Embark ロゎ
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Embark レビュヌ 520

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TrustScore 5段階評䟡の4

3.9

ファむナンシャル プランナヌ
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち1の評䟡

They won't give you any bonus they claim to sign up, they won't return emails, phone back, and won't allow a return of contributions, stay far away from this company! Their reply under this is a f... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I don’t typically call, but Jenina was absolutely amazing. She was attentive, patient, and truly listened to everything I had to say. She addressed each of my requests one by one and ensured they wer... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Embark is a scam finance company. We asked them to transfer our daughter's RRSP since early 2024 to another bank and its now June 2025 still no transfer has been made. They have given us every runa... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great first experience thanks to Brahim Just got started with Embark today, and I have to say — Brahim made the process way easier than I expected. Super friendly, clear, and genuinely cared about... もっず芋る

䌁業が回答したした

䌁業情報

  1. ファむナンシャル プランナヌ

圓該䌁業による蚘述

Embark is Canada’s education savings and planning company. We aim to empower families and students, giving them the tools, technology and advice they need to navigate their post-secondary journey and build a registered education savings plan that's right for them. With over $6.4 billion in assets under management, the company manages over 600,000 RESPs for Canadians nationwide and is expected to help approximately 116,000 students through post-secondary school this year.

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3.9

ほが満足

TrustScore 5段階評䟡の4

520件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

great service...

I had an excellent experience with Ruman Manchanda. she was incredibly helpful and patient while helping me set up an RESP account for my daughter. she explained everything clearly, answered all my questions, and made the whole process smooth and stress-free. I really appreciate her professionalism and friendly attitude — highly recommend.

2025幎10月19日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

We are so happy Ruman was able to guide you through setting up your RESP - thank you for taking the team to share your experience!

5぀星のうち5の評䟡

Stella was very helpful

Stella was very helpful, explained me everything an easy way.
Very interesting for kids and parents i recommand

2025幎10月23日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Thank you for leaving a review - we are so glad you had a positive experience with Stella!

5぀星のうち1の評䟡

Scam company

When Embark acquired knowledge First Financial, we decided to transfer our daughters RESP to our bank. We started this process about 10 months ago. Embark keep using delay tactics, wrong documents, ignoring calls to prevent the transfer.

I have been in contact with your organization so has my bank but we just get stalled. Can you give me a contact to call?

2025幎10月8日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Hello David. Thank you for reaching out. We completely understand your frustration regarding the delay, and we truly apologize for any inconvenience caused. Please note that our standard processing time for transfer-out requests is 45 business days, provided that we receive all required forms completed accurately. However, if any of the submitted forms are incomplete or incorrect, it may cause delays, as we must wait for the correct documentation before proceeding. If you would like to provide your contact details, then we can have someone get in touch with you to help assist you more efficiently,

5぀星のうち5の評䟡

Palak

I talked to Palak and she was the best 👍❀

2025幎10月7日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

That's great - thanks for sharing your experience!

5぀星のうち5の評䟡

I huge thank you to Brahim Titafi for


I huge thank you to Brahim Titafi for helping me with my child’s RESP. He was really knowledgeable and I was satisfied with his work

2025幎10月7日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Thank you for sharing! We are so glad that Brahim was able to provide you with guidance and assist with your child's RESP.

5぀星のうち5の評䟡

Brahim was very friendly

Brahim was very friendly, helped me with everything I needed and answered all of my questions accordingly. He was great to work with!

2025幎10月3日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Thank you so much for your kind words! I’m really glad Brahim was able to help and make your experience a great one. We’ll be sure to pass on your feedback. If you need anything else, feel free to reach out!

5぀星のうち1の評䟡

J’ai été confronté à changer mon REEE


J’ai été confronté à changer mon REEE pour un REEI du au diagnostic de ma fille pour me rendre Compte quand la personne m’a expliqué cette compagnie m’a jamais parler des frais pris au début 4750$ avant même de cotiser pour ma fille
.. il ont pris chaque mois un montant que j’étais au courant pour la Gestion mais jamais un Montant proche de 5000$ pour l’ouverture du Compte!!!!
Résultat ma fille a perdue plus de 5000$ car la femme n’a parlé de ce frais jamais je l’aurais inscrit à ce régime avoir sus cette donner au début!!!!!!!!!

2025幎9月26日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Nous sommes désolés d’apprendre que votre expérience avec notre entreprise n’a pas été à la hauteur de vos attentes. Il est vrai que certains de nos anciens régimes comportaient une structure de frais initiaux. Cependant, sur la durée moyenne d’un régime enregistré d’épargne-études (REEE), cela représentait l’équivalent d’un ratio de frais de gestion d’environ 2,0 %. Aujourd’hui, notre régime Étudiant Embark applique un ratio de frais de gestion fixe de 1,65 %, sans aucuns frais d’adhésion initiaux. Nous sommes convaincus que cette structure de frais est trÚs compétitive sur le marché. Notre stratégie de placement est conçue pour évoluer avec l’âge de votre enfant. Au début, lorsque l’horizon de placement est long, nous privilégions les actions afin de maximiser la croissance de votre épargne. À mesure que votre enfant grandit, la stratégie devient progressivement plus prudente afin de protéger les sommes accumulées. Contrairement aux placements autogérés, souvent perçus comme plus rentables en apparence, notre approche vise à offrir une solution clé en main. Elle vous évite le suivi constant des marchés, la gestion active de vos placements et les démarches pour maximiser les subventions gouvernementales. De plus, vos fonds sont gérés par des professionnels qualifiés, ce qui vous assure une tranquillité d’esprit. Nous restons à votre disposition pour toute question ou pour discuter de votre situation particuliÚre.

5぀星のうち5の評䟡

Professional

Focus, experience and knowledge

2025幎9月24日
Embark ロゎ

Embark からの回答

Thank you so much for your kind words! We're so glad our team's focus, experience, and knowledge made a difference. We're always here to help you on your education journey! 🎓

5぀星のうち1の評䟡

Use yourown bank

Use yourown bank. They take fees for everything. When I requested to transfer out, I was told it takes 45 business days to transfer funds. Holding the funds hostage essentially. Nothing in the world take 45 days to transfer.

2025幎9月23日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Hello Allan Murphy, thank you for your feedback. We have always been transparent about the fees associated with a plan. They are mentioned in the prospectus at the time of sale and on our website. The 45 business days is to ensure that all outstanding funds are applied to the plan before transfer, i.e. grants, income earned, and depending on the plan rebate earned for that period. The time frame also gives time for the receiving company, if there are any errors, to correct and resubmit so that the transfer out can be completed in a timely manner. If you have any further questions then please let us know and we will be happy to assist you.

5぀星のうち3の評䟡

I don't like that they need a photo ID


I don't like that they need a photo ID to be able to activate your account on line

2025幎9月22日
Embark ロゎ

Embark からの回答

Hello RC, thank you for your feedback! Please be advised that our system requires an ID scan as part of the activation process for security purposes. This step is in place to ensure that the account is being activated by the rightful owner, helping to prevent unauthorized access and protect against fraud. The process is fully compliant with our privacy policies and applicable data protection laws, and your information is handled with the highest level of security and confidentiality.

5぀星のうち5の評䟡

Sacrifice gratifiant

Je ne regrette pas d avoir investi autant d'argent pour mon fils aîné. Il est trÚs heureux.

2025幎9月18日
Embark ロゎ

Embark からの回答

Bonjour Patricia, merci pour votre retour positif, et nous lui souhaitons tout le meilleur dans ses études!

5぀星のうち5の評䟡

Excellent Customer Service

Milad was very helpful in setting up my son's plan. He made sure that I understood everything I was doing.

2025幎9月12日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Thank you for the kind words! 😊 We're so glad Milad was able to support you and ensure everything was clear along the way. Welcome to the Embark family — we’re excited to be part of your son’s future! 💙

5぀星のうち5の評䟡

Milad Yusufzay Was great he answered my


Milad Yusufzay Was great he answered my all questions and help me to set up the account and everything.

2025幎9月10日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

We're so glad to hear that Milad Yusufzay was able to assist you! 😊 It's great to know he answered all your questions and helped set everything up smoothly. Thank you for sharing your experience with us! If you need anything else, don't hesitate to reach out.

5぀星のうち5の評䟡

Erika was very professional and


Erika was very professional and explanatory with every detail in regards to opening my RESP.

2025幎9月5日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Thank you so much for your kind words! We're thrilled to hear that Erika provided such a helpful and professional experience while setting up your RESP. We'll be sure to pass along your feedback to her — it's always great to see our team making a positive impact! If you have any other questions along the way, we're here to help!

5぀星のうち2の評䟡

I had a misfortune of becoming


I had a misfortune of becoming (unbeknownst to me) an Embark customer. It will be finally over soon, if I manage to extract the last bit of my own money from them. Yet, I'll never get back the endless hours of submitting/resubmitting information to Embark because all records related to my 3 RESP accounts were thoroughly confused. Embark's main concern seem to be to sell more services to stressed our parents. Watch out, for unnecessary fees and products you don't want - like more life insurance. Customer support people have been always very nice but mostly powerless to resolve actual customer's issues. In the end, the financial returns on the funds "managed" by Embark were low, and not at all what was conveyed when we signed up with the original company, Allianz.

2025幎9月1日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Hello VL, thank you for your feedback. We are sorry to hear that you are not happy with the return on your investment. The estimated amount that you were told at the time of purchase was based on past performance and was not a guarantee of future results. Since the projection was at a point in time and assumed many factors which were beyond our control and contained hypothetical data, as well as was based on a number of assumptions that could not be predicted, then the information provided on the Illustration could not be used to predict future outcomes.

5぀星のうち1の評䟡

Horrible All-Round

Horrible, all around.

This company has been switched numerous times, most recently Knowledge First Financial. During the merge, my accounts were split into 5 accounts (from 4). My initial request this week was to condense this into one, under a family plan. Customer service = useless. All they do is arrange a callback. Well, when you arrange a callback between 5pm and 8pm, it doesn't happen as the senior folks only work until 5pm. After multiple calls in one week, 2 follow ups not being done during the requested hours, I now want to know how to move funds out of Embark. But, guess what, only senior folks can do that and you can't talk to them anyways. Patrner this will a very low rate of return on investment (less than half the average year, plus a couple years it lost money) equals a recipe for disaster. DON"T DO IT!

2025幎9月2日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. It helps us identify areas where we can improve the support we provide to our customers.

We regret to hear that you’ve decided to leave us and would love the opportunity to connect with you directly to resolve the issues you’ve encountered. Unfortunately, we’re unable to investigate further based on your username alone.

You may file a formal complaint through our We're Here to Listen - Make a Complaint with Embark, or you can contact us during our regular business hours and request to speak with our Customer Care Department.

Thank you again for your feedback.

5぀星のうち1の評䟡

Pire compagnie de Reee

Pire compagnie dont service a la clientÚle (PARLER) a un humain est littéralement un cauchemar. Demande de transfert pour quitter Embark fait depuis 6mois a les tallonner/appeler sans réponses demander pourquoi c’est si long. Des explications pour étirer les délais. Demande de plus 6 mois signature invalide faut recommencer la demande de transfert. Je suis toujours en attente du transfert du Reee de mon fils.

Si vous chercher un service client non rejoignable par téléphone, des demandes qui aboutissent pas et dans un délais ridicule vous êtes a la bonne place.

Je vous recommande pas cet investissement.

2025幎3月6日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Bonjour M. Michel Tardif, nous vous présentons nos excuses pour l'expérience que vous avez vécue avec notre entreprise. Nous avons tenté de vous joindre, mais sans succÚs. Votre dossier a été transmis à un échelon supérieur et nous vous contacterons aujourd'hui.

5぀星のうち1の評䟡

Since October last year

Since October last year, I have been trying to contact this company just to update my address and mobile number because I couldn’t log into my account. I’ve tried emailing and calling, spending a lot of time with no response. It wasn’t until last Friday, August 22, that someone finally contacted me, informing me that my account had been deactivated without any prior notice. They promised a response by Monday, but as of now, August 25 evening, I still haven’t received any updates, and I’m still unable to log into my account. Be cautious of this company—potential scammers.

2025幎8月22日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Dear Eva, thank you for your feedback and our sincere apologies for the inconvenience. You should receive an email shortly regarding your issue so we can assist you the best.

5぀星のうち5の評䟡

Milad is very knowledgeable

Milad is very knowledgeable, he explained everything clearly and professionally. He is very pleasant to talk to. Thank you Milad

2025幎8月25日
自発的なレビュヌ
Embark ロゎ

Embark からの回答

Thank you for sharing your kind words about Milad. We’re glad to hear he was able to provide clear and professional support. We’ll be sure to pass along your appreciation.

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