Account number 73310862. Trustpilot.... I have flagged, and so have many others, posts below from January onwards, of Engage Credit posting false 4 and 5 star reviews up. These are employees... ãã£ãšèŠã
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I spoke with Omotunde several times over a week.. each time i found her to be professional, helpful and friendly also very solution orientated... It's never easy dealing with a difficult situation.... ãã£ãšèŠã
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I would like to thank you for your Agent Mrs EDITH , she was really helpful to me and understanding my situation and illness . As I suffer. With high depression through the long conversation, I donât... ãã£ãšèŠã
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My advisor Daniel was very helpful and kind. He was patient in dealing with query and made me feel at ease and he explored all the options available and even got an answer for my question straight awa... ãã£ãšèŠã
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Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if youâre experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; weâre here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
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Harman House, UB8 1QQ, Uxbridge, è±åœ
- 0333 014 2046
- engagecredit.com
3.6
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The best customer service I've ever hadâŠ
The best customer service I've ever had the pleasure to speak with, especially Charles.
2026幎1æ22æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Customer service was friendly andâŠ
Customer service was friendly and helpful and the requested information was given.
2026幎1æ22æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Amazing staff who go above and beyond
The young man that I spoke with was absolutely amazing. I was so worried about calling and had been putting it of for ages because I was so scared of losing my home. If everyone who answered the phone was like him, I'd have called every month. I can't praise him enough.
2026幎1æ21æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The girl I spoke to was polite andâŠ
The girl I spoke to was polite and helpful and sorted my problem quickly.
2026幎1æ21æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
A very good company
A very good company, having had several health issues, they listened to me and helped me out immensely. Nothing but praise for them.
2026幎1æ21æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
As always helpful and friendly staff
As always helpful and friendly staff
2026幎1æ20æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The guy on the phone was very helpfulâŠ
The guy on the phone was very helpful and answered lots of questions i had with a lot of patience
2026幎1æ20æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
This company has maliciously targetedâŠ
This company has maliciously targeted me, they are awful in service, they lie about fees. Their staff are rude and incompetent. Avoid at all costs.
Just looking at the reviews shows you what disgusting service they provide!
2026幎1æ20æ¥
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Engage Credit ããã®åç
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
DISGUSTING ENGAGE CREDIT
ENGAGE CREDIT are crooks the company have ruined me , Iâve had to sell my property due to their methods
Increased my mortgage payments by £12,000 with their extortionate interest rates , donât go near them
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2026幎1æ19æ¥
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Engage Credit ããã®åç
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
A pleasant experience speaking to theâŠ
A pleasant experience speaking to the person who answered the phone.
We went through security and she was able to answer my questions efficiently.
She was also very compassionate and listened to what i had to say.
She also asked for my permission to add to the system my disclosure.
2026幎1æ19æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 4 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The person I spoke to was veryâŠhelpful, polite nd good listener
The person I spoke to was very courteous nd helpful
2026幎1æ19æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The call was answered promptly
The call was answered promptly
2026幎1æ16æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Alina was incredible
Alina was incredible, so helpful and kind! Much appreciated
2026幎1æ16æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
First time caller!!!
Called with a few questions relating to my mortgage and within 5 minutes, Abbi had answered all of them in a friendly and professional manner. First time Iâve had to call, and compared to a lot of companies these days, it was a fairly painless experience. ðð»ðð»
2026幎1æ15æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The lady was courteous and polite andâŠ
The lady was courteous and polite and very helpful
2026幎1æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Engage Credit ããã®åç
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The person I spoke to was very helpful
2026幎1æ15æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Helpful
Helpful, efficient and understanding of the problems that we are experiencing.
2026幎1æ15æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Fantastic service - I would like to express my appreciationâŠ
I would like to express my appreciation for the exceptional service I received from Engage Credit throughout my remortgage process. The team was consistently helpful, responding promptly to all my queries and efficiently providing any information requested.
The customer service was highly reliable across all the advisors I interacted with. Most recently, Abi handled my queries with a professional, friendly, and welcoming approach, always taking the time to address my concerns without being dismissive. This level of service was consistently demonstrated by other advisors as well, indicating a standardised and genuinely customer-focused approach, a rarity in the industry today.
Based on my experience, I would not hesitate to engage with Engage Credit again in the future and would confidently recommend their services to others.
2026幎1æ15æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The rep I spoke with was very helpfulâŠ
The rep I spoke with was very helpful and knowledgeable about the issue at hand
2026幎1æ14æ¥
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Engage Credit ããã®åç
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
What customer service?
You do not have much idea about customer service. Your website talks about help but in reality you offer no proactive help at all.
2026幎1æ6æ¥
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Engage Credit ããã®åç
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
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