Esky レビュー 3

La solution de ma Probleme était vite et efficace, effectué par Esky

CANCELED FLIGHT - 6 months later and no refund date defined
Flight AR1290 (May 9, 2024, at 10:20) was canceled, and we had to reorganize our return to Europe through other means (reservations canceled the same day: 5790058598 and 2802991137).

After 6 months of requesting the refund, we still have not received anything.

They will tell you they are requesting your refund from the airline, that they are waiting for responses, and other excuses. Unfortunately, the truth is that their customer service is terrible. They respond just to waste your time, fail to proactively follow up on your issue, and leave you hanging until you give up (this is being written 6 months later).

I regret to say that the only solution we have is to NEVER PURCHASE through this website again in the future.
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UPDATE (20/11/2024): The airline's customer service says they have already issued the refund to the agency. Additionally, I have friends who bought their tickets directly from the airline, and they have already received their money. Let’s see what excuse Esky comes up with now... :/

vlucht verkocht die er niet was. Mijn ouders hadden via boekingsnr. 4205780432 twee vluchten naar Turijn geboekt .. tot op heden geen tickets gekregen, net via de website van de luchthaven gezien dat er geen vluchten gepland zijn op dat uur. Onmogelijk om esky te contacteren. Vandaar deze negatieve recentie. Hopend op een wat professionelere aanpak.