Ener-J レビュー 204

I am reviewing Enerj Wi-Fi Touch Switch 2 Gang (model ets312W) - black. I purchased a few units for different rooms.

Firstly the product. Initially I thought it was great, stylish, worked with an app etc.. Then using in real life a completely different story.

1. When your internet router goes off or you have any internet/Wi-Fi issues all the lights running off the switches just flash constantly until a Wi-Fi connection is restored again. So annoying..
2. Randomly the lights just come on, sometimes for a few seconds and then other times a lot longer. I came home from work this week and all the lights were on in my house!
3. Even when you fit the supplied capacitor in the circuit as instructed, LED lights still randomly flicker.
4.The switch does not work with all lights, purchased a BDA1336 LED wall light. Does not power it, works with other switches and direct power.

Now customer service. A complete joke of a company, do not buy anything from them. Used email and telephone number on website. I've sent 4 emails and not one response. I called and talked to a lady, she took all my details and said someone from the Technical department would ring me back. Laughable - these units are imported from China and Enerj are just middle men with no resource in this country. Otherwise they would of responded, unless they have so many issue they have just put their head in the sand and ignoring everything.
I am sure there will be some form of excuse as a response to my review.
ENERJ this is what I am doing next, £35 to take you to small claims court, just out of principle for ignoring my emails and calls. Companies like you should not get away with how you do business.

Updated 11/02/2025
In fairness I was contacted by the company and they resolved the matter to my complete satifaction.

Bought a few items from this company now. Excellent service and fast delivery. Good quality products. Thank you.

Avoid this company.
Purchased 2 x indoor cameras.One is defective, customer service is non existent. The products are poor quality although branded ener-j I have my doubts. They require a separate appfro. Ener-j's
Be warned there is no customer support for the defective products they sell as per numerous other reviews !.

very poor customer support.
I followed instructions on a 3 gang switch,
I recorded the process for Ener J to witness and see the process.
Ener J told me any poor review is only to do with firewalls and wi-fi.
this is simply not true. I have complained several times and spoke to the Sales Director.
This is a good product but there are some teething issues. I have fitted many separate locations all worked well. but the the 1 time I have had a problem EnerJ are not interested in supporting. I am familiar with installing this product but it takes too long to get through to them on the phone,
they do not respond to emails promptly.
and just make excuses.
a good product released too soon to avoid needless recalls. Back to Wise Products for my business.

I contacted your customer support so many times and Ener j failed to return calls or accept the product was actually faulty.
I replaced the entire system for my Customer with an alternative product from a different manufacturer.
I no longer use either Ener J products or Kew Electrical Distributors Basingstoke who jointly failed both my business and my Customer.
it has taken 5 months for Ener j to respond.
tells you all you need to know.
poor customer service/unreliable product.

I bought 3 smart LED filament bulbs in late March at £20 each, a high price for alight bulb. On installation they worked well and I thought them to be worth the high price until one of them just stopped working, it is a dead light bulb! Customer support is non-existent. I spoke to Raj on 10th June and followed that up with an email but got no response. Another phone conversation followed by email on June 19th got no further action and today, July 1st, I can't even get a reply on their phone line. Avoid this company.
Update: after two more phone calls and a considerable delay I did eventually receive the replacement bulb and it has worked perfectly since.

Have not supplied a return address, have called twice and send two emails to their ‘customer help’ and have received no reply. I would avoid at all cost as if you have a problem you will struggle to get a respond from their non existent customer services.

Product received was faulty. Really poor support. Have given up and asked for refund. No refund received so have to get credit card company involved.

I thought I would try the Wireless Kinetic Doorbell as an alternative to the usual extension bells. I have tried many over the years, but most have been useless, as you can only hear them in the room where the receiver is.
Impressed with the Ener-j bell, it's loud enough to hear throughout most downstairs rooms. I was so impressed that I ordered one for my mother-in-law as well.

The recent purchase of floodlight & wireless switch was initially a trouble for our electrician but after conversation on phone with their support, everything worked pretty well. Controlling the light wirelessly from anywhere in the house for an old man like me is a blessing. Good job, guys!

Can’t really recommend Ener-J smart. We have had smart switches installed in our home and one by one they have all gone faulty (after around 2years) we have had everything from random lights switching on in the middle of the night to lights flashing on and off and light switches not working at all. The only way we can stop it is to either disconnect from the Wi-Fi or swap back to a normal switch. Not great really. Considering what we have spent on them in the past.
Just got a reply 12 months later after the original post well I am afraid I’ve changed them all back to normal switches and thrown those ‘Not so Smart’ switches out in the bin.

We bought one of their bidet/toilets. It has never worked properly with the remote having to be pressed many, many (>40) times to activate a function. The repeated complaints resulted in new remotes being sent out. However, both failed to pair with the bidet unit and despite videoing the process for them, we are no further forward. Avoid!

I bought a smart switch. Whenever I have to provide an email address to companies I usually provide an email address in the format "company name @ myDomain.com" after registering with Ener-J I started receiving a lot of spam which I can't unsubscribe to. I contacted them to complain, but they decided to ignore and pretend they don't understand what I'm talking about.
Also the smart switch doesn't work very well and takes at least 5 - 10 seconds to respond which makes the switch completely useless. Currently it also not able to register it through the app any more.

I ordered three switchers and all of them came with the faulty. Contacted the seller ENER-J for replacement and first replacement failed - all three switchers with the faulty. Second replacement - only one switcher was fine - rest faulty again. Third replacement - all with the faulty again. And now they avoiding me, do not want to refund or even send again replacement. They sent the video of how warehouse checking it and they are not even checking the area there the faulty is.

I recently purchased 2 x CCTv wifi camera's from Ener-j, however the units did not work.
Technical assisstance was of a limited nature and did not resolve the problem.
As the fault could not be resolved I asked for a refund-but guess what no refund and no further communication.

Best avoid Ener-J

The products that I bought for home automation have been of a very high quality and their technical support and after sales service has been excellent.

Wonderful services and prompt response.. Excellent experience

I recently purchased wireless kinetic switches from ENER-J for my bathroom, and I'm absolutely thrilled with the results! These switches have proven to be a game-changer in terms of convenience and functionality.

Installation was a breeze, and the fact that there are no messy wires to deal with is a huge plus. The sleek design adds a modern touch to my bathroom, and the kinetic technology works like magic. No more fumbling for switches – a simple touch is all it takes to control the lights.

What truly sets ENER-J apart is the reliability and responsiveness of their switches. The wireless connectivity has been flawless, and I appreciate the seamless integration with my existing lighting setup. It's like stepping into the future every time I walk into my bathroom!

I highly recommend ENER-J's wireless kinetic switches to anyone looking to enhance their home with smart, efficient technology. Kudos to ENER-J for delivering a product that exceeded my expectations. Five stars all the way!

Great quality products and service. I have used multiple products now and find it highly beneficial that I can monitor and control them all through the same app. No subscription or monitoring fees are another benefit.

Excellent service, Good technical support from UK team and fast replacement process. All the products are very reasonable and good quality.