Engage Credit レビュー 352

The advisor was very polite, helpfull and great lady to talk to, gave great advice too

Always zero stars!!

Pepper (UK) Ltd is the "puppet master" behind Engage Credit, and they are using predatory tactics to create "Mortgage Prisoners." My experience is a carbon copy of hundreds of others: they have implemented a relentless cycle of double-charging, interest on arrears, and compounding interest on fees. I’ve seen cases where fees alone reach £18,000, causing original loan balances to rocket by tens of thousands of pounds even when the customer is technically not in arrears.

They hide behind Engage Credit (their "servicer") to avoid accountability, but Pepper pulls the strings from their Uxbridge office. Their arrogance is unmatched; they have not only refused to speak to me but have even ignored formal enquiries from my Member of Parliament (MP).

This is not a financial service; it is a calculated trap designed to strip equity from homeowners. They ignore customers, ignore government officials, and ignore basic ethical standards. If your mortgage has been transferred here, seek legal advice immediately. They are experts at "double arrears" and "double charging," and they will do everything in their power to ensure you can never escape their debt cycle.

Abdulla was both professional and polite in sorting out issues related to my mortgage, a credit to the company

Lovely to talk to Charles he was very helpful

I spoke with Omotunde several times over a week.. each time i found her to be professional, helpful and friendly also very solution orientated...
It's never easy dealing with a difficult situation.
Thank you engage credit.. Thank you Omotunde

How have engage credit suddenly started receiving 4/5 star reviews,

Account number 73310862.

Trustpilot.... I have flagged, and so have many others, posts below from January onwards, of Engage Credit posting false 4 and 5 star reviews up. These are employees of Engage and Pepper Money putting these up, so why have you not removed them???
You have removed 2 of mine for telling the truth, and now I have a LETTER BEFORE LEGAL ACTION about to be sent to Engage, consumers have a right to know the truth.
Your website is supposed to be for this purpose, not for companies to hoodwink customers and put a false perception of themselves up.
When are Trustpilot going to address the posts falsely put up by Engage Credit, designed to boost their rating only.
Please look into this.

I spoke to a guy called asim, he was so friendly and put me at easy,after reasuring me that he would help, he was full of knowlidge and poinyed me 8n the right direction. An asset to your team . Thank you for your kindness asim.

Extremely helpful, professional and friendly staff. Knowledgeable and understanding. Dealt with my query immediately and was easy to talk to.

Kasbon was very professional. He listened to me and gave me some recommendations. Kasbon thank you

Charles was fantastic, so friendly and knowledgeable

My advisor Daniel was very helpful and kind. He was patient in dealing with query and made me feel at ease and he explored all the options available and even got an answer for my question straight away rather than make me wait for a letter in the post. Excellent customer service with a real empathetic attitude.

I would like to thank you for your Agent Mrs EDITH , she was really helpful to me and understanding my situation and illness . As I suffer. With high depression through the long conversation, I don’t feel bad at all and if you can kindly make an arrangement any time I call you I speak to her generally I’m really thankful from the Engage Credit they understand my situation very well and thank you for your patience. I’m hoping very soon my problem solved and pay you back. Kind regards P Gandomcar.

Spoke to molly very thorough with security pleasant to talk to

Discriminate against disabilities
Discriminate against disabilities

Very Discriminate against disabilities and also leaves you on hold for no reason at all.

Complaints team are as much use as a chocolate teapot.

Also got the police to cut the door open last year too.

Just spoke to someone in customer service, he was friendly, informative and extremely helpful.
The information he provided has put my mind at ease.

The company costumers service is great.
The person that attended to me was good. All my queries were resolved.

I spoke to a real person and didn’t have to wait to long to get connected. I was given an update and advice which was helpful.

Did not get to speak to anyone. Rang and rang for 12 minutes then gave up.

Very poor.

I had a question and the very polite and friendly lady found the answer immediately, I asked a follow up question and she gave me that answer as well. I cannot remember speaking to anyone as effectively as this lady over the phone. Outstanding service