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Note, a long story, but worth reading for a warning !! It all started a week ago (19/02/2020), when due to a gas meter breakdown. However, that day everything was fine at the beginning, the same day when we called, a person arrived who repaired it and charged gas for 10 pounds and informed us that the new card should be up to 4 working dias, which falls on Tuesday (25.02.2020 ) not including the weekend. We also got instructions on what to do if we have 1 pound on the meter and there is no new card, namely we had to call customer service and tell about it and on the same day someone should come and top up the gas. We made such a phone call on Monday at 5 pm, but we waited on the line for about 40 minutes. And then our nightmare began. The lady who answered redirected us to another person who did not help us and returned us with a conversation again to the same lady from whom we started the conversation. She told us that she could not provide information to my son, whom I authorized 5 days earlier, so that in the event that I or my husband at work, he could make such a call and let them know what was going on. Unfortunately, I had to do it again, luckily at that moment I entered the house and I could take the call from my son. I authorized my son, then returned the phone to him to continue the conversation. He explained that we had less than 50 pence left on the meter and asked for someone to come and load it for us. The lady told him that the time for calls in exceptional situations was open until 17 and she could not help us and we had to wait for the card. It is not credible to leave people without gas, thanks to which we have hot water and heat the house. Although no one was able to help us, so we have to wait. I will not go into what it looked like taking a shower by 4 household members after a day at work with 50 pence gas. You can only imagine it. The next day, unfortunately, the cards you told us the day before that it should be the next day. This is due to the fact that once again we sat down to call this awful and irresponsible company, in which the service has no idea. Of course, my son did it first, because he finishes his job earlier than I did, but it turned out that after I authorized him 2 times it did nothing and no one was able to give him information, which meant that soon after I have to make this phone call myself. I managed to call them after 45 minutes of waiting, of course. As always, the competent service was not able to do anything (I would like to point out here that I called about 3pm, and emergency situations can be reported until 5pm). I received information that I should wait for the card and it will definitely be until 12 the next day. Unfortunately, this card is still missing, I have been at home for 3 days without gas. Tomorrow snow is announced and the temperature does not spoil, we have to save ourselves with candles and bathe in a bowl in the water, which we heat in the kettle. Fortunately, we have an electric stove, because we would be cut off from making any meals. This is the worst company I've ever been to. They leave people without heating and hot water, lie, giving false information, collapse on the first line and do not provide a new card without which we are unable to do anything, and the manager only tells his subordinates to tell us that they cannot help us. So what are they from? From answering telephones and saying that they will do nothing. After all this situation, I decided to change the supplier of electricity and gas, which I will do in the coming weeks. Watch out for this company because they are not real and will leave you with them in the worst situations. There are many better companies on the market with better reviews. Watch out for this company. I don't know what to hear today, but I'm getting ready for more nerves and hours in a cold home.

I just had a great experience of customer service with Robin Hood.
The employee was friendly, helpful and straight to the point. He understood my issue and resolved it straight away, even giving me £10 credit to my account as a good will gesture due to a mix up with my direct debits. He also searched for the best tariff and changed me over so that I wasn’t paying more than I should be.
All resolved with a call back to confirm the details.
Really happy with the service!

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(Bet I get the reply "If you would like to email customer service at robin hood energy.co.uk, we will be able to have a further look into the issues you are having"

I often wondered what was meant by "couldn't make it up" but now I know
After 12 months trying to get a meter that worked, and calling in the Energy Ombudsman I was awarded money off my account as a goodwill gesture, and 4 x payments for wasting my time by arriving with the wrong meter. Eventually I was told to go to another supplier which I was happy to do.
Once switched and final readings taken, I agreed on a final settlement figure to be paid over 12 months (well I had to wait so why not them) This is paid by the bank with no problems....until this week when I get phone calls and text messages from Robin Hood's Debt Recovery Company CRS!
Contacting customer services I am told I am not in debt, my payments have been received and that they would contact CRS.
WRONG....the calls still keep coming so now I have blocked their number.
I read that in October Robin Hood Energy had to borrow £9M to pay their own debt. Not a good advert.
Avoid them at all costs.

Well I won my bet ;)

I thought Robin Hood dealt with me great and I heard that there a good company to be with so I decided to go with them 😊

brillisnt company why haven’t you switched Already

Fantastic there for me every step of the way. If I needed to speak to someone I could.

Affordable energy, however your customer's service should be improved.

Early days but no problems so far.
Good 2 year fixed prices.

Always proven to be an excellent service provider. Can’t fault them to no honest.

Not happy at all and will be moving ASAP. Been with the company for a while now and in the beginning it was fine, but then last my payments went up but I wasn’t informed , when I queried it I was told my usage had been more than estimated as I hadn’t sent my readings in which was true, but now I have received my annual estimated usage for the coming year and yet another increase to £400 a month, This is ridiculous, yes we are a large household but this is beyond anything I have every known a 3 bed household with high usage ever pay.

This company is shocking, and willing to leave a young family without gas due to their cock up but then are not interested in helping you! And was told twice by two different agents that gas is not a priority so dont need to help STAY AWAY!!!

We were with Robin Hood Energy for one month prior to an immediate switch to Green Network Energy. Despite us having sent a metre reading as requested they sent a bill to us three times based on an estimate. When the bill finally did arrive we had to sit down and physically calculate it by hand as it was absolutely huge for one month. Every month for the past ten years we have spend £85-89pcm on gas and electric; not with Robin Hood! It was £147! We hadn't even physically been in the property for two weeks of that month either! Not for profit! You must be joking!

Do not touch this company, they are inhuman clowns. Power hungry, greedy, rude Little individuals.

Absolute joke of a company

Advised them of a tampered meter in a rented property and they are not interested. They have booked an appointment to inspect the meter 14 working days away.

I have a long complaint sitting with them that will no doubt have to go further

Best avoid this company, USELESS and their customer service is every bit as bad

Was with Robin Hood for 3 months back in 2017. They then doubled the price so I left. Two years later I am now being harassed for £250 in spite of having paid in full prior to leaving.
Seems they are seeking to escape their financial woes by preying on former dissatisfied customers. See you in court.

Horrendous experience with robin hood. They failed to set up direct debit payments. Instead of informing me of mistake they gave a vast bill at the end of tenancy, this was their mistake by apparently my fault. They set up payment schedules and then changed the arranged plan without informing me. They pressured me at times to repay more than I could afford. This has left me with debt collection agencies contacting me due robin hoods mistake. They have lied on multiple occasions, and failed to send any correspondence as requested. They are great at securing your business but leave you financial and emotionally worse off.

Well the bills they sent me never right sent bill then complained then sent another £1-80 in credit the meter readings you give them say it’s 00232 on there bill says 2323.5 where the heck there system comes from, hassle after hassle, thank god we have left them for good.

I was with Scottish Power and Robinhoodenergy told me they would guarantee they would be cheaper as Scottish Power were getting up to £200.l put in all my details and even changed my boiler from a b rating to an a+ boiler. They told me they could do my bill for £85.00 so l changed to them. First bill was £95.00 and then they started coming in at around £145-£150 but since they had to take out a loan because they nearly went bankrupt my last bill was over £240.The biggest bill l have ever had which makes them dearer than the big 6.Now l am looking to change with a £40.00 cancellation bill even though they lied to me about been cheaper than what Scottish Power were charging me.

I’d been using Robin Hood Energy for 2 years with no issues until last week they told me they’d miscalculated my bill and then sent me a bill dated all the way BACK FROM SEPT 2017 to the PRESENT for £656??? I don't owe you that! You can't blame me for your company being incapable of correctly calculating the only thing you have to calculate. I suffer from anxiety and depression this is the last thing I need during the Christmas period and my two young childrens birthdays. Ruined everything.

The customer service is excellent and my house move was made much easier by the competent and friendly team.