Bought the Emma mattress 3 years ago and after having it a few months I noticed the shape of my sleeping position has been in printed. Swapped the head to feet and slept fine again but then the same i... もっと見る
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I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what w... もっと見る
企業が回答しました
Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these th... もっと見る
Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Ki... もっと見る
企業が回答しました
企業情報
Emma Sleep NZ について
当該企業による記述
Emma Sleep® is the leading D2C bed-in-a-box brand in the world. After being name Europe’s fastest-growing tech-start-up, we have been working hard on expanding our product portfolio growing our team of experts to provide our customers with the best sleep experience.
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
連絡先
Auckland, ニュージーランド
- support@emma-sleep.co.nz
- emma-sleep.co.nz
3.8
ほぼ満足
722件のレビュー
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Mattress topper Great product..very comfy
Great product..very comfy! Love that you can flip it over to make it slow or firm. Quick delivery.
Overall very happy.
2022年11月9日
Emma Sleep NZ からの回答
Hello Abbey. We're happy to hear that you have been enjoying your new Emma Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
love my pillow and mattress topper!
2022年11月20日
Emma Sleep NZ からの回答
Hello Chris, we are happy to hear that you have been enjoying your new Emma products. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Impressed.
As I am a stomach sleeper much to my surprise the Emma comfort bed has worked wonders for my back and hips. Only been using it for last 2 weeks and omg I'm impressed. This was my last resort after going through $$$ on high end mattresses only to be left disappointed and in pain. Not anymore. Well done Emma team
2022年11月29日
Emma Sleep NZ からの回答
Hello Karen, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type and we're glad to hear that it eases your body pain. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Got sore back now
I have had this mattress for about one year and it starts to sink. My weight is only 51kg, I have a sore lower back every morning when I wake up. I can even feel the mattress is uneven when I lie down and all the weight is on my lower back.
2022年11月28日
Emma Sleep NZ からの回答
Hi Olivia. We're sorry to hear that the mattress you received seems to be faulty. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the quality of the mattress and we may be able to check for a solution. Please let us know if we may be able to do anything more for you.
Fast delivery and an amazing mattress
2022年11月22日
Emma Sleep NZ からの回答
Hello Kim, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Emma Sleep NZ からの回答
Hello Nic, we are happy to hear that you have been enjoying your new Emma product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Simply great
Arrived on time. Mattress was easy to setup. After the first night using, I have already fallen in love with my new mattress!
2022年11月12日
Emma Sleep NZ からの回答
Hello Caleb, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Emma Sleep NZ からの回答
Hello John, we are happy to hear that you have been enjoying your new Emma product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Nice and comfortable
2022年11月22日
Emma Sleep NZ からの回答
Hello Kelly, we are happy to hear that you have been enjoying your new Emma product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Still early days but so far am sleeping…
Still early days but so far am sleeping worse and waking up with really sore hips and neck, almost to the extent I struggle moving.
But persevering and hoping will get better with a bit more use.
2022年11月18日
Emma Sleep NZ からの回答
Hi Megan. We're sorry to hear about the discomfort you had. Normally it takes around 4-6 weeks to get used to sleeping on a new mattress, especially if there is a vast difference in firmness between your old one and your current one. Your body might require some more time to adapt to the new level of support, especially if you have been using your previous one for a long time. We would kindly ask if you could give the mattress some more time. You may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you.
Emma Sleep NZ からの回答
Hello Rachel, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy
Back pains gone.
At first I thought I had made a horrible mistake. The first night we had my 6mnth old memory foam topper on top and woke up feeling sore. I thought it was too firm. 2nd night I took the topper off and thought I would give the mattress a chance to what it was designed to do with out interference. After the 3rd night I woke up with no more back pain! I had slept a full night and my husband no longer keeps me awake with his snoring or restless turning all night- its fixed his issues too. If he still has restless legs the shaking doesn’t constantly wake me any more! A week later and my sleep tracker is showing I am getting the best sleep I have ever had and I realise now that my old mattress was far too soft and was the reason behind all my back issues. I brought it on special and I was very pleased with the price. Easy hassle free delivery and was simple to set up.
2022年11月16日
Emma Sleep NZ からの回答
Hi Amy. We're glad to hear that you're satisfied with the mattress. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time!
Emma Sleep NZ からの回答
Hi EunJung. We're glad to hear that you're satisfied with the mattress. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time!
Emma Sleep NZ からの回答
Hi Andrea. We're happy to hear that you have been enjoying your Emma Pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Great delivery and communication
2022年11月14日
Emma Sleep NZ からの回答
Hi Johanne. We're glad to hear that you're satisfied with our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time!
Amazing pillow
Amazing pillow, helped with me painful shoulders and neck. Easy to adjust to your preferred height.
2022年11月22日
Emma Sleep NZ からの回答
Hi B. P. We're happy to hear that you have been enjoying your new Emma Pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
An awesome mattress topper :)
I love my new Emma mattress topper. I did a fair bit of research before I decided on the topper that might be best suited to my needs, and this hasn’t disappointed. It’s firm, but also so comfortable, so is supportive with no muscle aches as a result of the additional ‘softness’ of the mattress. My new topper is a big hit with me - I absolutely love it!
2022年11月22日
Emma Sleep NZ からの回答
Hi Nicki. We're happy to hear that you have been enjoying your new Emma Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Poor and unreliable delivery services
I ordered the bed on 2 November, gave the instruction to dispatch it on 19/11 as I will move into the new place on the day and I needed the mattress on that day to sleep on. I received no communications with regards to delivery until I got worried and got in touch on 18/11. No ETA provided, emailed again on 19/11, no ETA provided. Emailed again on 20, 21 and 22/11, no ETA provided. Super slow response from chatroom on website and email.
I had to arrange temporary accommodation because my new place don't have a mattress to sleep on. Because they are unable to give me an ETA, I don't even know how many days of accommodation I need to arrange. I requested some form of compensation but I received no response. This is by far the WORST online shopping experience I have ever had.
I still have not received the mattress at the time of writing.
2022年11月21日
Emma Sleep NZ からの回答
Hi Kin. We're so sorry that your order was not delivered on your preferred date. We hope for your kind understanding as the courier does not deliver on weekends. This is not the kind of service we aspire to provide and we are making the necessary changes to ensure this does not happen again. Please reach out to us at support@emma-sleep.co.nz if there's anything else we can assist you with.
Just the best!
Good service and very happy with the mattress topper. I was sick and isolating, sleeping on a pull out bed. The topper transformed my comfort levels. Amazing.
2022年11月7日
Emma Sleep NZ からの回答
Hello Maria. We're glad to hear that you're satisfied with the mattress topper and our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Thank you for choosing Emma for your home!
Love this mattress
Love this mattress. Really easy to pop out of the plastic to set up.. Awesome to sleep on...Soo comfortable.. What else can I say? Get one !!!
2022年11月20日
Emma Sleep NZ からの回答
Hi Jenny. We're happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
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