Enterprise Rent a Car レビュー 

J'ai réserver et payer en ligne et arriver sur place on me refuse de payer la caution avec révolut et on m'annulle ma réservation au dernier moment et au bout de 1,5 mois toujours pas de remboursement aucun moyen de joindre le service client ne réservez pas chez eux en aucun cas il y a de suivis.

I rented a van from the Chingford branch, and it was an absolute nightmare from start to finish.

When I picked up the vehicle, the staff member told me there was no locking wheel nut key. I hoped for the best, but just 10 minutes into my journey on the motorway, the AdBlue light started flashing to indicate it was completely empty. Had I stopped the engine without noticing, I would have been stranded.
It got much worse on the second day when the tyre failed on the motorway because a wheel bolt had completely fallen off. Enterprise later admitted the van had undergone wheel work the day before my rental, meaning they handed me a vehicle with loose bolts—a massive health and safety hazard for me and my passengers.
I had to use their recommended recovery service to go to Kwik Fit. The technician there confirmed the bolt could only have fallen off if it hadn’t been tightened properly. I had to pay £103 out of my own pocket for the tyre and lost half a day of my rental.
When I returned the van, the nightmare continued. The branch employee rudely argued with me, claimed there was a locking wheel nut key, held my deposit, and tried to charge me to replace it.

Update: After arguing with me for half an hour, the branch finally called me back to admit their own mechanic confirmed there was never a locking wheel nut on the vehicle—it just had regular bolts.
The staff here are completely clueless about the safety of the vehicles they are renting out, and the customer service was aggressively rude. I am deeply shaken by how dangerous this vehicle was and outraged by how I was treated. Avoid this branch at all costs.

Un grand merci tout particulièrement à l'agence Enterprise de Bergerac ville.
Le j'men-foustime du personnel (réservation pour 10h30 / agence fermée bien que l'ouverture normale est à 9h ????)
arrivée du personnel à 11H30 sans un mot d'excuse et non joignable par la plate forme centrale.
N'accepte aucune remarque ni reproche quant à leur attitude inadmissible.
Cerise sur le gâteaux , ces jeanfoutres n'ont rien trouvé de mieux que de refuser la location.
Et bien tant mieux, en allant à la concurrence, j'ai gagné 50€.
Une attention cependant à la plate forme centrale qui a essayé pendant près d'une heure de joindre ces énergumènes et de trouver une solution sans résulat

Catastrophique
Annulation de ma réservation moins de 24h avant sans proposition de solution ni remboursement

****Enterprise Kilmarnock ****
I'm in my 50's and have had driving experience for over 30years, I have never had points or convictions on my licence. I have stayed at my home address for 4.5 years. I rented a van of Enterprise on February without issue, so I decided to use the company again on 10/06/2026. I arrived at 8.30am for my 9am pickup for the van. My daughter was moving home and everyone was waiting. The girl at the counter was nice. She said that she was having an issue with my booking. I didn't worry too much at this point because I have hired cars and vans before and assumed she was new staff. The manager Sam came over and input my information again and said my address details didn't match on the system and I couldn't rent a van because of this. I was shocked and said that this must of been an error as i rented one in February with no issues at all. The manager could clearly see i was stressed and pancaking as we had arranged a whole move based on the van rental. He was indifferent to me, showed no customer service, and when I explained I had to use a van that day he simply shrugged and said it wasn't possible. I couldn't believe it. I have never experienced such lack of customer service and felt degraded by him. I was tearful and annoyed at this time as several members of my family had taken days off to help with the move. I don't understand how someone can rent in February and June be declined with the same details. Its maddening. I called ARNOLD CLARK and managed to save the move by renting a van from them with NO ISSUES whatsoever. Enterprise is a company which lets you down when you need them,

Run away! Seriously do not hire from the Brisbane Airport branch of Enterprise Car Hire. They cancelled our booking after we arrived and took 56 days to refund thier own cancellation but only refunded part of it! National Australia Bank personally refunded the rest! They demanded $1000.00 bond which I agreed to then demanded a credit card hold, both staff unable to show either policy on thier online booking form. They said it's listed under policies elsewhere on thier website. They refused to give me any paperwork and conveniently couldn't reach thier manager on the phone. All we got was a name. The staff looked just as confused. We had to use other funds to hire at Sixt who were much more normal.

I wanted to hire a small van for three days online the price was £119, I phoned them as I had a query about when I could pick it up, I went to go ahead, he said "that's £173" I said no it's £119, he said 'that's online the phone price is £173" he really couldn't care less,
And then he said "there is a £2000 deposit.

I went elsewhere

Enterprise are criminals.

They let you book vehicles online, then tell you the night before (20:00) you have a VERY important trip they booked they are cancelling your booking. This happened TWICE. When I rung them, they told me they've been dealing with upset people all day. Their booking system is broken and they have admitted it.

Sort it out Enterprise.

I'm not a violent guy, but the anger and stress you caused me nearly caused me to come down to the branch and unless hell.

You have cost me money, time and robbed me of two days of my holiday.

Do better.

Annulation d'une reservation 1 heure avant l'horaire prévu, lors d'un pont de mai. Aucune alternative.
L'agence Entreprise Montrouge est un melange d'incompétence et d'arnaque.
A FUIR

Staff are not the most professional. They also lie about the product you’re getting and paying good money for. They also lied about how you can pay for it. They prefer the less safe options for some reason. First time renting a van and they made it so I never want to rent a vehicle again. I’ll just buy one instead. Would NOT recommend. Halifax, King’s Cross branch.

Réservation d’un camion effectuée et confirmée depuis plus d’un mois, pour finalement recevoir un appel à moins de 48h du départ — en plus un jour férié — pour m’annoncer que le véhicule n’est plus disponible.

Organisation totalement inacceptable et aucun sérieux dans la gestion des réservations. On bloque une date longtemps à l’avance justement pour éviter ce genre de situation, surtout quand il s’agit d’un déménagement ou d’un besoin important.

Annuler à la dernière minute met les clients dans une situation extrêmement compliquée, avec très peu d’alternatives disponibles et des prix beaucoup plus élevés ailleurs.

Très déçu du manque d’anticipation et du peu de considération pour les clients. Je ne recommande pas cette agence.

Absolute shambles. The car broke down at around 3pm on a Monday, so my wife called the recovery number only to be told that because the car was still under warranty it would need to be dealt with by the manufacturer dealership. She called them and was told they couldn’t help because she wasn’t the owner. She relayed this to Enterprise and was told she would be called back………..This did not happen that day. Suffice to say, as far as Enterprise were aware at this point she was on the side of the road waiting for assistance in the middle of a city alone and I can only presume they were ok with her spending the night in the car too.
THE FOLLOWING DAY she called in the morning and was told they world sort something out and call back. By mid day she had heard nothing.

For context. My wife was travelling alone. This was a 2 day work related trip with a fixed itinerary of events to attend. She was forced to abandon the car and take her personal and work belongings using buses and taxis to get to her hotel for the evening. The following day she had to do the same thing for each venue on her itinerary which were spread across the city.
The customer service is so incredibly poor that it is misleading to refer to it as “service”. Not returning calls is beyond rude. It’s sad that it needs to be said but abandoning a lone female with a broken down car is shameful. The fact that you are coursed into purchasing recovery because it’s the only way to get the tyre/wheel cover and then find the recovery is essentially none existent is verging on fraudulent. In essence they could not have failed more completely.
The void between upper management and the rental locations is filled with staff who wondering around with tablets, smiling and trying to look useful but seemingly have not a clue or a care in the world. Once it gets close to 5 pm they are more concerned with getting out of the door on time.
There is a VERY real reason for the poor customer rating. Be warned. A measure of any organisation is how they deal with problems- Enterprise demonstrate exactly what should not happen EVER. Getting it right now and then is not good enough if you are hiring cars to individuals let alone families or more vulnerable people in general. Offering extra insurance options should leave you feeling more reassured but should not simply leave you out of pocket. It certainly didn’t make the standard of service better, nor should it.
I can only hope that this review puts you off using Enterprise. I doubt it will prompt any attempt to improve the “service “ they feel they are offering.

It is no surprise that they do not have and email and the complaints procedure has to start at branch level. It is left to them to decide If the complaints require escalation. This is essentially like the head office management putting their fingers in their ears.

Enterprise Banbury. A disgrace. Was told by the first person 6 hours for a replacement car. Then phoned after 4 hours after hearing nothing. they then said it would no longer be the same class car as it was supposed to be. I have brand new Porsche panamera they were giving me a mini! They then said it wont be 6 hours and they were doing me a favour by dropping it off! They then said between 10 and 4 the next day. It gets to 2 oclock and they said they would miss the deadline. I said the service was s h. i. t and they then said they would not give me a car. Avoid these people

Très mauvaise expérience avec Enterprise. J’avais réservé et payé un véhicule, mais la remise m’a été refusée au comptoir malgré la présentation de mon permis dématérialisé via France Identité et d’une attestation sécurisée de droit à conduire.

À l’ère du numérique, je trouve incompréhensible qu’une grande enseigne comme Enterprise refuse catégoriquement des documents officiels, sécurisés et reconnus par les autorités françaises. Une telle rigidité donne vraiment l’impression d’un service resté bloqué dans les années 2000.

Aucune souplesse, aucune recherche de solution, aucun sens commercial. Résultat : pas de véhicule, un déplacement fortement perturbé et une réservation intégralement perdue.

Je suis extrêmement déçu par cette expérience et par la qualité du service proposé. Je ne recommande absolument pas Enterprise.

I hired a car from Enterprise Car Hire at Hardgate branch Glasgow and can only praise every part of the hire.Brilliant customer Service & very friendly & helpful staff.
No hesitation in recommending them to family,friends & anyone else who reads this.

Agence Montpellier gare Saint Roch
En plus de 30 ans de location de voiture, je n’ai jamais eut une expérience aussi désastreuse.
Véhicule loué et déjà payé depuis plusieurs mois, je me présente au comptoir. Je présente mes documents et mon moyen de paiement. On m’annonce qu’il n’y a pas de véhicule dans la catégorie que j’ai réservé !!!! On me propose donc un véhicule d’une catégorie supérieure aux même conditions mais on m’annonce une franchise de 3000 euros, ce que je refuse. On me propose une assurance de rachat de franchise qui ajoute donc 120 euros au tarif déjà payé depuis plusieurs mois. Depité mais ayant besoin du véhicule, j’accepte donc malgré moi cette option. Et la, comme un souci n’arrive jamais seul, l agent de comptoir m’annonce qu’il ne peut pas prendre ma carte de crédit !!! Carte qui a été utilisée pour le règlement de la location plusieurs mois auparavant. J’ai épluché à nouveau les conditions de paiement et il n’est stipulé nulle part qu’une banque en ligne n’ait pas valable à partir du moment où une carte de crédit Mastercard physique est présentée et qu’elle correspond aux données déjà enregistrées dans leur système et sur lesquels un paiement a déjà été encaissé. L’agent m’annonce qu’il ne pourra donc pas me fournir de véhicule, un samedi à 17h30 alors que je dois aller chercher de la famille le lendemain dans un aéroport d’une autre ville. Aucune solution de remplacement, alors que j’ai pu louer dans la même compagnie mais dans l agence se trouvant à l’aéroport et tout s’était très bien passé.
Il est absolument inadmissible de refuser ce type de moyen de paiement (il s’agit d’une carte physique, une carte de crédit Mastercard). C’est ni une Maestro ni une carte prépayée. Cette carte est rattachée à un compte bancaire principal.
En résumé, la compagnie encaisse l’argent des mois à l’avance sans se soucier du type de paiement prélevé mais ne semble pas préoccupée de fournir un véhicule le jour J pour les réservations effectuées. (Ça ressemble étrangement à du surbooking comme opération, en encaissant plus de locations qu’il n’y a de véhicules prévus…)
Je contacte donc le service client par téléphone le jour même et l’agent au téléphone m’indique que le remboursement de la location sera effectué dans un maximum de 15 jours.
Malgré 2 appels supplémentaires, je n’ai toujours aucune trace de mon argent ni même d’un retour par e-mail ou de visibilité.
Je ne suis pas prêt de refaire une expérience de location dans cette compagnie après cet événement qui m’a mis d’une situation plus que délicate compte tenu du besoin que j’avais le lendemain de ma location.
Je suis toujours en attente par ailleurs du remboursement de 360 euros.

En attente d'un remboursement de 429 euro depuis décembre 2025, j'ai appeler depuis janvier jusqu'a aujourd'hui. Des nombreuses relance de la part du service client envers l'organisme mais toujours RIEN.

Enterprise est une énorme arnaque.
État du véhicule déplorable. En panne le jour même. Obligé d'appeler l'assistance. Et au retour prise d'une franchise de 3000 euros pour un dégât signalé lors de la prise du véhicule utilitaire dans le constat.
Ils ont essayée avec insistance de nos refiler une assurance à près de 48 € jour. Et devant notre refus étant déjà couvert, ils nous ont bloqué 3000 de plus des 500 du départ. Compte bancaire bloqué et tout les problèmes avec. Sans signature ni code carte.
Une énorme escroquerie. Éviter l'agence d'Avignon courtine.

Ne jamais faire appel à cette société pour la location de voiture de Mulhouse! Ils ont encaissé la caution de 1700 euros sans donner aucune raison ni fournir de photogrpahie comme peuve de problème sur le Véhicule qui leur avait été rendu dans l’état de prise en main! C’est de l’escroquerie cette société de location!

Compagnia a mio parere vergognosa, ci siamo presentati al ritiro auto e non ci hanno accettato una caparra con carta di credito di un’alta persona, dopo 40 minuti al telefono con l’assistenza ci hanno detto che l’orario della prenotazione è scaduto e non potevamo modificare la prenotazione
Non ci hanno fornito alcun rimborso e nessun tipo di soluzione.
Perso soldi e tempo
A MIO PARERE NON USATE QUESTA COMPAGNIA