I highly recommend Envelopes.com! Finding beautiful, high-quality paper at a reasonable price, and with a reliable inventory, has been a challenge to say the least. I use a variety of cardstock... もっと見る
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Our office loves the 10 x 13 Gray Kraft Booklet Envelopes they are perfect. It makes it really easy to fit our clients tax returns and client docs into. It took our office a long time to find an env... もっと見る
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I’ve purchased from Envelopes.com for a number of years and have always been satisfied. They have a good color selection and their envelopes come in 28lb. and 32lb. My only complaint is that you have... もっと見る
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Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... もっと見る
企業が回答しました
企業情報
当該企業による記述
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
連絡先
New Horizons Boulevard 5300, 11701, Amityville, 米国
- review@jamplus.com
- envelopes.com
4.4
優良
206件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They are Thieves!
Horrible experience. They shorted me on my order. I emailed them once a day for 5 days and they ignored me. What a waste of time and a huge rip off.
2025年10月16日
自発的なレビュー
Envelopes.com からの回答
Hello Deanna!
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the level of service we aim to provide. Please reach out to us at review@jamplus.com with your order details so we can resolve this right away.
Looking forward to hearing from you!
-Elizabeth
Customer Support Manager
I had a small issue with the print job…
I had a small issue with the print job I ordered (my fault). Their customer service was SO helpful and got it sorted for me quickly. I'm sad I didn't get the agent's name, but if you see this, you're a star!! The fixed envelopes came looking better than I could have expected.
2025年10月5日
自発的なレビュー
Envelopes.com からの回答
We’re so happy to hear our team was able to get your order sorted quickly! We’re delighted that your replacement envelopes turned out even better than expected. Thank you for taking the time to share your experience!
— The Envelopes.com Team
Everything was amazing
Everything was amazing. From the service to the quality. I highly recommend their services. The best!!!!!
2025年10月9日
Envelopes.com からの回答
We truly appreciate your kind words and 5-star review! It’s great to hear that you were pleased with our service and quality. Thank you for recommending us!
– The Envelopes.com Team
Thank you cards and scalloped edged envelopes
I order scalloped envelopes for my wedding invitations and multiple sets of thank you cards for my registry gifts. My order came in very quick and exceeded my expectations! The scalloped edge was such a simple but beautiful design and they were very durable. The set of thank you cards was so convenient and the thick quality made it so much nicer than generic card sets. Exactly what I was looking for!
2025年7月31日
Envelopes.com からの回答
Thank you for your kind words! We’re so glad your scalloped envelopes and thank-you cards added a special touch to your wedding. It means so much that we could be part of such an important occasion.
– The Envelopes.com Team
Service was prompt and efficient
Service was prompt and efficient. We were satisfied with the requested product and would order again as needed
2024年12月1日
Envelopes.com からの回答
Thank you for your feedback! We’re so glad to hear that you were satisfied with both our service and your order. We truly appreciate your support and look forward to serving you again in the future.
– The Envelopes.com Team
Helpful customer service staff
Helpful customer service team! i was nervous about my custom printed envelopes coming out like I wanted, and they helped make it an easy and seemless experience. My envelopes turned out great and I will be ordering again soon.
2025年9月27日
Envelopes.com からの回答
Hello Andrea! We’re so happy to hear that our team could help make your custom printing experience seamless! It’s wonderful to know your envelopes turned out perfectly and Thank you for trusting us with your order. Thank you for choosing Envelopes.com!
– The Envelopes.com Team
Envelopes.com からの回答
Hello Tyrene, Thank you for your thoughtful review! It truly makes our day to hear that you had a great experience with us!
– The Envelopes.com Team
I recently ordered from Envelopes.com
I recently ordered from Envelopes.com, and I’m extremely happy with my experience! The website was easy to navigate, the selection of sizes and colors was impressive, and the customization options were exactly what I needed. My order arrived quickly and was packaged perfectly. The quality of the envelopes exceeded my expectations — durable, professional, and consistent in color. I’ll definitely be ordering again for future projects!
2025年10月14日
Envelopes.com からの回答
Hello Alex! Thank you for the amazing review! We’re so glad to hear your order arrived quickly and that you loved the quality and customization. It’s always our goal to make every experience smooth and enjoyable. We truly appreciate your support and can’t wait to work with you again!
– The Envelopes.com Team
Great customer service
Great service! I would highly recommend envelope.com for all stationary needs! They are prompt, professional, and provide amazing service.
2025年7月2日
Envelopes.com からの回答
Hello Esha! We really appreciate your kind words and recommendation! It’s great to hear you were pleased with our prompt and professional service. Thank you for choosing Envelopes.com we look forward to helping with your next project!
– The Envelopes.com Team
They helped me make great labels for my…
They helped me make great labels for my dried starter jars. The finished product looked perfect and so professional. Great products here.
2025年9月19日
Envelopes.com からの回答
We’re thrilled to hear your labels turned out perfectly! It’s always rewarding to know our products help bring creative projects like yours to life. Thank you for choosing Envelopes.com and for sharing such kind feedback!
– The Envelopes.com Team
Good Experience
The printing came out nice and clear, just how I expected. Paper quality was good! Fast Shipping
2025年10月1日
自発的なレビュー
Envelopes.com からの回答
Hello William! We’re so happy to hear your order turned out just the way you expected! Thank you for taking the time to provide us with such wonderful feedback!
– The Envelopes.com Team
Envelope Reprint
Last January 5, 2024, I ordered 250 6x9-1/2 A10 envelopes, peel and seal. The price was $96.75. When I tried to reorder the same amount again this week, the price was double! They advised that I needed to get a new quote (would take two days). It's now been three days, no quote, and when I called I was disconnected by the first woman. I tried to call back and a man returned my call. He said that the price was accurate, because of new ink that is more expensive. Absolutely horrific experience. He said "there had been a lot of changes in the company." I guess! He said he would escalate the issue to a supervisor and would get a call back within a couple of days.
2025年1月6日
自発的なレビュー
Envelopes.com からの回答
Hi Sally!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Never again
I've been a longstanding customer of envelopes.com but after my experience this past October, I will never order from them again.
First of all, they completely disregarded the variable addresses I paid $422+ for and instead printed THE SAME recipient's address on EVERY envelope in my order. So I received 450 envelopes all going to the same recipient, rendering 99% of the envelopes useless. I confirmed that the address file I uploaded had unique addresses.
Secondly, on the extra envelopes I ordered (without variable address), they opted to print the return address from the back flap also on the front. My client had planned to use these envelopes if there were any issues or last minute additions to his recipient list. Instead we had about 100 envelopes being sent to and returned to the same address, also rendering these envelopes useless.
Third of all, it took 19 DAYS for 1 of my orders to print and ship, nearly causing my client to miss our target ship-out date. And I'm convinced it only went into production when it did because I was constantly following up with envelopes.com. There was no option to select printing/production time in during the ordering process.
Lastly, their customer service team was not apologetic at all and has only offered a 15% discount on my next order (which there won't be one at this rate) as a solution. No refund, no acknowledgment of their screw ups, nothing.
Horrendous.
2024年10月10日
自発的なレビュー
Envelopes.com からの回答
Hi Jill!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Do not use Envelope.com!
Do not use Envelope.com!
I had a terrible experience with a recent order I placed with Envelope.com. My custom order was messed up, shipping was delayed, and the customer service was awful.
Here's a breakdown of the issues I encountered:
Messed Up Custom Order: They didn't get my custom order correct.
Delayed Shipping: The order took much longer to arrive than I was expecting.
Poor Customer Service: When I contacted customer service about the problems, they were unhelpful and basically told me to read the fine print.
Unclear Disclosure: Nowhere upfront did they disclose that printing could take up to 11 days.
Broken Checkout Cart: The checkout cart didn't work properly, forcing me to create three separate orders and pay extra fees.
Overall, this was a frustrating and expensive experience. I would strongly advise anyone considering Envelope.com to look elsewhere. There are many other companies that offer custom envelopes and printing services, and I'm sure you'll find one that provides better quality, faster shipping, and more helpful customer service.
2024年12月27日
自発的なレビュー
Envelopes.com からの回答
Hi Alex!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Scam website
Scam website. Charged my card, but they say they have "no record of the order." Avoid at all costs.
2024年12月17日
自発的なレビュー
Envelopes.com からの回答
Hi Rebecca!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I went to order 100 9x12 "Custom"…
I went to order 100 9x12 "Custom" envelopes It says it will be $26.99 When I added my custom artwork price changes to $76.17 I can tell by the other reviews...Stay away from Envelopes.com
2024年11月11日
自発的なレビュー
Envelopes.com からの回答
Hi MB!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
They shipped me the wrong product…
They shipped me the wrong product (gummed vs peel and seal) and WOULDN'T fix it. Never again.
2024年10月30日
自発的なレビュー
Envelopes.com からの回答
Hi Jordan!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
sounds like the same as everyone else…
sounds like the same as everyone else that had bad reviews. over promise, under deliver. horrible customer service. "I'm gonna put you on hold for 2 min" turns into 30 minutes. SOOOOOOO MAD. NEVER AGAIN
2024年10月21日
自発的なレビュー
Envelopes.com からの回答
Hi Tim!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I'm not sure why they can't get their…
I'm not sure why they can't get their act in gear over the last year or so. I've ordered over 50,000 of the identical product from them over 5 years and in the last year every order was a pain, late and just screwed up. I had to send in the artwork again even though none of it has changed. The chat line is a nightmare and just tells you to wait for an email. Identical orders placed an hour apart are delivered weeks apart. Something must have happened and the website can't even do a re-order without entering all new data and getting a new quote for the last year.
2024年10月16日
自発的なレビュー
Envelopes.com からの回答
Hi Brian!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Avoid them if you can
Avoid them if you can. I've had to deal with envelopes.com for many projects over the past 5 years, not one custom job—and few of my simpler orders—have ever been correct or were accompanied by the bare-minimum of good customer service. If you do not call them repeatedly they may never ship your product or even tell you it's out of stock. Envelopes.com is as close to a scam as a legitimate business can be.
2024年9月30日
自発的なレビュー
Envelopes.com からの回答
Hi Joe!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
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