I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... もっと見る
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My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... もっと見る
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Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
連絡先
53 Palmeras St, 10th Floor, 00901, San Juan, プエルトリコ
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
2.6
期待以下
389件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Well it was ok while it lasted
Well it was ok while it lasted, I've been trying to close my corporate account since the 10th of May, I haven't heard a peep from them. Shocking service, I'm really concerned now they won't be returning my cash. Not looking good guys.
2021年5月26日
自発的なレビュー
Euro Pacific Bank からの回答
Dear Client,
Thank you for your feedback.
Please note that our banking law requires in order for us to close the account , Compliance must do there regular checks to ensure that there is no pending compliance request in order for us to proceed.
Thank you for your time.
Client Services-Euro Pacific Bank.
Very helpful discussion and run through…
Very helpful discussion and run through of how to use account. Thank you Mart.
2021年5月26日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
The account opening process was very…
The account opening process was very straightforward and clear while not compromising any protocols. Highly appreciated. Honestly, I have received very good guidance from Dan Brezinski. very nice personal approach and very clear on attention to the details. Thank you Dan.
2021年5月20日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I managed to open my corporate bank…
I managed to open my corporate bank account with success and I now have a great setup to build on. The process was a bit long and I did not receive a lot of updates but we got there in the end and I also believe the current processes and timelines are impacted by Covid and what is going on in the world. Thanks to EPB for trusting me as a client!
2021年5月20日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Mart from Europacific bank was…
Mart from Europacific bank was extremely helpful. I also must say that I love their UI - the cleanest and easiest I've seen in a bank so far.
2021年5月18日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
All good
It takes a little time to create an account but the staff will help and guide you through the process.
2021年5月4日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
So far everything is perfect
So far everything is perfect.
Mart has helped us with every step and we are very satisfied.
Kind Regards,
2021年4月27日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I made a telephone appointment with
I made a telephone appointment with Kamisha Antoine
and she very quickly solved my problem. Very satisfactory service.
2021年4月23日
自発的なレビュー
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
excellent communication and agreement…
excellent communication and agreement only during the time of account opening
2021年4月20日
自発的なレビュー
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
full reserve bank, solid banking
I had an ok experience opening a personal bank account. I went trough the compliance process, plus two phones calls with the on boarding specialist and it was done.
The only 2 things that was not as smooth as I would in order to give a 5 stars are :
First, the onboarding specialist called me twice 20 minutes late, which can be annoying if you're on a thigh schedule.
Second thing, I was reluctant to send my notarized copy of passport to compliance over unencrypted email. Then I took a look at their website where they say clearly : "you can send encrypted email with PGP" then I asked for their public key, but the bank couldn't give it to me. Should be a red flag, but I know most people aren't familiar with that technology, so we found a workaround and everything went fine at the end.
It was a bit frustrating with delays and misunderstanding from both parties, but we are different cultures and it was my first remote bank account opening. I can only recommend this bank as their staff and online banking are okay, plus it's a full reserve bank, which is important to me.
2021年4月16日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Die Mitarbeiter sind freundlich und…
Die Mitarbeiter sind freundlich und hilfsbereit. Das Prozedere der Eröffnung hat sich allerdings lange verzögert. In Summe bietet die Bank sehr viele Vorteile und bietet ein sicheres und modernes Banking an.
2021年4月13日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Smooth account opening
The account was opend fast and without problems. Support is friendly and assists with any questions.
2021年4月12日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Good service
2021年3月24日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Recommended for offshore companies
Pro: Multi Currency Accounts, Trading account, cooperative Customer Service. Cooperate or private “offshore” account
Con: no deposit insurance, higher transfer Expenses.than usual Banks.
Recommended for offshore companies
2021年3月17日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Dear Sir
Dear Sir, Dear Madam,
I am very glad to be your customer and your staff help me a lot very efficiency with fast answer.
Best regards,
Kamel
2021年3月15日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very good experience with the Euro…
Very good experience with the Euro Pacific Bank, professional and friendly staff ensured a quick handling.
2021年3月11日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Fraud Department at EPB
Hi all, I have been screwed by an Escrow Agent having a bank account at EPB. I submitted an official request to the FRAUD department at EPB with concrete arguments and official documents for a refund / a recall of my money. Still no answer from them !
2021年3月5日
自発的なレビュー
Euro Pacific Bank からの回答
Hello,
We appreciate your feedback.
We have completed a widespread search of our records and we were not able to find your account profile so that we could email or call you in order to resolve your inquiry.
Therefore, we invite you to contact us directly at +1-888-527-4041 or complaints@europacbank.com and reference your Trustpilot review.
We will ensure that whatever issues you have been experiencing are addressed and resolved.
Client Services - Euro Pacific Bank
It was overall a good experience
It was overall a good experience. Lots of paperwork and procedures but Dan of Europac bank explained it really well and professionally. I want to hire him for my next company! that's how good he is.
2021年3月4日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very Impressed by Euro Pacific
Since last summer we've been concerned about the current financial state of UK banks. So have been looking for a safe, solid alternative bank. Euro Pacific came highly recommended to us by a very successful friend of ours. We've been very impressed by the help and professionalism of Euro Pacific in setting up our account. And we would highly recommend them to anyone looking for a bank.
2021年2月26日
Euro Pacific Bank からの回答
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Euro Pacific Bank absolute Katastrophe in Sachen Kommunikation
Dies ist ein Nachtrag zum Nachtrag.
Erneut wurde mein Konto "geschlossen" und erneut soll ich es "reaktivieren". Auf meiner mehrmaligen Nachfragen erhalte ich immer nur standardisierte Antworten.
Ich habe jetzt die Nase voll. Ich werde das Konto kündigen und mein Geld anders wo parken. Hier ist es nur teuer und mit Ärger verbunden.
2021年2月24日
Euro Pacific Bank からの回答
Hello,
We appreciate your feedback.
We have completed a widespread search of our records and we were not able to find your account profile so that we could email or call you in order to resolve your inquiry.
Therefore, we invite you to contact us directly at +1-888-527-4041 or complaints@europacbank.com and reference your Trustpilot review.
We will ensure that whatever issues you have been experiencing are addressed and resolved.
Client Services - Euro Pacific Bank
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