EM MOTO S.r.l. レビュー 

I'm in Canada, and ordered a Neotech 3 helmet from EM-Moto. The price was a significant savings even after paying my local Canada Post for duties and their reasonable handling charge. Shipping from EM-Moto was free, which was surprising! It took just under a month to receive the item after ordering/paying for it. I admit I was nervous, given the lack of details regarding where the order was with regards to processing and shipping, but I'm happy to say it all worked out. Took almost 3 weeks for the item to go from "processing" to "shipped", then another week to show up.

I ordered an exhaust from this company over 15 days ago and still haven’t received it. Initially, I got a generic email saying my order was being processed, but now I’m only receiving automated replies with no real updates. No tracking number, no delivery date, just empty promises. I’ve requested an update and warned I’d seek a refund if it’s not delivered by Friday, but there’s been no meaningful response. Terrible customer service and unreliable delivery—avoid this company!

I ordered from Australia, and an order was shipped and delivered as instructed when I purchase very happy with the result

Buongiorno a tutti, venditore molto gentile, affidabile, competente e ti sa aiutare in caso di dubbi sull’acquisto. Nel mio caso, spedizione velocissima. Grazie mille.

Tantissima disponibilità e competenza, altri siti di altre aziende mi hanno trattato come pezza da piedi, rispondevano tardi, poco esaustivi, finalmente qualcuno che si è dedicato con professionalità, sembra banale ma non lo è

I ordered a Givi V47NNT top box from Australia on 13 June and it was delivered on 19 June. The transaction was seamless and the email communication was great. I can't recommend EM-MOTO highly enough.

Scammed by EM Moto. Purchased an Akrapovic exhaust. It's been over a month, and Emanuale (customer service and most likely the owner, i.e. "EM" Moto) has now stopped responding to my request for an update.

Update: After 5 days of no replies from Emanuele, I opened a case with the Polizia Postale (email: commissariatodips at pecps.poliziadistato.it) and notified him I had done so. He responded within the next couple of hours and provided a refund. For those stuck in the same situation, I suggest doing the same.

I ordered a helmet and had it ship to the USA. There was an issue and for some reason it was returned to Italy. Then they fixed the address issue and I got it a week later. Riccardo was helping me with the issue from start to finish and was a great help. He kept his cool and was very professional and helpful. Thank you EM Moto and Riccardo for your great service.

J’ai commandé un échappement Akrapovic z750 depuis le 28/04/2025 jusqu’à maintenant le 22/05/2025 j’ai pas encore reçu commande trop tardive

Commande passé le 18 avril 2025 pour un kit dynojet stage 3, après de retard plus de nouvelle,quelqu'un de chez EMMOTO peut il me renseigne [#CBM-793-23117] Commande numéro 3000020079 ([#CBM-793-23117] Commande numéro 3000020079) merci

Quiero aclarar que finalmente me llegó el casco tras 5 meses de espera y me llegó el caso que había pedido en perfecto estado. Como "compensación" por la tardanza me enviaron también un regalo.

I bought a Shoei Neotec 3 helmet and the Sena comms to go with it. They put it in the post straight away. Unfortunately the Italian Mail, like the Royal Mail, sat on it in Milan for two weeks but it got through and was delivered in the end. The staff were very helpful. I would certainly buy from them in the future.

Dear all
A great product, the Sohei Neotec3 with the Communication System from SENA SRL3 has arrived in perfect condition and within the proposed delivery time. Implementation process of the SRL3 was a bit tricky. The sound Quality is way better than SRL2.
Regards Markus

Great responsive company to do business with. Always quickly responsive and helpful. Multiple shopping experiences and values have also been great. Had a warranty issue which was taken care of with great responses back to me. Highly recommend doing business with them

Merci à EM Moto de m avoir permis un prix attractif pour mes nouveaux échappements ! Le délai fut plutôt long, délai dû au fabricant, mais le site disait pourtant en stock. Mais à part cette génance, EM Moto a tjs répondu à mes questions et je suis satisfait de mon achat !

great store, wrote to the guys that I want to buy a helmet by mail, they responded in half an hour, although there is still no response from other well-known European stores (a month has passed). They helped me figure out the delivery address since I don’t understand Italian addresses. They sent it very quickly! Their price at the time of purchase was the best in Europe!

Le prix vous ne trouverez pas moins chère ailleurs .la qualité du collecteur akrapovic d'échappement bmw titane est remarquable.la livraison gratuite et pour mon compte personnel très rapide.pour le délai comté 22 jours ouvrables.je soutien EM MOTO pour leur professionnalisme Mr petit Fabrice

I ordered an exhaust system for my motorcycle was I bit late cause the manufacturer was with lots of orders
Emanuele was always there to answer my mails and the answer right and fast
Thank you! Very good service customer
I recommend to buy from E moto!!

I ordered two helmets and one doesnt fit. Idk why. Both same Size. Riccardo helped me out of the situation and i could send back the helmet which doesnt fit. Thank you EM Moto, thank you Riccardo