Absolutely shocking Ordered a rug a week ago. Still not dispatched. Daily attempts to contact the company via shop and Watsapp and phone. Laura is Ignoring all requests for a refund and goods s... ãã£ãšèŠã
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Despite not being able to send out full order to me, the ability to contact me and let me know, refund me the difference and add some goodies really did make up for it. I had a lovely email describi... ãã£ãšèŠã
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Just received yet another order from the lovely guys at Equestrian Rose and once again I am 100% satisfied. Fantastic range at amazing prices and all super quality. I also needed to amend my order and... ãã£ãšèŠã
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I ordered a couple of items recently after winning a voucher in the pet of the month competition and found the experience nice and straightforward to order. A fantastic range of products for rider ho... ãã£ãšèŠã
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Established in 2021, Equestrian Rose Ltd aims to bring fresh and exciting products to the market at unbeatable prices. From your novice ride to your competition horses, we have got everything you need to suit your discipline. We have a huge range of products, from your bridles to your rugs, and that's just the horses! We also have so much for the happy hackers or competitive riders of the world such as jodphurs and chaps. We aim to do what we can to ensure we bring the best products to you and your horse and have a 100% money back guarantee. Your happiness is important to us and we aim to deliver world class service.
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North East Business Centre, SR5 2TA, Sunderland, è±åœ
- 07916352629
- Info@equestrianroseltd.com
- equestrianroseltd.com
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Unbelievably frustratingI purchased aâŠ
Unbelievably frustratingI purchased a rug over a week ago, and it hasn't even left the warehouse. I've been reaching out daily through the store, WhatsApp, and phone calls. Laura continues to ignore my refund requests, and there's no update on the shipment. The way they handle customers is appalling, and I can't recommend them under any circumstances. I've now reached out to my bank to reclaim my money.Update (Nov 24): The order was canceled, yet the refund hasn't been issued, and now their website is down!
2025幎12æ30æ¥
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Great service & prices
2024幎10æ8æ¥
Equestrian Rose Ltd ããã®åç
Hi Jane,
Thank you so much for your lovely review, we are still having technical errors which we understand is affecting people, but it looks like we are coming out of the other side with it.
So we massively appreciate this review!
Kind regards,
ERL
Absolutely shocking
Absolutely shocking
Ordered a rug a week ago. Still not dispatched. Daily attempts to contact the company via shop and Watsapp and phone. Laura is Ignoring all requests for a refund and goods still not dispatched.
Shocking customer service, would avoid at all costs. I have now contacted my bank to get a refund.
Edit (24th Nov): Despite order cancelled, STILL no refund processed and website now shut!
2024幎10æ13æ¥
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Equestrian Rose Ltd ããã®åç
Hi Alex,
I am glad you have contacted your bank for a refund as we are still experiencing some difficulties but we as a business haven't ignored you. Unfortunately we have run into some technical difficulties which we have been working on to rectify. Though I understand your review completely, and will not dispute it. This blip for our business isn't who we are as a company at all, we are not a scam company, we are a small, family run business so it has impacted us hugely.
Again, I apologise for the inconvenience caused on your order, I really do.
Kind regards,
ERL
Fraudulent transaction
The company took payment for an item that they did not have in stock. I have still not received the refund and the "Managing Director" is now ignoring messages and emails. It has now been referred to Paypal and the issue has been escalated as the company has not responded to Paypal either.
2024幎10æ15æ¥
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Equestrian Rose Ltd ããã®åç
Hi Jack,
We actually won't dispute that you haven't had a response. Our back system has unfortunately failed in connection. We thought we had sorted the issue but we hadn't. Our team are working on getting the system back up, so we do sincerely apologise. What is your order number and I will get on to it now and email you from a separate email system?
Kind regards,
ERL
Great customer service
2024幎10æ8æ¥
Equestrian Rose Ltd ããã®åç
Hi Alison,
Thank you so so much for your review, I know your order was one of those affected and I am glad we could sort yours out. Your patience has been super kind and for that, we are more grateful than you know, through this stressful time for our business. We really appreciate your support and custom!
Kind regards,
ERL
Helpful and kept me up to date withâŠ
Helpful and kept me up to date with both orders placed, would definitely recommend. Thank you
2024幎9æ10æ¥
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Equestrian Rose Ltd ããã®åç
Thank you very much for your review and supporting our business, we appreciate every single order!
Kind regards,
ERL
Equestrian Rose Ltd ããã®åç
Thank you so much for your review, and for supporting our business, we really appreciate it!
Kind regards,
ERL
Absolutely fabulous quality productsâŠ
Absolutely fabulous quality products and the website is gorgeous I will definitely be purchasing again! Couldnât recommend this brand enough for my fellow horse enthusiasts keep up the brilliant work ððŒ
2024幎5æ22æ¥
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Equestrian Rose Ltd ããã®åç
Hi Olivia,
Thank you so much for your lovely review! We really appreciate your support of our business and trusting us with your order.
Kind regards,
ERL
Slow dispatch
Slow dispatch, paid for 3-5 working days delivery, now on day 10 and my order still hasnât arrived! Still saying DPD is waiting for my order!
Messaged and emailed and have no reply.
2024幎5æ16æ¥
Equestrian Rose Ltd ããã®åç
Hi Shannon,
Whilst we really appreciate your support of our small business and leaving us a review. We do have to state that we are only on business day 6 with your order, your item has been dispatched and you have received a tracking number on the 16th for this, but it is unfortunately out of our control what happens when your parcel is in the hands of DPD. We can only chase them from that point, which we will absolutely do for you. Please understand your 1 star review does make us sad, as we are well within our T&Cs and we would have loved the chance to communicate prior.
Kind regards,
ERL
Delivery took a bit longer than itâŠ
Delivery took a bit longer than it should have which you offered a refund of postage but where the refund went I don't know?apart from that all good thanks
2024幎1æ31æ¥
Equestrian Rose Ltd ããã®åç
Hi Lorraine,
Thank you so much for your order and your review, we really appreciate it.
I have just had a look at your order and you are completely right, that was a mistake our part. Huge apologies! That refund will now be with you.
Kind regards,
ERL
Informed order had arrived
Informed order had arrived. It was no longer in stock.
Still waiting for updated order to be delivered and no way of tracking.
However, the customer service advicer that made contact via email was helpful
2024幎1æ31æ¥
Equestrian Rose Ltd ããã®åç
Hi Elaine,
Thank you so much for your review and your order.
I have had a look through your order and it was sent out to you on the 31st of January, for which you will have received a tracking number. Had we have known there were any other concerns we will of course have chased that up for you. The delivery is taking slightly longer due to the area you live, that is unfortunately out of our control. We are however, still within the correct timeframe as per our terms and conditions for your expected delivery date. I hope this helps.
If you would like to contact us, we will see if there is anything else we can do for you.
Kind regards,
ERL
Brilliant company
Brilliant company. Customer service is excellent. Very helpful, quick comms and delivery.
2024幎1æ23æ¥
Equestrian Rose Ltd ããã®åç
Hi,
Thank you very much for your review, we really appreciate you trusting us and shopping with us!
Kind regards,
ERL
Excellent service arrived in good timeâŠ
Excellent service arrived in good time delighted with purchases
2024幎1æ20æ¥
Equestrian Rose Ltd ããã®åç
Hi,
Thank you very much for shopping with us and for your lovely review! We really appreciate it.
Kind regards,
ERL
Great price I paid for excellentâŠ
Great price I paid for excellent quality rug,quick reply to emails
2024幎1æ20æ¥
Equestrian Rose Ltd ããã®åç
Hi Keith,
Thank you so much for your review and for shopping with us, we really appreciate it.
Kind regards,
ERL
Fantastic Service
Fantastic Service, good communication,Fantastic products. Bought as a ð gift.. over the moon. Definitely shop here Again
2024幎1æ18æ¥
Equestrian Rose Ltd ããã®åç
Hey AJC,
Thank you so much for such a lovely review! We really appreciate your support of our business! We hope your Christmas was awesome.
Kind regards,
ERL
Amazing small business and greatâŠ
Amazing small business and great communication from the seller.
Thank you so much!!
xxx
2024幎1æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Equestrian Rose Ltd ããã®åç
Thank you so much for your review and for shopping with us, we really appreciate your support.
Kind regards,
ERL
Quick delivery and product amazing
Quick delivery and product amazing. Customer service was brilliant, will definitely order again!
2024幎1æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Equestrian Rose Ltd ããã®åç
Hi Max,
Thank you so much for the kind review and for shopping with us, we really appreciate it!
Kind regards,
ERL
Great value fast delivery
2024幎1æ4æ¥
Equestrian Rose Ltd ããã®åç
Hi Brian,
Thank you so much for your kind review and for shopping with us, we really do appreciate it.
Kind regards,
ERL
Amazing small business & great to dealâŠ
Amazing small business & great to deal with and have amazing communication. Thank you!
2024幎1æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Equestrian Rose Ltd ããã®åç
Hi Danielle,
Thank you for shopping with us and for leaving such a lovely review! We really appreciate it.
Kind regards,
ERL
Great seller thsnks
2023幎11æ21æ¥
Equestrian Rose Ltd ããã®åç
Thank you so much for ordering with us and leaving a lovely review!
Kind regards,
ERL
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