Eqclusive  レビュー 161

Eqclusive からの回答

2024年4月1日

Dear Elishia,

Thank you so much for your wonderful feedback regarding the Eqclusive Bay Horse Grooming Set! We're thrilled to hear that it has become a staple in your tackroom and that you and your horse are enjoying its benefits.

It's fantastic to hear that your horse is loving the grooming experience with our brushes and that you've noticed an enhancement in the shine of his coat. Providing high-quality grooming tools that both you and your horse enjoy using is what we strive for, so we're delighted that we've achieved this with our Bay Horse Grooming Set.

We truly appreciate your kind words and are delighted to hear that you've received compliments on how well your horse looks. Knowing that we've contributed to the well-being and appearance of your horse brings us immense joy.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

Once again, thank you for choosing Eqclusive. We look forward to continuing to provide you and your horse with exceptional products and service.

Warm regards, Elvi

Eqclusive からの回答

2024年4月1日

Dear Jennifer,

Thank you so much for your continued support and for sharing your positive experience with Eqclusive! We truly appreciate your loyalty and are thrilled to hear that you've been satisfied with the grooming products and Haas brushes you've purchased from us.

Ensuring that our customers receive high-quality products without any issues is our top priority, so we're delighted that you've never encountered any problems with your purchases or delivery to the USA.

Your satisfaction is incredibly important to us, and we're grateful for the trust you've placed in Eqclusive.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

Once again, thank you for choosing Eqclusive. We look forward to serving you again and continuing to provide you with exceptional products and service.

Warm regards,

Elvi

Eqclusive からの回答

2024年4月1日

Dear Lisa,

Thank you so much for your kind words and for taking the time to share your experience with Eqclusive! We're thrilled to hear that you've been satisfied with both the quality of our products and the level of service you've received.

At Eqclusive, we take great pride in providing excellent service to our customers, and we're delighted that you found our communication and delivery process to be fabulous. Ensuring a seamless and enjoyable shopping experience is our priority, and we're glad that we could meet your expectations in this regard.

We're also pleased to hear that you found our goods to be of high quality. Maintaining high standards in the products we offer is something we're passionate about, so it's wonderful to know that it hasn't gone unnoticed.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

Once again, thank you for choosing Eqclusive. We look forward to serving you again and continuing to provide you with exceptional products and service.

Warm regards, Elvi

Eqclusive からの回答

2024年4月1日

Dear Bannah,

Thank you so much for your kind words and for sharing your experience with Eqclusive! We're thrilled to hear that you were pleased with the level of customer service you received, even when a product was out of stock.

Ensuring a positive experience for our customers, even in challenging situations like product unavailability, is something we prioritize. We're glad to hear that our efforts were appreciated and that you found our customer service to be excellent.

At Eqclusive, we are committed to excellence in all aspects of our business, and it's incredibly rewarding to know that our dedication to quality and service has been recognized.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

Once again, thank you for choosing Eqclusive. We look forward to serving you again and continuing to provide you with exceptional products and service.

Warm regards, Elvi

Eqclusive からの回答

2024年4月1日

Dear Danielle,

Thank you so much for your kind words and for sharing your experience with Eqclusive! We're thrilled to hear that you love your brush set and that you've been pleased with numerous products you've purchased from our website over the last few years.

Your satisfaction is incredibly important to us, and we're delighted to know that we've consistently met your expectations with our products.

We truly appreciate your continued support and loyalty to Eqclusive. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

Once again, thank you for choosing Eqclusive. We look forward to serving you again and continuing to provide you with exceptional products and service.

Warm regards, Elvi

Eqclusive からの回答

2024年4月1日

Dear Stacey,

Thank you so much for your continued support and for your kind words about Eqclusive! We're delighted to hear that you've always loved our company and that you've been satisfied with our products and services.

Providing fabulous products at great prices and ensuring prompt delivery are priorities for us, so we're thrilled to know that we've consistently met your expectations in these areas.

Your satisfaction and loyalty mean a lot to us, and we're grateful for the trust you've placed in Eqclusive.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

Once again, thank you for choosing Eqclusive. We look forward to serving you again and continuing to provide you with exceptional products and service.

Warm regards, Elvi

Eqclusive からの回答

2024年4月1日

Dear Anna,

Thank you for sharing your feedback with us regarding your recent order. We greatly appreciate your understanding and patience during the delivery process.

We're glad to hear that you found the information about your order's shipping and expected arrival helpful. However, we understand your concern regarding the longer delivery time to Northern Europe.

We apologize for any inconvenience caused by the extended delivery time. As you mentioned, since Brexit, there have been changes in customs procedures that have resulted in longer transit times for deliveries to certain regions. Despite this, we strive to ensure that your order reaches you as quickly as possible.

We sent your order within 10 days, but unfortunately, due to customs processes, it took approximately 2 weeks for it to be delivered to you. We understand that this may be longer than expected, especially compared to buying items within the EU.

Your patience and understanding are greatly appreciated as we navigate these changes and work to streamline our delivery processes. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.

Once again, thank you for choosing Eqclusive. We value your support and hope to continue serving you in the future.

Warm regards, Elvi

Eqclusive からの回答

2024年2月4日

Dear Sarah,

Thank you for taking the time to share your 5-star review with us! We're thrilled to hear that ordering from Eqclusive was easy and that you find our products excellent. Your satisfaction is our top priority, and we truly appreciate your support.

We apologize for any inconvenience caused by Parcel Force's delay in delivering your order within the 48-hour tracked time. We understand how frustrating this can be, and we share your concern. Rest assured, we will address this issue with Parcel Force to ensure a smoother experience for you and our valued customers in the future.

If there's anything specific you'd like us to assist you with regarding the delayed delivery, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have a positive experience with Eqclusive.

Thank you again for choosing Eqclusive. We look forward to serving you in the future and appreciate your understanding.

Best regards, Alex

Eqclusive からの回答

2024年1月19日

Dear Lisa,

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a great experience with both our product and service.

At Eqclusive Ltd, we strive to provide top-notch products and excellent customer service, and we're delighted that we met your expectations. Your 5-star review on Trustpilot is truly appreciated, and it serves as a tremendous motivation for our team.

We look forward to the opportunity to serve you again in the future. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Thanks again for choosing Eqclusive Ltd. We value your business and hope to continue exceeding your expectations.

Best regards,

Elvi
Eqclusive Ltd

Eqclusive からの回答

2024年1月19日

Thank you for taking the time to share your feedback! We're delighted to hear that you found our brushes to be excellent and appreciate your high recommendation.

At Eqclusive Ltd, we take pride in offering quality products, and we're thrilled that our brushes have met your expectations. Your satisfaction is our priority, and knowing that you had a positive experience is truly rewarding.

If there's anything else we can assist you with or if you have further feedback, please feel free to reach out. We look forward to serving you again in the future.

Thanks once more for choosing Eqclusive Ltd!

Best regards,
Elvi
Eqclusive Ltd

Eqclusive からの回答

2024年1月19日

Dear Kirsty,

Thank you for taking the time to share your experience with Eqclusive Ltd! We're thrilled to hear that you are enjoying our brushes and that our service has met your expectations.

It's wonderful to know that the quality of our brushes has made a positive impact, especially in preventing static during the winter months. We understand the importance of providing products that contribute to a positive and comfortable experience for both you and your horses.

If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you with top-notch products and service.

Thanks again for choosing Eqclusive Ltd!

Best regards,
Elvi
Eqclusive Ltd

Eqclusive からの回答

2024年1月10日

Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that your order arrived quickly all the way to the US, and that you're pleased with the matching purple curry brush for your plastic box. We strive to provide a great shopping experience, and it's wonderful to know that we've met your expectations. We truly appreciate your support and look forward to serving you again in the future. If you have any more feedback or if there's anything else we can assist you with, feel free to reach out. Happy grooming! 🐴💜

Eqclusive からの回答

2024年1月9日

Dear Shannon,

Thank you so much for choosing Eqclusive Universal Shining Pack - for all colors of coats ©! We're thrilled to hear that you're pleased with the product and our service.

Your 5-star review means a lot to us, and we truly appreciate your kind words about the super quality of our products and the quick delivery. We strive to provide the best experience for our customers, and it's fantastic to know that we've met your expectations.

If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your feedback and look forward to serving you again in the future.

Thank you for being a valued customer!

Best regards,
Elvi

Eqclusive からの回答

2024年1月9日

Dear Dawn,

Thank you for taking the time to share your experience and leave a fantastic 5-star review! We're thrilled to hear that you found our website easy to use and that, despite issues unrelated to Eqclusive, you appreciated our communication and ultimately received the product you ordered.

Ensuring a smooth and transparent experience for our customers is our priority, and we're delighted that our efforts resonated with you. If you ever have further questions or need assistance in the future, please don't hesitate to reach out.

We appreciate your support and look forward to serving you again.

Best regards,
Elvi

Eqclusive からの回答

2024年4月1日

Dear Steve,

We are deeply sorry to hear about the inconvenience you've experienced with your recent order. Your feedback is important to us, and we want to address your concerns promptly.

We sincerely apologize for any misunderstanding regarding the availability of the item you ordered. It is never our intention to mislead our customers or take payments for items we do not have in stock. We understand your frustration, and we are actively working to improve our inventory management processes to prevent similar situations in the future.

Regarding your refund, we want to assure you that we take the processing of refunds very seriously. If there has been any delay in the return of your funds, we apologize for the inconvenience. Please rest assured that we are investigating this matter urgently and will ensure that your refund is processed promptly.

We value your feedback and the opportunity to address your concerns. If there is anything further we can assist you with or if you have any additional questions, please don't hesitate to contact us directly.

Once again, we apologize for any inconvenience you've experienced and appreciate your understanding as we work to resolve this issue.

Kind regards,
Elvi

Eqclusive からの回答

2024年1月8日

Dear Kelly,

Thank you so much for taking the time to leave us a fantastic 5-star review on Trustpilot! We are thrilled to hear that you find our products super.

At Eqclusive, our mission is to provide top-quality products that exceed our customers' expectations, and we're delighted to know that we've succeeded in delivering a positive experience for you.

Your support means the world to us, and we truly appreciate your kind words. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to receive exceptional products and service.

Thanks again for choosing Eqclusive!

Best regards,
Elvi

Eqclusive からの回答

2024年1月8日

Dear Joanne,

Thank you for taking the time to share your experience and leave us a fantastic 5-star review! We appreciate your feedback and are thrilled to hear that you found our customer service to be great.

We're sorry to hear about the initial inconvenience with the damaged Christmas present, but we're delighted that our team could efficiently handle the situation and provide a replacement box for you. Ensuring a smooth and positive experience for our customers is our top priority, and it's rewarding to know that we met your expectations.

If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We value your trust in us and look forward to serving you again in the future.

Thank you for choosing us!

Best regards,
Elvi

Eqclusive からの回答

2024年1月8日

Dear Sandra,

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found shopping with us quick and easy, and we're delighted to know that you love our products! 😊

Our team works hard to provide a seamless and enjoyable shopping experience, and it's always rewarding to hear when we've met our customers' expectations.

If there's anything specific you love about our products or if you have any feedback to share, we'd love to hear it. Your satisfaction is our priority, and we look forward to serving you again in the future.

Thanks again for choosing us!

Best regards,
Elvi

Eqclusive からの回答

2024年1月8日

Dear Elizabeth,

Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had a positive experience with both our products and service.

At Eqclusive, we strive to provide excellent products and top-notch service to our customers, and it's fantastic to know that we've met your expectations.

If there's anything specific you enjoyed about our products or service, or if you have any suggestions for improvement, please feel free to share. We appreciate your support and look forward to continuing to serve you in the future.

Thanks again for choosing us!

Best regards,
Elvi

Eqclusive からの回答

2023年12月11日

Thank you so much for your wonderful review! We're thrilled to hear that you find our products amazing and that you've had a fantastic experience with our service. Marta is indeed fabulous, and we're lucky to have her as part of our team.

Your kind words and endorsement mean a lot to us. We strive to consistently deliver products that exceed expectations and provide exceptional service to our valued customers.

If you ever have any specific feedback or if there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!