Emoswimsuits レビュー 

Emoswimsuits からの回答

2026年7月13日

Dear customer,
I am truly sorry to hear how frustrating your return process has been, and I fully understand your disappointment over our limited support channel and delayed return documents. It’s absolutely unacceptable that you’ve sent three follow-up emails without receiving any return label or clear return instructions, and we take full responsibility for this poor service experience.
To resolve your issue immediately, could you please share your order number with me? I will personally send you the pre-paid return shipping label and step-by-step return guidelines within 10 minutes of receiving your order ID. You can send the swimsuit back following the instructions, and we will process your full refund right after we receive the returned item.
We also note your feedback that we do not provide phone support. We are reviewing our customer service channels to add more real-time support options and optimize our email response workflow to avoid long waiting times for return requests in the future.
Again, please accept my sincere apologies for all the trouble we’ve caused you. I will stay on this case until your return and refund are fully completed.
Best regards,
Customer Support Team

Emoswimsuits からの回答

2026年7月13日

I am truly sorry that we ignored your return request and broke our promise on return service, leaving you extremely disappointed. There is no justification for failing to follow up on your application, and we take full responsibility for this poor service.
Please send me your order number, and I will manually approve your return request right away. I will send you the complete return label and detailed step-by-step guidance within minutes, and personally track your case until we receive the item and finish your full refund.
We will thoroughly optimize our backend return workflow to make sure no other customers will encounter unhandled return requests like yours again. We sincerely apologize for all the trouble and distrust we’ve brought you.

Emoswimsuits からの回答

2026年7月6日

I’m truly heartbroken to hear about this terrible shopping experience you’ve had, and I fully understand how frustrated and upset you must feel right now.
First of all, please accept my sincere apologies for the mismatched sizing of your swimsuit, confusing warehouse location information, delayed store credit settlement, and the lack of effective follow-up support that left you helpless all this time.
I will personally track your case immediately. Kindly share your order number with me, and I’ll verify your 15% store credit record, cross-check the refund record on shop.com, and push the finance team to resolve this payment issue for you within the same workday. I will send you a full progress update once I finish the whole investigation.
Beyond resolving your individual refund issue, we are launching immediate internal adjustments to prevent similar negative experiences for all future customers. Our customer service team will receive enhanced training to provide transparent, step-by-step guidance on return logistics, warehouse locations and compensation timelines for every buyer upfront. We will also update all product page disclaimers to clearly mark our overseas warehouse address and full return cost rules, so there will be no misleading information from now on. Our finance department will set up a dedicated daily reconciliation process to track all store credit and refund transactions, eliminating long delays in fund distribution. Every support ticket will be assigned a dedicated agent for consistent follow-up until the customer’s problem is fully closed, rather than letting inquiries fall through the cracks without updates. Your honest feedback is incredibly valuable to us, as it highlights critical gaps in our service chain that we are determined to fix completely.

Emoswimsuits からの回答

2026年7月6日 に公開

My heart sinks seeing your negative experience and warning to other shoppers, and I take full responsibility for the confusing return information and inflexible reply you received. It is never our intention to mislead anyone, and I totally understand why you would recommend shoppers buy from other platforms instead after what you went through.
I truly wish we could have offered you a more reasonable return solution at the very start. If you share your order ID with me, I will personally look into your case and discuss a more satisfying compensation or refund plan for you immediately.
We have already scheduled a full rewrite of our return policy page to display every shipping charge term upfront in clear, straightforward language. We will also adjust our service standards to prioritize customers’ actual needs, giving more practical options besides a tiny percentage partial refund when items do not fit well. We value your honest criticism greatly, and we will act fast to correct these poor service points to avoid disappointing more buyers later on.

Emoswimsuits からの回答

2026年7月3日

Hi there,
We are truly sorry to hear about your terrible shopping experience, and we fully understand how frustrated you feel with the delayed delivery, mismatched discolored item and unsatisfactory previous after-sales plan
We take full responsibility for this terrible shopping experience we’ve brought you, and we feel extremely sorry that our inaccurate product display and unreasonable after-sales proposals have wasted your time and upset you so much. This is entirely our fault, and we sincerely beg for your forgiveness.
Could you kindly share your order number and the email address you used to place the order with me? As soon as I get these details, I will immediately forward your case to our dedicated after-sales team. They will prioritize your issue, reach out to you without delay and work out a proper, satisfying solution tailored just for you to make up for all the trouble we’ve caused.
Again, we are truly sorry for everything that has happened. We will spare no effort to resolve this matter well for you.