Ember Technologies レビュー 

There is clearly a design issue with the lid as so many people are complaining and mine lasted only just over a week, before it was broken.

For such an extremely expensive product I would have expected the lid to be made from something other than cheap china plastic!.

If it was metal I think the problem would be resolved and for the money the lid lets the whole product down. So extremely disappointing and I DO NOT RECOMMEND purchasing until they fix the lid issue, which according to the reviews is the only major issue they have.

I am very pleased with the Mug2 itself and it performs as stated, so very pleased with that aspect. That being said, my customer service experience was excellent.

They were slow off the mark and I thought I was going to have a problem, but they asked for photographs, but responded very quickly and replaced the lid, which arrived in 5 days, which from the pacific coast of the USA to the UK I thought was excellent, so it has partially made up for my broken lid experience. I just hope it last longer than the first.

One other thing I was extremely disappointed in was I wrote a review on their website and they changed it to suite them taking out the negatives about the lid and changing my star rating, that is just DISHONEST and have to ask can you trust a company that does this? I certainly do not and in fact I call it corrupt, manipulating customer reviews.

After 2 weeks of waiting still no coffee mug.

Lid broke after 2 weeks. I then emailed CS for advice on how we could fix it, and am still waiting two weeks later. Have sent a reminder to them, but to no avail. What is wrong with losing customers that love the product just because they cannot get their act together?

They Have Given Up

My Ember has been a disaster from when I got it over a year ago. They had to replace charging plates (twice) because the charging pins were faulty. The replacements took weeks and weeks to arrive on both occasions.

The connectivity is awful - you'll spend more time fiddling with the app than drinking coffee. It will tell you that it's empty when it's not, it will tell you that that cup can't be found - it will tell you to reset, etc, etc, etc - by the time you have managed to get the thing working, your coffee will be cold and any pleasure you would have in drinking the cup in the first place will replaced by frustration.

Ember takes all the good out of drinking coffee.

I could actually live with all of the above, but now the the internal coating on the cup has started to peel away. I contacted support, not to ask for a replacement, but simply to ask if the thing was safe. Who knows that sort of chemicals are in the coating or indeed in whatever the cup is made from. Potentially a danger to health.

No response, followed up with a reminder a few days later and still no response.

In short - massively overpriced, poor build quality, awful software and potentially hazardous to your health.

Ember takes all the good out of a cup of coffee - my advice is to save yourself the $$$ and stick to a normal cup.

Got the Ember Mug as Xmas present and really like the idea of it. The mug works and keeps my tea at the desired temperature.

Unfortunately I always receive a small electric shock when touching the mug while it's on its charging plate.

2 weeks ago, I contacted their support but never got a response. The company behind seems to have no customer support.

I ordered the travel mug looks good when
I Ordered it took my home bc address but I couldn’t update to my parcel locker? I emailed minutes later to support now the mugs been mmm sent to
My home address bloody pathetic as I sent email changing address I’m
Hardly home and now will get stuffed around by couriers? This mug better be good the company procedures suck?

Got the mug today very nice but had to be stuffed around with the address thing? i wasn't home and i was afraid they would leave and get stolen so i redirected so whats out with this mob when you put address details in?

I love my mug. A must have for anyone who works at a desk

This company is soo complicated and they don't give a sh..t about there customers!

First I wanna get my girl a ceramic mug for the valentine , but thanks to all reviews , I realized it was a bad idea as the product has a coating problems .

So I decided to get the travel mug , I asked them if they can remove the price as it a gift and would be delivered directly to my girl , they said it wasn't possible!!!!
Finally I decided to deliver it to my house then forward it to her to take out the price !
I made the order, and I went to sleep , the next day no email , no tracking info , I checked the website !
And I found that the order was cancelled.
I sent them an email an 8 hours later no response!
I tried the chat , and they was there ! Before you buy they respond in a minute ! But after they don t .
They said that the system was confused about my location ( why a fu.... website would track my location ) !!! They said the system affect you electrical plug ( Eu/Us ) according to you ip location even if the delivery address is located in the US !

Anyway bottom of the line , these guys don t give a sh...t about the customer!

Excellent products - Rechargeable coffee mugs that keep your coffee warm at the preselected temperature. Selected Time Magazine Invention of the Year 2017

Had one cup that was not charging properly. Received a replacement to my address in Europe. Excellent support.