epic.com.cy レビュー 80

Epic lies like most telecommunication companies. I got on an "unlimited" mobile plan 5G Unlimited Max
Unlimited minutes
to all National Networks
Unlimited SMS
to all National Networks
Unlimited
inclusive data

And first year was fine. By second year they not only would charge me fake items like "late fee" when I always paid immediately, but the 14.99 contract went up to 17 euro plus they charge me "out of network" which are the 7000 numbers of businesses. So each month I was guaranteed (verbally) that I would only pay 14.99 but now that's all changed and I'm paying 17 to 18 euros. Their contracts only protect them, not us.

Just a scam. Frequently still your money. After trying to make a full out of you. Just a scamy bunch of guys. Stay away!

The worst company EVER!

I bought a new phone from Stephanis, from a woman in a yellow epic t-shirt.

She gave me a verbal option of an all inclusive contract for €10 a month...sounds too good to be true, it was!

Not once did she ask how I wanted my invoices sent!

Anyway, it wasn't €10 a month, and they charged me for postal invoices i never received. (€3, 🤣 instead of email that was free? Who would pay €3 for a postal invoice, when cyprus post is sooooo slow)

After complaining i never received, I'm sorry! I was assaulted with, you signed the contract in Stephanis store. I did, the women who gave me the epic contract, was wearing a yellow epic t-shirt 🤣 but they're denying responsibility...

Also, they called me a liar on 2 occasions, as they asked how i paid my bill without an invoice...that was through an sms link!

Worst network ever, on pay as you go, they cut your credit, including sms, when you still have 50cent remaining!

Be aware! Please 🙏

Im going to be honest their wifi is an absolute scam it sucks 1gb thy say i gi 400kb absolutely horrible service and absolutely horrible wifi hell the wifi dosent even wirk rn stay away use cablenet insted

Worst experience in wifi ever, how did this company get 5 awards as the best internet in cyprus when their wifi moves slower than my dead grandma.

They said 1gb wifi and I dont even get 50 mb.

I will try to be as honest and constructive as possible. I've been trying to get in touch with Epic, option number 4 for 2 days. As soon as the waiting time, 10 minutes, expires, the line closes. So conclusion... you sit there and listen to that horrible music for 10 min and then... nothing, they hang up on you. If this is the second best telephone company in Cyprus then things are really tragic. Very disappointed, when you think I've been customer for over 10 years and this is the first time I need urgent their customer service and is nobody there to talk to

Absolutely horrible service. Petros, the local manager of epic Stromboli’s didn’t, even tried to understand the problem or help to solve it. Just giving me the standard response like a an AI. Horrible company if you need anything from them try to find another provider. The company just scammed me for a money, telling one thing when we signed a contract and then the other after a time.

We signed up with Epic Cyprus in November 2024, after being approached at home in Limassol by one of their representatives. He offered a “great deal” for home internet: €10/month for the first year, €30/month for the second, with a 2-year contract. We explained clearly that we would be moving to Larnaca in June 2025, and he guaranteed that the contract could be transferred to our new address with the same discounted terms.

That turned out to be a complete lie.
We’ve now moved, and the problems began immediately:

- Epic refuses to process the transfer, claiming our new building “doesn’t exist” in their system – even though it’s 20 years old, has a clear address, is on Google Maps and 2Gis, and most importantly – our neighbors have active Epic internet connections.

- We submitted proof of the building's existence, and were told to go find a fiber optic connection box ourselves – on utility poles or rooftops – and send the serial number. They even suggested we hire an electrician! Is this how a serious company operates?!

- Then they informed us the original discount would no longer apply, because the contract cannot be moved "under the same terms." In other words, we were misled from the start.

On top of that, we were promised we could cancel the contract after a year if needed, now they say early termination means a fine.

Customer service has been rude, unhelpful, and dismissive, showing zero willingness to assist or offer alternative solutions.

We have been without internet for over a week, which is unacceptable for anyone, and we work in IT, so this has directly impacted our ability to do our jobs.

This is not just incompetence, it feels like deliberate dishonesty and complete disregard for customers. We feel scammed, frustrated, and completely abandoned by Epic Cyprus.

Avoid this company. You will regret trusting them.

Bullshit, the worst experience in my life. Fraud

I went to pay for parking and didn't notice these scammers had put a fake front page on a parking site. They then added me to a subscription that I wouldn't have wanted.

You absolute THIEVES! You call yourselves a network? You're nothing but a bunch of money-grabbing vultures who prey on your customers! Every single month, it's the same infuriating circus with you! My network gets mysteriously cut off because, oh no, the balance wasn't enough on the EXACT day you decided to check! And what do I have to do? Jump through hoops like a trained dog, providing my ENTIRE bank history multiple times just to prove I had funds!

Then comes the reactivation fee – a blatant punishment for YOUR incompetence! And after arguing until I'm blue in the face, you begrudgingly return it, acting like you're doing me some massive favor! This isn't a once-in-a-blue-moon occurrence; this is a REGULAR SHAKEDOWN!

And don't even get me STARTED on your exit strategy! My contract ends in APRIL, and because I dared to try and cancel a few days early, on the FIRST of the month no less, you slap me with a ridiculous €27 penalty! Oh, but wait, the 1st of May is a PUBLIC HOLIDAY, so you conveniently can't process it then! So because of YOUR inefficiency and the calendar, I'm now stuck paying for an ENTIRE extra month – WITHOUT the discount I was getting – PLUS that insulting €27 "early" termination fee! It's highway robbery, plain and simple!

And the signal? Forget about it! I'm always the LAST one amongst my friends to get even a single bar! You're a JOKE, Epic! A complete and utter DISGRACE of a network! I wouldn't recommend you to my worst enemy! You are nothing but a pack of incompetent, money-hungry leeches! Mark my words, the second I can escape this nightmare of a contract, I will, and I will make sure everyone I know avoids you like the plague! You are the absolute WORST!

Lets see i just got into this company recently on the speed test the download speed goes up to 700mbps and i have 1GB fiber the ping is terrible goes 300+ sometimes not stable. I will wait and see how it will go and review back. Upload speed is perfect on the speed test though. I hope it can be fixed on Aglantzia area and have no latency thank you

Avoid EPIC at any cost.
We have signed a contract to upgrade our home's internet/WiFi. The upgrade was made and instead of ending the 2nd line they kept both and kept charging us for 2 separate lines however only 1 was active only 1 router was showing active. I have called numerous times to find a solution to this problem and they never come up with a reply or a phone call. They only promise to call back and never do.
As a family we have 2 mobile contracts and 2 WiFi contracts. I will cancel all of them since they do not give a sh... about their customers.
EPIC you don't deserve a single penny. Never ever going to use your services again.

AVOID THEM AT ANY COST !!!!!!

I have signed a two-year contract with them for mobile services. I have observed a gradual monthly increase in the price. Their support team attributed this to inflation, which I find to be an unjustified and opaque pricing policy. Meanwhile, they continue to offer the same package I originally purchased at the old price to new clients. Furthermore, their subsidiary company, GoMo, provides identical services at less than half the cost, without any apparent reason. This demonstrates a clear lack of respect for their existing customers. Despite their services are not that bad, I would advise staying away from this company.

I am an online teacher. The internet is my livelihood, so if I cannot get support from my Internet Service Provider, I risk losing my job. When Epic engineers came to install my modem, but I had not moved in the house yet, so I did not have my computer. I connected my computer as best I could. The Lan isn't working, and the ethernet cable they gave me has wires broken. When I called this morning and this afternoon, I was told that there is no way that engineers will "only" come "just" for a cable. I worked with WiFi all day, but was continually kicked out of the classroom. I tried to ask the representative to send someone for help, but he was sneering, spoke down to me, and acted like I was an idiot for not knowing how to connect to Lan. He said, "Even if I tell them to come, there is no way they will come just for a cable." Five years ago, Epic was amazing, the support team even provided me with a mobile hot spot when I was having problems with the internet to make sure my job was not affected. I have been a loyal customer for 5 years, then had to move for a year. I moved back into my house and didn't hesitate to sign up with them again. However, they have gone so downhill. My work is my life, and yet, they made me feel as if this is not their problem at all. As of now I have no idea how to get hardwired, and their WiFi is not allowing me to work properly. They take no responsibility and I urge people not to sign up with them. There are so many other ISPs. Don't go with them.

Απατεώνες!!!είχα 2 αριθμούς κοντα τους,με 15 ευρω τον μηνα ο καθε αριθμός, 1 μήνα πριν λήξει το συμβόλαιο,πήγα στην epic για να τους πω ότι δεν θέλω να συνεχίσω μαζί τους, και ότι θα πάω στην prime tell με 10 ευρώ όλα unlimited,το συμβόλαιο έληγε στης 1 Οκτωβρίου, που ήταν αργία, και η primetell θα γυρίζει τους αριθμούς στις 2 του Οκτωβρίου, και για 1 ΜΕΡΑ,σαν τους είπα ότι δεν θέλω να συνεχίσω, με χρέωσαν 80 ευρώ για ολο τον Οκτωβρίο σαν τους έδινα 30 ευρω για 2 αριθμούς!!και αποφάσισαν απο μόνη τους 40 ευρω τον καθε αριθμό χωρίς να ενημερώσουν !
Τους πήρα τηλέφωνο, και καμιά ανταπόκριση να βοηθήσουν, εσχως!! Απατεώνες, όσους γνωστούς έχω τους ενημέρωσα και θα φύγουν όλοι από την epic!! Κλέφτες Απατεώνες, παιδιά μακριά!!!!!!!

I'm a customer for 17 years and not got the benefit of new customers.
You pay more for being loyal to the company.
My husband has new contract and pays 10€ and I have the double,the best they can do 20€. Surely they don't need to hold on to their older customers. I'll have to shop around better I presume.

Souless scammers With the worst Internet you can ever imagine. Do not Use these scammers, I repeat do not, I repeat don’t fall for this Scam, the Audacity of These scammers claiming to have the fastest Internet in cyprus is diabolical

Stay far from the scammers