Ember Technologies レビュー 

I have been patient and painfully endured their products for over three years. When the first set failed, I bought another set. (shame on me) The charging bases have an inherent design fault with their contact system. They use a poorly designed spring loaded contact that typically fails after a few months of use.

The cups, when new, work well and keep your beverage warm for an adequate period of time. What I have experienced with six of their cups is the enamel lining deteriorated , making a cup unusable. With the most recently purchased cups, we purposefully only ever used plastic spoons to stir, and yet we had the same result. The enamel coating on the bottom inside of the cup deteriorates and is faulty.

When Contacting customer service, their bot response was to send pictures, serial numbers, date purchased, and a phone number to be contacted. Abiding to their requirements, led to another email from them basically dismissing my complaint.

I’m done with this company. Their customer service is horrible. The design of their cup is quite questionable. Avoid this product.

There are several other products on the market that are highly rated that are actually less expensive. I highly suggest for you to Do your research before purchasing.

While it worked it was a fantastic product, but soon the enamel started to flake off and despite promising to replace my cup I waited for 3 months for nothing. Just got AI written responses and false information about my cup being on "back order". The cup was freely available to purchase from both the UK and US stores the entire time.

What makes it worse is that I never expected to get a replacement, but they offered it to me, got my hopes up and then never delivered.

TL;DR - great product, awful customer service.

A comple scam of a company. I received a black mug2 for Christmas. Really enjoyed using it until it suddenly stopped turning on in April. I reached out to the customer service who initially responded asking for some extra details and photos (which I provided). Radio silance since. I've emailed repeatedly, tried messaging on Facebook, no response other that automated 'we're experiencing hight volumes of messages'. It's not August and I have to been able to use my mug in 4 months with no help from Ember in sight. Avoid at all cost, not worth the money.

After 1.5 years of using the mug a few times per week, the coating chipped in multiple spots. Additionally, the mug cracked causing it to leak. This is after less than daily use, careful handling, and washing gently with soap and gentle sponge after every use. The quality is poor for the price. Contacted customer service and was offered $20 off on a new mug. I will not be repurchasing.

I was given my copper coloured ember mugs as a gift. I've loved it. But in February the handle started to come away from the mug. It hasn't come off completely but is unstable and unsafe to use with hot liquid inside. I have tried contacting Ember via Facebook messenger support from February until 1st April. Since then by email. I have 3 times had a 'we are currently experiencing high call volumes' message but no more. Today i had another one. i have never known anything so appalling, especially considering how expensive the mugs are. Over 6 months and I am no nearer to getting any sort of resolution.
I loved my mug, but have no faith in purchasing a replacement due entirely to their non existent customer support.

After about a month, the mug started delaminating. Customer service got back to me immediately and then told me they would replace the faulty product and to send my address. I responded and they then never reached back out. I have followed up 4 additional times including putting in a new inquiry but nobody will respond to me.

I was given an ember smart travel mug for Christmas. After 4 months the lid broke rendering the mug unusable for its purpose. I contacted customer support who said a new lid would be sent out but that this is currently out of stock. Two months and several emails down the line, I am still without a usable mug or refund for this very expensive mug which is still under warranty. Please spend your money elsewhere.

Utterly appalling, still waiting for a replacement lid 3.5 months down the line after numerous emails and discussions. This very expensive cup, still under warranty is unusable. Poor design, poor customer service, and a poorly run company. DO NOT BUY!!!

The charging plate failed within 6 months of purchase. I have sent multiple emails over the last 2 weeks and no reply. Very frustrating service and customer support. I would definitely not recommend purchasing any of these products.

Dont buy!!
Yes the mug keeps the drink hot but in less than 6 months the coating started coming off and then, god knows, what toxic metal you will be having with your drink. Emailed customer service, was promised a replacement. That was over a month ago. Tracking says it was never shipped. I kept chasing, asking for it to be forwarded to a manager if necessary and then they just stopped responding.
I gave up.
Bad product and bad customer service. Waste of (a lot of) money :(!!

Sold me used mug and are not answering emails.

Serious Quality & Safety Concerns Disappointed with Ember Mug

I purchased an Ember Mug and treated it with great care, but was very disappointed to find that the interior coating began chipping and flaking off over time. This raises serious concerns for me about potential toxin exposure, as I may have unknowingly ingested harmful materials.

I reached out to the company with hopes of a responsible resolution specifically requesting a replacement mug made of stainless steel or another safer, more durable material. Instead, I was offered only $32 toward the purchase of another expensive mug that could very well chip again.

This response felt inadequate and dismissive, especially given the potential health risks. TOXIN ALERT: I urge others to think twice before purchasing an Ember Mug until these issues are properly addressed. Product safety and customer health should be the top priority.

I emailed quite a few times before they replied as I had issues with the mug my daughter bought me for Christmas. I got a confirmation email to say they had shipped on 29th April and would take 3-5 business days for delivery. I’m still waiting and they have actually taken the order off the system. You couldn’t make this up.
Would never and would tell anyone not to buy any product from Ember Technologies

I've purchased several Ember mugs over the last 2 years and really liked the mug and how it kept my tea hot for a long period of time. But inevitably, as with any technology driven product, you will run into issues and when that happens, their customer support is frustratingly slow to respond. I ran into an issue with the charging coaster. It took their customer support 2 weeks just to get back to me and request serial number and photos, and after quickly providing that information to them, it took another two weeks for them to request the same information from me again and finally a month after that for them to offer to send a replacement coaster. It's really a shame that Ember doesn't seem to understand the importance of providing great customer support especially considering the price point for their products. They have forever lost a loyal customer in me, as I will never purchase another Ember product if I can't count on timely, effective responses from Customer Service.

I received a sage green Ember 2 for Xmas, and after not even 4 months of light use, the mug has stopped charging. I suspect it has something to do with the pins on the charging base not connecting. I've submitted a support request and attempted to follow up several times over the last month and a half, and I've gotten no response. Also tried sending a message on their Facebook page, and received no response. The mug was great while it lasted, but quite frankly for the price point they're charging for these mugs, it shouldn't be breaking after a few months, and their customer service should be ON TOP of every request. I'm extremely disappointed, and I wouldn't recommend anyone order from them.

I got the black and white Ember mug , The white one inside first showing the coating bubble up ,the white one Flake , I don't know what I have been drinking. They said those chemical coating is harmless! They ask me to give it my address and the serial number, and Haven't heard from them for months, I followed up and the email got ignored. Went on social media,, still no response, now it has been 5 months. Anyway , I don't understand why they would say the plastic coating is safe, anyway , The peeling got worst , and I just Trash it, going back to old school mug, Guess is better for me , less EMF.

Quite unbelievable how this gets so many great reviews online as a technology, but yet the underlying customer service is so bad.

I bought the 10oz mug and, after using it for a few weeks, decided I wished I'd gotten the 14oz mug instead. I tried to use their online return service to initiate a return, but it doesn't work for orders outside the US, so I had to email customer service. After chasing them a few times, I finally received a response three weeks later, asking me to ship the mug back to the US at my own expense (GBP 15) and send them the tracking number, and then they would refund me.

After reading all these other reviews about how bad the returns process is, I have decided to just keep the 10oz. I am very disappointed in this company and would not buy from them again.

Purchased x2 ember mugs but unfortunately needed to return. I followed the instructions on the website to do this. 1 week later and still do not have an RMA or return address. It's illegal in the UK to not allow me to return. The only option I have is to initiate a charge back, looks like I'll be getting my mugs for free. I encourage anyone else to use the charge back function if having issues.
Update, 17 days since contacting regarding a return and still no response. I will be reporting this company for illegal trading practices.

Coaster for my Ember Mug failed after less than 3 months of use (same issue as hundreds of other owners with charging pins becoming inaccessible, so it is clearly a design fault). Customer service is unresponsive. Very disappointed. Would not recommend this product or company.

2 MUGS FAILED! (IN LESS THAN 1 YEAR EACH)

First of all, it takes a very long time for their customer service team to respond and make you jump through hoops. It took 3 weeks and about 6 emails on my part to get a response. My first mug battery failed and they made me go through a TON of troubleshooting and then still didn't replace it, said it was 1 mo outside the warranty etc.

Second mug, the enameled paint on the inside started peeling :( I only use it once per day and am very careful with my things. Finally they offered to replace the mug, but I didn't want one that was painted again and asked to get a black ceramic one instead... nope, they will only replace the mug, not the base, so my $150 mug would be mismatched. For the price of their items, it's ridiculous they don't stand by them or have better support. This will be my last try with Ember and seeing all the similar reviews here, I wish I never would have bought one. Someone will surely come out with a superior product eventually and they will lose their customers. :( I would have bought one of these for my mom, seems like a great gift, but not with all these quality issues.