Enterprise Car Club (UK) レビュヌ 

1,920
•
TrustScore 5段階評䟡の3

2.9

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち4の評䟡

It’s pretty easy to use. The app works well and there is a fuel card so I don’t need to use my own money to fuel up. The cars are generally clean inside. Sometimes the cars need a service and the one... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Avoid Enterprise Car Club if you want to be taken seriously when disputing a charge. A tyre gouge was reported on a vehicle I'd hired for one hour. I raised a formal, written dispute on 29 Au... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I used Enterprise Car Club twice, both times I was accused of damaging the vehicle. There practice appears to be message backwards until they find a driver that didn't take a clear picture (my cas... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

As an ECC member I have access to electric or petrol cars and they seem to always run well. When you rent a car the cost includes Fuel. If you purchase fuel, you can scan the receipt and be refunded... もっず芋る

䌁業が回答したした

䌁業情報

  1. レンタカヌ 代理店

圓該䌁業による蚘述

Enterprise Car Club cars are available 24 hours a day, 7 days a week and can be booked by the hour, day or as long as you want...


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2.9

たあたあ

TrustScore 5段階評䟡の3

1920件のレビュヌ

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2.9

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5぀星のうち5の評䟡

A very friendly and efficient rental


A very friendly and efficient rental service.

2026幎5月2日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thanks for the fantastic review, Graham! We’re thrilled to hear you had a great experience with our friendly and efficient service. Your feedback motivates us to keep delivering the best! -Nellie

5぀星のうち1の評䟡

Cheating dishonest vehicle operates who


Cheating dishonest vehicle operates who hit drivers with scrupulous vehicl charges 8 weeks after a incident which I myself first reported.

Enterprise said they would sort the issue but instead ignored it and have ignored me since too.

Untrustworthy, unreliable operators.

2026幎1月28日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Hi, Mohammed. We're sorry to hear that you have had some issues whilst using us. Please email helpdeskstaff@enterprisecarclub.co.uk with your full name, membership number, contact details and the information above. Thank You. -Nellie

5぀星のうち1の評䟡

£1,250 charge with zero forensic evidence — avoid Enterprise Car Club

Rented for under 4 hours on 16 April 2026. Before returning I proactively emailed Enterprise to report pre-existing unrelated damage — demonstrating I was acting in good faith throughout. Returned the vehicle in the same condition I received it at 13:45.
Seven days later I was notified of a damage claim. Enterprise's own correspondence confirms the vehicle sat completely unattended on a public road for six full days after my return. When I asked my case handler 'Olivia S' directly for any forensic analysis used to determine how the damage was caused — she confirmed no forensic analysis was ever conducted. The £1,250 liability decision was made entirely through an internal conversation between her and her manager.
To make matters worse, just over one hour after that admission, Enterprise attempted to charge £1,250 to my card whilst an active independent BVRLA review was ongoing.
I made four attempts to reach my case handler on the day the decision was communicated — repeatedly told she was busy, on lunch, or would call back.
This matter is now with the BVRLA, the Financial Ombudsman Service, and my card provider. I am fully prepared to pursue this through the courts if necessary.
Enterprise Car Club can apply a £1,250 charge against you based solely on internal opinion — no expert evidence, no forensic analysis, no proof.
Think very carefully before using this service.

2026幎4月16日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Hi, we would like to look into this further but need some more information. Please email helpdeskstaff@enterprisecarclub.co.uk with your full name, membership number, contact information, your above feedback and any other details about your experience. Thanks. ^Kim

5぀星のうち5の評䟡

Good end to end service

Good end to end service and booking system. Good clean vehicles. Thanks to all

2026幎4月28日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thanks for the fantastic feedback, Mark! We're thrilled to hear you enjoyed our service and found our booking system easy to use. Our team works hard to maintain our vehicles, so your appreciation means a lot. Looking forward to serving you again! -Kim

5぀星のうち5の評䟡

large capacity vehicle

A brand new car with a large capacity boot, perfect for the delivery I needed to make.

2026幎4月25日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thanks for the fantastic feedback, M Winch! We're thrilled to hear you found the perfect car for your delivery. Enjoy your next adventure with us! -Nellie

5぀星のうち1の評䟡

False accusations

The booking and hiring process was great and smooth. However, after hire, we were falsely accused of breaching their code of conduct. Explained and provided evidence as to why the accusations are false. No apologies were given, warning was not expunged, and customer service agent ghosted us (email, initial of operations support: KK ). I posted to Reddit to find out that this is in fact a common occurrence with Enterprise Car Club. If you want to hire a car with them, please be prepared to take as many evidence before, during, after, and be prepared to fight for your case, and do not expect an apology.

2026幎4月16日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Hi Buena, I can understand your frustration and would like to assist to help you get this addressed. We have found your details on our systems, and a member of the team will give you a call shortly, Thank you. -Kim

5぀星のうち5の評䟡

Great service!

2026幎4月17日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thank you for the fantastic feedback, Nez! We're thrilled to hear you had a great experience with our service. -Kim

5぀星のうち4の評䟡

First time using Enterprise Car Club!

First time using Enterprise Car Club!
All good so far.

2026幎4月15日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thanks for sharing your experience, Stephen! We're glad to hear your first time with us went well. If you have any feedback or suggestions, we're all ears! Enjoy your rides ahead! -Kim

5぀星のうち4の評䟡

Still a great service after 21 years

I've been with this car club for 21 years and only use it for van hire now I've moved to the suburbs - except for one emergency trip while on holiday in London. Overall, I highly recomend this service. It has easy to use booking and car-entry systems and responsive helpful staff. The reason for not giving 5 star this time, is that on my most recent van hire, I found the damage checking process a bit of a palavar and I think the booking system should make it easier to identify vans as a category from the list of vehicles. I've fed this back to them.

2026幎4月11日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Many thanks for your comments, Marcus. If there is anything I can do to help, please email helpdeskstaff@enterprisecarclub.co.uk with your full name, membership number and the details above.  Thank you. -Kim

5぀星のうち5の評䟡

Enterprise car club works

Great way to manage short routine car hire or occasional longer trips over a weekend. No more maintenance bills or security issue, simple affordable and efficient

2026幎4月11日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thanks for your fantastic feedback, Douglas! We're thrilled to hear that our service makes your car hire experience simple and efficient. Your satisfaction is our priority, and we’re glad you find value in what we offer. Safe travels on your next adventure! -Kim

5぀星のうち1の評䟡

They came 4 months after with any ‘a


They came 4 months after with sby ‘a else fine and demanded and harassing me to pay for the fine it wasn’t mine
This company used my data illegally even though I am no longer a member and they were obliged to delete my data they still used illegally my data and send me other people fines after 4 months . Stay away from this company . This company is breaching people rights and breached the law .
I am not customer of this company . Are they going to be held accountable for this ? I’ve reported them to Ico for data protection violation and will report to trading standards don’t use enterprise is an unprofessional company who breached privacy laws and people gdpr rights .

2026幎4月16日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Hi Dan, Thank you for your review. I can understand your frustration and would like to assist to help you get this reviewed. We have found your details on our systems, and a member of the Leadership Team will give you a call shortly, Thank you. -Kim

5぀星のうち5の評䟡

I had a great experience using the Enterprise Car Club app

I had a great experience using Enterprise Car Club. The app is easy to use, Communication was good. The vehicle was perfect for my needs. The fact that I was able to extend my time and usage of the vehicle was invaluable and added great flexibility to my journey which was extended by 2 hours due to traffic delays. I will certainly use Enterprise again.

2026幎4月9日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thanks for your fantastic feedback, Benjamin! We're thrilled to hear you had a great experience and found the app easy to use. Flexibility is key, and we're glad it made your journey smoother. We look forward to serving you again soon! -Kim

5぀星のうち5の評䟡

I don't want to leave a bad review but........

I don't want to leave a bad review, as the service itself was excellent. The car I collected was a disaster, and I would check before renting whether it has been serviced and checked for safety.

2026幎4月12日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Hi David, I can understand your disappointment and would like to assist to help you get this addressed. We have found your details on our systems, and a member of the team will give you a call shortly, Thank you. -Kim

5぀星のうち5の評䟡

Very helpful

2026幎4月10日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thanks for the great feedback, Richard! We’re thrilled to hear you found our service helpful. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. -Kim

5぀星のうち3の評䟡

The app has very limited functionality


The app has very limited functionality and is not user friendly. The app didn’t correctly start my trip so the car wouldn’t start - I had to call the emergency number to have it corrected.

You have to report all damage by sending photos by email, but there’s nowhere that shows you any existing or known damage - so I assume you have to send photos of every bit of damage you find, which in a car club car tends to be quite a lot.

Overall, I’ve only used enterprise car club as they have a car conveniently located for where I live. If an alternative becomes available I will switch.

Once I got moving, the car was fine and the trip was in line with expectations.

2026幎4月5日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Hi Customer, I can understand your frustration and would like to assist to help you get this sorted. We have found your details on our systems, and a member of the team will give you a call shortly, Thank you. -Kim

5぀星のうち5の評䟡

Easy to use via app

Easy to use via app. Nice new cars and vans

2026幎4月6日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thank you for your positive review! We hope to see you again soon. -Kim 

5぀星のうち5の評䟡

Easy to book and easy process to begin


Easy to book and easy process to begin the journey etc. thank you

2026幎4月5日
自発的なレビュヌ
Enterprise Car Club (UK) ロゎ

Enterprise Car Club (UK) からの回答

Thank you for your fantastic review, Ms. Lockwood! We're thrilled to hear that you found the booking process easy and enjoyable. Your feedback motivates us to keep delivering great experiences. Safe travels on your journey! Many thanks, -Nellie

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