Fabulous range of quality ethical products. Products I especially love are the evole eye serum, ishga body oil & body spray, scence naturel deodorants (I did absolutely love the smell of the schmidts... もっと見る
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My order took six days to arrive and although you showed stock of the bitter orange lip salve when I ordered, you were out of stock and you sent me another scent. As this original scent was asked for... もっと見る
企業が回答しました
I can’t give a zero star review but I would if I could !! My order was placed and paid for on 06/07/23 and I still haven’t received it some 3 weeks later. I have emailed, messaged and tried to ri... もっと見る
My package never arrived to me. It was delivered to someone who signed for it but was clearly not me and when I contacted the company to discuss this they did nothing to resolve the problem. They neve... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Cruelty Free & Ethical Beauty Brands. A collection of professional, award winning, handmade, small batch products. With a choice of Organic & Vegan products
連絡先
Church Lane, YO42 4LS, Seaton Ross, 英国
- 01904 373032
- hello@ethicalskincare.co.uk
- ethicalskincare.co.uk
3.6
まあまあ
235件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
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Ethical Apothecary からの回答
Glad to hear it Thank you for taking the time to write us a review.
Best Wishes
Sam & Mel
Ethical Apothecary からの回答
Dear Kerry
Thank you so much for your 5 star review, thrilled to hear your delivery was speedy and you love your oils
Very Best Wishes
Sam & Mel
The product was great and it arrived…
The product was great and it arrived swiftly without delay.
2021年2月15日
Ethical Apothecary からの回答
That's fabulous to hear, thank you for taking the time to leave us a 5 star review. :)
All the best
Mel & Sam
Ethical Apothecary からの回答
Thank you for your continued support, we're really pleased your happy with your product and the service you received. Hope to see you again in the future.
All the best
Mel & Sam
A happy repeat customer
I have placed a number of orders from Ethical Apothecary and have always been really pleased with the products and customer service. Recently I contacted Sam for skincare advice as some products I have used for years have sadly been discontinued. She was so helpful and knowledgeable and I am now happily using my new products from Ethical Apothecary, Thank you.
2021年2月7日
Ethical Apothecary からの回答
Fantastic to hear we managed to help you find alternative products, and so thrilled you're happy with them. Thanks so much for leaving us fabulous feedback.
All the best
Mel & Sam
Fantastic service and gorgeous products…
Fantastic service and gorgeous products . Sam is so helpful and helped me choose the products that met my requirements .
2021年1月27日
Ethical Apothecary からの回答
So pleased you found our advice helpful, hope you are enjoying your wonderful products? Thanks so much for leaving us a fabulous review. Look forward to welcoming you back in the future.
All the best
Mel & Sam
Ethical Apothecary からの回答
Thank you for sharing your feedback and taking the time to leave us a 5 star review :)
All the best
Mel & Sam
Quick delivery & Excellent Customer Service
Quick delivery, and excellent customer service. 1 (out of several) items was not available, and an alternative was offered immediately, which given the time I ordered (between Xmas and NY) I thought fantastic! I have used EA before, and highly recommend them to everyone.
2021年1月21日
Ethical Apothecary からの回答
Thanks for your wonderful review, so thrilled you are happy with your order and the service you received. We really appreciate you sharing your experience with others and look forward to welcoming you back in the future.
All the best
Mel & Sam
Lovely product & well presented & quick delivey
Internet shopping during tge pandemic chaos tells us a lot about a company. This one was one if the good ones. Well packaged interesting , beautifully smelling soaps delivered extra quickly.
2021年1月4日
Ethical Apothecary からの回答
Delighted to hear you had a great shopping experience with us. Thanks so much for taking the time to leave us a 5 star, it means so much. Look forward to welcoming you back soon.
Had to contact this company because of…
Had to contact this company because of my own error. Couldn’t have been easier and had a very speedy resolution.
The product I chose for my son and son in law was their stand out item in a beauty box containing other products from different companies.
Excellent service.
2021年1月4日
Ethical Apothecary からの回答
Thanks so much for your fabulous review and kind words.
Website is easy to use
Website is easy to use. The charcoal soap by up circle is getting used up alot faster than I had hoped.
2021年1月1日
Ethical Apothecary からの回答
So happy to hear you found the website easy to us, we have spent a lot of time trying to make it quick and easy so that's music to our ears thank you. In response to the soap going faster than expected, may I suggest it is always stored in a dry place whilst not in use out of the shower or on a soap dish and not stood in water or near sunlight.
Ethical Apothecary からの回答
Hi Georgina
We are really grateful for your fabulous feedback, thank you.
Look forward to welcoming you back soon.
Best Wishes
Mel & Sam
Superb products
Superb products, have been a customer from the beginning always ready to help and give advice.
I have been using the face cream for 3 years now. It is simply just perfect. I cant praise this product enough.
2020年12月22日
Ethical Apothecary からの回答
That's wonderful to hear. Thank you so much for taking the time to leave us a fantastic 5 star review.
Best Wishes
Mel
5 star service
Ordered twice now and very pleased with service, fast delivery and product.
A little Thankyou note received both times is a nice touch.
I will always order here now for our Ishga products.
2020年12月22日
Ethical Apothecary からの回答
Hi Kirsty
Thanks for the wonderful feedback. Were thrilled you appreciate our personal handwritten notes :) and that your overall experience of shopping with us was very good. Look forward to welcoming you back soon.
Best Wishes
Mel
Would order again.
Website was easy to navigate and order from. Product came on time and well packaged. Bought as gifts so not tried them myself.
2020年12月17日
Ethical Apothecary からの回答
We really appreciate you taking the time to leave us a lovely review.
Ethical Apothecary からの回答
Thanks so much for your review it means a lot to us.
Great products, great service
Mel is always able to offer great advice and has given me some excellent recommendations over the last couple of years
2020年12月11日
Ethical Apothecary からの回答
Thanks so much for your fabulous review, we really appreciate your feedback. Look forward to welcoming you back to ethical apothecary soon.
Highly recommend
Highly recommend! Very happy with the products, sure the recipients of some of them will be as well. The hand written note is also a nice touch. Thanks again.
2020年11月30日
Ethical Apothecary からの回答
Dear Ben
Thank you so much for taking the time to write us such a great review, We love hearing such great feedback.
look forward to welcoming you back to Ethical soon.
wrong scent sent…
My order took six days to arrive and although you showed stock of the bitter orange lip salve when I ordered, you were out of stock and you sent me another scent. As this original scent was asked for specifically by my daughter for Christmas, I am not sure what to do. It there any chance that you will have the bitter orange lip balm by Christmas?
2020年11月28日
Ethical Apothecary からの回答
Dear Judith,
Im sorry to hear your order has taken longer than you expected. This circumstance while regrettable and most unusual is unfortunately beyond our control. We make every effort to ensure our customers safely receive their orders by using Royal Mail track and signed as a small business Royal Mail is the best service available to us and our customers. However it appears on this occasion despite our best efforts in dispatching your order straight away the Christmas postal demand has resulted in your order arriving later than you had expected. We endeavour to ensure deliveries arrive within 2 - 3 working days, however we also advise in our Frequently asked questions that busy postal periods may result in delayed deliveries. As a consequence of your poor review and 1 star rating, which as a small business is upsetting for us to see, we will explore ways of making our recommendations to order early to avoid delays during busy postal periods ( Christmas) more visible on our website. I really hope you are pleased with your lovely Ethical Purchases and hope to earn a 5 star review from yourself soon.
Best wishes
Sam & Mel
Hello Judith just to let you know we have popped the orange lip balm in the post 1st class today so hopefully you will receive it soon.
It’s a lovley one I hope your daughter enjoys it as much as we do
Very best wishes
Sam
Love this product
No complaints with this product. I love the smell and the feel of my curly hair, after it's been washed. Fast delivery and everything can be recycled ♻
Thank you so much.
2020年11月28日
Ethical Apothecary からの回答
Dear Kez
Many thanks for taking the time to review the shampoo you purchased from us, we are delighted you love it as much as we do. It means the world to us to receive such wonderful feedback.
Thank you we look forward to welcoming you back soon.
Best wishes
sam and mel
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