Europcar Greece レビュー 

It’s been over three weeks and I’m still struggling to get back my deposit of 290 euros. I have received what looks like an automatic reply about them looking into my case but haven’t heard anything from them in more than a week. Really disappointed and not optimal. Case #27351833.

Europcar Aéroport de la Chanée
Ne réservez surtout pas!!!!
Ce message est à l'attention des touristes français. Je ne peux pas mettre 0!
Nous avions réservé une voiture avant de partir via un partenaire. Nous avons vécu une expérience consommateur horrible!! En arrivant, à l'aéroport de la Chanée, nous voulons récupérer la voiture, il faut payer un dépôt de garantie et là le loueur nous dit que notre carte n'est pas de crédit mais de débit. (C'est écrit en tout petit au dos de la carte visa). On explique au loueur qu'en France la plupart des banques délivrent ce type de cartes (débit) et qu'on peut tout faire avec (réserver un hôtel, billet de train, avion...) et que cette carte est sûre. J'ignore comment c'est dans les autres pays européens. La seule solution qu'il nous propose est de payer pratiquement le double de ce que nous avions déjà payé !!! (full insurance). Nous refusons et voulons annuler la réservation. Il dit qu'il ne peut pas annuler notre réservation que c'est à nous de le faire.
Attention avant de louer via Europcar (en tout cas en Crète et pour les touristes français) il faut bien vérifier que votre carte Visa est bien de crédit et non de débit.
En interrogeant les autres loueurs de l'aéroport, tous ont été surpris de cette pratique. Finalement, nous avons pu louer sans aucun problème une voiture avec notre carte visa auprès d'un autre loueur directement à l'aéroport.Par la suite, sur notre lieu de vacances, même les petits loueurs locaux acceptent les cartes de débit. Ceci nous a fait perdre au moins 2 heures alors que nous étions fatigués de notre voyage. Conseil pour les touristes français : vérifiez donc au dos de votre carte visa avant de partir......

I had ok experiences with Europcar before, but they’ve turned into a wholly fraudulent, heinous company, especially in Greece. Avoid them at all costs. First, THEY asked me to update them with my arrival time: when I did, their system cancelled my reservation instead. When I tried to rebook it 1 minute later, they charged me an additional 60 EU. When I contacted them, they stalled in replying, then lied to my face about how they could do nothing, that I had cancelled, etc. (all BS—I can document their system screwed up my request, and why would I cancel a reservation to rebook the exact same thing 1 minute later with a slightly later pick up?). They stalled so long I could no longer cancel (they waited to within 48 hours), as I would have had they replied this way in a timely manner. Then at the counter, their agents were just shakedown con men. They tried to scare me into buying insurance I didn’t need by claiming they’d charge me $35,000 EU if anything happened to a car worth half that amount new. Finally, their site claimed they were on airport, another reason I booked with them as I’d have a tight return—they’re 3 km away in the middle of nowhere, and even their pick up instructions were useless.

This company uses the system to double up the money you pay for your car hire by over charging for any minor damage they can find. We have hired cars every year for well over 20 years and have had no issues. First year using Europcar ( and definitely the last!). We had a minor dent, which looked like it came from someone opening a car door onto it. It was nothing really but they managed to turn it into a £500 bill. Not bad as parts of the car were already held together by sellotape when we picked it up. We had to pay it as had a flight to catch and will try to claim it back. But you can tell this is the way the company is set up to make money from people by picking up minor issues and then charging extortionate amounts of money. There are so many other great car rental companies to choose from who operate differently to this and so please pick one of them. Do not use this company or you will regret it later!

Worst car service ever.

Definitely do not use Europcar for your car rental in Greece. They oversell you on insurance, and over charge you for the car with deceitful language about the deposit. Poor customer service all around in trying to resolve multiple complaints about the process and payment.

Une véritable arnaque de la part de Carjet.com. J'ai réservé un véhicule de location et, à aucun moment, il n'était clairement indiqué qu'en Grèce une carte de crédit était obligatoire. Comme la plupart des Français, je possède une carte de débit. J'apprends seulement après avoir payé que je risque de ne pas pouvoir récupérer le véhicule et de perdre l'intégralité de ma réservation.

Le plus scandaleux, c'est que Carjet.com me propose d'annuler la réservation... en me facturant 50 € de frais, alors que cette situation est la conséquence directe de leur manque de transparence. Faire payer un client pour une information essentielle qui n'a pas été clairement communiquée est inadmissible. Je déconseille fortement Carjet.com.

Use a different provider like Avis or Hertz...after nearly a month I am struggling to get back the refundable 290 euros which you pay at the hiredesk.
They keep saying the funds have been released ..bbut so far nothing.They are appalling.

Europcar at Kalamata airport is farmed out to a local Greek company called HELLAS RENTAL SOLUTIONS IKE who appears to work under franchise. It is not clear how many of their rental policies are their own or those of Europcar. We returned the car with a very small scratch for which they charged us 421.03 Euros. When we questioned this sum as being excessive and a mere moneymaking scheme, one of the employees became aggressively argumentative, laughing and saying we didn’t know how much such a repair would cost in Britain. But we do. The guy who actually processed all the paperwork was matter of fact and just doing his job.
On pick-up HELLAS RENTAL SOLUTIONS presented us with a car with a half-full tank of petrol saying they had a like for like petrol policy. That’s not the best option for the customer. Reputable companies generally have a full-to-full policy on petrol, which is much easier for the renter when returning the car.
All in all, customer service at Europcar at Kalamata airport was surly and not very friendly. The car was fairly old and basic, with a fair amount of scratches on it, but ok to drive.

Escro
Nous avons payés une prestation pour un confort. Logique d’avoir un véhicule à cette demande, et bah non!
À l’arrivé la voiture n’étais pas propre à l’intérieur, bon ce n’est pas cela le VRAI problème.
En Grèce sous 40° à l’ombre faire de route avec 1 couple d’amis et ma femme enceinte de 5mois, vous vous imaginez bien que le confort pour les occupants c’est la CLIM.
Au bout de 15min de route sous cette chaleur plus de Climatisation
Nous avons donc prévenus Europcar France et Europe Athènes.
Un Échange est prévus dans un Europcar le plus proche sois, 1h15 de route.
Arrivé là-bas aucune communication, pas de véhicule de remplacement rien, revenez demain ou après demain BLAGUE on que sa à faire de nos vacances.
Plusieurs échangent durant notre séjour et même encore plusieurs mois après. Rien ne se passe Athènes bloque le dossier du moins ils s’en battent les boules (variante car mots inappropriés).
Une location à 800€ et ne pas avoir le service de confort réservé c’est de l’escroquerie.
La seule solution trouvée au bout de 3 mois après notre séjour un surclassement en plein mois de Novembre et Décembre lamentable.
C’était notre première chez Europcar et sa sera la DERNIÈRE.
Nul à ….. (variante car mots inappropriés )!!!

Sehr sehr mieser Service, total unfreundliches und absolutes unerfahrenes Personal, am Terminal in Athen Airport.
Kaution immer noch nicht zurück erstattet bekommen, würde diesen Laden meiden und natürlich niemanden empfehlen!

They do not respond to support email requests customer-service at europcargreece.com? Highly unprofessional.

It sounds like a good company but can never compete with AVIS or Budget.

For my reservation RNT003-57784 for 11:30, I arrived at Heraklion Airport at 10:40 p.m. and promptly called the Heraklion branch at 11:17 p.m. to inform them of my arrival. I was placed on hold for approximately five minutes. After reaching the exit, I spent additional time trying to locate the branch — I asked people around to find the office or the meeting point. They do not have an office or representative at Heraklion Airport. When I was finally able to meet them at 11:34 p.m., I was informed that a €60 penalty had been applied since they close at 11:30 p.m., as they said.

This situation appears to have resulted from a minor delay and coordination issue rather than negligence on my part. Before booking, I was not informed that the office closes at 11:30 p.m. or that there is a €60 penalty. This information only appears after booking or on the day of the pickup!

I was travelling with my child, so being left without assistance at the branch was particularly distressing. Despite explaining the situation, I received no flexibility or understanding from the rude representative, which was disappointing.

Considering all the above, I feel this was done on purpose to collect another easy €60.

I sent an email to Customer Service expressing my disappointment and requesting a refund of the €60 penalty as a gesture of goodwill and fairness, but they were completely unresponsive. Five days have passed, and they did not even think it was worth replying to me. This company will never be my choice again for any future rentals!

Wir haben das Auto von Deutschland aus gebucht. Noch vor der Abreise haben sie sich gemeldet und wollten die Bestätigung sehen und die haben wir per WhatsApp geschickt und alles was gut. Angekommen am Airport in Heraklion kurz geschrieben das wir da sind. Kurz darauf war ein Mitarbeiter da und hat die Mitarbeiterin Nancy angerufen und sie war das kurz den Vertrag ausgefüllt Auto erhalten und wir konnten los. Den letzten Abend war die Batterie kaputt vielleicht eine dreiviertel Stunde später war sie da brachte uns ein neues Auto ohne Probleme. Am Abreisetag ohne Komplikationen Auto abgestellt auf dem Parkplatz am Airport Schlüssel in den Kasten gelegt und das war's. Also ich kann wirklich nicht schlecht darüber schreiben und reden. Die Mitarbeiterin Nancy war richtig lieb und nett und deshalb würde ich immer wieder gerne dort buchen. Noch mal einen ganz lieben Dank für alles an Europcar am Airport in Heraklion

Europcar is a con company. If you are going to Rhodes please book with a local car company.
I booked online with europcar thinking the experience would be good with an established rental group however I was mistaken.
The car we received was nothing like the car we had asked for and was terrible. Unable to get up any hills and could barely move. Has many broken features the most important being the fuel cap wouldn’t open. We went to multiple petrol stations and the employees were unable to open it. So of course when returning the car we had planned to fill it up but were unable to.
We ended up having to pay €50 back at europcar to fill up a quarter of fuel which would’ve costed €20 when we didn’t have a choice in the first place.

If you dont look out with the workers at Europcar Greece Chania airport they will steal your stuff. They stole my jacket. And if you try to report them they do nothing. Its like a criminal organisation they help eachother and they cover up eachother. I never going to rent of them ever and it was my fault i had to rent of Avis always rent from them. This is my second time with europcar. I dont say all the europcar but europcar greece chania airport never rent of them they will rob you.

Europcar Corfù Airport -Esperienza pessima!
Corfù, isola dalle strade sterrate, asfalto con presenza di ciottolato, macchina restituita apparentemente in ottime condizioni: vanno subito a colpo sicuro a vedere sotto, zona tra l'altro scarsamente visibile, dove la probabilità che si sia creato anche solo un graffio a causa dello sterrato è fisiologicamente alta, direi praticamente impossibile non succeda. È infatti lì che mostrano un graffio, non un'ammaccatura, che ha segnato la vernice, sotto la targa, laterale, fronte auto, vicino la ruota. Costo totale 355€, di cui naturalmente il costo per il solo danno costituisce la minima parte. Ovvio che uno poteva acquistare l'estensione dell'assicurazione auto, all'inizio del noleggio, ma colpa mia, non mi aspettavo che una compagnia come Europcar avesse bisogno di far pagare tracce fisiologiche del normale utilizzo, in zone dove l'auto entrerà facilmente in contatto con la strada, quando altre compagnie di noleggio più correttamente non le addebitano.
Normale uso e danno sarebbero concetti diversi...

Stay away. I booked my car rental 1 week prior to my flight for 48 euro, I paid in full, I paid the full insurance and then at the delivery point the Europcar charged me an extra hidden cost of 60 euros. If I was aware I would choose a different platform. Europcar informed me about the extra cost 2 hours prior to my flight. I asked for refund and they both refused even that the EuropCar admitted than the informed late due to heavy workload.

Vorsicht Betrug!!!
Beim Vermieter Europcar in Chania Kreta wurde uns ein Schlüssel übergeben, bei dem die Fernbedienung defekt war. Da das Auto aufgeschlossen war, kamen wir nicht auf die Idee, den Schlüssel zu testen. Bei der Rückgabe wurden uns dann zusätzliche Kosten von 520,80 € abgebucht, so dass unser Mietwagen statt 235,92 € nun 756,72 € gekostet hat.

Wir hatten über Check 24 nach guten Erfahrungen im vergangenen Jahr bei Europcar Kinsen Hellas ein Auto gebucht. Vor Ort wurde meine Kreditkarte nicht akzeptiert, da es sich bei der ING VISA um eine Debit Karte handele. Ich hatte mit dieser Karte bisher weltweit (auch nicht bei Autovermietern) jemals Probleme. Weder der Hinweis, dass es im Jahr zuvor überhaupt keine Probleme gab, noch dass die ING keine anderen Kreditkarten führt und hohe Sicherheitsanforderungen für diese Karte bestehen, wurden angenommen; auch nicht das Angebot einer höheren Kaution. Letztlich war die Übernahme des Wagens nur durch den Abschluss einer zusätzlichen Vollversicherung in exorbitanter Höhe (ziemlich exakt in der Höhe des bereits gezahlten Mietpreises incl. einer Vollversicherung) möglich. Wenn wir nicht mit kleinen Kindern unterwegs gewesen wären, hätte ich von der Möglichkeit einer kostenlosen Stornierung Gebrauch gemacht. Für mich handelt es sich um eine eindeutige 'Masche', dem Kunden eine zusätzliche teure Versicherung zu verkaufen!

Leider muss ich einen Stern vergeben! ACHTUNG wer seine Kaution nach Rückgabe zeitnah zurückbekommen möchte unbedingt Finger weg von Europcar Greece. Es dauert entspannt einmal 3 Wochen. UNFASSBAR!, weil es per Knopfdruck erledigt wäre!