to work with. 💜

5つ星のうち5の評価

Simple and easy interface to use

Simple and easy interface to use. Good designs. Even artists or creatives who are not digital savvy will find it easy to handle.

2026年6月27日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thanks so much for recommending us. We're really proud that EmailOctopus works for everyone – whether you're super comfortable with tech or just getting started. Glad the design makes it feel approachable and straightforward, too. Happy emailing!

5つ星のうち5の評価

Fast accessible support.

I have received extremely fast (less than 1hr), very accurate support on all issues. They have been proactive on saving m my charity money. I could not recommend them more. The team are super friendly and they don’t hide behind AI robots.

The tools are very simple to use to get great results.

The api provides for anything extra you might want.

I have used this service for many years.

2026年6月24日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thank you so much for this, Jonathan! 💜 We're glad we've been able to help your charity make some savings – every dollar counts! Really grateful for your years of loyalty and trust, and for appreciating that we're actual people on the other end. You know where to find us if you need anything ;)

5つ星のうち5の評価

Great Customer Service, Easy Platform

Email Octopus has been great for someone new to email marketing. Their FAQ data base page is helpful with good information. Their customer service team is also super great and has personally followed up with me to ensure I found a solution to my problem.

2026年6月18日
自発的なレビュー
EmailOctopus ロゴ

EmailOctopus からの回答

Thank you so much for taking the time to share your experience! We're thrilled EmailOctopus has been a welcoming entry point into email marketing for you. We love getting to know our customers and making sure you succeed – that personal follow-up is just how we work. Really appreciate your kind words 💜

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