Erojoy レビュー 

Erojoy からの回答

2026年6月24日

Hello Justin, Thank you for your feedback! We're glad to hear you're loving the device and that it's been a great purchase overall.

We appreciate you pointing out the delivery issue. While the shipping address was submitted during checkout, carrier systems can occasionally flag addresses for verification, which can unfortunately cause delays and require additional coordination. We're glad you were able to get it resolved and that your order arrived safely.

Thank you again for your support and for choosing us. We hope you continue enjoying your purchase!

Erojoy からの回答

2026年6月11日

Hi Kyle, thank you for the review. We're glad we could help resolve the issue quickly and keep communication clear throughout the process. We appreciate your support and are always here if you need anything else.

Erojoy からの回答

2026年5月26日

We’re very sorry to hear about this experience. We completely understand how frustrating this situation is, especially when your order did not arrive as expected.

Please know that we are already coordinating with the shipping carrier regarding your package. While shipping issues can sometimes be outside of our direct control, we will still take full responsibility in helping resolve this for you, this has always been our promise to our customers.

Our support team will be reaching out to you as soon as possible to assist further and work on a resolution.

Erojoy からの回答

2026年5月17日

Hello Mike, Thank you so much for the kind words! We're really glad Leah was able to help get everything sorted out quickly for you. We know how frustrating it can be when a device suddenly stops working, so it means a lot to hear that the support experience made things easier. We’ll be sure to pass your feedback along to Leah — she’ll be thrilled to hear it!

Erojoy からの回答

2026年5月9日

Hi Lannie, Thank you so much for the kind words and for taking the time to share your experience! We’re really happy to hear that Leah kept you updated throughout the process and made everything smooth and professional for you. We’ll make sure your feedback gets passed along to her, this will mean a lot!

Erojoy からの回答

2026年5月3日

Hello Chirag, Thanks for the honest feedback, we really appreciate you giving us a try.

We know not every product is a perfect fit, so we’re glad we could still make the experience a positive one on our end. If you ever decide to explore other options in the future, we’ve got you covered.

Erojoy からの回答

2026年4月27日

Matthew, Love hearing this! I’ll make sure Leah sees it.

We take a lot of pride in keeping things clear and stress-free, especially when there are concerns around payments or delivery timelines. Glad she was able to step in quickly, keep you updated, and follow through all the way.

If anything ever feels unclear again, just reach out, we’ve got you.

Erojoy からの回答

2026年4月23日

Hi Pie, Thanks for your thoughtful feedback, we really appreciate it.

Glad to hear the issue was resolved and that the support itself met your expectations. On the response time, we aim to respond to all emails within 24 hours. If that didn’t happen in your case, there may have been a system hiccup, but either way, that’s not the experience we want you to have.

We’re already working on tightening this up to make sure responses stay consistent moving forward. Appreciate you calling it out, it helps us improve.

Erojoy からの回答

2026年4月9日

Hello Peter, Thanks for bringing this to our attention, and we completely understand how frustrating that must have been.

We've gone ahead and prioritized your ticket, and we’ll be getting back to you as soon as possible with an update on your concern.

We truly appreciate your patience and the chance to make this right.

Erojoy からの回答

2026年4月2日

Hello Marty, Thank you for the great review! We’re really glad to hear that your first experience didn’t disappoint, that’s exactly the kind of experience we aim to provide, especially for those who are new to this world. And yes, “better hang on” is definitely solid advice. We truly appreciate the 100% recommendation and your support!

Erojoy からの回答

2026年3月17日

Hi Chuck! Leah H. really is awesome, glad she was able to help you out and take care of everything smoothly.

Appreciate you taking the time to leave this, it really means a lot. We’ll make sure she sees your message.

If you ever need anything else, just reach out — we’ve got you.

Erojoy からの回答

2026年3月16日

Hi Scott, Thank you for the great feedback!

We’re really glad to hear the issue was resolved quickly and that you had a smooth experience with our support team. Leah will definitely appreciate the shout-out, she always aims to go the extra mile to make things right for our customers.

Thanks again for taking the time to share your experience!

Erojoy からの回答

2026年3月14日

Hi Joseph, Thank you so much for the kind words! We’re really glad to hear that Leah was able to help resolve the issue quickly.

While it’s never ideal for a product to arrive defective, we always aim to make things right as fast as possible when it happens. Leah will definitely appreciate the shout-out—she works hard to take care of our customers.

Thanks again for sharing your experience and for giving us the chance to fix things. Enjoy the replacement!

Erojoy からの回答

2026年3月13日

Thank you for taking the time to share such detailed feedback, and we appreciate the kind words about our customer service.

We understand that experiences with products like these can be very subjective, what works well for some people may not deliver the same results for others. That said, feedback like yours is still incredibly valuable to us. We carefully review comments about performance, speed, thrust depth, and sleeve fit as we continue improving existing designs and developing future products.

We’re grateful you gave our products multiple tries and shared your honest experience. Insights like this help guide our team as we work on the next generation of products.

Erojoy からの回答

2026年3月7日

Hi William, Thank you for the kind words! We’re really glad to hear you’re enjoying the product and that you had a great experience with our support team.

Leah will definitely appreciate the shoutout, she always goes the extra mile to make sure things get sorted quickly and smoothly. If you ever need anything in the future, feel free to reach out. We’ve got you!

Thanks again for the support.

Erojoy からの回答

2026年3月4日

Hello James, Thank you so much for taking the time to share this, it truly means a lot.

We’re really glad Leah was able to step in, track everything down, and keep you properly informed. That extra follow-through is exactly the level of care we aim to provide, and we’ll make sure she sees your kind words.

We appreciate you recognizing the effort, and we’re grateful to have you with us. If you ever need anything else, we’ve got you.

Erojoy からの回答

2026年2月27日 に更新

Thank you for bringing this to our attention and for including your order number. This is definitely not the experience we want for you, especially after only three uses.

This is not how we usually handle cases like this, and we normally respond much faster. There may have been an internal delay, but that’s on us to sort out.

Our support team will be contacting you ASAP to properly resolve this and make things right. We’ll review your previous email and video so you won’t need to resend everything unless absolutely necessary.

We appreciate your patience, and we’ll get this fixed for you.

Erojoy からの回答

2026年2月24日

Hello Niall, Thank you so much for sharing your experience! We’re really glad Leah was able to step in quickly and make things right for you. Staying on top of concerns and following through until everything’s sorted is exactly how we like to do things. It means a lot to hear that you felt well taken care of, and we truly appreciate your kind words. If you ever need anything else, we’re always happy to help.

Erojoy からの回答

2026年2月23日

Hello Ryan, Thank you for taking the time to share this feedback.

We truly appreciate your recognition of Leah’s communication and responsiveness. Providing clear guidance and timely support is the standard we strive to uphold, and it’s rewarding to know that her service reflected that commitment.

Your comments will be shared directly with her and the team. We value your support and are grateful for the opportunity to assist you.

Erojoy からの回答

2026年2月15日

Hello Amos, Thank you so much for taking the time to share this. We know how stressful package theft can be, so we’re really glad Leah was able to step in quickly and make sure your delivery required a signature for extra peace of mind.

She genuinely cares about making sure everything arrives safely, and we’ll be sure to pass your kind words along to her, it’ll absolutely make her day.

We appreciate you trusting us with your order, and we’re always here if you ever need anything.