EnterpriseUK レビュー 

I booked online and went to collect the vehicle at the time I booked for. There was no vehicle available. I was told to go back three hours later, which I did, still no vehicle available. They then suggested that I go back at the end of the day incase they had a car. I told them to cancel the booking, they said I’d get a refund in 7 to 10 days. That’s just not good enough. If you don’t have enough vehicles, don’t take the booking. If you can’t provide the service, refund immediately.

Two weeks ago, someone ran into the back of my car which has had to go in for repair. Enterprise called me and said they were instructed to provide a car for me which they duly did. They sent someone to pick me up to take me to Lichfield office to pick up a car. So far, so good. Lovely car (Ford Kuga) and I was very impressed with the service.
Today 4th Feb 25, I received a call from Enterprise telling me that, because the third party insurer had offered me services before they did, I had to take the car back from where I collected it and get the third party insurer to provide a vehicle for me. As Enterprise had called me themselves offering a vehicle, I didn't see the point and I explained that there was no way I could take the car back as I didn't have any means of getting home because I am disabled. The person who I spoke to told me that I still had to take the vehicle back - they didn't offer to collect the car but insisted I deliver it back to them unless the third party insurer sent them a document which accepted the fees which Enterprise were charging. Frankly I found everything very confusing because I hadn't done anything at all regarding my own vehicle or hiring a courtesy car, it was all done via the insurance etc which I have on my motability agreement. I told Enterprise that I would contact my own insurers to sort it out and left it at that. I called Motability Insurance who sorted the whole thing out in a matter of minutes and sent the required document over to them. To say I was disgusted is an understatement. Even after explaining that I am a 72yr old disabled woman, Enterprise didn't care. All they wanted was their vehicle back and never mind the consequences. I have had 4 heart attacks and all this stress and stress can be detrimental to my health. I would NEVER use or recommend Enterprise Vehicle Hire to anyone, in fact I would try to convince them to give them a very wide swerve! Absolutely furious!!