I highly recommend Envelopes.com! Finding beautiful, high-quality paper at a reasonable price, and with a reliable inventory, has been a challenge to say the least. I use a variety of cardstock... もっと見る
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Our office loves the 10 x 13 Gray Kraft Booklet Envelopes they are perfect. It makes it really easy to fit our clients tax returns and client docs into. It took our office a long time to find an env... もっと見る
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I’ve purchased from Envelopes.com for a number of years and have always been satisfied. They have a good color selection and their envelopes come in 28lb. and 32lb. My only complaint is that you have... もっと見る
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Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... もっと見る
企業が回答しました
企業情報
当該企業による記述
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
連絡先
New Horizons Boulevard 5300, 11701, Amityville, 米国
- review@jamplus.com
- envelopes.com
4.4
優良
206件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
THE best customer service!!!
I do believe, in all of my years, I have never experienced such immediate, and, thorough customer service!! This was such a welcome experience! Having ordered in years past, this situation just gave you my business 'for life'!!!
2025年12月29日
自発的なレビュー
Envelopes.com からの回答
Hello Jan,
Thank you so much for sharing this wonderful feedback! We are truly grateful for your kind words, and it means so much to know that our team was able to support you quickly and thoroughly. Hearing that this experience has earned your trust for life is incredibly rewarding, and we are so thankful to have you as a long-time customer. Thank you for your continued business and support!
Elizabeth, Customer Support Manager
My last order is taking weeks…
My last order is taking weeks with no explanation … ! I’ve been on text waiting for answer on tracking my client is furious!
Some orders go though fine but this one not! I’ve been a customer for years and this is not good!
2025年12月22日
Envelopes.com からの回答
Hello Thomas,
Thank you so much for your feedback, and I am truly sorry for the delay you are experiencing with this order. I completely understand how stressful this is, especially when you are trying to take care of your own client. You have been a valued customer for years, and you deserve clear communication and fast service every time. We truly appreciate your patience, and we would love to take care of this for you right away. Please email your order number and details to review@jamplus.com
so our team can personally look into this and make things right as quickly as possible.
Elizabeth, Customer Support Manager
You have got to be kidding . . . UPDATE 1/6/2026
UPDATE 1/6/2026: I received communication from Elizabeth in Customer Service, who apologized for the poor experience and advised that they have taken steps to improve the experience. I will certainly update this review after I next have the opportunity to use the services of Envelopes.com
"Where do I start? We ordered 1000 A7 gold foil envelopes on November 15, 2025. These were for a holiday marketing campaign for my business. The envelopes arrive on November 22, 2025 and they are A2! Waaay smaller! Completely inappropriate for my needs. I immediately reached out to "Patrick" at Envelopes.com. Patrick does absolutely nothing to try to rectify the matter by maybe sending along the correct envelopes. Patrick instead has the nerve to ask me to TAKE A PHOTO OF THE ENVELOPES THAT THEY SENT AND SEND IT TO HIM! Since it was obvious that Patrick was not in a "customer service" mood, I went ahead and requested a full refund and had to expedite an order from Amazon to keep from blowing my entire marketing campaign. Fortunately, Amazon actually sent the correct envelopes in a timely fashion, although at a slightly higher price, and the campaign was salvaged. I had to lug the A2 envelopes, which I never ordered, BACK TO UPS AND SHIP THEM BACK TO ENVELOPES.COM But here is the "hum-dinger" - today is December 27, 2025, and Envelopes.com STILL has not refunded me for the wrong envelopes that they sent! For pity's sake, do NOT use this terrible company! I am not sure what kind of Minions are in charge, but there are SO MANY OTHER COMPANIES out there who ACTUALLY VALUE your business. Amazon is exponentially larger, but I have gotten much better service from them or even Walmart.com. "
2025年12月26日
自発的なレビュー
Envelopes.com からの回答
Hello James,
Thank you so much for taking the time to share your experience. We sincerely apologize for the frustration, inconvenience, and delay you experienced with this order. Receiving the wrong item, especially when it impacts your business and timeline, is absolutely not the experience we want for our customers, and we are truly sorry this happened.
We also apologize for the delay in your refund processing and the additional stress this caused. Your feedback is extremely important to us, and we will be reviewing this internally to ensure situations like this are handled more efficiently with better communication moving forward.
We would really appreciate the opportunity to speak with you directly so we can do our best to make this right and regain your trust. When you have a moment, please email us at review@jamplus.com
with your order number and contact information, and we will personally look into this for you right away.
Thank you again for your feedback. We truly hope we have the chance to turn this experience around for you.
Elizabeth, Customer Support Manager
This is the second time I ordered from…
This is the second time I ordered from envelopes.com and the first time I was billed but my order was not shipped until just over a month after my visa payment went though. This time I received someone else's order. I photographed it and the packing slip and sent them my order number. They said they would review my case and get back to me. I emailed 4 times and told them I was in a hurry to get my order for an event the end of November. It arrived 12 days after my cut off date. No one takes responsibility and they rarely answer the phone.
2025年11月5日
自発的なレビュー
Envelopes.com からの回答
Thank you so much for sharing your experience. I am truly sorry for the repeated inconvenience, delays, and lack of communication you experienced. Receiving the wrong order and then waiting well past your needed date is absolutely not the experience we want for our customers, and I completely understand your frustration.
We sincerely apologize that your case was not handled with the urgency and care it deserved and that you struggled to reach someone for help. We are reviewing this internally to address these issues and to improve our communication and accountability, so this does not happen again.
We would really appreciate the opportunity to speak with you directly so we can do our best to make this right. Please email us at review@jamplus.com
With your order number and contact information, we can investigate this matter immediately.
Thank you again for your feedback. We truly hope we have the chance to turn this experience around for you.
Elizabeth, Customer Support Manager
Top of the line envelopes
Top of the line envelopes. Beautiful colors! Self close envelopes! Love them!
2025年12月25日
Envelopes.com からの回答
Hello Carole!
Thank you so much for taking the time to leave us a review on Trustpilot. We truly appreciate your feedback and are so happy to hear you had a great experience with us.
Wishing you a wonderful day!
Elizabeth, Customer Support Manager
Outstanding Customer Service
Quick response. Totally understood my problem. Kept me updated.
2025年12月21日
自発的なレビュー
Envelopes.com からの回答
Hello Mel!
Thank you so much for your kind review! We are pleased to hear that our team responded promptly, understood your concern, and kept you informed throughout the process. Providing clear communication and support is very important to us, and we are happy we could take care of you. We appreciate you!
Elizabeth, Customer Support Manager
Glossy Cards Arrived Late and Are Unprintable
I had a very disappointing experience with Envelopes.com, involving both order handling and product quality.
I ordered 250 5x7 foldable glossy white cards. The shipment was delayed due to damage in transit, which I understand is not the company’s fault. However, the order was returned to Envelopes.com and I was never notified. No replacement was sent until I personally contacted UPS to determine the issue and then reached out to customer support. That lack of communication was frustrating.
When the cards finally arrived, the quality was unacceptable. I specifically purchase glossy cards to use with my Epson EcoTank 8550 printer and have never had issues with glossy paper from other manufacturers using the same printer and Epson-recommended settings. Unfortunately, Envelopes.com’s glossy paper produced severe ink smearing and never properly dried, making the cards unusable. I experienced the same issue previously with JAM Paper, which I later learned is a sister company.
I contacted customer support for help, hoping for troubleshooting advice or a solution. None was offered. I was simply referred to the return policy, which requires the customer to pay return shipping plus a 25% restocking fee—even for a product that does not perform as advertised. I have 247 unused cards I would gladly return, but being charged for defective merchandise is unreasonable.
Between the lack of communication, poor product quality, and inflexible return policy, I won’t be ordering from this company again.
2025年12月17日
自発的なレビュー
Envelopes.com からの回答
Hello Lexie,
Thank you for taking the time to share this detailed feedback. I am truly sorry for the experience you had. You are absolutely right that you should have been notified when your shipment was returned to us, and we understand how frustrating it is to only discover the issue after personally contacting the carrier. That is not the level of communication we strive to provide, and we sincerely apologize.
We truly value your feedback and would like the opportunity to make this right. Please send your order number and any additional information to review@jamplus.com. To provide a closer look at your order, address the concerns properly, and work toward a fair resolution.
Elizabeth, Customer Support Manager
Most items in stock and ship accurately…
Most items in stock and ship accurately and quickly. Follow up regarding back ordered items is a little difficult to achieve, as well as "firm" date commitments. Sometimes you are allowed to place items in cart and purchase without the items being available and the only way to confirm availability is through the chat feature as telephone wait times are typically lengthy.
2025年12月19日
Envelopes.com からの回答
Hello Harvey,
Thank you so much for sharing your feedback. We are delighted to know that your in-stock orders have been arriving quickly and accurately. We truly appreciate your patience regarding back-ordered items and availability updates, and we sincerely apologize for any inconvenience this may have caused. Our team is actively working on clearer communication and more transparent ship date visibility. If you ever need help with an order or would like to confirm stock before purchasing, please reach out — we are always happy to assist and ensure you have a smooth experience.
Elizabeth, Customer Support Manager
THe same thing that goes wrong almost…
THe same thing that goes wrong almost every time. I'm not sure why this is not done correctly.
I can't keep doing this with you guys.
2025年12月17日
Envelopes.com からの回答
Hello Kim,
Thank you so much for sharing your feedback. I am truly sorry that you have continued to experience the same issue, and I completely understand how frustrating and discouraging that can be. You deserve a smooth and reliable experience every time, and we are very sorry this has not been the case.
We would really love the opportunity to take a closer look and make this right for you. If you are willing, please send your order information and any additional details to review@jamplus.com
So our team can carefully review everything and work toward a lasting solution.
Thank you again for your patience and for giving us the chance to improve.
Elizabeth, Customer Support Manager
Great product and great customer service
This is my third year ordering from envelopes.com which speaks to my satisfaction with them. Their large envelopes are perfect to give my clients their complete paperwork.
2025年12月18日
自発的なレビュー
Envelopes.com からの回答
Hello Vicki,
Thank you so much for continuing to trust us year after year. We are thrilled to know that our large envelopes work perfectly for your client's paperwork and that you’ve been satisfied with your experience. We truly appreciate your loyalty and look forward to serving you again.
Elizabeth
Customer Support Manager
Great size options
Great size options, reasonable shipping fees, and fast response to questions. Orders shipped pretty fast too! I like this company alot!
2025年12月17日
Envelopes.com からの回答
Hello Rosemary!
Thank you so much for your wonderful feedback. We’re thrilled to hear that you’re happy with our size options, reasonable shipping fees, and quick responses. We’re also glad your orders arrived quickly. We truly appreciate your support and look forward to serving you again soon.
Elizabeth
Customer Support Manager
always have what i'm looking for and…
always have what i'm looking for and shipping is fast
2025年12月16日
Envelopes.com からの回答
Hello Donald!
Thank you so much for your kind words. We are thrilled to hear that you always find what you are looking for and that our fast shipping helps make your experience even better. We truly appreciate your support and look forward to serving you again soon.
-Elizabeth
Customer Support Manager
Always #1
As always, Envelopes.com has just what my company is looking for at a great price.
2025年12月16日
Envelopes.com からの回答
Hello Amanda!
Thank you for ordering with us! We’re so glad to hear Envelopes.com continues to have exactly what your company is looking for at a great price. We truly appreciate your business.
— The Envelopes.com Team
DO NOT ORDER FROM ENVELOPES.COM
DO NOT ORDER FROM ENVELOPES.COM. We ordered 5.75-inch square envelopes; they shipped us envelopes labeled correctly but measuring 5.5-inches, making them completely unusable. When we reached out to customer service, we were told to wait 48-72 hours just for them to begin their process, only to be subjected to multiple review levels and demands for photos. After all that wasted time, they still refused a refund for their clear error, even though we covered the return shipping! This company makes critical mistakes, provides zero effective support, and will not refund you for their errors. AVOID ENVELOPES.COM at all costs!
2025年12月10日
自発的なレビュー
Envelopes.com からの回答
Hello Connor,
Thank you so much for taking the time to share your feedback. I’m truly sorry for the frustration and inconvenience you’ve experienced, especially when you were counting on a specific envelope size for your project. This is not the experience we want for any of our customers.
I would really appreciate the opportunity to review this further and see what we can do to make this right. The situation you’ve described absolutely warrants a closer look. When you have a moment, please send your order details to review@jamplus.com
so our team can thoroughly investigate this for you.
Your satisfaction is very important to us, and we want to ensure your concerns are fully heard and addressed. Thank you again for bringing this to our attention, and we hope we’ll have the chance to turn this experience around for you.
Warm regards,
Elizabeth
Customer Support Manager
Envelopes.com からの回答
Hello Tina!
Thank you so much for your kind words! We’re thrilled to hear that you had a quick and efficient experience with us, and that our pricing met your expectations as well. Your feedback truly means a lot.
If you ever need anything in the future, we’re always here and happy to help.
Warm regards,
The Envelopes.com team
My experience has been great because I enjoy using your products!
My experience has been great because I love your products. I have no issues when I place an order. I have been using the JAM Plastics for several years now and they are very reliable and useful. Our company particularly likes using your plastic poly sheets.
2025年12月5日
自発的なレビュー
Envelopes.com からの回答
Hello Jacqueline!
Thank you for taking the time to leave such a kind review. We truly appreciate your continued support and are so glad to hear that our JAM Plastics and poly sheets have been reliable for your company. We look forward to continuing to serve you.
-The Envelopes.com team.
Gadfly Note Cards depends on envelopes.com!
My business is GadlyNoteCards... I've been printing note cards for over 15 years and my go to supplier has been Envelopes.com. They always have the size, color and weight that I need, and often run sales which I am always glad to take advantage of. I have been using this company for many years and recommend them to anyone that needs envelopes in many sizes.
2025年11月13日
自発的なレビュー
Envelopes.com からの回答
Hello Maxine,
Thank you so much for sharing your experience. We truly appreciate you taking the time to leave a review. It is wonderful to hear that we have been your preferred supplier for over 15 years and that our selection, quality, and promotions have supported your needs. We sincerely appreciate your business and for choosing us to help your business thrive. Your recommendation means a great deal to us.
Thank you again for your continued trust and support. We can't wait to see what you work on next!
Warm regards,
The Envelopes.com Team
Yellow Invitation Envelopes
The bright envelopes are part of a cheerful pack of note cards. Shipping was on time and envelopes arrived in good condition. Thank you!
2025年10月1日
自発的なレビュー
Envelopes.com からの回答
Hello Sheila!
Thank you for taking the time to leave a review. It is wonderful to know that your order arrived on time and in great condition. We truly appreciate your business and thank you for choosing us to support your stationery needs.
Warm regards,
The Envelopes.com Team
Great experience
I was looking for a particular oddball sized envelope to use to house in-house job tickets for my business. I finally found the envelopes I'd been looking for at Envelopes.com.
I happily highly recommend envelopes.com.
2025年10月21日
自発的なレビュー
Envelopes.com からの回答
Hello Richard!
Thank you for taking the time to share your feedback. It means a great deal to us to know we could provide the right solution for your business. We sincerely appreciate your business and your high recommendation, and we’re grateful you chose us to support your operational needs.
Warm regards,
The Envelopes.com Team
Envelopes.com are my Go-To for envelopes
I've ordered envelopes from Envelopes.com for years - different sizes, colors and I use the envelopes for greeting cards and other products I sell on my website. I wouldn't use anyone else!
2025年11月21日
自発的なレビュー
Envelopes.com からの回答
Hello Shelley
Thank you for taking the time to share your experience with us. We are delighted to hear that you’ve trusted Envelopes.com for so many years and that our variety of sizes and colors continues to support your greeting cards and products. We sincerely appreciate your business and are grateful you choose us to help your business thrive. Your loyalty and confidence mean so much to our team.
Warm regards,
The Envelopes.com Team
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